With its flexible, simple solution, Liberty4 Consignment by Resaleworld.com offers retailers in the consignment, thrift and resale industries a comprehensive system to manage point of sale, inventory management, CRM and accounting. Liberty4 Consignment also includes e-commerce integration, an iPad item entry feature and credit card processing and can be scaled to support consignment or resale stores of any size, from a single to a hundred users.
Also available from Resaleworld is Liberty Cloud, an ideal solution for retailers seeking accessibility through the internet. This affordable option lets stores lease their software, lowering their operating costs while allowing anytime, anywhere access from a PC, Laptop, Mac, iPad, or Tablet. It's a great option for startups, seasonal sales, and consignment events. It also includes the Liberty Mobile License, allowing consignors to enter items directly into their accounts via their iPad/iPhone or iPod Touch.
The core of Liberty4 Consignment is its powerful account management, which allows retailers to access, view and edit a variety of customer and inventory information. Retailers can track unlimited contact information, view purchase history, enter notes, pay accounts and even customize account screens.
Liberty4 Consignment's inventory management includes the same flexibility, allowing retailers to purchase outright, customize item entry and more. The POS function can track layaways, rewards and create unique payment methods, including paying consignors from the POS itself. Users can analyze and report data with the system's 70 pre-built reports which can be exported. The system also allows retailers to email item lists and payout history and well as easily creating marketing materials like postcards.
For retailers in the thrift, consignment and resale industry, Liberty4 Consignment offers a complete, easy-to-use solution.
kristin from Thrift House Evanston
Employees number: 2-10 employees
It is lacking in some inventory data collecting areas. It is difficult to configure to your specific business if it is not specifically consignment.
Simple to enter information and POS is easy to figure out.
Frustrating for correcting errors and for adding quantity of products
I wish there were more options out there for software. They keep system as is and don't try to fix problems because they know they have basically cornered the market.
Kasey from KC's Consignment
Specialty: Apparel & fashion
Employees number: 2-10 employees
I used Liberty4 Consignment for almost 3 months and was highly satisfied with its features and functions as well as it's customer service. The price was kind of high for me but I am a smaller clothing consignment boutique in a rural town. It was a little hard to use at first but after the tutorials, it was a bit easier to understand. However, even with that being said my employees could never get the hang of inputting the inventory so I went with another software choice. Before I changed software programs, though, Liberty worked diligently with me to try and help my employees better understand the program and its features which were really great especially the lengths they went to try and help. I probably talked with them every day for almost two weeks before choosing to go another way.
I absolutely loved the fact that Liberty4 Consignment has so many unique features. You can run almost any type of report you can think of. It makes it really easy when you need specific information on a single account or type of item. It even allows you to print checks from the software and give the consignor a percentage increase for using their earning as store credit. It has so many unique features it is hard for me to remember them all. It is a little on the expensive side but the product is well worth the price you will be paying for it and they have tons of payment options and also a cloud-based option for those who don't want to step off the ledge just yet and purchase the physical software.
Unfortunately, all of my employees had a hard time trying to learn how to use the software. They even had a hard time with checking people out before I purchased a handheld scanner to scan the items. They still had trouble inputting inventory and never figured out how to do reports of any kind or even look up accounts for consignors. In their defense, the software can be a bit confusing without having taken the training tutorials.
Also, the Liberty4 Consignment software seems geared more towards a larger consignment store rather than a small boutique such as i have.
Use the free trial period to try it and see if it's for you. I am a smaller boutique style store that really doesn't need all the bells and whistles that come with the software and the price was always a little too steep for me to justify so I went with another software choice, but that doesn't mean it will not work for your needs. As I said before, use the FREE DEMO they offer and see if it's right for your store. Honestly, if I ever decided to expand I will go back to Liberty4 consignment because in my opinion, yes it is a little conflicting to learn, but it's pros outweigh it's cons in my opinion.
Eileen from E Designer
Specialty: Apparel & fashion
Employees number: 2-10 employees
After a bit of a learning curve, we made an easy adjustment to this POS software. It does everything we want and it's easy to use. The support has been great.
Ease of use and support.
Nothing comes to mind.
Definitely buy the service agreement. They are so helpful.
Donna from Trading post
Employees number: 11-50 employees
We are a charitable organization with all volunteers. This software has helped us tremendously. It has makes the running of our store so much easier. Thank you Liberty 4 !
