Lightspeed Retail Software


 

Lightspeed Retail is platform-agnostic, point of sale solution that can be accessed anywhere, at anytime. Lightspeed OnSite is a server-based, retail management solution exclusively for Mac and iOS. Both allow retailers to unify inventory, manage customers, process transactions and dig deep into their store’s analytics.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Retailers looking to expand into e-commerce can also take advantage of Lightspeed’s fully integrated Web store, which handles inventory across in-store and online. 

The design-centric software offers large photos to help retailers visually get a handle on their inventory. 

With more than 18,000 stores in over 30 countries, Lightspeed’s clients processed over $6 billion in transactions in 2013 alone. The company also has a strong global network of certified resellers, who can meet with retailers one-on-one where they live.

 

Lightspeed Retail - Lightspeed cloud
 
  • Lightspeed Retail - Lightspeed cloud
    Lightspeed cloud
  • Lightspeed Retail - User interface
    User interface
  • Lightspeed Retail - Product grid
    Product grid
  • Lightspeed Retail - Lightspeed pro
    Lightspeed pro
  • Lightspeed Retail - Lightspeed Web store
    Lightspeed Web store
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

233 Reviews of Lightspeed Retail

 

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Software Advice Reviews (214)
More Reviews (19)

Showing 1-20 of 214

Erin from Evergreen Electronics dba DiscountPC.com
Specialty: Electronics & appliances
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy to use, thorough, and great customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The user interface is straight- forward, there are countless articles and videos to help through any confusion, and live chat is also available if you still cannot find a solution to your problem. I spoke with customer support NUMEROUS times, and each time, I was given prompt, courteous, professional care that got me pointed in the right direction and back on task.

Cons

I would like to see a more granular means of searching my reports for data. For some of the information we need, it seems the process could be streamlined to make the data more easily accessible.

 
 

Ronesha from Fargo Home Furnishings
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Furniture Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

The fact that I can properly input my inventory into the system and get up to the second updates is great!

Cons

As I know that having a furniture retail using Light speed isn't popular, I expect a few glitches but with the issues that I have, their support team is always able to assist and help solve them.

 
 

Alyssa from Nonprofit Organization Management
Specialty: Apparel & fashion
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Thank you customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, I think Lightspeed is an excellent source for retail sources for point of sale and record keeping.

Pros

Lightspeed's customer service is excellent. They're quick and efficient, even through the chat option, which is what I typically use. I've described my problem pretty simply and three times that i've had to contact them, they've solved it very efficiently.

Cons

it would be great if there was a scheduling capability or alerts you could set on products. neither of these things are necessary but would be nice.

 
 

Jim from SkateQuest
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've really enjoyed the new system and been very happy with its ease of use and reporting, allowing for me to have a better understanding of the business and how its running and how to improve it.

Pros

I came from an older POS system, but in comparison to that, the ability to create and edit products, search and categorize products and general ease of use has been stellar. My staff picked up on it very quickly with no issues at all. The help in transferring over and importing our inventory was smooth and easy. The reporting is also a huge improvement over my previous system.

Cons

There are a few quirkly little things that could be better in the search system as well as in creating products. But they are all small items that would mainly just make it better, not so much as a fault.

 
 

Rhiannon from Fringe Boutique
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Lightspeed is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

-Easy & quick set-up with the help of Lightspeed tech support! I love that they can screen share with me and set up all my receipt and barcode printers for me to save me the headache of figuring it out myself.
-Inventory management is perfect for the needs of my small retail boutique. I use the matrix function to easily keep track of size and color options.
-All of the basic reports included allow me to view my sales and inventory from many different angles.

Cons

-The only small thing I can think of that would save me time is if there were a space while creating a matrix to fill in a manufacture's SKU, rather than only being able to add it to individual items once they are created.

