Gusto (by Dovetail )
About Gusto (by Dovetail )
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Most Helpful Reviews for Gusto (by Dovetail )
1 - 5 of 24 Reviews
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Excellent payroll service
Easy to set up, easy to use, easy to maintain. Takes care of taxes and all the necessary state and federal filings and reports. Visually appealing, both on employer and employee side.
CONSPrice point might be a bit high for micro businesses (1-2 employees, smaller margins). Compared to other providers, it is not high at all, but at some point one may just choose to run payroll manually.
Lisa
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2017
Gusto for Payroll, HR, and Benefits
We are a corporate partner, so we have a dedicated support team. Gusto has improved their service and their features immensely over the last year. Great product that we recommend to our clients!
PROSIncredibly user-friendly, easy to use, and cost-effective. Great value for the dollar. Much improved features and functions over the last year.
CONSVery simplistic reporting - can be tough to get used to if you're an experienced Payroll Manager. While there is a lot of self-service functionality, more advanced functions need to be escalated to support vs. DIY like on other platforms.
Narie
Restaurants, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2019
GUSTO - maybe not
It's cheaper than other point of sales systems on the market.
CONSIt's glitch-y. If you have a button for a combo meal say: burger, fries, and a soda. You can't map the sale to say $5 food sales, $1 beverage sales and you're left with wonky COGS. You're put on hold for at least 15 minutes before you can speak to a customer service rep.
Kristen
Accounting, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2018
Easy to track HR benefits for employees!
Everything is at the employees fingertips in regard to their Human Resource benefits.
CONSI haven't found anything that I don't like.
Daniel
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
My most crucial piece of software
Fantastic experience, crucial product, and couldn’t ask for anything more.
PROSGusto manages payroll and compliance in a way that makes it effortless for the user, and does an amazing job of abstracting away all the legal and tax complexity underlying that area of business. From filing tax forms for you to making biweekly payrolls and employee onboarding just a few clicks, this software truly does the things that people are scared to screw up for you, and we couldn’t operate without it. They even manage your healthcare and other benefits in a transparent and easy to understand way.
CONSWe haven’t had any issues with the software. It has been consistently helpful, and the customer support team is responsive and actually thoughtful, unlike customer support teams for most companies.
