Lightspeed Retail Software


 

Lightspeed Retail is platform-agnostic, point of sale solution that can be accessed anywhere, at anytime. Lightspeed OnSite is a server-based, retail management solution exclusively for Mac and iOS. Both allow retailers to unify inventory, manage customers, process transactions and dig deep into their store’s analytics.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Retailers looking to expand into e-commerce can also take advantage of Lightspeed’s fully integrated Web store, which handles inventory across in-store and online. 

The design-centric software offers large photos to help retailers visually get a handle on their inventory. 

With more than 18,000 stores in over 30 countries, Lightspeed’s clients processed over $6 billion in transactions in 2013 alone. The company also has a strong global network of certified resellers, who can meet with retailers one-on-one where they live.

 

Lightspeed Retail - Lightspeed cloud
 
  • Lightspeed Retail - Lightspeed cloud
    Lightspeed cloud
  • Lightspeed Retail - User interface
    User interface
  • Lightspeed Retail - Product grid
    Product grid
  • Lightspeed Retail - Lightspeed pro
    Lightspeed pro
  • Lightspeed Retail - Lightspeed Web store
    Lightspeed Web store
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

217 Reviews of Lightspeed Retail

 

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Software Advice Reviews (202)
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Showing 1-20 of 202

ERIN from COWBOY TOWN OUTFITTERS
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Love this program, so glad I switched

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I own a small retail shop and utilize LightSpeed Retail and LightSpeed eCom. I moved from Checkout for Mac to LightSpeed when my needs required more accurate reporting and a more thorough online presence. While I felt a little pushed during initial email/phone contact, the information was complete and to the point. I had absolutely no problems with the transfer of data over and the ease in setting up new products is seamless, once the concept is explained. Their technical support team is wonderful and has always resolved any of my issues right away. I love the ease in use of the checkout. I have several seasonal employees and assuming they remember their passwords, can jump right back in where they left off, no retraining needed. My husband loves the incredible detail of the reports and the import into Quickbooks works just fine. eCom is a huge improvement over the old 'webstore' product. I set this up on my own also...just spending time in the product will take you far, then schedule your onboard training. That way you already have questions in mind and they can review what you have established. We have over 8000 sku's, LightSpeed handles it seamlessly. In the event of an minor outage, the IT team jumps to fix the issue promptly. I also added Cayan payment processing and their Genius terminal. No more double entry and payments are accurately reported. I love that this terminal communicates with the program without the use and expense of a payment bridge. They also reduce my monthly processing charges. I haven't once regretted coming onboard. LOVE IT!!!

Pros

Accurate reporting and a more thorough online presence.
Ease of transfer of data over and in setting up new products
Quick to respond technical support team
ADDED - Cayan integrated payment processing and their Genius terminal.

Cons

No offline availability. If internet is down, you can't do anything.
No automatic notice of duplicate customer names.
No automatic account creation of customer names with credit card payments.
Unable to add single item on multiple item sale to special order.

 
 

Amanda from Homespun: Modern Handmade
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Excellent Customer Service, Reporting Options Useful for Large Consignment Model Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I own Homespun, a boutique in Indianapolis that primarily sells the handmade goods of artists and makers from across the U.S. We largely work on consignment with our artists and have struggled to find a POS system that provides the right combination of reporting functions and inventory options to ease the cumbersome nature of the consignment model, particularly the month-to-month payouts after product sales have been made. We have been in business for almost seven years now and have been using another Mac desktop-based software that entire time. The former system served its purpose for the duration well enough, but we've expanded the shop square footage, increased inventory significantly, added more employees and are planning to add a web store very soon. It was time to upgrade. So, we switched to the Lightspeed online POS for retail and it has been AMAZING. The customer service alone is worth the change. We've had a few small hitches here and there in getting the inventory migrated to the new system and some of the hardware components set up, but the customer service is available 24/7 and is so friendly, patient, thorough, and knowledgeable. The customer service with our last system was more or less nonexistent, so this is a very welcome change. In addition to the great customer service, all of the reporting features I need are there, which is making running a large consignment business much easier. We are very happy with Lightspeed.

Pros

- Excellent customer service, available 24/7 via telephone or online chat
- Excellent variety of reporting options
- Fairly user friendly and intuitive to use

Cons

- A few small hitches in getting our inventory migrated
- A few small hitches in getting our hardware components set up
BUT, the customer service team was responsive and patient and helped us resolve both of those issues quickly.