 
 

Mike from Sunflower Pet Supplies
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Ridiculous wait times for technical support, over-priced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Make sure you have ALL your data ready in a spreadsheet format before you purchase this system. It takes forever to manually enter it. Also, make sure your distributors work with them. Very few of mine do, which means the information it obtains is often outdated and inaccurate.

Pros

Its shiny. It uses ipads, but make sure its not an older model or it wont fit in the over-priced ipad holder. Im guessing the pc version is better. Also make sure you have aplenty of ethernet ports on your router. Each printer for the POS requires its own. Althought they told me that there was a wireless model after I bought the older ethernet version.

Cons

I have literally waited 45-60 minutes several times that I have tried to get an answer to a question. Once you order the system, you will find this company incredibly frustrating to work with.

 
 

Tony from Bella Beach Kids
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Lightspeed retail

Ease-of-use

Functionality

Product Quality

Customer Support

We switched to Lightspeed for our 3 retail stores about two years ago. Shortly thereafter launched our eCom site as well. We are completely satisfied with the functionality and great customer support. Their first level support is very knowledgeable and solves most issues with one call.

Pros

Features and functionality
Customer support
eCom integration with Bricks and Mortar stores
Value for price is excellent

Cons

No real showstoppers here. I would love to see the addition of eCom integration with multiple store inventory.

 
 

Tim from Nutrishop
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

HORRIBLE! They will mislead you to get you into the contract. They do not care about the business or business owner. Their customer service is Horrible. They would rather argue with you than help you and never call back when they say they will. I have been with them for 3 years and would love to get out but they have me locked in for another year and they won't budge. THERE IS NOW WAY TO STOP YOUR EMPLOYEES FROM DOWNLOADING YOUR ENTIRE CUSTOMER BASE AND INVENTORY INCLUDING COSTS, PROFITS, AND MARGINS. Try it. Log in as an employee and click export in the items screen or the customer screen. In two clicks they have your entire business. Managers can not build, send or check in purchase orders without seeing all costs and profits. Unless you plan to always be in store and never have employees alone in the store DO NOT GO WITH LIGHTSPEED. They don't care and will just keep coming out with new items to charge for that should just be ongoing upgrades to their core system such as the new analytics. They have come out with over 4 new items to charge for while not fixing the issue they knew about for over two years. They just don't care.

Pros

Good looking, can be used easily. The software itself isnt horrible it is the service and the fact that they dont care about you or your business and they will not fix major issues within the software

Cons

Customer service is horrible, your employees can down load all items with costs, profit, margin, and your entire customer base and there is no fix and they don't care.

 
 

Charlie from Eleanor Ford Designs
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

One of the best products on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like the easy inventory tools and the fact that it can create the orders for me when I need them.

Pros

The ability to import to my accounting software and it is very user-friendly. I like the inventory tools that it provides.

 
 

Dana from Tia Dana
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I love my Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It has made my life so much easier. It does exactly what was promised and more! The customer support is terrific...what more could you want!

 
 

Cindy from Auto & RV Repair
Specialty: Auto & parts dealer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love the product, customer service on general is excellent. Could have a better follow up system to ensure you are using the product to the max.

Pros

Lots of areas to enter customer data. Easy functionality from screen to screen. High inventory section with capability to merge.

Cons

Difficult to find in one step an old invoice. Not an easy way to remove supplier names when bulk was added in error.

 
 

Carley from The Gypsy Wagon
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Lightspeed is great on the front side, and a nightmare on the backside

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

-We switched to Lightspeed from ShopKeep because we needed to manage the inventory of our 5 locations in one place. That part works okay, once you figure out all the idiosyncrasies of the restock and reorder system. We had to hire a person just to manage the work-arounds we put in place to make Lightspeed a functional system for my business (because there are so many tedious extra steps).
-Feeling stuck is the worst feeling as a small business owner. Lightspeed make me feel stuck. I hit a new wall in the system regularly, and when I ask for what I need, the answer is ALWAYS "no, we can't do that." Some examples:

