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LightSpeed Software
 | 5 Reviews (3.6/5) |
Using the cutting edge Mac platform, LightSpeed offers a distinctive, powerful retail management solution for retailers looking to improve front-counter and back office operations. With its unique, intuitive design, retailers have an elegant and scalable solution to handle point of sale, inventory management, customer management and their online retail presence.
LightSpeed's visually dynamic suite of tools make it easy to click, drag, and drop to operate and track all aspects of a retail business. It can be tailored to suit a number of retail industries, including apparel, electronics, jewelry, sporting goods and more.
The Point of Sale and back-end browser utilize Cover Flow technology, offering clients a fluid interface for high-speed retail operations. Users browse customers and products graphically, reducing sales errors. Retailers can create a strong online retail presence with LightSpeed eCommerce, deployed as LightSpeed's homegrown online shopping cart or a connector to Magento, a widely used, highly customizable eCommerce solution.
LightSpeed Mobile extends to the sales floor, freeing salespeople from the front register. Using Apple mobile devices, retailers can access inventory and process sales from anywhere in the store.
With a look inspired by iTunes, the back office functionality is built on the powerful SQL database and has hardware support via USB for cash drawers and both card and barcode readers. LightSpeed also encourages growth and enhancements to the software with LightSpeed API, which opens the platform to developers.
For a complete retail management system that is both visually stunning and fully functional, retailers should look to LightSpeed.
5 Reviews of LightSpeed
2 - I can't get into the light speed browser or what I would call back office to tweak items during sale on POS. Also, it does not save held transactions when you have to go to browser.
3 - I can not delete items you put in ever.
4 - The support is very slow and not open 24/7 so if your system is down, its down.
5 - The system seems to close down when we have a sale on hold for long periods which is needed.
6 - Be careful when putting in inventory; use all caps or all lower case because of the way stuff pops up.
We would really like to be able to go back and forth freely between the Lightspeed browser and POS without shutting one or the other off. We would like held transactions to stay until deleted on the POS or lets say if i have to shut down my POS to go to light speed browser to fix something we need, it should save held transactions so I can go straight back to my sale and not have to redo it all again.
We came from POS-IM, another Mac-based POS software. We've evaluated them a few times over the years (most recently about six months ago) and they can't hold a flame to LightSpeed.
LightSpeed is far from perfect, but there's nothing better on a Mac and nothing can touch its features for the price on the PC side. LightSpeed Mobile is a real added bonus that we use daily for inventory lookups and sales creation. We can either complete the sale right on the device, a sled and iPod -- same that Apple uses in their stores, or pass it off to a POS station.
The POS screen is quick and easy to use. The back-end browser is more functional, but can have a bit of lag doing certain tasks (POs with a hundred items, for instance). It was lightning fast in version 2.x, but the database in 3.x has slowed it down. It gets better in every build and hopefully we'll see it return to the 2.x PO speed soon.
LightSpeed's support was incredible a couple years ago, but it certainly took a blow when they started experiencing so much growth. I'm happy to say that support is back to an acceptable manner. When I call, I'll get a CSR who can point me where I need to be. This was a much-needed improvement.
Bottom line is that we can't imagine using another piece of software to run our business. It's powerful, sleek, functional, and certainly packs a wow factor for our customers.
We are knitters who opened a yarn store February 1st of this year. No one would call us computer savvy but LightSpeed 3.4.5 has made us look very professional and current with the technology of the non-knitting world.
This system is the heart of our business. We use it to track all of our pending orders from vendors, control and evaluate our inventory, track customer spending, adjust pricing with just a few clicks of our mouse, monitor our taxes and so much more!
I am learning more and more all the time about what this software is capable of doing for our company. Our local reseller GoodWorks has been great for training and support.
Layaways can no longer be done, it now takes my staff double the time to close at night, and I wasn't able to export my client information from my old system to Light Speed. After spending $20k on software and new computers, I find I have a nice looking POS system that is nonfunctional. The customer support agrees that Light Speed is lacking proper reporting and that they are working on it.
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