Lavu iPad POS Software


 

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program.

In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdown. Employee scheduling, shift-trading, and payroll reports are examples of what’s offered for Employee Management. Lavu offers a host of sales, inventory and expense reports that can be accessed anywhere with an internet connection. Currently being used in over 80 countries, Lavu can be translated into any language.

 

Lavu iPad POS - Upload pictures as menu icons.
 
  • Lavu iPad POS - Upload pictures as menu icons.
    Upload pictures as menu icons.
  • Lavu iPad POS - Create menu modifiers with customized pricing.
    Create menu modifiers with customized pricing.
  • Lavu iPad POS - Guest tickets designed for efficiency.
    Guest tickets designed for efficiency.
  • Lavu iPad POS - Management controls employee access to functions.
    Management controls employee access to functions.
  • Lavu iPad POS - Scroll through open orders.
    Scroll through open orders.
  • Lavu iPad POS - Send directions to delivery drivers.
    Send directions to delivery drivers.
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

31 Reviews of Lavu iPad POS

 

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Software Advice Reviews (14)
More Reviews (17)

Showing 1-14 of 14

Jet from Japanese sushi and hibachi
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A value buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product works very well for me and gives me a great value at the price point of the equipment.

Pros

It is very customizable. I'm a midsize family business and the cost really hits the sweet spot. The fact that they use apple only products forces me to pay a premium price for the hardware but I know that the equipment will retain its value. They always end up answering my questions even if it takes a while but I can make changes and check the numbers instantly.

Cons

This product does need to be used with a fast internet set up. My set up is 75/75 so it's quite fast. I have no problems with it working and can make changes anywhere but I'm tech savvy and I do suggest an additional purchase of a laptop if you do not have one to do in depth tracking and editing.

 
 

Kc from Sushi Express
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Pos for a restaurant.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using the LAVU pos for two years. The pos itself is ok and good for a small-medium size restaurant and hotel.
However, the tech support is horrible and not support you efficiently at all. They are not educated nor trained at all. They also ignorant for a technical matter. All they say is it should be recovered soon. And they hang up your call if you question more than what they can answer. So all they know is "should be backed up soon so wait".
Don't call the service it's waste your time.
Their server is not stable at all. Once in a month at the busiest lunch time, your server would be disconnected. That's what's happening to us. No, support no explanation but they hang up on your call.

 
 

John from Joe Maxx coffee company
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Pretty good system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I started out with square pos with my single coffee shop but needing to upgrade with multiple stores I needed to be able to track and have my reports combine. This was a really good option for the money. They give me the ability to track sales and inventory across all of my stores with ease of access.

Pros

Ability to track sales and inventory for each location.

Cons

Not very user friendly but with some time it becomes easier.

 
 

Jerry from The Barrel and Cask
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

All In One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Nice all in one product. Just a bit high for the Canadian market. But still researching.

Pros

Flexible and the tablets are great

Cons

Prices are in US dollars

 
 

Alisha from Dayhome
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

LOVE this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is simply amazing, it is smooth running and doesn't slow down like other products I've used in the past, it has all the function my business needs, i use it for a retail clothing business and it works perfectly! don't let the pictures convince you it can only be used for a food industry! very easy to modify to company needs!

 
 

Eric from Indulge Catering Inc.
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Lavu POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Just in the set-up process, but the graphical interface is great, and once the images are in, it is very easy to navigate.

Pros

Easy to set-up easy to use. Online interface for clients is going to be a huge seller for me!!

Cons

a little glitchy still.

Advice to Others

Great product. I think that once it is out of it's infancy it will be fantastic!!!

 
 

Katie from Early Bird
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Lavu makes it easier!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

As a restaurant that focuses on local ingredients with constantly changing specials, the image option for ordering in Lavu is important for servers and cooks to be on the same page. When you have lots of brunch items as specials, sometimes everything looks the same under Hollandaise sauce!

Pros

Easy to split a check

Cons

Sometimes when we have bad weather the connectivity has issues. But that's not just the POS (cell phones, television, etc.) so you just need to be careful in those situations.

 
 

Lisa from Diner
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

much easier than other systems

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I've used some other types of POS' in the past (ex. Aloha) and this one was a lot easier to train on. Lavu also has helpful options like seeing how many hours you've worked in a pay period which is a nice function so you don't have to do it yourself!