-The system does very little to tie sales and inventory together, it does next to nothing. You can export a sales report by item name, which is great. It tells you how many you sold, your sales numbers, and how many you have left. But the vendor information nor the department information for the sold items is not on the export. That makes the report useless in terms of knowing what vendors your business is coming from. Their answer is you can then export vendor sales separately. That is not helpful, because that export does not include item info or department info, nor does it tell you your on-hand inventory. There is not a single way in Lightspeed to view your sales and on-hand inventory in one place, and because their exported reports are so sparing of relevant information, I can't even create my own. This is a major flaw. With ShopKeep, at least I could get my data out of the system to manipulate it how I needed. With Lightspeed, I am SOL.

-I don't even call customer service anymore because 100% of the time all they do is validate the problem and then offer no solution. Their consistent response is to tell me to make a suggestion to their developers.

-I have been in business 10 years. We have 5 locations, and a website. I have 40 employees. I think Lightspeed would work for a single location or 2 location business. But any more than the system creates more work than it takes away. Looking back, I wish I would have stayed with Shopkeep.

Pros

The check-out system is nice and easy.
For multi-locations it is helpful to see sales and inventory in one place.

Cons

-there is no flexibility in the system. The way Lightspeed wants you to see and retrieve your data is the ONLY way you can get your data. And their way 90% of the time is not relevant to the basic needs of a retailer to analyze and evaluate their business.
-Customer Service is not responsive. The company does not seem willing to listen to complaints or provide work arounds to the rigidity of the system.
- The eCom site is FULL of problems that they do not have a handle on. There are many limitations with the way you have to present information on the site.
-It's very expensive for what you get. I was willing to pay a premium for a system I was told would exceed our needs and expectations. For the 2 things it does well, there are 98 headaches.
-They do not offer refunds or a way out of your contract if you are unhappy.

 
 

ERIN from COWBOY TOWN OUTFITTERS
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Love this program, so glad I switched

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I own a small retail shop and utilize LightSpeed Retail and LightSpeed eCom. I moved from Checkout for Mac to LightSpeed when my needs required more accurate reporting and a more thorough online presence. While I felt a little pushed during initial email/phone contact, the information was complete and to the point. I had absolutely no problems with the transfer of data over and the ease in setting up new products is seamless, once the concept is explained. Their technical support team is wonderful and has always resolved any of my issues right away. I love the ease in use of the checkout. I have several seasonal employees and assuming they remember their passwords, can jump right back in where they left off, no retraining needed. My husband loves the incredible detail of the reports and the import into Quickbooks works just fine. eCom is a huge improvement over the old 'webstore' product. I set this up on my own also...just spending time in the product will take you far, then schedule your onboard training. That way you already have questions in mind and they can review what you have established. We have over 8000 sku's, LightSpeed handles it seamlessly. In the event of an minor outage, the IT team jumps to fix the issue promptly. I also added Cayan payment processing and their Genius terminal. No more double entry and payments are accurately reported. I love that this terminal communicates with the program without the use and expense of a payment bridge. They also reduce my monthly processing charges. I haven't once regretted coming onboard. LOVE IT!!!

Pros

Accurate reporting and a more thorough online presence.
Ease of transfer of data over and in setting up new products
Quick to respond technical support team
ADDED - Cayan integrated payment processing and their Genius terminal.

Cons

No offline availability. If internet is down, you can't do anything.
No automatic notice of duplicate customer names.
No automatic account creation of customer names with credit card payments.
Unable to add single item on multiple item sale to special order.

