Lightspeed Retail Software


 

Lightspeed Retail is platform-agnostic, point of sale solution that can be accessed anywhere, at anytime. Lightspeed OnSite is a server-based, retail management solution exclusively for Mac and iOS. Both allow retailers to unify inventory, manage customers, process transactions and dig deep into their store’s analytics.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Retailers looking to expand into e-commerce can also take advantage of Lightspeed’s fully integrated Web store, which handles inventory across in-store and online. 

The design-centric software offers large photos to help retailers visually get a handle on their inventory. 

With more than 18,000 stores in over 30 countries, Lightspeed’s clients processed over $6 billion in transactions in 2013 alone. The company also has a strong global network of certified resellers, who can meet with retailers one-on-one where they live.

 

Lightspeed Retail - Lightspeed cloud
 
  • Lightspeed Retail - Lightspeed cloud
    Lightspeed cloud
  • Lightspeed Retail - User interface
    User interface
  • Lightspeed Retail - Product grid
    Product grid
  • Lightspeed Retail - Lightspeed pro
    Lightspeed pro
  • Lightspeed Retail - Lightspeed Web store
    Lightspeed Web store
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Windows 8

92 Reviews of Lightspeed Retail

Showing 1-20 of 92

 

from Hipster Vibes
Specialty: Tobacco
Size of portfolio: Single user Portfolio size: Single user

Simple and easy

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N/A

Likes Best

I like that I can look up items that may not have a tag on them. The system is step by step.

Likes Least

When the internet goes down, the program can't come up. It can also run slow sometimes.

Recommendations

Just make sure u do demos and find what is right for you. Fast and easy.

 

from Hipster Vibes
Specialty: Tobacco
Size of portfolio: Single user Portfolio size: Single user

Easy as 1-2-3

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Likes Best

Easy to use, good customer service, good cash register set up

Likes Least

It can be slow sometimes, catalog doesn't really have many things for our line of business

Recommendations

It's simple-stick with fast and easy so that you can keep customers happy

 

from Florida Keys Outfitteers
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

LightSpeed great idea. Dysfunctionall performance!

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Likes Best

It's a great idea, but doesn't work 20% of the time.

Likes Least

It was not ready to go to market. At peak times the payment system shuts down. The promised reports are not functional. I believe their infrastructure is insufficient, but their sales department is great!

Recommendations

Look elsewhere. The product is unreliable and we lose sales at the register from overload.

 

from Saint Lucias
Specialty: Tobacco
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Down as much as its up

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Likes Best

Cloud based, OS agnostic, decent price point. Nice checkout orocess, very easy to use. Seems feature rich at a glance.

Likes Least

Atrocious downtime. Multiple-hour outages multiple times a month. Lots of lip-service from Lightspeed about how it's fixed or they will fix it, but continues to happen.

No customer loyalty. No auto-matching customers based on name on CC. Bad inventory and ordering handling. No quantity based or margin-based or per-item discounting.

Recommendations

Just don't. Nothing is more frustrating than not being able to help your customers because of a vendor's incompetence. Read their uptime history at http://status.lightspeedretail.com so you know what you're getting yourself into!

 

from Gateway Church
Specialty: Books & music
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Better than most, but still has room to grow.

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Likes Best

The best thing Lightspeed has going is their service. If we have a question or issue, we can call or chat with someone almost 24 hours a day. They are constantly updating and improving the system. Bugs are fixed regularly, and features are often added monthly. They listen to suggestions about product features, and the ability to work from anywhere is incredible. The system is simple to learn, and there are video trainings for almost everything. The system is cross-platform. Importing products from their catalog system makes ordering special items much easier. We use a central warehouse for receiving all of our product, and then distribute to our stores from there. This system is best in class for that. A good web developer can integrate Lightspeed with many other sites and software.

Likes Least

They seem to have grown a little faster than they were prepared for and it has resulted in several outages. There are several tweaks here and there that would greatly enhance usability that simply need to be made. If you lose internet connection, you lose your POS until the connection is restored.