Pros

photos for menu items, hourly pay review, can be multi lingual (helps with foreign tables)

Cons

sometimes it crashes but thankfully it usually saves your tables receipts

 
 

Lauren from Bistro
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Lavu very helpful with bistro service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our bistro started using Lavu before I arrived, and when I was training it was very helpful to be able to see pictures of dishes I was ringing in. While there are some printer issues sometimes, the interface is great (very straightforward). You can even send directions for delivery orders when taking an order over the phone!

Pros

The pictures are so handy for standard menu items. Obviously if we are running specials we don't have pictures of those items, but for those who are more visual this is very helpful. Also helps train new staff on what each plate looks like.

Cons

Sometimes there are a lot of connectivity issues, especially with multiple printers (kitchen/bar/etc.)

 
 

Shanica from Comfort Zone
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

I love this!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like this system the only thing is the inventory input to determine how much we have left is a key factor we would love to see worked on or if is possible send me a video.

Advice to Others

You should try it!

 
 

Brian from Keo Ku Jang Restaurant
Specialty: Restaurant

September 2016

September 2016

Excellent POS! Very powerful and helpful for any restaurant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Very high praise for the technical software end as well and the customer support which tries to attend to all issues in a timely manner. The software is very powerful and efficient once you learn how to use it properly. The price was one of the biggest selling factors.

Likes Least

Nothing much to not like thus far! Some things did take some learning to use or at least had to make a call to figure out how to do things such as splitting checks, or processing credit cards. But once up and running everything works very well and discovering that I am trying to live up to this pos' .

Recommendations

Price is very appealing; love that this pos is spread by word of mouth more than by commercial and professional marketing or advertising routes - demonstrates the quality and confidence in the performance and power of the product, which no doubt speaks for itself when you learn to use it... and I myself am only using a fraction of its true capability but am working to use it as much to it's potential as possible. High praise for the customer technical support too who are very receptive and knowledgeable in finding solutions or giving answers to any questions and issues.

 
 

Carey from Terrace 390
Specialty: Restaurant

October 2015

October 2015

A truly innovative piece of software.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Our restaurant uses Lavu's product which has a very attractive and friendly/easy-to-use interface that amazes our customers. Lavu's WiFi based system increases workflow and efficiency and most certainly has the "WOW' factor. If you are looking to be ahead of curve, look no further than POSLavu!

Likes Least

To get the most out of this system you need very reliable and fast internet.

Recommendations

POSLavu has been very helpful with their customer service and spending countless time helping us setup and support our system.

 
 

Hollis from Uncle Johnny's
Specialty: Restaurant

October 2015

October 2015

Keep up the good work Lavu.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Lavu is a great POS system at an affordable price, systems like the one I have would have cost me double or triple of what I paid. Inventory, hourly sales, employee time, the list goes on and on of what it’s capable of doing Their team at Lavu are always improving on there operation system it almost seems monthly.

Likes Least

It would be nice if it were available on Android tablets.

Recommendations

Easy to use and make modifications to any menu. And the back office is unbelievable as well.

 
 

Doug from Signatures DeliCafe
Specialty: Restaurant

September 2015

September 2015

I am very glad we use this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been a Lavu customer for over 16 months. The system is fantastic. We used to use Aloha. I have been able to cut my employee costs and increase customer satisfaction.

Likes Least

Not answering calls and having to wait for them to call back. While they did that very quickly for the most part, I sure do like when they answer. They have been working to make that happen.

Recommendations

By being able to use the iPod's, my servers don't have to leave the dining area. They are always with the customers, not running back and forth with notepad in hand, then back to the old POS computer. The customers always see our servers in dining area. They don't have to try and wave someone down when they finally walk through dining area. The system is very adaptable.

 
 
 
Showing 1-17 of 17

Mark from Gather Cafe & Coffee House
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Solid product with exceptional online support response time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a small coffee house and cafe open for breakfast & lunch. LAVU system is perfect for our needs. Extremely easy to navigate for both service staff and back office. Handhelds are easy and super convenient for guests and servers. Minor issues with some of the hardware and wishing they had more easily customizable reports. But I will say that they have been very receptive about creating new reports.