 
 

Amanda from Homespun: Modern Handmade
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent Customer Service, Reporting Options Useful for Large Consignment Model Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I own Homespun, a boutique in Indianapolis that primarily sells the handmade goods of artists and makers from across the U.S. We largely work on consignment with our artists and have struggled to find a POS system that provides the right combination of reporting functions and inventory options to ease the cumbersome nature of the consignment model, particularly the month-to-month payouts after product sales have been made. We have been in business for almost seven years now and have been using another Mac desktop-based software that entire time. The former system served its purpose for the duration well enough, but we've expanded the shop square footage, increased inventory significantly, added more employees and are planning to add a web store very soon. It was time to upgrade. So, we switched to the Lightspeed online POS for retail and it has been AMAZING. The customer service alone is worth the change. We've had a few small hitches here and there in getting the inventory migrated to the new system and some of the hardware components set up, but the customer service is available 24/7 and is so friendly, patient, thorough, and knowledgeable. The customer service with our last system was more or less nonexistent, so this is a very welcome change. In addition to the great customer service, all of the reporting features I need are there, which is making running a large consignment business much easier. We are very happy with Lightspeed.

Pros

- Excellent customer service, available 24/7 via telephone or online chat
- Excellent variety of reporting options
- Fairly user friendly and intuitive to use

Cons

- A few small hitches in getting our inventory migrated
- A few small hitches in getting our hardware components set up
BUT, the customer service team was responsive and patient and helped us resolve both of those issues quickly.

 
 

geoffrey from North Valley Bicycles
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent phone support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Opened a bicycle shop in March of 2015. No prior retail experience, avid cyclist. A venture with my son. For 2015 we did not have a POS system. Signed up with Lightspeed in Nov/Dec 2015 and had the system up and running by January 2016. The phone support has been outstanding … sometimes long wait times for the next available agent (solution, get up early and call at 5:00am or call late at night—they are truly 24/7) BUT the agent’s are knowledgeable and helpful, have found that they will take the time to work through whatever questions we have — they are not on some turn around clock where they have to get you off the phone. This is a Canadian company based out of Montreal … I have never experienced any English language issues and that is a major plus.
I am unable to say that Lightspeed has a better program than other POS providers–in the retail bicycle world Trek offers a system that is very, very expensive by comparison. The benefits of a POS system make the day to day operation of our shop go much more smoothly. I sometimes wonder how retailers managed prior to when the wizards of smart created the bar code scanner and the computer software to run these systems.

Pros

It makes the day to day operation of a retail bicycle shop manageable. Did not have prior retail experience, did not have a POS system for 1st year of operation and Lightspeed reduced the headaches.

Cons

Really have nothing negative to say. Do not have hands on experience with other POS providers. There was a brief time when the system was not able retrieve some historical data. I talked to Lightspeed and the issue got resolved and has not resurfaced

 
 

Brenda from Bottega 25 Home and Gift Shop
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Help! I wish i knew a better system, I have lost Thousand with Lightspeed and they do not care.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

System goes down, they do not answer the phone. We are in California, beautiful weather and they blame it on the weather back east. I purchased lightspeed for the mainly because of inventory, customer and accounting and it does not give or keep accurate information. I call lightspeed and they have no idea.

Pros

I like the fact lightspeed has a Gift card System, but it is not that good.

Cons

Long Hold times when you need them.
Customer Service has to always ask the supervisor, or put in a request.
Customer data base just disappears.

 
 

Jacques from Old Port Wine and Old Port Spirits
Specialty: Liquor store
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

The People at Lightspeed do not understand business!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When the system is down they turn off their customer service. It is not a system a business can depend on and I am hoping there is a class action lawsuit to recoup the thousands of dollars in losses we've incurred. Maybe there isn't anything better on the market but this isn't a system you can rely on and as long as we keep paying them they don't seem to care. They've even gone so far as to block my comments on Facwbook.

 
 

Pepper from Shift Happens Bicycle Repair
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed retail and ecom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small bike shop, we had the challenge of finding an affordable easy to use, but fully integrated system for inventory and sales. We are into our 2nd season with lightspeed, and we are quite happy with the product, and even added the ecom bundle to our subscription renewal. We are constantly learning new ways to make the product work for us, and help streamline our work from both a sales and service perspective. I don't use the support as much as I should, but have had great experience with lightspeed support on any question or concerns I come up with.