Recommendations

We spent a year researching software. We looked at over 50 different options, and in the end, liked 2 and chose Lightspeed. There is no single best software for everyone. Every case is unique. Ask questions that matter to you. Know which features are most important to you. Find the one that fits you. What works for me may not work for you, and that's okay. Spend time on this. POS systems are not cheap, and changing systems is not fun, especially if you have more than one store.

 

from NanaMacs Boutique
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Packed with features, with room to grow

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Likes Best

Great reporting, easy to use simplicity. Constantly improving the software, interface, features, etc. It is superb for inventory management. Gift Cards are easy to use, re-use, re-charge, etc. Customer loyalty programs are being integrated, once more are integrated, this platform will be far above the competition.
This platform is great for starting small, or large. It has all the features you didn't know you would need. With constant feedback from customers like myself, they are constantly listening and improving the retail POS systems.
I know I list quite a few things I don't like, but the software's great qualities far exceed the negatives, which may be phased out sooner or later with updates.

Likes Least

Cloud based, when it has issues, you are stuck with just an iPad or Computer. Nothing can be done with the systems. No sales, no reports, nothing. The Technology division reports that they are working to improve infrastructure, so I hope that happens before the 2015 holiday season. They are a very popular POS system and are growing very fast.

Credit Card readers are subpar with Element Payments, but improving. Plus the EMV card readers are due in a couple of months. I've used both the headphone & lightning connector styles for the iPad. Each have positives and negatives. The headphone card reader wears out if you swipe alot, I swipe approx 25-50/day and its lasted about 8 months and is constant on reading cards. Lightning connector card reader isn't designed to be used while charging your iPad. So if you run 50+ transactions in a day on the iPad, you will need to remove the card reader to charge the iPad mid day, because charging the iPad through the card reader takes so long that the iPad uses power faster than its recharged, so removing the card reader to keep the iPad charged is a nuisance. Also the micro usb charging port on the Lightning Card reader looses its connection like all micro USB connectors typically do with wear. The iPad uses Wifi & Bluetooth all day for the internet and barcode reader, so it drains the power quickly. I may switch to the computer versions for holidays when we are busy and cant be recharging the iPad all the time.

When you create your account, be ready to be charged for each employee after you have more than 7 in the system. If you don't keep track of employee sales, times, etc using the system, then a single pin for each sale will work, but if you want to use all the employee tracking features for sales, time, you have to pay for each employee you add to the system after 7 I believe. I use 9-12 employees off and on, so I have to pay for each one for the full year after #7. The employee's should be included in the package price, up to 15, then have a price structure for the next 5, not each one. It becomes more expensive as you grow as a business and want to keep track of employee data.

It has no commissions structure. So if you want to give commissions, you have to do that manually with your reporting data.

Recommendations

Compare not just the systems hardware, but it features. For the price, its cheaper than REVEL, its far better than ShopKeep. You get all the features included when you use the merchant processor, competitors only allow all features to be used if you use their selected merchant processor, so even though they integrate with say, your existing merchant account, you may not get all the features of the POS system. LightSpeed only offers two merchant processors, Element Payments is the best, and I get to use all the features of the system. Most other POS systems will just try to sell you into an agreement regardless of thought to your business, so ask for a referral. I've given many referrals, and the questions I ask prospective Lightspeed customers shocks them into realizing how great this system can be compared to what they are doing now. Get Referrals, call them and have a list of questions ready for them to answer. Ask them, what was the last problem you had? Will this system grow with your during the busy holiday seasons?
How long does it take to learn the system.

 

from Oak and Barrel
Specialty: Liquor store
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

UNRELIABLE Riddled with service outages

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Likes Best

Offers a lot of different features such as lay away and customer credits

Likes Least

I've been using lightspeed for almost a year now and they literally have a service outage that lasts several hours every week. That means you can't ring up customers and check your inventory when they have an outage since their software is cloud based. This has led to THOUSANDS of dollars in lost sales. I've tried to reach out to my account manager and he does not return my phone calls or emails. I've probably left 3 voicemails and sent 5 emails over the course of 3 weeks and he has not responded to any of them. They told me that they are experiencing these outages due to too many users overloading their system. This has been going on for months and they keep telling me that they are working on a solution but nothing as happened and we continue to lose customers and sales due to their outages. I do NOT recommend using Lightspeed retail under any circumstances. Had I not signed up for a year long contract that I cannot get out of and built a website around their POS, I would have left lightspeed months ago but at this point I'm stuck until they fix their system.