 
 

geoffrey from North Valley Bicycles
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Excellent phone support

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Opened a bicycle shop in March of 2015. No prior retail experience, avid cyclist. A venture with my son. For 2015 we did not have a POS system. Signed up with Lightspeed in Nov/Dec 2015 and had the system up and running by January 2016. The phone support has been outstanding … sometimes long wait times for the next available agent (solution, get up early and call at 5:00am or call late at night—they are truly 24/7) BUT the agent’s are knowledgeable and helpful, have found that they will take the time to work through whatever questions we have — they are not on some turn around clock where they have to get you off the phone. This is a Canadian company based out of Montreal … I have never experienced any English language issues and that is a major plus.
I am unable to say that Lightspeed has a better program than other POS providers–in the retail bicycle world Trek offers a system that is very, very expensive by comparison. The benefits of a POS system make the day to day operation of our shop go much more smoothly. I sometimes wonder how retailers managed prior to when the wizards of smart created the bar code scanner and the computer software to run these systems.

Pros

It makes the day to day operation of a retail bicycle shop manageable. Did not have prior retail experience, did not have a POS system for 1st year of operation and Lightspeed reduced the headaches.

Cons

Really have nothing negative to say. Do not have hands on experience with other POS providers. There was a brief time when the system was not able retrieve some historical data. I talked to Lightspeed and the issue got resolved and has not resurfaced

 
 

Brenda from Bottega 25 Home and Gift Shop
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Help! I wish i knew a better system, I have lost Thousand with Lightspeed and they do not care.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

System goes down, they do not answer the phone. We are in California, beautiful weather and they blame it on the weather back east. I purchased lightspeed for the mainly because of inventory, customer and accounting and it does not give or keep accurate information. I call lightspeed and they have no idea.

Pros

I like the fact lightspeed has a Gift card System, but it is not that good.

Cons

Long Hold times when you need them.
Customer Service has to always ask the supervisor, or put in a request.
Customer data base just disappears.

 
 

Jacques from Old Port Wine and Old Port Spirits
Specialty: Liquor store
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

The People at Lightspeed do not understand business!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

When the system is down they turn off their customer service. It is not a system a business can depend on and I am hoping there is a class action lawsuit to recoup the thousands of dollars in losses we've incurred. Maybe there isn't anything better on the market but this isn't a system you can rely on and as long as we keep paying them they don't seem to care. They've even gone so far as to block my comments on Facwbook.

 
 

Pepper from Shift Happens Bicycle Repair
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed retail and ecom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

As a small bike shop, we had the challenge of finding an affordable easy to use, but fully integrated system for inventory and sales. We are into our 2nd season with lightspeed, and we are quite happy with the product, and even added the ecom bundle to our subscription renewal. We are constantly learning new ways to make the product work for us, and help streamline our work from both a sales and service perspective. I don't use the support as much as I should, but have had great experience with lightspeed support on any question or concerns I come up with.

Pros

Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs and they seem receptive to feedback for changes and improvements.

Cons

The ecom platform is great, but has a very retail feeling to it, which I understand is the function. Would love for the platform to have options for a more informative feel and function. Like optional events page, gallery, widgets like weather or trail condition reports etc.

 
 

Tiffany from Dr Fixit LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed Retail Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We recently switched from Clover to Lightspeed. We have not got it up and running yet but we are heading in that direction. I am finding that the features are very easy to use.

Pros

The ease of use as well as the features it provides. I like that fact that it also imports to Quickbooks desktop.

Cons

I do not like that you only have two options of Merchant Service Providers with Lightspeed. I tried to contact these Merchant Service Providers and were unable to get the help I wanted. I ended up going with another Merchant Service Provider outside of the two Lightspeed told me about. However, it has turned out to be more of a headache. So note: Go with one of the providers they tell you about. I guess keep trying until you get someone who is helpful.

Advice to Others

This product is amazing for any small retail business. I do not know about the product outside of the small business for retail side. The gentleman at Lightspeed that helped me was amazing. He has provided us with great customer service. He is still helping us get off the ground since we chose a different Merchant Service Provider and have had so many issues.