Pros

Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs and they seem receptive to feedback for changes and improvements.

Cons

The ecom platform is great, but has a very retail feeling to it, which I understand is the function. Would love for the platform to have options for a more informative feel and function. Like optional events page, gallery, widgets like weather or trail condition reports etc.

 
 

Tiffany from Dr Fixit LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed Retail Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recently switched from Clover to Lightspeed. We have not got it up and running yet but we are heading in that direction. I am finding that the features are very easy to use.

Pros

The ease of use as well as the features it provides. I like that fact that it also imports to Quickbooks desktop.

Cons

I do not like that you only have two options of Merchant Service Providers with Lightspeed. I tried to contact these Merchant Service Providers and were unable to get the help I wanted. I ended up going with another Merchant Service Provider outside of the two Lightspeed told me about. However, it has turned out to be more of a headache. So note: Go with one of the providers they tell you about. I guess keep trying until you get someone who is helpful.

Advice to Others

This product is amazing for any small retail business. I do not know about the product outside of the small business for retail side. The gentleman at Lightspeed that helped me was amazing. He has provided us with great customer service. He is still helping us get off the ground since we chose a different Merchant Service Provider and have had so many issues.

 
 

T-Ann from Seminary Hill Bookstore
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed is worth checking into

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The more I get into it the more I like it. It is multifaceted without being over complicated. For the most part, it is very intuitive and I can usually go to the help area and find instructions or a video to answer my questions. If you are looking for a user-friendly POS make sure to include Lightspeed in your research.

Pros

Intuitive program. Versatile without being complex. Good inventory management system.

Cons

You can have up to 5 users but only one POS at a time can be operated unless you pay $ more for an additional POS license.

 
 
 
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Showing 1-19 of 19

Jeremy from The Bling Box Boutique
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I wish we would have switched to Lightspeed sooner!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helps my inventory online and instore remain perfect since the retail side talks to the ecom side and vice versa! It is AWESOME! Probably the #1 Feature I was looking for!

Pros

My absolute favorte thing Lightspeed Omnichannel does for our company is it keeps all our inventory correct online and inside our retail store! When we have online sales, all that data is brought into the Retail Side of the software and a new customer account is created. Even when a local, regular repeat customer makes a purchase online, the software is smart enough to match it up to the existing Lightspeed Account and just adds their sale to the list of sales they already had! Now, that is cool!

Cons

I know they are working on getting more eCom Support Technicians, so that is my only thing. Sometimes I have to wait on hold, but they have an accurate call back system too that is awesome! They call me back so I can move on with my day instead of being on hold! I've tested it many times, and each time they called me back and helped me out!

Source: Capterra
 

Caroline from DogTown NY

June 2017

June 2017

Perfect retail operating system for our small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Has the basic features and functionality that we need to run our small business with. Easy layout and navigation of the program.

Cons

Minor bugs and issues every so often but is usually resolved quickly if customer support is notified.

Source: Capterra
 

Inacio from Aussie inc
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

REGRETFULL, and expensive because now I'm looking to change to something else

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

None

Pros

IOS software, wanted to switch to iPads and mini iPads and also the idea of the cloud was interesting .

Cons

20 years in business with multiple locations and decided to try lightspeed at one of my restaurants because i consider myself an apple guy.
Worst decision i ever made, for the most part i got the worst dealer ever, where they don't know what they are selling, most of the issues i have had to resolve myself by calling the company direct, and that sometimes is a challenge as well. A year and half later and the system is still not doing what my old system used to do, not able to print certain reports, most nights can't close out the credit cards( most times i pray that i will be able to do it ).
if you own a restaurant this is not a system for you!!!!! simple retail I'm sure its fine, but busy restaurant its just to able to handle all the customization needed.
RESTAURANTS PLEASE DO NOT USE LIGHTSPEED, YOU WILL REGRET IT IF YOU DO.