Ease of entering data
Had a few things that weren't working correctly but, the staff at Resaleworld.com has been a life saver to us. They were and still are very helpful.
You will like this software
L.R. from Lisa's Furniture Creations Plus
The software is fairly easy to use and it does so much. It tracks just about everything, sales, taxes, print reports for sales, etc. list your clients, tracks inventory, automatically assigns numbers to inventory items, and clients when entered. I have yet to do this, however you can allow your clients to sign in and check their accounts with you. If you've purchased the link for quick books, you can also track all your accounting. The vendor- Resaleworld is most helpful.
I can't say I have really found anything that I dislike about this product or vendor.
I would recommend that, if you were evaluating this or other softwares like this, make sure that all aspects of the software are compatible with your operating components. Be sure to review and test several, prior to purchasing one, as to know which one truly works best for your needs.
Kevin from A Little Bazaar
Tech support uses a licensed copy of team viewer. If I have a problem they hop on my computer and work on it remotely. Good tech support.
Often when I call for support it is sent to voice mail and I have to wait for a call back.
It costs a bit more than other vendors consignment software, but you get what you pay for.
Take into consideration the flexibility of the software as well as the software developer. Don't settle for software that has to be used within a limited amount of fields to be used. Liberty 4 has a lot of flexibility and many searchable customizable fields.
Steven from A-Line Consignment Boutique
The software works. Most of the time the behavior within the program is predictable and repeatable.
The software reporting features have never worked completely. Prices are unreasonable for what are termed upgrades, unless you get enrolled in a plan to buy things in such quantities that you don't need. Technical support is not available on Saturdays and many times you get the impression that you are burdening them when you have problems.
Make sure that you understand all of the continuing charges for support and upgrades. Make sure that "Bug fixes", "error Corrections" are not considered upgrades. You need to make sure that functionality improvements to keep the software current and operating within federal guidelines are not considered upgrades that you have to pay for. Technical support Saturday, what is generally the busiest day of they year for small business retailers and consignment shops should be standard. The software should also be expandable to operate with what are becoming standard POS payment methods and equipment. It should not require very specific equipment to work with. The software is a database to track inventory, sales, and to act as a POS. Beyond this it should function with more general equipment standard to the industry.
Response: Russell, Resaleworld.com, Inc.
Date: September 2016
I’m sorry to hear of your frustrations. My understanding is that you’re particularly unhappy regarding the transition to EMV credit card processing – specifically, the need to purchase an upgrade from the version you’re currently using. I would like to address the subject of transitioning to EMV processing and the need to upgrade in particular, as well as several inaccuracies contained in your review.
Our customer base has come to expect us to release major upgrades, containing many new enhancements, at least once per year. We close off major branches of our software once they’ve been released for a sufficient period of time and only after we’ve made every effort to address any bugs/unintended behavior in that particular branch – this is a necessity in order to move forward. Continuing to develop for older versions of our software, as Microsoft does, would be a major undertaking for us – one that would require a much larger development staff, which would in turn drive up our pricing. The version of Liberty that you’re currently running was released in 2011. Payment processors only begun to support EMV transactions in 2015, and EMV standards & requirements continued to be revised and refined through last year. There was certainly no way to anticipate the requirements of EMV processing back in 2011, and we simply do not maintain source code for versions of the software that old.
The changes that we did have to make on our end to earn EMV certification for the payment processor you use centered around card issuer requirements for receipts. We had to alter our database structure to store EMV data, and we had to alter our receipt printing logic to pull in and output this data. I personally lobbied that processor to certify older versions of Liberty for EMV processing on the grounds that they have their own internal transaction database, and their software is capable of printing/reprinting receipts without directly involving Liberty. I was unsuccessful in my attempts to persuade them, which is regrettable, as I feel that much of your angst towards us is centered around this particular issue.
The list of compatible hardware for our payment processing integrations comes directly from the payment processors, not from Resaleworld. The nature of the transition to EMV has resulted in limited options – payment processors have had to focus their efforts on specific devices to achieve their own certification, and have at times run into bottlenecks outside of their own ability to control. When we first reached out to your payment processor about EMV Certification for their solution, we were informed that a specific would be the first device certified on their end. Several months later, we were informed that they were still waiting on firmware changes from that device’s manufacturer before they could certify it, but they had certified a completely different device in the meantime. Keep in mind that a lack of current options doesn’t mean that more won’t become available down the road. I also see where you’ve been made aware of other payment processors integrate with Liberty, which have different hardware to choose from – although an upgrade to a newer version of our software is still required for this option. Please understand that there’s nothing we can do on our end if the payment processors themselves don’t support other hardware.