 
 

T-Ann from Seminary Hill Bookstore
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed is worth checking into

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The more I get into it the more I like it. It is multifaceted without being over complicated. For the most part, it is very intuitive and I can usually go to the help area and find instructions or a video to answer my questions. If you are looking for a user-friendly POS make sure to include Lightspeed in your research.

Pros

Intuitive program. Versatile without being complex. Good inventory management system.

Cons

You can have up to 5 users but only one POS at a time can be operated unless you pay $ more for an additional POS license.

 
 

Heather from Open spigot
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Light speed review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Lightspeed was a pretty good product. Wen ending up not keeping it for the long term. However, it was easy to use.

Pros

Easy of use

Cons

Support team

Advice to Others

With a few minor tweaks to the support staff it could be great

 
 

Fernando from NiCana Inc
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Software is relatively easy to use, I will for sure ask for more reporting

Pros

Able to access it anywhere, mostly easy to navigate

Cons

Not very intuitive

Advice to Others

Make sure you are prepared with all the questions you may have before your meeting with the sales rep and that all your questions are fully answered to your complete satisfaction and in writing.

 
 

David from Bicycle Chain
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

4th year on Litespeed retail and signed up for 4 more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having our POS system in the cloud has allowed us to devote hardware and software IT resources to other areas of our business. Having the ability to access our POS at home, on the road, and on our phones has made us more organized, more productive, and smarter with our purchasing decisions. I have been able to reduce our inventory on hand by about 20%.

Pros

Ease of use, simple and fast loading pages, no more hardware and software issues for our store to deal with. Work order management is very well thought out and organized. No more data to backup.

Cons

Wish they had more users included in our single cash register plan. We have a lot of part-time summer help.

 
 

Perry from U-Spy Store
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not all it is cracked up to be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are having a very hard time finding a working software that can work in our service are, stores and control our inventory. Oh yes, and did I say it must work with Quickbooks. Well, the Quickbooks interface is horrible. It sends batches of transactions and not the actual customer by customer transaction. Very poor and pretty useless Quickbooks interface.

It also does not work giving the information for customers that pay on account. There are no aging reports at all. How can we efficiently call on customers that owe us money?

It seemed easy at making estimates but aside from that, pretty unusable for us.

Pros

Easy online interface. Easy to upload the information to start.

Cons

No aging reports.
Minimal and unusable Quickbooks Interface.

Advice to Others

Makes sure it has all the features you need.

 
 

TAMARA from Romantic adventures
Specialty: Toys / hobby shop
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

These chuckle heads do not understand accounting and don't support their retailers on any level.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The time clock does not function properly, reports are unfinished and give false data. The invoicing cannot calculate fractions of pennies and actually has a box to enter the error difference that will occur on each invoice. Because they know they can't get it right! This will cause variance in your cost of goods sold. Kiss accurate accounting goodbye and say hello to common core math if you buy this junk.

Pros

They will promise you the moon and a slick interface if you like getting lied to.

Cons

Your accountant will hate it.

Advice to Others

Keep looking.

 
 

Margo from PRMC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the most part it has worked well. A few glitches but the customer support team is wonderful. Does not interact well with QuickBooks like advertised but it does have a good reporting and tracking system.

Pros

Customer service team goes above and beyond with anything they can do.

Cons

Not as user-friendly and I initially thought it would be but they have great support to help along the way. Some times things do disappear.

 
 

Sasha from MG Foods Inc
Specialty: Manufacturing & wholesale
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Super user friendly and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

The company tried out this software more recently to help streamline our ordering process. This software offered us the opportunity to make our ordering process more efficient.

 
 

Kevin from Roke Imports Inc.
Specialty: Electronics & appliances
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Full Retail Experience Love It!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The software is very easy to use. I was able to get started without even going through any initial training. Customer service was awesome. Always willing to assist and offer extra training when needed.

Pros

Ease of Use.
Seamless transition to the Web.
Professional look.

Cons

Limits to 5 user accounts.

Advice to Others

Definitely worth a try.

 
 

Kevin from Vapeco
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Lightspeed Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Where to begin. Lightspeed is hands down the best cloud-based POS software around.
USE: To begin, it's all in the name! Lightspeed is a FAST point of sale platform. We're able to search through tens of thousands of customers/products instantly. The user interface is VERY intuitive and set-up/maintenance is effortless.