Pros

Easy to navigate for both service staff & back office.

Cons

Reports are lacking.

Source: Capterra
 

tom from pub 1

December 2016

December 2016

Terrible app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This ruined my business. Would not work if not connected to the internet, had lots of bugs and terrible customer service. 0/5!

Source: Capterra
 

Steven from The High Lounge
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Nice Job Lavu

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a pretty big place, with a long wine and cocktail list, but this handled all of our menu, and getting running was fast with one of the distributors we found in our area. We switched from an older POS after our contract ran out, and this seemed like the new, efficient thing to try out. It was a quick install, and way less than what I paid before. I miss some of the inventory ordering and employee scheduling my old system had, but this makes up for it in other ways. My servers picked it up right away, almost no training needed

Source: Capterra
 

Jeffrey from Dell' Anno's Pizzeria
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Thank You Lavu

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To the team at POS LAVU, Just wanted to thank you guys so much for listening to some of our concerns over the years about upgrades to your systems. When we came on board with you guys we were somewhat hesitant to your system. After we made the change we feel as if we all have grown together. We would like to personally say thank you for the time and effort you have put into your growth and we expect to be with you for many many more years. And by the way we now have 3 restaurants with your system and are looking to upgrade two more...Again thank you from all of us at the Pugliese Group...

Source: Capterra
 

Kevin from Jill's Irish Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Excellent POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bought the system for my pub about three years ago and I'm glad I did. Lavu has helped my staff open/close tabs much quicker than before I bought the system. I'm making more money and I can say that part of the reason is due to Lavu. Excellent POS system.

Pros

Ease of use and the reliability. Hasn't crashed on me in the three years I've had it.

Cons

Lags every once in a while.

Source: Capterra
 

Anand from Anand's Indian Restaurant

May 2016

May 2016

Lavu has helped my restaurant reach new heights

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: very efficient product.. has only malfunctioned once in the four years that I have been using this product and their customer support helped me resolve the issue in less than an hour

Cons: none to date

Lavu has honestly helped my restaurant become a hit around town. Before I bought this POS system my waitstaff and just overall service was lacking. Lavu has made my restaurant service 10x quicker and has also helped me better track overall trends, which in turn has led to increased sales over the past four years. I highly recommend this system!

Source: Capterra
 

alan from blood & sand

April 2016

April 2016

Don't use Lavu unless you want a mountain of headache

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Terrible product, even worse customer service. Cancelled our service with them over a year ago because it was loaded with bugs and constantly crashed.

Source: Capterra
 

David from Dick Blomster's Korean Diner

October 2015

October 2015

This is a great system.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

New employees have no problem using it right away. Very intuitive. It makes other super expensive systems like micros and aloha dinosaurs. I had a couple of issues at the beginning but all were easily resolved. Technical support has been great too. I love the backend real time reports and how easy it was to set up and change menu items. My servers are also very happy with poslavu and they love taking orders on iphones. I don't understand any of the bad reviews, I believe the issues must be user error not the system itself. POSLavu is releasing updates all the time and I'm excited to see what else I'll be able to do in the future. I believe this is a great company who is dedicated to improving an already great pos system. I do recommend getting a Mac mini local server.

Source: Capterra
 

Kendall from Cake Fetish

October 2015

October 2015

Simple Comprehensive POS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

POS Lavu has been such an easy transition and very user friendly. It has made it easy to keep track or our products and sales, our employee's love the simplicity of the system. We are a unique industry in the retail space and the staff was very accommodating to make it fit our needs. Would definitely recommend this software. Updates are slow to hit and have had some issues with the card swiper, but yet again their customer service is always there to help.

Source: Capterra
 

Doran from Kruise Kontrol

September 2015

September 2015

We couldn't live without it

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have a wide range of clients that we cater for constantly. Some require specific menus be set up per location with the ability to add and subtract items from orders as well as sent tickets to another location (where our kitchen is). We tried Square for a while but did like that it couldn't track employee hours or send tickets easily. We just bring out a hot spot and Lavu. Haven't has any real problems with the system. Their support staff know the app and process well, I just wish they made on-site visits but I guess they are working on that soon. We are currently using the "Retro" version of the app without problems.

