Quickbooks POS Software


 

QuickBooks POS offers on-premise, web-based and mobile point-of-sale (POS) solution for businesses of all sizes. The software enables users to build customer relationships, manage inventory and automate the overall banking process.

QuickBooks POS allows users to enter sales information automatically into the user’s accounting software. Other key features of QuickBooks POS include barcode scanning, credit card processing, price lookup, receipt notes, refunds, discounts, exchanges, gift cards, layaways, quotes and customer history.

The software’s inventory management capabilities include price tag customization, inventory forecasting, inventory classification, customer orders, inventory matrix, kit assembly and back orders.

The software also comes with several employee management features such as the ability to assign security access levels, commissions management, employee performance tracking and a time clock. The solution also integrates retail accounting capabilities such as a sales audit, accounts payable and receivable and payroll processing.

 

Quickbooks POS - Dashboard
 
  • Quickbooks POS - Dashboard
    Dashboard
  • Quickbooks POS - Item list
    Item list
  • Quickbooks POS - New company data entry
    New company data entry
  • Quickbooks POS - Sales receipt
    Sales receipt
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

51 Reviews of Quickbooks POS

 

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Software Advice Reviews (39)
More Reviews (12)

Showing 1-20 of 39

Carrie from the country boutique
Specialty: Building & garden materials
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Efficient for a small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Has all the features needed for my business. It's easy to use. Excellent quality for its price point.

Cons

Need to be a faster way of looking up info. I have lots of products and we have to look thru the whole list even tho it is in order to find what we need. Can be very frustrating.

 
 

Jessica from Ochoa's autobody parts
Specialty: Auto & parts dealer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

East breezy

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Simple layout and practacal functionality , very simple to use for beginers but has everything an experienced user would want .

Cons

Only thing i would weant to change is to have more custom options , not to many things asaid from thaty i would change

 
 

Nate from ECHO Inc
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

Solid product for the small shop, don't expect it to grow with you.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a great way to go from no point of sale to a solid tool that will serve the small shop.
There is very little in the way of customization, or integration that can be done with this product, don't expect to use it with other software easily.

Pros

Reporting features are excellent
At-register experience is good
Integration with Quickbooks is seamless

Cons

Integration with outside software such as e-commerce is poor
Gift card options are unnecessarily limited, frustrating, and expensive
Customer support leaves a lot to be desired

 
 

Carole from Riverwalk Threads
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Too many crashes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I liked the reports that were set up in the system. I was able to track my business easily with little effort. It was quite easy to learn to operate.

Cons

It got to the point that we couldn't trust the inventory numbers anymore. It was spitting out numbers that were questionable based on given facts. We changed to a web based program so we could access it from anywhere.

 
 

Andy from Discount tobacco king
Specialty: Convenience store
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

I am happy , i like it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy operations, daily reports and
Inventory maintenance, very easy to operate
Price look up and price change is easy.

Cons

This product is really good and affordable
I already have 3 store, i am using same
Product for My all business.

 
 

Paul from EngineHouse Services, LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

OK for the average store

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Needs to have better CC processing rates and website shopping cart integration.

Pros

Easy to use, however it is not reliable. Easy to train employees how to use. automatically ties in to QB financial

Cons

Crashed often or locked up. Data went missing. Some reports were useless. No flag for items that are on sales orders when received. Could not combine multiple orders into one transaction.

 
 

Buzz from Life is Good Stone Harbor
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Cheapest option not always the best option

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking to replace at year's end.

Pros

Low cost of entry is the only thing is has going for it. Also integrates easily with QB financial, if that matters to you.

Cons

No option to shop for credit card processing companies. Must use QB which is 3x as expensive.
Customer service overall is unsatisfactory and expensive

 
 

Susan from Ergadoozy
Specialty: Toys / hobby shop
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Quickbooks POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple to use, self explanatory, Easy set up- easy to talk an employee through over the phone if they need to use a new part of the system

Cons

It would help if there was a report that showed busy times of day, how many invoices per hour, -is good for staffing purposes and when looking at hourly changes-my old system had this and we used it quite alot

 
 

Erika from Again&Again
Specialty: Antiques / art
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very good product with a variety of functions to fit your business needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is easy to use and its easy to customize reports for different needs.