Recommendations

Stay away from lightspeed retail. They are signing up customers and overloading their servers at the expense of being reliable. You can't run a business on a piece of software that has an outage for several hours on a weekly basis.

 

from Hipster Vibes
Specialty: Tobacco
Size of portfolio: Single user Portfolio size: Single user

Great for someone who needs simplicity

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Likes Best

They have been there to help and it is super easy to navigate and learn

Likes Least

There's a lot of complex features that were not explained in training

Recommendations

Look at reviews and do our research to find what's best for your business

 

from Ann-imals Pet Supply Store
Specialty: Pets & supplies
Size of portfolio: Single user Portfolio size: Single user

The Honest Truth about Lightspeed

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Likes Best

In my application the thing I like best is the ability to import new items into my system directly from the distributor's catalog, as long as the catalogs are up to date. The master order is good for basic inventory items once you have reorder point set up. I need a web based system and this one is.

Likes Least

Sorry to say my list is very long for this one.
1. You can not return anything to a vendor....they say they are working on an update so this won't be an issue anymore, however this change has been recommended by users for a very long time and they are just now working on it.
2. If you go to sell something and the system does not see enough in stock, it will magically add enough to your inventory to complete the sale. This does wonders for the accounting side! I don't understand why they will not let you go into negative inventory, but it doesn't.
3. If you sell an item as an each, but buy it as a case, the reorder/master order will not work correctly. For example I buy a case of 200 treats and sell them as an each. If I set my reorder for 1 case when I have 0 cases, I will end up with 200 new in stock and up to 199 from the last case. If I set my reorder point to be 50 (each), and my stock falls to 45 I will now get 5 cases, instead of just 1. This is for anything you buy as a case and sell as an each.
4. Reports...There are a few reports that I need my employees to have access to, but there are many reports I do not want them to have access to. The problem with the software is, it is all or nothing for reports. I can not set it up so they can see the ones that need, without giving them access to ones they should not be seeing.
5. Printing price tags is the biggest headache for me. It is way too long to try to explain, just know if you want to print price tags before you finalize an order this is not the program for you!
6. If there system is down, you are dead in the water. Since April 17th till today July 17th I have experienced 6 outages that ranged from 5 minutes to an hour. Yes that is when customers walk out the door. I am paying for this service and they are costing me money.
7. Random dislikes... No spot for check numbers. Anytime the cash drawer is opened a receipt is printed, and every time a receipt is printed the cash drawer open...even for debit transactions, it will also print 2 copies of every credit card receipt, I have numerous customers that do not want the receipt, so I am just wasting paper. There is no auto fill for customer names or items. There is no warning of duplicate UPC's or Customer names. There is no customer loyalty program or rewards program in the system, I have to pay an outside company in order to give my customers a rewards program.

Recommendations

I used quickbooks point of sale before, and I changed because I needed a web based program. If you were to do this do not go with a long term contract. I don't think you can really use the trial period effectively, to see all the ins and outs of the system. I will be switching to a new POS system as soon as my contract is up. I tried unsuccessfully to terminate the contract early.

 

from XL Print & Design
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

THIS IS A POORLY DESIGNED PRODUCT IF YOU HAVE A DYNAMIC BUSINESS

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Likes Best

If you have a touch screen option, I found setting up the touch screen to be easy. With the current updates, you are allowed to use more colours to identify buttons. Unlike previous POS system I have used it is easy to change the order of the buttons.

Once you have entered your inventory and identified it, it is fairly easy to modify the price of a single item.

Likes Least

Probably the worst pos system I have ever dealt with in my 20 years of customer service. It is nothing but fancy glam over garbage. If you are looking for a POS system that has easy to use pricing matrices, can handle an inventory of 1000 or more items. This is not a pos system for you. If you have a booming etsy store and want to organize your sales. This is the product for you.
Lightspeed is designed for one time clients/customers, it is not designed for repeat customers. It is not designed for to handle work orders, dockets, or to help in the organization of incoming orders. This is purely designed for if the customer orders a sandwich, they receive a sandwich. I would not suggest this for any shop that has any complexities to there business(multiple billing options) or inventory (over 1000 item inventory) or pricing (quantitative pricing).

