Lightspeed Retail Software


 

Lightspeed Retail is platform-agnostic, point of sale solution that can be accessed anywhere, at anytime. Lightspeed OnSite is a server-based, retail management solution exclusively for Mac and iOS. Both allow retailers to unify inventory, manage customers, process transactions and dig deep into their store’s analytics.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Retailers looking to expand into e-commerce can also take advantage of Lightspeed’s fully integrated Web store, which handles inventory across in-store and online. 

The design-centric software offers large photos to help retailers visually get a handle on their inventory. 

With more than 18,000 stores in over 30 countries, Lightspeed’s clients processed over $6 billion in transactions in 2013 alone. The company also has a strong global network of certified resellers, who can meet with retailers one-on-one where they live.

 

Lightspeed Retail - Lightspeed cloud
 
  • Lightspeed Retail - Lightspeed cloud
    Lightspeed cloud
  • Lightspeed Retail - User interface
    User interface
  • Lightspeed Retail - Product grid
    Product grid
  • Lightspeed Retail - Lightspeed pro
    Lightspeed pro
  • Lightspeed Retail - Lightspeed Web store
    Lightspeed Web store
Supported Operating System(s):
Windows 8, Windows XP, Windows Vista, Mac OS

82 Reviews of Lightspeed Retail

Showing 1-20 of 82

 

from Snuggle Hugs
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

Gift registrys

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Likes Best

The vendor is simi easy to work with. You have to know your terminology and ask lots of questions about what you actually get vs what you think your getting.

Likes Least

They are not up front with what is lacking in their service and that they do not blend well with many major providers of the services you need to add on. GoDaddy being the biggest issue.

Recommendations

Make sure you don't need what they do not offer, or that you can afford to add on those services above the cost of this POS & Webstore.

 

from Centennial Vapor
Specialty: Electronics & appliances
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The simplest and most versatile POS we could have ever asked for

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Likes Best

Very easy and intuitive software. It just makes sense! Besides that, customer service has been delightful to work with. This is really everything we could possibly ask for in a POS company.

Likes Least

Very hard to think of a con for this product and vendor. If I HAD to pick something I would say that due to the product being internet based, at times we will have very brief outages, but this is obviously not the fault of the vendor whatsoever, just the nature of the design.

Recommendations

I was very skeptical and hesitant to switch to another platform at first. But it was music to my ears as we rolled it out and one employee after another started telling me what a wonderful improvement it was over the previous software. At least take a trial run of this software, I would be very surprised if you didn't end up loving the perfect balance of simplicity and versatility just like we did.

 

from J.Walker Golf
Specialty: Sporting goods
Size of portfolio: Single user Portfolio size: Single user

Lightspeed has Changed the way we do Business

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Likes Best

Lightspeed has been a fantastic addition to our business. We have a small golf retail shop that specializes in Special Orders & Repairs. Since switching to Lightspeed we have increased our efficiency & quality of service. This is due to Purchase Ordering & Work Order system. It is easy to use and we love how it tracks the order from inception to pick-up. We are connected to a local golf course & the work order system lets me assign employees to certain tasks that I am unable to do in store. When we switched to Lightspeed we had no idea how much easier it was going to make our lives in store.

I also can't say enough about the service that I've received from the Initial Orientations to any questions/issues I've had along the way. The Lightspeed support staff is fantastic and I take advantage of the service they offer regularly. We have just added Lightspeed Webstore and we can't wait to see what that brings to our business.

Likes Least

I have very few complaints with this product & vendor. If I had to pick one, it would be lack of customization options for Lightspeed Webstore. I am fairly illiterate when it comes to coding so I would love to see an easier way to customize colors, fonts, etc.

Recommendations

When evaluating this software sign up for the free trial and watch the videos on Lightspeedpos.com. Also setup sessions with the support team, they are fantastic and will get you up and running in no time.

 

from Robusto & Briar
Specialty: Tobacco
Size of portfolio: Single user Portfolio size: Single user

Good software

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Likes Best

I really like the software it does everything I want and more. The checkout process is simple the inventory system is easy to understand and the reporting is very robust.
Most of all the people at lightspeed are very patient with teaching you to use their product.