Cons

it crashes often and i have experience multiple issues with the sharing of information between the main computer and work stations

 
 

Rafiq Ahmed from Value group
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Quicbook pos is great for retail business and also for restuarant business.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is very easy to use.
Reporting is very strong
It is robust in its functions.
It is very helpful to ascertain the level of purchase from any vendor based on sales performance of the products.

Cons

In a network environment client get disconnected from server many times in a day.
Troubleshooting is not very easy.
In its GUI mode, there should be option to select discount in terms of percentage or in terms of dollor which is not like so in it at the moment.
Printing of customer sale history or his ledger is not very professional in POS.

 
 

Sylvia from Leet Vaping LLC dba Leet Vape
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

QB POS great pos, horrid support, pricing that keeps wanting more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

many of the reports and report functions are great, easy to use, sensible setup. easy to use on the register as well as from the back end.

Cons

customer support is terrible if you finally get someone, many times they made changes that ended up affecting the operations in a negative way. When, support was elevated to a higher level, many times you would never hear back from anyone. You don't just buy your license and that's it, they come out with upgrades etc. and many require you buying the newer licenses to be able to continue to function. Price is prohibitive, having to buy new licenses every 14-18 months.

 
 

Lisa from The Pet Cabaret
Specialty: Pets & supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Once the only game in town

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously looking into a cloud based alternative for our store. Having said that, I will say that my most recent call to customer service was one of the best I have ever had. Maybe they are feeling some heat from the competition.

Pros

Very versatile, perhaps to a fault at times. Quite easy to learn at least initially. Integration with QuickBooks.

Cons

UI needs a serious updating. Many fine features on the software are not immediately apparent or easily accessible. This is at least partly due to the somewhat outdated and clumsy interface. We have had the desktop based version of this POS since 2003 and have had a tenuous and oftentimes rocky relationship with customer service and support. Intuit is such an enormous company that one feels like an unimportant cog in the wheel when trying to fix a problem.

 
 

Lisa from Artworks: Big Rapids Area Arts & Humanities
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

It's OK and can be worked

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

We are currently running Quckbooks 2008 and I do not know if newer versions of Quickbooks have improved some of the current issues

Pros

Sort of intuitive to USE for the cashier. If set up correctly much can autofill at the time of sale.

Cons

Can be difficult to manage in regard to mapping for uploading of information to Quickbooks financial. Some reporting can be difficult and not customizable as much I would be beneficial. We tend to export and then manipulate the data in an office document.

 
 

Katherine from WAC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Terrible support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't purchase a POS solution where the administration for support takes hours before you can get a support person online. Also, because of turnover at our organization, we have been trying to change the contract person for more than a month. The requirements include a copy of drivers license, copy of bank account, and letter from President !! Really ?? Top that off with contact people who you have no idea where they are located. Administration that insists on calling back 'after hours' for our Eastern time zone and the support turns out to be useless at best. We cannot change the contact person and the actual tech support team members cannot help us out with intermittent issues with the POS freezing up. I would never recommend QB, Intuit, or the POS. AND I have to add that there is no escalation at Intuit, so no one actually cares that there are problems.

Pros

Inexpensive POS software, but the tech support and administration is nearly impossible to work with.

