Instore is a comprehensive iPad point of sale (POS) solution supporting small to midsize retailers. It offers essential features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business performance reports are viewable anywhere and directly exportable for easy editing and input into QuickBooks or another accounting program.
The Instore app itself is free in the App store, and offers a free 14-day trial for new customers. Instore integrates with the Eatstreet online ordering system and multiple credit card processors. Instore's system is ideal for quick service restaurants looking to streamline their POS and management processes, all on a single device.
Due to its user-friendly interface, Instore can be learned and implemented quickly by employees and business owners alike. This system can be run on a single or multiple iPads and does not require any additional equipment to operate. If desired, users can purchase optional hardware, including receipt printers, tablet stands and cash drawers via Instore’s website.
Instore allows the user to split checks, hold orders, add tips at time of sale or later, create custom gift cards, run promotions and record all forms of payment—even from third-party credit card processors. Instore is suitable for any restaurant, café, bar, coffee shop, bakery or other retail business just starting out or looking for a consolidated solution to simplify their shop.
Ted from Cherokee Web Design
Specialty: Other specialty retailer
Employees number: 2-10 employees
Detailed features, good customer service, easy to use
Maria from Berkshire Union Free School Distric
Specialty: Other specialty retailer
Employees were very nice, prompt and knowledgeable about their products.
It was very easy to understand the online presentation and make a choice for purchase.
So far I am 100% happy with the product and customer service. The equipment came nicely packet and was all brand new, and the employees have been helpful and friendly every time we speak!
Make sure to ask a lot of questions and give details about what you hope to accomplish with the software so they can match you with the proper programming.
Lacey from The SweetSpot
The customer service, while not 24 support, is extremely responsive. I have felt like I am part of my POS team instead of just an end user of a purchased product. The software is reliable and flexible.
The lack of 24 hour support has been difficult at times, but very rarely.
We had a terrible experience with our previous POS provider and I learned a lot about how to interview POS providers. Be sure to write down all of the functions you expect and to go over each one in detail when searching for the right fit. Also, a big upfront investment is something to be wary of. What I loved about Instore was that, because we already had our own iPads and cash drawers, the initial set-up was extremely inexpensive. And it included completely supportive on-boarding.
Raja from Taj Indian
The web dashboard is easy to follow and provides just the right amount of information and tools that I need (changing menu and prices, employees, locations).
A recent update resolved the issues I had. Before, there wasn't an offline mode for processing transactions.
There are many solutions for taking payments. If you're looking for an actual utility that goes beyond payment processing and is simple, this is for you.
Alexay from The West End Lounge
Specialty: Bar / nightclub
There's not much I like about Instore.
There are all kinds of glitches with the software in addition to simple common functions not included that make using this product difficult and provide a less satisfying customer experience, which in turn affects sales, repeat business, and tips for the staff.
Make sure to have a service industry professional help you pick out the right POS software and hardware for your needs if you yourself have never bartended or served, or if you have done so, but never with a POS system.
Chris from Grounded Coffee
The Instore team is responsive to our needs and problems. Many times when I have had an issue, I have called to find them in the final stages of an update to resolve that very problem. They have a robust system that is very easy to use for our coffee shop. Menu updates are simple and can be pushed out immediately. Employee timesheets are kept automatically. They are worth every penny of our subscription, and I especially appreciate the use of third party hardware. We saved literally thousands of dollars in hardware alone. Bottom line: Instore is clean, easy to operate, easy to update, and simple. It's one less thing to consume my very limited time.
Some of the finer points of the software are a little clunky, such as item modifier management, and some of the backend is less user-friendly than desired. But again, I've been informed that a major backend overhaul is in the works to address these very issues. As far as complaints about the Vendor themselves, I have none!
Before you jump on the Square bandwagon, really evaluate the ease of use for item tracking, menu management, and accounting. Instore has a great (and getting better) handle on it, whereas some of the others are basically just credit card machines.