Likes Least

The learning curve can be a little steep. And the system craves a lot of information if you don't give it all of it it gets angry.

Recommendations

Have everything ready in a csv file for the import

 

from Marilyn's Style
Specialty: Apparel & fashion
Size of portfolio: Single user Portfolio size: Single user

Bought a business with absolutely no POS or inventory control system

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Likes Best

They have the best customer service people I have ever had to work with and the ability to contact them whenever I need it and using multiple formats!

Likes Least

Absolutely no training! They will take very good care of you when you have a question/problem, but you have to ask first. The online Help support information is Ok, but scattered around and mostly geared to the very basics.

Recommendations

If you have an existing database, you will have no problem regarding the import of products. However, if you have existing Policies & Procedures, make sure that you go over everything you need when comparing. They cannot adapt to your process, you have to adapt to theirs, or try to figure out 'work-arounds' to get you by.

 

from Crown City Computer
Specialty: Electronics & appliances
Size of portfolio: Single user Portfolio size: Single user

You will lose sales with Lightspeed.

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Likes Best

Not much anymore. You can easily create service orders, estimates, and invoices. The interface is pretty. Receipts look professional and contain bar codes for scanning.

Likes Least

The system "kick you out" for some unknown reasons and you are unable to log back in. This has happened while customers were in the shop resulting in loss of sales.

Recommendations

Just use Quickbooks and be done with it. These small companies seem to always have some loose ends or fragmented software that results in an unprofessional experience.

 

from ST. THOMAS MORE GIFT SHOP
Specialty: Gifts
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great experience with the new Lightspeed system

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Likes Best

Service was fabulous and very quick. Great price and easy to use.

Likes Least

I really don't have anything negative since this was a great experience.

Recommendations

Review the videos so you have an understanding of what is available and how can you use it.

 

from Baby Sweet Pea’s Boutique
Specialty: Apparel & fashion
Size of portfolio: Single user Portfolio size: Single user

Do not waste your time and money.

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Likes Best

Front end looks pretty. Sales team is helpful in getting you signed up. Lots of deals to entice you to sign up for that year long package. It does actually link your inventory when everything is working properly.

Likes Least

Support. There is none. Sure they have live chat, a call system that will call you back so you don't have to wait on hold, and email help. But the majority of the time no one can actually help you solve your issue. A lot of "we're looking into that" and "I'll let our tech team know" or "browser was your customer using when they were unable to checkout?". Support is terrible.

Cart overselling. Not one, not twice, but 3x cart oversold in the first 7 months of using this POS with web store. They can't tell you why, or fix it, or offer any help. They will ask you what browser your customers were using though.

Orders not downloading from web store so you are actually aware that there is an order waiting to be shipped, as well as the inventory not updating.

Very small maximum # of characters in product descriptions that can display on web store. Hopefully your product photos speak for themselves because no room for in depth explanations, videos, etc.

Email response time. Generally about 3 days. Seriously.

The ridiculous amount of time it took to get the web store to go live and then the week I spent on the phone/live chat/email with support to try and correct issues to that people could actually check out.

The fact that you can't do the same things on the iPad app POS that you can if you're running the POS through your laptop. I can't discount a single product in the app, and discount applies to every product in the sale. Not annoying at all.

Limited customization of web store.

Recommendations

If you are looking for an all-inclusive solution to your brick and mortar POS and online store needs, please look elsewhere. I was enticed by the great looking front end, the dream of all of my inventory syncing between B&M and online orders, and the flashy website and sales staff. I came from Square which is much simpler to navigate, more appealing on the backend, and does not even charge a monthly fee. There are tons of options out there for POS solutions, standalone or including online, I suggest you find a better one.

 

from Crown City Computer
Specialty: Sporting goods
Size of portfolio: Single user Portfolio size: Single user

Atrocious, Inexperienced Customer Support

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Likes Best

This vendor was good for about a year. When you really get into the software and need support, it doesn't exist or the reps do not know what they are talking about.