Recommendations

When evaluating a POS system, always do research, do not listen to sales associates of this program. Listen to users, as this product is great at some things, but is horrible for other things. I would not expect this product to handle any large business or commercial retailer, as this company does not have the support staff or team who can help or aid you in setting this system up.

Resellers often know less of this product, and will be less supportive of any issue.

Most solutions for this program is done through video, you will submit a complaint or a request and a they will email you a video link to fix your own problem.

 

from Snuggle Hugs
Specialty: Other specialty retailer
Size of portfolio: Single user Portfolio size: Single user

Gift registrys

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Likes Best

The vendor is simi easy to work with. You have to know your terminology and ask lots of questions about what you actually get vs what you think your getting.

Likes Least

They are not up front with what is lacking in their service and that they do not blend well with many major providers of the services you need to add on. GoDaddy being the biggest issue.

Recommendations

Make sure you don't need what they do not offer, or that you can afford to add on those services above the cost of this POS & Webstore.

 

from Centennial Vapor
Specialty: Electronics & appliances
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

The simplest and most versatile POS we could have ever asked for

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Likes Best

Very easy and intuitive software. It just makes sense! Besides that, customer service has been delightful to work with. This is really everything we could possibly ask for in a POS company.

Likes Least

Very hard to think of a con for this product and vendor. If I HAD to pick something I would say that due to the product being internet based, at times we will have very brief outages, but this is obviously not the fault of the vendor whatsoever, just the nature of the design.

Recommendations

I was very skeptical and hesitant to switch to another platform at first. But it was music to my ears as we rolled it out and one employee after another started telling me what a wonderful improvement it was over the previous software. At least take a trial run of this software, I would be very surprised if you didn't end up loving the perfect balance of simplicity and versatility just like we did.

 

from J.Walker Golf
Specialty: Sporting goods
Size of portfolio: Single user Portfolio size: Single user

Lightspeed has Changed the way we do Business

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Likes Best

Lightspeed has been a fantastic addition to our business. We have a small golf retail shop that specializes in Special Orders & Repairs. Since switching to Lightspeed we have increased our efficiency & quality of service. This is due to Purchase Ordering & Work Order system. It is easy to use and we love how it tracks the order from inception to pick-up. We are connected to a local golf course & the work order system lets me assign employees to certain tasks that I am unable to do in store. When we switched to Lightspeed we had no idea how much easier it was going to make our lives in store.

I also can't say enough about the service that I've received from the Initial Orientations to any questions/issues I've had along the way. The Lightspeed support staff is fantastic and I take advantage of the service they offer regularly. We have just added Lightspeed Webstore and we can't wait to see what that brings to our business.

Likes Least

I have very few complaints with this product & vendor. If I had to pick one, it would be lack of customization options for Lightspeed Webstore. I am fairly illiterate when it comes to coding so I would love to see an easier way to customize colors, fonts, etc.

Recommendations

When evaluating this software sign up for the free trial and watch the videos on Lightspeedpos.com. Also setup sessions with the support team, they are fantastic and will get you up and running in no time.

 

from Robusto & Briar
Specialty: Tobacco
Size of portfolio: Single user Portfolio size: Single user

Good software

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Likes Best

I really like the software it does everything I want and more. The checkout process is simple the inventory system is easy to understand and the reporting is very robust.
Most of all the people at lightspeed are very patient with teaching you to use their product.

Likes Least

The learning curve can be a little steep. And the system craves a lot of information if you don't give it all of it it gets angry.

Recommendations

Have everything ready in a csv file for the import

 

from Marilyn's Style
Specialty: Apparel & fashion
Size of portfolio: Single user Portfolio size: Single user

Bought a business with absolutely no POS or inventory control system

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Likes Best

They have the best customer service people I have ever had to work with and the ability to contact them whenever I need it and using multiple formats!

