Kounta Software


 

Kounta is a web-based Hospitality platform offering numerous features and integration options for a straightforward monthly fee. In addition to customizable Point of Sale, the system also offers Table Management, Orders, Modifiers, Inventory Management and Customer Management.  

Some of Kounta’s features include the ability to split payments, create customer accounts, accept custom payment types, email receipts, track waste and shrink, and direct integrations to popular accounting systems, ordering systems and employee management platforms.

Offline access means that users don’t need to worry about processing sales manually or losing data in case of an Internet outage; data will sync automatically once the connection is restored.

Kounta is compatible with most existing hardware, including Mac, PC, iPad, Android, and many legacy POS systems. Retailers and restaurateurs can get a feel for the system with a limited free trial. With features like multi-site reporting and a central product catalog, it’s suitable for retailers with as few as one or as many as one hundred locations

 

Kounta - POS
 
  • Kounta - POS
    POS
  • Kounta - BouncePad Centre
    BouncePad Centre
  • Kounta - Add-Ons
    Add-Ons
  • Kounta - Dashboard
    Dashboard
  • Kounta - Reports
    Reports
  • Kounta - POS Tables
    POS Tables
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

58 Reviews of Kounta

 

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Software Advice Reviews (5)
More Reviews (53)

Showing 1-5 of 5

Jun from Sue's Bar & Grill (Australia)
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Buggy and lack of support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst POS system ever. I would give zero stars if I could.

Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released.

While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period.

Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register.

Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation.

If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.

Pros

Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.

Cons

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

 
 

Jimmy from The Butcher Statioon
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Horrendous POS System.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

 
 

Jennifer from hillztribes
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

greatly misled

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop

Pros

I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.

Cons

very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.

 
 

Mic from Eddyline Brewery & Restaurant
Specialty: Restaurant

March 2016

March 2016

Nice concept but still beta quality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it!

Likes Least

Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!)

Recommendations

Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.

 
 

Bill from Deluxe Diner LTD
Specialty: Restaurant

March 2015

March 2015

I think they have a great product in this Kounta POS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it's continually developing with amazing features. It's like they are reading my mind; just as I think of something, it's being implemented.

Likes Least

That it does not support eftpos New Zealand, yet other than that, there is not a lot to dislike.

Recommendations

It's a great tool; we have a complex restaurant menu, and it works nicely. Cheap to make changes as you can do it yourself. Reporting is tops. Very affordable once in place. Always improving. Fantastic support.


 
 
 
Showing 1-20 of 53

Brett from Maleny Bowls Club Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Kounta has catapulted our Maleny Bowls Club into the 21st century literally overnight.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It has literally transformed our business model into a user friendly (especially for our team of volunteers who are mostly over retirement age and not accustomed to technology), dynamic management system that provides improved stock controls and incredible reporting for our management committee.

Pros

Ease of use for our volunteers has been a godsend. Back of house statistics, reporting and stock control make life so easy for our Providore and Treasurer. We now have mobile fingertip management of all aspects of our operations which is sensational. Within 14 days of introduction from our previous "cash only" operations we are exceeding 40% of transactions being on EFTPOS with functions running over 90%.

Source: Capterra
 

hagen from Tirol Sports
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great setup help. Excellent customer service. No problem to small to help with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Any small to medium business owner that needs simple adaptable software to get the job done.

Pros

Easy to setup. Zero Setup fees, sooooo easy to use!
Called them up several times on setup and immediately received help.

Source: Capterra
 

Andrew from Ooomph Australia Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

It is the only cloud based pos for hospitality I think we could use and run our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta

Pros

The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.

Cons

Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky

Source: Capterra
 

Renate from Namoola Blue Cafe

May 2017

May 2017

Does mostly what I need and the reports are good at a glance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is pretty easy to use? The reports are easily generated. The ability to add and delete products and group them makes the system simple to navigate.

Cons

Kounta will not connect to printers other than Epsom, therefore I can't print! Having to write orders when I have a perfectly good printer sat next to the register is frustrating.

Source: Capterra
 

Cameron from Peaberrys coffee roasters

May 2017

May 2017

Easy to use and efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

This software is great for any business, it can operate from an iPad and even a phone, very easy for finalising the Takings

Cons

At times the software has frozen and I had to shut and reboot the program, otherwise no complaints!!

Source: Capterra
 

Raman from R J COMPUTERS AND SERVICES
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Lots of features to make the day to day challenges easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are lots of customisable features.

Pros

Bump screen feature .is quiet good as it reduces the need to print paper.If we can remove the need to print totally it will be brilliant.

Cons

That it still makes us print lot of dockets for different things whereas it should be reduced to bump screen.

Source: Capterra
 

tim from Eat Chi-Town Foods,LLC DBA. VINNIE BAGGS BHAM AL
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Since my only experience in Pos was micros for 25+ years--kounta has changed my life.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Portability and ease of use. Connectivity and of course you guys, where would we be w out u! Well I could go on forever but u guys never disappoint !

Source: Capterra
 

Krys from Ravel Solutions
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great product and connections to add-ons

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Add-Ons and Integrations with other solutions are better than other solutions I have tried. The support is amazing.

Source: Capterra
 

Kahlia from Cape York Camping - Punsand Bay
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

great/easy/mostly simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

quick easy service, with less room for staff mistakes, easy tracking reports & streamline service.

Pros

easy to set up, basic steps guides to help you along.
Adding photos of products is a great tool to help the staff learn where items are in the till.

Cons

Having to wait for a call back - sometimes we need to troubleshoot/fix our problems straight away. booking a call is sometimes for us inconvenient.
Cash out with inter grated eftpos is too complicated and does not simplify it for my staff.

Source: Capterra
 

Michael from 2.0 Coffee Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Overall easy to use system and is adaptable to the business needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Loading of products and workflow, quick to use in counter, easy to customise orders on the fly, fast reporting

Cons

Unable to customize and automate reports within the plan I am on, bump screen is not accurate and sometimes slow, unable to use Deputy Staff tracker as using Android is not supported

Source: Capterra
 

Graham from Pantry @ The Cove

April 2017

April 2017

Kounta Nails it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy to use and cost effective.
Great system and very happy with it.
Awesome that you can log in anywhere.

Source: Capterra
 

Scott from Shake A Leg Jr

April 2017

April 2017

Espresso Bar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great support, great options and fast functions. I would recommend Kounta to anyone and everyone. The only issue I have is internet drop out and this slowing down the firing of the cash draw. Apart from this; the team at Kounta is all over it with the updates and solutions to all the little web browser bugs.

Source: Capterra
 

Kim from Hombre
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Hombre Franchising

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Always have great support and easy system with great plans for working with franchises to improve platform

Pros

Works with us to improve

Cons

Reporting needs improving

Advice to Others

Had a meeting today to discuss and always happy to help improve

Source: Capterra
 

joshua from good food brotherhood
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

easy to use and a great way to control costs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and integrated very well with our staff. Absolute pleasure to use. we like the features of the add ons and have started to use in all our 6 restuarants. the best thing is i can log onto the kounta app and see up to date sales, wastage and preparation.

Source: Capterra
 

Cesare from Dust Bakery

April 2017

April 2017

Game changer!!

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

we recently started our business with another POS system and in short it was a night mare. We had to press so many different buttons for the most basic things and the whole system was cumbersome!!
Thankfully we then changed over to Kounta and everything has been a dream since!! The ease of use, the access to immediate information and the support and team have made it an absolute pleasure to use. We have made many changes to our business for the better since implementing Kounta. It's by far the best POS system out there and I can't recommend them highly enough!!

Source: Capterra
 

Joe from Da Massimo PIzzeria

April 2017

April 2017

BEST POS System!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The POS system that caters for everyone and everything. The team just keep bringing out better and better versions!!

Source: Capterra
 

Lynne from Mr Burger Tasmania
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Kounta Konvert

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New to Kounta - i have found it an intuitive program whichh makes it easy to use and learn all the features it offers .

Pros

Covers all the aspects of my business I need stats on

Cons

Like to phone for help sometimes

Source: Capterra
 

Ben from LGF Play Cafes
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Perfect POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Kounta in our cafe for over 6 months and it is fantastic. Easy to edit, easy to use and cost effective. New staff tend to pick it up and are using it without much support within a few days.

The access to information is really good and the reporting tools are spot on.

Highly recommended!

Source: Capterra
 

Gazal from Indian street food by billus
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have moved to kounta and im extremely happy with the pos great and easy to use and great value for money with excellent customer support thanks

Pros

Its very fast and easy to use

Cons

Nothing it's absolutely fantastic

Source: Capterra
 

Geoff from Mount Barker Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Count on Kounta

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kounta is the best point of sale.
I have set up five different POS systems since 2000 and Kounta is by far the best and most flexible.
Our business could not have grown as quickly, successfully or efficiently without it.
Absolutely love the production printing set up. Nothing compares.
Team this with Tyro EFTPOS and it's a total winner for fast bar service.

Pros

Production printing and cloud operation

Cons

Needs a cash-out facility

Source: Capterra