Likes Least

There's a lack of real world sales knowledge to be able to support the product.

Recommendations

Move on and pick a solution that costs more but has a knowledgeable support team.

 

from The Dance Shoppe
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

LightSpeed POS System

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Likes Best

Much easier system to use than Intuit. The customer service is very helpful, and it is very easy to get answers to questions as they arise. The system is very user-friendly, and even people with little computer experience can use the system.

Likes Least

The only drawback that I see so far is that when you count in the drawer, it doesn't keep count anywhere of the count in, only the total, not a breakdown.

Recommendations

Definitely do the free trial, which is really helpful to see how it all works without investing time or money.

 

from Tread
Specialty: Sporting goods
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

If you want to keep track of your inventory, do not get LS Cloud!

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Likes Best

It's cloud-based, so I can access it anywhere.

Likes Least

It does not appear that the designers have ever actually worked in the retail business. My biggest complaint is the lack of control in tracking inventory and the two biggest problems are:

1) It has no mechanism to either remove an item out of stock for internal use or for return to a vendor. The options to do so are either to manually adjust the quantity on hand, which means you have no visibility as to why stock has disappeared, or to can "sell" it to yourself, which gives you visibility as to movement, but now you have to adjust your sales reports to remove the fake sales.

2) If you have zero items on hand but attach that item to a sale, it will automatically add the item to inventory rather than recording a negative quantity. This is a problem for two reasons: the first is if an item was sold under the wrong SKU. The wrong SKU stills says zero on hand, but the correct one says you still have it in stock when it isn't. The second problem occurs if an item gets sold before it was received. LS automatically adds an item to complete the sale bringing the quantity on hand to zero, but then, when it gets received, the quantity on hand shows one. The correct solution is for the quantity to go negative, then when the item is received, it zeros out, or you can run a report of negative items so you find the ones that have been sold incorrectly.

Other issues I have is the lack of customizing for reports, they are all canned so I end up running multiple different reports to get the same information I used to get with one report in my old system. The system does not allow for part numbers instead using the product description to identify items. This makes searching for items more tedious, LS's presumption is that you will always have a scanner and a scannable tag on the item but just isn't the case in real life.

Recommendations

Really take the time to do a thorough demo of any product you are looking at. Take the time to think of all the usual and unusual transactions you do on a daily, monthly, and annual basis, and require the vendor to show you how their system supports that.

 

from Capital Beer & Wine
Specialty: Liquor store
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Might be the best cloud-based POS system

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Likes Best

This is a comprehensive POS, inventory control, and CRM solution for my brick and mortar specialty beer and wine retail shop. Its online component (underutilized by me as most customers just come to the store) is seamless and excellent. Unlike my previous cloud based system, Lightspeed has a no hassle, no cost gift card program, multiple tax rates, multiple discount rates, FIFO inventory, and seamless integration with Mailchimp and other third parties. This is an incredible value. Tech support has been free and usually on top of things. I could go on and on.

Likes Least

The app for older iPads is buggy, so I use the online version for my old iPad. It hasn't been a problem, but the online UI is not as pretty as the app. I would like an Android version of the app as I am not an Apple guy. The webpage templates are not that versatile but that's really a function of cost. I am only going to get so much customization for the price though.

Recommendations

Research POS systems thoroughly before you decide on one. Use free trials, look at other stores which use the same system, call other retailers and see if it's right for your industry and so on. I know that Lightspeed cloud is great for my beer and wine store. I do not know how it would be for a restaurant, quick serve etc. When you have finished researching, do some more research. Once you are wedded to a POS system it is incredibly difficult, time consuming and expensive to change systems. My store is small with only about 700 active SKU's at a time. If you have a bigger store, do a lot of online selling or multiple locations, you need to be very comfortable with your POS system.

 

from KU Med
Specialty: Health & personal care
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

It is an organization which provides a great service.

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Likes Best

I like the efficiency of user interface, along with productivity benefits.

Likes Least

Sometimes it can be difficult to use, however, this is rare.