Likes Least

Absolutely no training! They will take very good care of you when you have a question/problem, but you have to ask first. The online Help support information is Ok, but scattered around and mostly geared to the very basics.

Recommendations

If you have an existing database, you will have no problem regarding the import of products. However, if you have existing Policies & Procedures, make sure that you go over everything you need when comparing. They cannot adapt to your process, you have to adapt to theirs, or try to figure out 'work-arounds' to get you by.

 

from Crown City Computer
Specialty: Electronics & appliances
Size of portfolio: Single user Portfolio size: Single user

You will lose sales with Lightspeed.

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Likes Best

Not much anymore. You can easily create service orders, estimates, and invoices. The interface is pretty. Receipts look professional and contain bar codes for scanning.

Likes Least

The system "kick you out" for some unknown reasons and you are unable to log back in. This has happened while customers were in the shop resulting in loss of sales.

Recommendations

Just use Quickbooks and be done with it. These small companies seem to always have some loose ends or fragmented software that results in an unprofessional experience.

 

from ST. THOMAS MORE GIFT SHOP
Specialty: Gifts
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great experience with the new Lightspeed system

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Likes Best

Service was fabulous and very quick. Great price and easy to use.

Likes Least

I really don't have anything negative since this was a great experience.

Recommendations

Review the videos so you have an understanding of what is available and how can you use it.

 

from Baby Sweet Pea’s Boutique
Specialty: Apparel & fashion
Size of portfolio: Single user Portfolio size: Single user

Do not waste your time and money.

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Likes Best

Front end looks pretty. Sales team is helpful in getting you signed up. Lots of deals to entice you to sign up for that year long package. It does actually link your inventory when everything is working properly.

Likes Least

Support. There is none. Sure they have live chat, a call system that will call you back so you don't have to wait on hold, and email help. But the majority of the time no one can actually help you solve your issue. A lot of "we're looking into that" and "I'll let our tech team know" or "browser was your customer using when they were unable to checkout?". Support is terrible.

Cart overselling. Not one, not twice, but 3x cart oversold in the first 7 months of using this POS with web store. They can't tell you why, or fix it, or offer any help. They will ask you what browser your customers were using though.

Orders not downloading from web store so you are actually aware that there is an order waiting to be shipped, as well as the inventory not updating.

Very small maximum # of characters in product descriptions that can display on web store. Hopefully your product photos speak for themselves because no room for in depth explanations, videos, etc.

Email response time. Generally about 3 days. Seriously.

The ridiculous amount of time it took to get the web store to go live and then the week I spent on the phone/live chat/email with support to try and correct issues to that people could actually check out.

The fact that you can't do the same things on the iPad app POS that you can if you're running the POS through your laptop. I can't discount a single product in the app, and discount applies to every product in the sale. Not annoying at all.

Limited customization of web store.

Recommendations

If you are looking for an all-inclusive solution to your brick and mortar POS and online store needs, please look elsewhere. I was enticed by the great looking front end, the dream of all of my inventory syncing between B&M and online orders, and the flashy website and sales staff. I came from Square which is much simpler to navigate, more appealing on the backend, and does not even charge a monthly fee. There are tons of options out there for POS solutions, standalone or including online, I suggest you find a better one.

 

from Crown City Computer
Specialty: Sporting goods
Size of portfolio: Single user Portfolio size: Single user

Atrocious, Inexperienced Customer Support

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Likes Best

This vendor was good for about a year. When you really get into the software and need support, it doesn't exist or the reps do not know what they are talking about.

Likes Least

There's a lack of real world sales knowledge to be able to support the product.

Recommendations

Move on and pick a solution that costs more but has a knowledgeable support team.

 

from The Dance Shoppe
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

LightSpeed POS System

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Likes Best

Much easier system to use than Intuit. The customer service is very helpful, and it is very easy to get answers to questions as they arise. The system is very user-friendly, and even people with little computer experience can use the system.

Likes Least

The only drawback that I see so far is that when you count in the drawer, it doesn't keep count anywhere of the count in, only the total, not a breakdown.

Recommendations

Definitely do the free trial, which is really helpful to see how it all works without investing time or money.

 
 
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