Source: Capterra
 

Dennis from Weaver Deli

September 2015

September 2015

Saves us time and money, works great for us!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn¿t realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it¿s nice to see that they are actively working on the software. The biggest thing for us has been the addition of ¿always offline mode¿. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Source: Capterra
 

Thomas from Yeasty Beasty

September 2015

September 2015

Lavu ... Not For U

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
If you are running a simple quick serve model restaurant (or another retail business with perhaps one terminal) then the software is easy to program and the system will probably allow for simple modifications to fit your business.

Additionally, the pricing is fairly competitive for a single license.

Beyond that limited use I would strongly suggest looking for an alternative.

We used the software for more than 2 years but are aggressively looking to replace.

*Literally dozens of server crashes... 100% preventable
*Unusable features (delivery, CRM, inventory) - for clarification all of these features are promoted and are in fact inside the package - however none of them did what we expected. None.
*Anytime there is a problem software support is very nice, and quick to point the finger at someone else (internet speeds, credit card processing, etc.)
*Promoted (not sure if they still do or not) that user devices were unlimited. ... turns out not to be true... if your user is processing sales (as in point of sale) then that device will require a paid license...
*Doesn't appear to be supporting new CC processing technology and no communication about if they will


Overall a bust and in the three years we have been open it's the stand-out worst decision we've made.

Source: Capterra
 

Mike from Rude Boy Cookies

September 2015

September 2015

The software is easy to use and to learn.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a bakery that changes product often. We run daily and monthly specials. The software allows us to make changes quickly, which is critical for us. We are also open late and offer specials during our late night hours. The system allows us to capture specific hours and run specials/happy hour during those hours. I employ primarily high school and college age kids. For many of them, we're their first job. Training them on the LAVU POS has been easy and does't take much time. This is key, as I don't spend operational time with staff that doesn't know what there doing on the POS.

Source: Capterra
 

Barista from Rosetta Squadron

August 2015

August 2015

Rosetta Squadron Win

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I manage a small group of coffee shops and honestly you don't need much from a point of sale to do so. What really makes us happy with Lavu is the ability to check on the stores' sales without having to call in and take a shift supervisor off the floor and into the BOH. Their support is also stellar and some of the agents are pretty darn funny! Cool to know that I can call them at all times (even before we open at 4:30am) and get someone to tell me nicely that I set up our router wrong.

Source: Capterra
 

John from Double Luck

February 2015

February 2015

Overall Use of Lavu on and off line

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Like mention in the previous review by another fellow user, the lavu has it right. But just falling short of being a complete perfect product.

Pros:
Easy to use, work well with modifying and custom to my needs for a typical chines restaurant.

Cons:
When making changes, struggles to load and changes are very slow to execute. One of the major features which made me take this was the "OFFLINE" possibility. I found out this was a lot of hot air! Could only use one device to send when off line and I paid for a gold package which supposed to worked for all 10 device! Even that with only one device was a real pain just to send an order and half of the time the orders doesn't reach the intended KDS! Glitches are a constance pain to deal with too!

Conclusion:
Having used this since April 2014, I have been solving problems more then I have benefited for the better as what has been promised. Sad as this is a very good system but just as mentioned before, falling really really short.

Source: Capterra
 

Grace from A&B

January 2015

January 2015

Best Customer Support I've Every Had

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am very happy with my Lavu system. I had some initial troubles, but the support team spent a good amount of time helping me identify the problem. My network was a mess. We didn't have something that was solid enough to run Lavu.

Now that the setup is done right, I have had little issues with Lavu. In fact, my floor is running more efficiently then it ever has.

I highly recommend this product. A couple tips:
1) Get a Lavu Specialist. I didn't have one at the beginning, and it cost me. If I had gone through a Specialist, and not a DIY, I wouldn't have had so many problems at the beginning.
2) Get to know their support staff. They are really nice, willing to help, and very (very, very) patient.

Source: Capterra
 

Anita from Dr. Field Goods Kitchen

September 2014

September 2014

POS LAVU IS A REAL P.O.S.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I'm the general Manager of a busy restaurant who has used POS LAVU over the past year and a half. Every time Apple or LAVU release a software update, you can expect to have problem for at least two weeks. Every time, all of the time. Without fail. It could be so fantastic. The idea is there. Just falls short on execution.

Source: Capterra