Source: Capterra
 

Richard

May 2017

May 2017

Wonderful (and so easy to use)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Customer service. Online help plus video training. Astounding quantity of catalogs available.

Omnichannel is the way to go. With one inventory for web and store sales, the need to manually adjust it is now gone! Less mistakes. Customer info, ordering, stock, fidelity and gift cards managed in the same interface is a time great saver. Ad the fact that you can access it from anywhere and you have a winning combo!

Cons

French customer service (my native language) while always available, has a response time quite a bit longer than the English counterpart.
Reporting needs improvement.

Source: GetApp
 

Susan

May 2017

May 2017

Very Happy with Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's easy to use, has lots of useful features, good reporting and great customer service. We are really happy with Lightspeed.

Cons

I wish the great LS Analytics product was more affordable. I have to download and use Excel to get some basic stats.

Source: GetApp
 

Ovidio from Kitchen Plus More
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Big difference from old school pos

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I worked with NCR pos for very long time and now I understand what I have missed all this years . Better price , way better customer service and the integration with cayan pos makes everything amazing

Pros

Back of the house reporting .

Cons

None yet.

Source: Capterra
 


February 2017

February 2017

We made a big bet on Lightpseed, and we lost. Stay away.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lightspeed suffers from frequent changes in the product. For our store, with over 2000 items and integration with a web store, it is a very big investment in time and money to change systems.

Since we've been on lightspeed, they have developed and cancelled three different e-commerce products: OnSite w/ E-commerce, WebStore, WebStore 2 (rewritten and incompatible). All of these have now been cancelled and we are left with a month to scramble to come up with a replacement. They are trying to coerce us to switch to their latest platform.

No thanks, we've learned our lesson.

One of the *most* important requirements for business software is that it is dependable. Lightspeed treats their products as short-term relationships that can be simply discarded for the next new shiny thing. The real business software would provide an upgrade path and help customers through it. Not lightspeed.

Find a company that can provide a stable platform. Lightspeed can not, it's not in their DNA.

Pros

Decent features, though e-commerce is really weak, as is inventory management (you have to export to excel, do counts, and re-import. None of our staff can figure this out--it is complex and error prone).

Cons

Horrible continuity of product.
Multiple software products are thrown away with customers left hanging with no transition plan.

Advice to Others

Stay away. We deeply regret placing our trust in Lightspeed.

Source: GetApp
 


February 2017

February 2017

Bad experience with Lightspeed Magento maintenance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been one of the first customers of Lightspeed in Europe. We have decided to rollout Lightspeed as they were on MAC and had a Magento connector for which we could connect our website. Their solution has never been consistent in synchronizing both retail and online stocks. The yearly process of global inventory has been a mess with hours of pain to get it done. Suddenly, 6 months ago, out of the blue, we got a noticed by Lightspeed that Magento is no longer supported and they only support their proprietary webcommerce solution. We have invested massively on developments around this architecture believing that Lightspeed was a serious POS solution and company. Finally, they have pointed out to Accumula, a integrator and solution provider which we now need to pay to have access to their API. We might have found a solution (not yet proven) but we deplore the communication they do with their customers

Source: GetApp
 

Dawn from DogTown NY
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Love LightSpeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lightspeed is simply wonderful ! It gives you such easy access for retail and being on a standard computer is truly great instead of buying a register!