The transition to EMV processing is the single most significant change to the credit card processing industry in the past thirty years. Many in the industry share the opinion that last October’s liability shift came far too early, and the entire industry – from the hardware suppliers to the card processors to the software vendors all the way down to merchants – wasn’t adequately prepared. From my perspective, I can assure you though that the transition has been a frustrating period for all involved. I can also tell you that we at Resaleworld did everything we could to make EMV processing available to our customers in a timely fashion, and to make the transition as smooth as possible. I honestly feel that your review is unfairly lashing out at us over factors outside of our control, and when we’ve taken reasonable steps to meet our customers’ needs.
I feel it is worth pointing out that your statement implying Liberty 4 doesn’t adhere to Federal Guidelines is incorrect. I can certainly understand your frustrations regarding the transition to EMV, however supporting EMV is not a mandate from either the federal government or from card issuers. Making the switch is generally accepted to be a good idea, and failure to support EMV does place you at a greater liability risk in the case of fraudulent transactions. That said, many national chains have elected not to make the transition as they feel the liability risk is outweighed by the cost of updating their software & hardware – and they’re well within their rights to do so.
I feel that your comments on the reporting features of Liberty are very misrepresentative of this area of our software. Liberty 4’s reporting is far and away the best in the consignment industry, and is extremely comprehensive. The software includes over 120 unique reports, some of which have thirty of more filters to allow for our customers to drill down to the level of detail they need. In fairness, reporting is an area where we have focused a great deal of our attention over the past five years. Since the 2011 release of the version of Liberty that you’re using, we have added over 400 different enhancements to our reporting system. I encourage you to upgrade in order to take advantage of all of the improvements that have been made over the past five years.
You state in two different areas that there is no technical support on Saturdays. Resaleworld offers Technical Support on Saturdays from 10:00am through 2:00pm est. We have offered this service for nearly six years. While we do not have a full staff available on Saturdays, we’re certainly able to handle any sort of technical emergency that prevents our customers from conducting business normally. Saturday support calls pertaining to non-emergency issues that cannot be quickly resolved are rescheduled for the following week, in order to ensure that the limited staff on duty has the availability to handle emergency issues.
We certainly do appreciate your business, and I wish that we could offer a solution that didn’t require an additional expenditure on your part. Keeping a comprehensive software package such as Liberty up-to-date is a significant undertaking, especially when it involves incorporating new technologies such as EMV card processing. Staying current does require a significant investment of resources on our part, which of course plays a major role in our upgrade pricing structure.
Anna from gown and glove bridal consignment
the current use of technology, it has all the features that is current but the additional cost of all the needed help is not great. I think that this program has the potential to be #1 because it is easy to find things even though you haven't been trained
upgrades once you bought software want online option with current upgrade availability
i would say that if you were to use it it needs full access to its uses. i feel like i dont have the access to the program like i should and no once can answer simple questions
Dianne from Great Finds and Design
We have been using the Liberty 4 Consignment software from Resaleworld for about 20 years now and initially chose it because of all the integrated inventory and Point of Sale features. They continued to upgrade the software and add many other features such as ReCommerce which has enhanced our product line with an interactive online presence. The tech support is amazing and timely with response to calls and Resaleworld has gone out of their way to create several requests for custom reports. I have recommended Resaleworld to two other stores in Baltimore and I know how pleased they have been. I feel they are committed to providing excellent service and our overall experience with Resaleworld has been fabulous!
I cant think of anything that I dont like about the software.
I dont have any recommendations for others at this time.
Nina from Then Again Consignments
Dependable. Hasn't crashed yet.
User friendly. Screen displays are pretty customizable.
Tech staff is VERY knowledgeable. Pick their brain, they enjoy the challenge and are very willing to work with store owners who have a higher level of technical knowledge.
They offer online trainings - perfect for those of us who cannot fly to FL for 3 days!
Pricey, but worth it IMOP.
Reporting isn't as customizable as I would like but they will work with you on ad hocs - at a price.
POS features could be improved upon, such as individual coupons within a multi item receipt...
Tech support plan requires purchase of thermal tags = not cheap.
I never get a warm body when I call in - always have to leave a message, BUT calls are usually returned within same biz day.