Recommendations

I would just recommend to be aware of the pros and cons of each software system.

 

from MiY Home
Specialty: Furniture & home decor
Size of portfolio: Single user Portfolio size: Single user

Great Experience with Lightspeed!

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Likes Best

I found Lightspeed's system to be way more intuitive than other POS systems I have used in the past. This was really important to me as a business owner, because we are going to have to train employees as well. The hours saved with Lightspeed's interface will help pay for itself. Because it is cloud-based, I can easily log in from home or while away when important things come up.

Likes Least

I can't attach a picture to a customer record. I would also like the ability to include a special order information on a purchase order so I can send this directly to a vendor. Also, better reporting for special orders as we do lots of them. I want to see the money I have coming in in the future, not just closed orders.

Recommendations

Avoid anything that isn't cloud-based. There are a lot of robust systems out there, but many of them require you to download their software and are very clunky and less intuitive to operate. Lightspeed also allows for a monthly subscription, which showed me that they expected you to enjoy using it and that they truly believe in their product.

 

from Imperial Bait & Tackle
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

Excellent idea, needs a little tweaking.

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Likes Best

It's easy to use and install. It has all the necessary features to handle a large inventory with ease.

Likes Least

I am quite disappointed in the downtime the software glitches are causing. Even though support base been great, the same problem continues to plague us. This is the only reason I am considering returning the system.

Recommendations

Be prepared for and allow adequate time for installation of data (i.e. inventory).

 

from Smith, Inc.
Specialty: Auto & parts dealer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Lightspeed Retail

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Likes Best

Ease of operation, and it was quick to learn the system requirements.

Likes Least

Setup takes a long time and you have to bring in It professionals.

Recommendations

Set aside some time and try to install on off hours.

 

from Great Lakes Harley Davidson
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Lightspeed Review

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Likes Best

Reliable, responsive and easy to use.

Likes Least

In our business it is not a widely used product. It can be slow at times.

Recommendations

Be sure to understand all the features of the product and use them to the fullest extent.

 

from Hudson & Crane
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Lifesaver Tool for our Retail Store!

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Likes Best

Lightspeed is created for the modern user, a user used to smartphones, the cloud, and speed. There is nothing old school about this produc. It is entirely "new school" and has all bases covered when it comes to what any modern retailer needs for a POS and Inventory Management system. We find it so intuitive to use and the interface is easy on the eyes and easy on the mind. We got up and running on it with almost zero training, because it was that easy to figure out.

Likes Least

There still seem to be a few kinks in the system that are being worked out. Every once in a while we catch a glitch, but it is nothing major.

Recommendations

Sign up for a free trial and actually use it! Play with the system and understand how it will work for you. The free trial is a great way to see if it is the right match!

 

from Outré Gallery
Specialty: Antiques / art
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Used to be a great, no longer the case. it's now badly flawed!

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Likes Best

It used to work wonderfully well until an upgrade about six months ago.

Likes Least

There are a number of major bugs with the system when creating a customer order. Essentially, there is a flaw that will not allow certain steps to be taken. One must log out of Lightspeed and then log back in. This can take minutes and something other POS users on other terminals will need to log out to get this to work. Try telling a retail customer who you are trying to serve that you have to restart your system and do this continuously through the day. Sounds like fun? No it isn't. Lightspeed have just now launched a new update - 2015.1.2.0 (r93) and they've even redesigned their logo. Do you think they've fixed this glaring bug? Nope they haven't. It's been 6 months guys.

Recommendations

Try it for yourself. It would be great if you don't need to create a customer order and your customers are just paying and going.

 

from Nelson Sanders Portraits & Advertising
Specialty: Photography studio
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Lightspeed is a Terrific Product!

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Likes Best

I like the trainability and ease of use! We can have a new employee trained very quickly.

Likes Least

We have yet to find a weakness. The vendor is awesome! Phone calls are returned and questions are answered.

Recommendations

Look no further. I studied different products for approximately 6 weeks. Lightspeed has proven itself time and again. I made the right decision!

 
 
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