Cons

POS is general a mission critical function and the support from QB POS is the worst I have ever experienced

 
 

Michael from Greenway Plaza Liquors
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

QuickBooks Pro Point of Sale Version 12

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've used QuickBooks Pro in my retail liquor store for about fourteen months. I don't like it, for four main reasons:

First, if I'm making a sale and I notice the price of the product or the on-hand quantity is wrong the software won't allow me to make corrections from the "Make a Sale" screen. It will allow me to change the price, but the change will show up on the receipt as a "discount," and the price will remain wrong in the database. To change the price or the on-hand quantity in the database requires exiting from the "Make a Sale" function and then entering the "Item List" function. This is impractical to do when a customer is waiting to pay and get on his way. It is also inconvenient and cumbersome to switch back and forth when we are checking in replacement inventory items during business hours and we have to get out of the “Item List” and go to the “Make a Sale” function. When we had Microsoft Point of Sale we could do both functions from the same screen.

Second, QuickBooks Pro will not produce a simple report showing what products were sold and how many were sold during a previous period of time, plus how many remain in inventory. I need to know this information so I can decide what items to replace in inventory. QuickBooks Pro will report all the sales during any chosen period, but obviously the same products are often sold multiple times during a day, so when I'm ordering I have to look at every transaction and consider whether to re-buy the same items multiple times, and then look at another report showing how many were sold during the past months. If you were in a business like mine you’d appreciate the difference between looking at several hundred individual transactions and looking at a single list that summarizes what was sold, how many remain in stock, and how many were sold in the past three months. I think a good POS system should be able to produce a list of what was sold in one column alongside another column showing how many remain in inventory, and a third column showing how many were sold during the previous three months or whatever time period the user would choose as a guide to decide how many of each to re-buy for stock. QuickBooks Pro will not do this. Also, QuickBooks will not let you copy the name of an item in a report, which would make reordering easier. Instead, I have to type the name of what I want when I go to the suppliers’ ordering systems.

Third, it won’t handle some barcodes. There are some that’ll work in the “Item List,” but not in the “Make a Sale” function and some vice versa. Some won’t work in either function. We never had this problem with Microsoft Point of Sale.

Fourth, and worst, QuickBooks drops transactions and changes the quantities of items in inventory. Every night when I do my tallies I have more money in the till than I should have for a number of sales that day as reported by QuickBooks. I’ve seen no rhyme or reason for this happening—the software just decides on its own to delete a transaction or two every day. It also decides on its own to make changes to the quantities of items in inventory, so I don’t really know how many of an item we have in stock without walking to the shelf and counting them myself. I seldom have time to do this, so I frequently order things we already have plenty of, or we run out of things and don’t notice it until a customer complains or we just see a hole in the shelf where something should go.

I’ve tried to imagine a business that would be satisfied with this software. Please don’t recommend it to clients with high product turnover and many transactions to keep up with.

Pros

Poor as it is, it does keep working. It hasn't crashed yet.

Cons

See review

Advice to Others

See review

 
 

Nicole from Dolphin Cruises Inc/Maritime Chartering Inc
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

We love Quickbooks POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using Quickbooks POS since 2012, and are very happy with the product.

Pros

Very user-friendly, straightforward. Syncs seamlessly with Quickbooks. Complete customization of receipts, item list, sales screens, etc. Allows for receipts to be held and notes to be stored along with the held receipt for instances when the internet is down.

Cons

Sales take a couple of steps if you do not have a touchscreen. Combined inventory across all stores as a whole is not an option, and if merchandise is moved between stores, a transfer slip must be created within the software (leaves room for human error).

Advice to Others

Find a local sales/customer service rep that can show you a demo and help you with training and support!

 
 

Michael from Xpand Nutrition
Specialty: Health & personal care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Quickbooks POS Mulitstore

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using this product for a couple years now, its simple and pretty easy to use for new employees. Its has some great reporting functions, but there is some limitations that you wouldn't think would be there for a "multistore".

Pros

Reporting functions.

Cons

Having to do everything from the headquarters, and if one store types in a price wrong for an item it changes all the other stores "cost".

 
 

Marielis from Ramos Wood Floors
Specialty: Manufacturing & wholesale
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Omar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The POS is very easy to use great for business would recommend it .It's a good program

 
 

Adam from The Gun Shop and Indoor Range
Specialty: Guns & tactical gear
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Quickbooks POS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Quickbooks POS is one of the smoothest operating point of sales I've worked with. Most of my employees have never worked retail before this job and they were able to learn the program quickly and easily. Not only is the retail side of the software great, but the back office modules are all intuitive and make my job as the General Manager much easier. No POS software is perfect for every business, but Quickbooks has done a great job focusing on what most businesses need.

Pros

Very User-Friendly
Both Retail and Back Office Modules are well-designed
Customisable Reporting Options

Cons

Not suitably-equipped for handling serialized inventory
Technical Support is difficult to work with at times

Advice to Others

If tracking serial numbers and being able to search for them is important to you, have Quickbooks walk you through that part of the process before making your decision. This is a great point of sale, but that has been the one big downside for my business.

 
 

Pablo from Ramos Wood Floors
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Awesome !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Quickbooks has been a great system to use , very easy as well .

Pros

Very easy to use, everything is well organized and no confusion

 
 
 
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Showing 1-12 of 12

Jenny from OYC

March 2017

March 2017

Just Ok¿Better Options Out There

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My company used QuickBooks POS for about a year before we decided to switch to another system. Simple functions that I thought would be available were not (maybe they have since updated?). At the time, I could not group cash and credit transactions separately to see the day's totals, nor could I view totals by item across a day, week, month, etc. There was also no chip card reader available. Needless to say, we made the switch to another platform that offered all of these features.

Source: Capterra
 

Myles from SMY

February 2017

February 2017

I love using Quickbooks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using Quickbooks for business sales and teaching senior volunteers how to use the product. It was very user-friendly that even old people can navigate through it in no time. The platform is very easy to understand, you can navigate on the software with ease. With regards to performance, Quickbooks is a trusted software. You can do a lot of things that would your business grow more. I've been using it for almost a year now with sales and it never ceases to amaze me how easy it was.

Source: Capterra
 

Beth from Me
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Prepare for lots of frustration, speaking to the continent of India and very little that makes sense

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm a Proadvisor so I know a little. But nothing is helpful; create Custom Forms is a joke. Call India help desk, more time spent on nothing. It takes a lot of time, most spent on really bad documentation, but good once it's done.

Pros

Most small business accounts use QuickBooks

Cons

It's so badly prepared, the service is worthless, the documentation - both online and written, awful, and they make what should be easy, very difficult.

Advice to Others

Make sure you have someone install it who really knows what they're doing....

Source: Capterra
 

Paige from Holter Museum of Art
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

An okay system for PC but no compatibility with mobile technology and prone to dumping data

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I used Quick-books for about a year and while it was an easy system to use on the PC, I found my business needs were better met by moving to a POS system that was mobile friendly.
Quick-books has a very easy to use the system--items are tracked with a generated barcode and the system lists when the item was brought in when it was purchased last, and by whom it was purchased.
I appreciated the compatibility of the technology to be able to automatically print barcodes for our use as opposed to other Mac POS systems, and overall the system was just fine until one day, two days after the largest sale of the year for our company, I went to ring up an item and I found Quick-books had experienced a major glitch and had deleted all the inventory I had added, sold, or updated within the last two weeks. I was devastated. I had input over 2,000 new pieces (individual, one-of-a-kind pieces of art) into Quick-books for our annual holiday sale and then when I tried to secure records for the pieces sold, bought, or input, suddenly the barcodes did not work, there was no record of me having ever entered in all the new works, and I had no sales records for over 100 artists. Luckily my accountant and I, the Store Manager, had already paid out everything that was sold from the large event, but I spent hours inputting the data back in for the remaining pieces. I was confounded and furious and customer service had no answers as to why this had happened. I immediately began researching POS systems that were mobile friendly and that stored my data and records on the Cloud or other web means so that I would never again have to experience lost data. My decision to move from Quick-books was justified when, just a few weeks later, I went to another local business to buy running shoes and the saleswoman apologized for the slow checkout process, noting that overnight her entire inventory had been wiped clean from her POS. I asked what POS she used, and sure enough, Quick-books had done it to again, left someone in the lurch from unexplained dumped data.
For the price and poor customer service and unreliability, I never regretted moving from Quick-Books Point of Sale to another POS system. I now use Shopkeep and I am very happy with it.

Pros

Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.

Cons

Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours for me to put the inventory back in and update the records. My sales records for those two weeks were also unaccounted for, and suddenly my sales were down by thousands compared with the last year. I was purchasing running shoes from another local business down the street a few weeks later and the saleswoman was having a field day trying to sell anything as overnight, same as what happened to me, Quick-books had dumped all her inventory and it had to be entered in again.

Advice to Others

Quick-books is an okay system for the PC but in the shifting world and its technological advances, I would suggest to anyone that moving to a mobile-friendly POS is the way to go. I loved being able to make a sale from anywhere in the building with my mobile-friendly POS, and not to be chained to the desk with my PC to make sales.

Source: Capterra
 

Marina from Pure Florida
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Quick and easy Point of Sale program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

QuickBooks is very easy to set up and use with your business. It is great for keeping track of your sales and inventory. It also has a lot of customizable features.

Pros

Easy to use
Quickly customize for your business
Easy to run reports and check your inventory

Source: Capterra
 

Anna from DPU

December 2016

December 2016

overall good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User-friendly, but sometimes buggy with other systems (i.e. loses communication, etc). usually a quick resolve as customer service is helpful

Source: Capterra
 

Leah from Drastic Plastic

December 2016

December 2016

Quickbooks POS review from a daily user

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Every day, I use Quickbooks POS. I like that the program is, for the most, part straightforward; specifically the integration of the "I want to..." pull down menu makes finding things easy. I do wish there were more options as far as reports. I also would like there to be an easier way to over-hall the inventory. When there are issues with the POS communicating or rather sending the days sales figures back to the designated Quickbooks computer, there are times when this operation fails and trying to get both up and running and resending data is often a headache.
Lastly, there should be options for gift certificates as well as gift cards as far as selling and redeeming; this can also be such a pain that employees don't push those sales.

Source: Capterra
 

Shannon from EveryThing QuickBooks

December 2016

December 2016

QB POS is great for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have many clients using QB POS. It is easy to teach and use. The integration with QB is seamless. Great for retail businesses. Not recommended for restaurants.

Source: Capterra
 

Rosa from Guice Associates
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

QuickBooks Professional Services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

QuickBooks works well for our business as a contractor with several subcontractors. We use most features.

Pros

Quick and easy.

Source: Capterra
 

Mark from Impact Merch
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Good for medium-sized companies with plenty of inventory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've used this POS system for about 5 years now. It works great if you also are using Quickbooks as your accounting software.

Pros

Easy to Use
Good Customer Service department
Interactive

Cons

Expensive
Not Ideal for small businesses
Requires many accessories

Advice to Others

Use this if you have a medium-sized company or larger.

Source: Capterra
 

Jared from Blickenstaffs
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

WORST SUPPORT IN THE HISTORY OF BUSINESS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

If there was less there was less than one star for customer support I would give it that. I was down an entire week! And they didn't even care. You can't contact anybody that is of any help. I now have sales up and running but my item list and inventory list can't be tracked. This is the worst company on the face of the planet run away!!!

Pros

There are some nice inventory management features but other than that it is crap!

Cons

EVERYTHING IMAGINABLE especially customer service

Advice to Others

DON'T EVER BUY THIS PRODUCT!!

Source: Capterra
 

D. from WMCF

May 2016

May 2016

The software is archaic. Constant inventory mgmt and report accuracy issues.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Customer support is terrible. The phone call will take an average of 2.5 hours. The support reps (including upper levels), in most cases, do not know how to correct the problems that arise. Several times, the reps have made serious mistakes which forced our shops to be closed for several hours. It seems that for every problem we have with the software, it creates an inventory issue. This software is absolutely not appropriate for multi-store use.



Source: Capterra