Vendor's trainings are held quarterly and seem to be during busy industry times and will not held if it falls around holidays?
In 2013, I wanted to enroll in Liberty Cloud. Was reviewing web advertised pricing I was looking at with a salesperson, who stated the price I was quoting to her was not correct - I sent her a screen shot of what I saw. She saw it and said it was wrong.
Within minutes, the web page was updated to a different package and I was simply thanked for pointing out the mistake.
Just remember that this is a business, not a charity. Businesses don't make money giving stuff away. Right?
Get familiar with the provisions of the tech support billing contract.
Even if you close your shop, you are still obligated to pay out the remainder of the contract.
Take advantage of the online trainings. They are great!!!
Browse the user boards - most other shop owners can answer basic questions and you can learn different ways of doing the things you do every day! It is very helpful.
Lauren from Baby Love
I like the actual software okay. Now that I know how to navigate the features I use most frequently, it's easy and fairly quick to use and enter items and make sales.
I purchased this software over 4 years ago. I have also subscribed to the tech support plan for just as long, and the tag plan for quite some time, and added users. Even though I've spent thousands on these products, almost every time I call for help with something, they want more money. The customer service is horrible and they know that since you've purchased the software, and have your entire inventory within it, they corner you into paying whatever charges they decide to impose at any time. I'm so sick of feeling abused by Resale World. I wish I would have chosen another software company that valued my business and didn't make me feel like they hijacked my money.
Additionally, tech support has no idea what they are talking about half the time.
When choosing a consignment software, put a lot of value on the company's customer service and tech support plans, as you will inevitably need help at times and don't want to constantly be forced to pay more money.
Response: Linda, Resaleworld.com, Inc.
Date: March 2015
I wanted to respond to the review after having read the specifics and also investigating the account in detail. I first and foremost want to say that we value each and every one of our customers and that customer service is our number one priority. We greatly appreciate your feedback and are happy to hear how you like the usage and feature set of the software. We work extremely hard to produce the absolute best software we can. We also continually strive to improve feature set and offerings based on customer feedback and market demand.
I wanted to investigate what you are saying re: additional charges. The store has been on a tech support plan and has received FREE updates to the version that was originally purchased in 2011. When we released a new version of the software over a year later there was a charge to upgrade to that new version if you wanted to upgrade. You did not opt to do so. Our company actually offers our clients an incentive to get FREE major upgrades via a Reward program we offer everyone at the time of purchase. This is pretty much unheard of in the software industry. Almost everyone can relate to having at least heard of if not bought software like Turbo Tax. Turbo tax and other well known software like Quickbooks release new products every year. Whether you bought their 2014 version or not you still would have to pay if you want the new 2015 version. They may give you a small credit of like 50.00 but you still have to pay for the new version if you would like to utilize it. With our specialized software at a higher price point we offer a much better credit plus as I just mentioned we even offer it for FREE if you are on our Reward incentive program. That is when you sign up for both our tech support and tag plan within 30 days of purchase. Lauren you opted not to do so and did not add a tag plan until over a year after your purchased the software. We offered the reward program to you verbally at time of purchase,then via a follow up email at the time of purchase and then via a customer service follow up phone call from our sales assistant Jennifer. I checked for any other charges on your account and see no additional charges from us for anything. You have only purchased tags from us. No hardware and no additional support charges other than the price of your support contract. I personally extended lower pricing on your support plan when you asked for an extension prior to adding on an additional user license that you stated you had not had the time to implement. I also converted a license you purchased for another location for you at no charge plus this was an exception to our standard policy. We also price matched on tags that you were buying from another vendor. We do not require that you upgrade to the latest version and I believe from reading your file that this is where the issue is arising where you are saying we are requiring money for other things.
Our support staff works very hard to give the best customer service possible. We have excellent tools such as remote access that we utilize all the time to connect directly to your computer as well as personalized one on one phone support . We offer the most staff and longest support hours in our industry. We also as you can see from other customer feedback get many glowing reviews of our techs and their knowledge and service skills. If you ever feel that one of our techs you speak with has not given you the correct answer or explained something to your satisfaction...not assisted you in a polite manner etc., we want to know about that right away. Our tech support manager is Alex Sliment and he is always happy to look in to a call. We record all support calls for quality assurance. We can address a call immediately. We will then communicate with the tech in question. We will listen completely to any call and follow up with you on actions taken and discuss the findings.
Thank you again for your feedback and please contact us directly should any issues arise that we can assist you with.