Pros

The easy use of it

Cons

none

Advice to Others

no

Source: Capterra
 

Gavin from Dunbar Cycles
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Nothing but problems.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lightspeed's products have one strong point: A broad set of features. Lightspeed has made sure to buy software with a lot of capabilities to resell. Unfortunately, this means that they don't seem to actually know how their software works. In the three years I've been using their software it's been the most unreliable and unstable piece of software I've ever used. Their desktop program still crashes on a daily basis and many functionality problems have not been fixed. The current version of our website has been running for about a year with major functionality problems that, to my knowledge, Lightspeed hasn't even looked into. The new version (eCommerce) which we're being forced to upgrade to, isn't actually finished or feature complete. They claim to support payment processors that they don't support, and of the few that are supported some of them aren't even functional in Canada, the country where Lightspeed is located. They clearly don't take customer service or their clients' business seriously. With the amount of problems we've had and the amount of money we've spent, I would expect some sort of account manager to contact us and make sure everything is working smoothly in order to retain us as a customer, but that just doesn't seem to be a priority.

Pros

Plenty of features.

Easy to learn.

Cons

Incredibly unstable and unreliable.

Poor customer service.

Very expensive.

Lack of updates or further development.

Largely exclusive to Apple products.

Advice to Others

Make sure to explore all your options before making a decision if you're considering Lightspeed as your POS system.

Source: Capterra
 

Hong Ze from -

December 2016

December 2016

Lightspeed is not bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Pros: Easy to use. High responsiveness. SEO is very important and this software addresses this aspect of the website and looks to raise the standings of the companies who use it.

Cons: The reporting in the basic edition is a tad too basic. Product pictures are too small.

Source: Capterra
 

Taylor

November 2016

November 2016

Wish I'd gone with Quickbooks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Have used Lightspeed for over 8 years. It is expensive and it is very difficult to sync with Quickbooks accounting software... causes many headaches. Customer service is terrible and the service contracts are very expensive for small business owners. I would not recommend this product. They have made very little improvements in the 8 yrs I have been using this product. It is a huge time suck.

Pros

works with Mac ... but in hindsight I would have set up a PC POS.

Cons

expensive, doesn't sync well with leading accounting software, not compatible with Quickbooks online, poor customer service, does not track sales by hour, can't find problems with Unbalanced GL Accounts, difficult to analyze sales. managing a large inventory is difficult with this POS.

Advice to Others

Use Quickbooks.

Source: GetApp
 

James from Bateman's Bicycle Company
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

Easy to use and very functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For a bike shop, Lightspeed does everything we need it to do and more. It is very easy for our staff to learn and has great reporting capabilities.

Pros

Easy to use

Source: Capterra
 

Esaa from Gourmetmiles

September 2015

September 2015

Affordable-Quality restaurant point-of-sale.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Lightspeed Restaurant POS is affordable, customizable, and reliable. Able to take orders directly from table and send to kitchen, reducing wait time. Modern features allow waiters to tailor orders according to customer needs & changes; no matter how specific. Excellent overall value.

Source: Capterra
 

Prakash from Sulekha Office Needs
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2014

November 2014

LightSpeed POS for iPhone

Product Quality

Product Quality
Quality

Lightspeed POS is really a best Point of Sale for Restaurant, Pubs, Bars,CoffeeShops and Retail stores.Its cool inventory management, mechandise system, customer support module are incredible. I loved LightSpeed for iPhone.

Thanks to @Radinattechs, My Lightspeed Consultant. I wish to to refer him.

Pros

Integration with Magento and QuickBooks. Backup data simple

Cons

Renaming backup and cost for server is little high but worth productivity.

Source: GetApp
 

Anne

December 2013

December 2013

robust and intuitive POS system

Product Quality

Product Quality
Quality

For anyone interested in a robust and intuitive POS system, LightSpeed is the only one I would recommend.

Source: GetApp
 

Steve

December 2013

December 2013

my best decision

Product Quality

Product Quality
Quality

It was the best decision I've made since opening my business.

Source: GetApp
 

Danielle

December 2013

December 2013

Phenomenal support team

Product Quality

Product Quality
Quality

As a new business, we face new problems and issues every day… LightSpeed's phenomenal support team has been there for us, resolving issues all along the way. Using LightSpeed has given us the confidence we need to thrive!

Source: GetApp
 

Janet

September 2015

September 2015

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp