Kounta Software


 

Kounta is a web-based Hospitality platform offering numerous features and integration options for a straightforward monthly fee. In addition to customizable Point of Sale, the system also offers Table Management, Orders, Modifiers, Inventory Management and Customer Management.  

Some of Kounta’s features include the ability to split payments, create customer accounts, accept custom payment types, email receipts, track waste and shrink, and direct integrations to popular accounting systems, ordering systems and employee management platforms.

Offline access means that users don’t need to worry about processing sales manually or losing data in case of an Internet outage; data will sync automatically once the connection is restored.

Kounta is compatible with most existing hardware, including Mac, PC, iPad, Android, and many legacy POS systems. Retailers and restaurateurs can get a feel for the system with a limited free trial. With features like multi-site reporting and a central product catalog, it’s suitable for retailers with as few as one or as many as one hundred locations

 

Kounta - POS
 
  • Kounta - POS
    POS
  • Kounta - BouncePad Centre
    BouncePad Centre
  • Kounta - Add-Ons
    Add-Ons
  • Kounta - Dashboard
    Dashboard
  • Kounta - Reports
    Reports
  • Kounta - POS Tables
    POS Tables
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of Kounta

 

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Software Advice Reviews (3)
More Reviews (30)

Showing 1-3 of 3

Jennifer from hillztribes
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

greatly misled

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop

Pros

I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.

Cons

very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.

 
 

Mic from Eddyline Brewery & Restaurant
Specialty: Restaurant

March 2016

March 2016

Nice concept but still beta quality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it!

Likes Least

Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!)

Recommendations

Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.

 
 

Bill from Deluxe Diner LTD
Specialty: Restaurant

March 2015

March 2015

I think they have a great product in this Kounta POS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it's continually developing with amazing features. It's like they are reading my mind; just as I think of something, it's being implemented.

Likes Least

That it does not support eftpos New Zealand, yet other than that, there is not a lot to dislike.

Recommendations

It's a great tool; we have a complex restaurant menu, and it works nicely. Cheap to make changes as you can do it yourself. Reporting is tops. Very affordable once in place. Always improving. Fantastic support.


 
 
 
Showing 1-20 of 30

Brad from The Byabarra

April 2017

April 2017

The Byabarra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very easy and intuitive, great support resources from KTV. Great features that allow detailed interrogation of POS date for performance analysis.

Source: Capterra
 

Geoffrey from Mount Barker Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Best in 17 years.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Through the different businesses, I have owned over the years I have set up from scratch five computerized Point Of Sales. Kounta is by far the easiest and most flexible product so far.
We run a busy country pub that has grown into an 80% food business.
Kounta allows us to have five people armed with an iPad at the peak of service. Whether on busy bar, dining room or take-away telephone orders Kounta has proven itself to be a fantastic interface between customers and product.
The tyro integration via wireless network has taken us from 50/50 cash to EFTPOS to more than 75% EFTPOS transactions. As fast as you can tap the card you've taken their money without any keying on the EFT terminal required.
The ease of use for staff is great because the Back office is so easy to set up with pictures on the Kounta screen.
In the two years, we have run Kounta the support team behind it have been fantastic, whether it's a minor operating issue through to the development of complex but easy to set up production printing interfaces ( we have 5 production printers across three areas of the pub).
Customers love it when you take their order at the table using an IPad mini and often ask about it. As the owner, it's nice to take an order for a table put it on hold and then be able to engage the customer in conversation knowing that behind the scenes staff are organising drinks and food from smartly laid out production dockets. When their drinks arrive and you are still chatting them without having to run off with some scrap of paper in hand they love it.
Get Kounta.
It's the best in 17 years for me.

Pros

Ease of operation
Constantly being improved

Cons

Needs a cash- out facility

Source: Capterra
 

Tony from Urban Touch interiors & decor
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Kounta is great...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kounta POS is In the implementation stages of introduction into our store & we feel that it has satisfied our needs so far...

Pros

Ease of use...

Cons

NA

Advice to Others

NA

Source: Capterra
 

Evan from Round Bird
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Highly adaptable and intuitive POS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with.

The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use.

Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!

Pros

Ease of alteration and basic use for staff

Cons

The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.

Source: Capterra
 

Mark from Grazers (Yorkshire) Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Kounta Review Grazers Yorkshire Ltd

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Having used Kounta for 4 months it is proving it's worth. Running the system on Jiffy Vans it allows me to be able to take card payments linked to an izettle card reader. It is easy to update, has a great range of back office information which can help with menu planning, logistics, cash reconciliation and more. Customers love the set up and are amazed when they see such a system on the vans. With regular updates and good customer support Kounta is now an important tool in my business.

Pros

Form, Function and ease of use

Cons

Can sometimes reload during transaction but it is very quick.

Source: Capterra
 

JEN from Pit Stop Food Mobile American Diner
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Looks great but does it work?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Three times Ive tried to get my Kounta up and running at an event but it failed. Hopefully bugs are all out and it can do the job it is meant to do!!!!

Pros

Looks amazing - especially when working in conjuntion with bump it and Boppl!

Cons

Keeps failing

Advice to Others

Software could be a little sturdier on the internet front.

Source: Capterra
 

Kathryn from The Doggie Den
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Kounta Online POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Looking for a POS system for our new business we looked into quite a few. Kounta has been one of the easiest to use. Simple product additions. Great customer interface and fool proof back office. Syncs perfectly with our accounting software. Makes doing business so much easier

Pros

Its simplicity.

Cons

Needs to have addable categories for individual business needs

Source: Capterra
 

Benedict from The Xperts Office
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

My experience with Kounta POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Thanks to the great resources and easy to follow guides found in Kounta TV & Kounta Support Setup Videos, I didn't even have to call customer service for tech support to setup my initial kounta program. It was up and running in minutes for me.

Pros

It is an easy to understand system that a no technical background person can set it up easily.
Its features are well thought out which easily enhance the confidence of any front counter staff that use them for the first time.

Cons

Every software has its weaknesses, however, it seems that improvements (new releases) are consistent. That helps in this face paced hospitality industry.

Source: Capterra
 

Lena from Kwik Bookkeeping

March 2017

March 2017

Training update was really helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far the experience with Kounta the software and the company has been great. Their update webinar was really helpful and I could use their advice to recommend new hardware and payment gateways for my clients.

Source: Capterra
 

Leanne from Minlaton Chocolaterie
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Kounta for Cafe Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have found Kounta to be excellent for our cafe. Staff need no maths skills to operate it easily. the addition of photos makes product selection fast and accurate.

The only thing to watch is disgruntled staff that have been removed from rosters........they can sabotage the system by changing or deleting things. My advice, once they have been given notice immediately remove their access to Kounta and give them other duties until their time has been completed.

Pros

Overcomes the issue of staff not being able to read or do any math.
Provides multiple copies of invoices so that service can easily be tracked.
Allows lots of options to modify products which gives each client an individual experience.

Cons

Takes ages to set up if you have hundreds of products and options......but it is worth doing.

Advice to Others

It would be great if the register users name was printed on all production receipts and the Bump.

Source: Capterra
 

Tracey from Alowishus Delicious
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Kounta - so easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched to Kounta from another cloud based POS system around 6 months ago. We are very happy with change and glad we made the move. The support team are great and always get back to you. The reporting isn't as good as our old POS however the team are working on this to deliver a new level of reporting in the near future.

Pros

Ease of Use
User Interface
Webinars & Customer Support

Cons

Reporting is limited.
Don't like that you have to assigned a printer to each new product

Source: Capterra
 

NICOLE from NICOLITZAS BOUTIQUE
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Kounta is by far the best software i have used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Simple, functional, easy for any age to use, amazing features. I find Kounta really easy to use and they have simplified it enough for my mum to use as well. she isn't overly tech savvy!

Pros

i like the flexibility and ease of the functionality

Cons

i would like afterpay or zip pay to be available. i feel like we are loosing a lot of business because these arent available.

Source: Capterra
 

melisa from motherduck

March 2017

March 2017

Motherduck Cafe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system is so easy to use and easy to train new staff members on.
Easy to see best selling products. Busiest times, % breakdowns. Makes life so easy.
Love Kounta

Source: Capterra
 

Dave from Problem Solved Pte Ltd

March 2017

March 2017

Awesome! Great Software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Kounta is great - it's intuitive, easy to use, and the interface to Xero is awesome! A great piece of software.

Source: Capterra
 

Honor from Honorbread

March 2017

March 2017

Very easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Everything has been smooth sailing for us with Kounta - they are very quick to answer any questions. The system is very efficient and pretty intuitive.

Pros

Ease of use

Cons

Our slow ipad

Advice to Others

Get good equipment to run it on.

Source: Capterra
 

Gareth from Hello Coffee

February 2017

February 2017

Solid addition to our cafe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Has definitely increased efficiency in front of house, especially with kitchen receiving food orders automatically.

Source: Capterra
 

Karen from Umpalumpa sweet shop Limited
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

We love kounta!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Running a sweet shop can be very busy with lots of products. We love kounta - it works for us and we find the reports and sales by information invaluable!

Pros

It's capacity to review a day's sales or last week/ year!

Cons

Stock management
Grouping of goods
No integrated weighing scales!

Source: Capterra
 

Karen from Sprout Eden Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Terrific Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Though I am currently still setting up the Kounta back office and we haven't launched yet, the support from Customer support representative and the crew has been fantastic. I have never used a POS so the whole concept was very new to me, nor am I a computer buff! They are always quick to respond to queries and very patient !

Source: Capterra
 

Laura from Earthy Eats

February 2017

February 2017

Customisable and User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Really happy with this POS, easy to use and learn, customisable, cost effective. Links in well with xero.

Source: Capterra
 

Padraig from Gold Coast Organic Meats
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

BEST POS I HAVE USED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked at Mcdonalds for 4 Years as a crew trainer and I found using Kounta on an Ipad Air was simpler and a better experience. Quicker and more customizable!
There are some features that are missing that we as a business require. Quantity on the Tax Invoice is important for us to have for Corporate Customers!

Pros

Simple
DIY
Easy to Configure
Awesome Customer Service

Cons

No Quantity on Tax Invoice

Advice to Others

Nup

Source: Capterra