Cynthia from Arts Center of Yates County
Specialty: Antiques / art
Vendor is very responsive, and their support department is excellent. Software is good for a variety of applications and levels of experience.
Network licenses are somewhat pricey in comparison to the cost of the software application.
This company provides a full demo copy to evaluate the software.
Tawuann from Green and Glamorous Upscale Resale Boutique
Specialty: Apparel & fashion
We bought this software four years ago. Prior to Liberty, we were doing everything manually. We logged everything by hand. It was tiresome, laborious, and inefficient. Since we have had the program, we are now efficient, experiencing cost savings, and resolving inventory mishaps. This sophisticated and systematic program has simplified our inventory process and improved our bottom line. We are now embarking upon purchasing additional licenses because our business is expanding because of the product that Resaleworld has created to revolutionize our industry.
Resaleworld has outperformed our expectations as a technological vendor in the business sector. Their staff is top-notch. We would be remiss if we did not mention the technical support team that has always provided professional, timely, and courteous support.
I would recommend any business who is seeking a cost-cutting program that is user-friendly, highly competitive, and efficient to look to Resaleworld's state of the art products.
What I like least about the vendor is that they are not located in Michigan.
Do your due diligence and learn the industry standards to compare the components in the various software offerings. Also, be certain to talk to shop owners to get as much feedback as possible.
Kris Ann from Classy Closet
My favorite part of the Liberty4 Consignment software is the time it has saved from doing everything in writing. I, believe it or not, was using a dos program that I had to figure out my consignors 40 percent on each item that was sold every day. Then I had to enter it and the item into their files. This was at least a 45 minute process at the end of each day.
I honestly have only one complaint about the systems that I purchased. There are so many things the software offers, and i am only touching the surface so far. That is my fault not theirs.
With Liberty4 Consignment, everything under the sun comes in this (i.e. tracking inventory, intake, donations, etc.). Watch as many videos as you can to learn as much as you can. I highly recommend purchasing the tag plan, and support plan. You get all the updates and support you are going to need.
When the systems and software arrived, I overwhelmed myself by taking everything out thinking I could do it all by myself. I finally called support and within a short time, they had me and the systems running like they should. Don't be afraid to call them. I think I called everyday for a few weeks. Now it's probably been a couple of months since I have needed help, but I know when I do they are there for me anytime.
Conda from JITA Variety and Surplus Inc.
Specialty: General merchandise
I have someone I could contact from the beginning of reviewing the product through setting it up.
I would like more of a book to learn the software.
Retail World was comparable to others, but I liked the ease of the product and the different attributes it had for the different uses I may need to use the software.
Sandy from It's Serendipity
Specialty: Antiques / art
The opportunities for a small business are plentiful with this software.
The span of time to assess needs and purchase peripherals and/or accessories with a discount is short.
The options are many. Take your time to assure all needs are met in order to get the best and the most for your investment.
Elizabeth from Recycled Sallys
I like that it is fairly easy to use, with many options for configuring it for your specific store.
I wish the manual provided more info. I like to have physical instructions available for my employees, and I ended up writing my own as the manual was not very helpful.
I believe Liberty is the best resale/consignment software on the market. Others I've tried have limitations that I haven't found with Liberty.
Patricia from Green Kids Resale
Most of all, I love the level of detail provided on the screenshots that show item history.
I am a buy outright store, and I wish there was more thought put into that model as opposed to consignment. I also wish there were more options with reporting, allowing you to filter more fields and data to customize reports.
The more data you have, the more accurate you can be in the analysis of your business. You need something easy to use, but make sure there are enough features to help you analyze your business.
Beate from Droplets.
It keeps everything organized for me and for my customers. It's simple to share reports with customers.
I can truly only use it at the store, and it not have a free option to take it on the go or view on other remote devices.
I would love it to be easier to email reports to customers. Also, I would like to have the capability to add notes to the email prior to emailing just the report. It would be great if it allowed us to explain what it is or if there was anything needed to better understand the email.
Barbara from Uptown Consignment LLC
The software is very easy to use and versatile. The company's staff is always helpful.
Nothing. They are really great. Always available and happy to assist.
I have been in business for 23 years. I have grown with this company through the years and would recommend it to any business big or small. When evaluating anything, I look at what other customers have experienced, and I would highly recommend Liberty4 Consignment because I use it and I love it! I have three locations that are all using Liberty4 consignment.