INVENTORY: If your business sells items with variants (such as size or nicotine strength), Lightspeed has INCREDIBLE matrix capabilities. Easy to use, edit, and maintain. The platform has outstanding product history including sales, purchase orders, transfers, and manual adjustments. Our shrinkage has almost disappeared! We're on top of our inventory like never before.

REPORTS: If I'm being honest, I would have to say that Lightspeed has almost too many reports. However, they are all very detailed and easy to use/reference to!

MULTIPLE LOCATION: My FAVORITE part! We have two B&M locations. Lightspeed KILLS the multiple location games! Check inventory from both locations at once. Create store to store transfers. Utilize Lightspeed's time clock feature and export labor reports for each location individually or for both combined! Switching between locations is two clicks away. Most financial and inventory reports have options to populate all or one location data. Lightspeed also allows multiple registers per location!

OVERALL: After using nearly every major POS system on the market, I'm confident in saying Lightspeed is the best. They are second to none. Forget Shopify, Square, NCR, Bindo, etc. Lightspeed is the best solution!

 
 

Ben from Bistro and Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Lightspeed (aka Snail Speed)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Upon, attending the NRA in Chicago, we thought we found an awesome new POS system for our bistro. We were expecting that we would run our operation more efficiently than we have in the past, but Lightspeed is really not restaurant friendly. The system is so cumbersome and simple operations are very time consuming (our operation, like all restaurants, needs fast and easy transactions).

Most upsetting is that we were misled in many ways by the Lightspeed sales rep. Upon giving the rep our list of requirements we were told the system is fully capable.

Currently, we are unable to manually process credit cards although the Rep assured us that they work with our processor, Vantiv/Mercury. We were also told our printers would work with the POS system, but after install, we soon realized that none of our printers were compatible and we had to order another equipment which cost us a lot.
Lightspeed does not appear to have been written by someone in the restaurant industry as there are certain functions that are common in our industry that is not available. Or if they are available they are so out of wack and really clumsy. If you think you might want this system, here is a list of functions you might want to try before buying:
Voids and Discounts, Splitting guest checks, BOH reporting (specifically End of Day, Cashout reporting, if you are going to use registers), Barista’s claiming tips, To-Go module or fast transaction module (almost laughable as nothing this system does is fast).
I urge you not to make the system mistake as I did and look elsewhere. If you have a restaurant think twice, and anything you choose DEMO, DEMO, DEMO.
If you do settle on Lightspeed, I would get all of your requirements or a list of things your rep has told you the system will do in writing and get a contract signed because they are probably misleading you just as I was.
Do yourself a favor and look elsewhere (Revel, Touchbistro, RM POS, Aloha, Micros)

 
 

Sharni from Nappy Shoppe LLC
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

POS is great, but the ecommerce side needs a LOT of work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We started using Lightspeed Retail in July of 2016. We love the fact that the POS is in the cloud. We were opening a second location so we wanted a POS that could handle more than one location. Transferring inventory from one store to the other in the system is super simple. I really like the reports. It gives me the information I need quicker than I could get it out of my old POS. It has been easy to teach our staff how to use as well, and we have a lot of part-time staff.

Pros

In the cloud, so I can access it from anywhere.
Works on multiple platforms, so I can use the iPad app, or open it on a mac, or on a PC.
Easy to use.
Great for multiple locations.
E-commerce inventory is linked to the main store's inventory. So when something sells it is immediately gone from the website.

Cons

The e-commerce platform has very limited functionality. The website I had back in 2008 had more functionality than this one does.
You cannot put an item on sale. You can only use a coupon code.
Customer support is very limited. While it is great for the POS side the support for the Ecom side is separate and nowhere near as good.

Advice to Others

If you have a good website already, (like I did, I had a volusion site), don't do this unless you plan to keep your website. If you do not have a website already, then you do not know what you are missing out on ... The POS is great, but don't take it on if you want a great website.

 
 

Greg from CRISTA Camps
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

LightSpeed-Happy User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have found this system easy to learn. A high percentage of our users are college interns who have little or no retail experience., yet they have demonstrated the ability to pick up quickly. LightSpeed has certainly contributed to the success of our Camp stores and cafe.

Advice to Others

Try it.

 
 
 
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