Lightspeed Retail Software


 

Lightspeed Retail is platform-agnostic, point of sale solution that can be accessed anywhere, at anytime. Lightspeed OnSite is a server-based, retail management solution exclusively for Mac and iOS. Both allow retailers to unify inventory, manage customers, process transactions and dig deep into their store’s analytics.

Multi-store capability keeps inventory synced across all locations, while mobile extensions mean that associates can check on inventory and conduct sales from anywhere in the store via iPad. Retailers looking to expand into e-commerce can also take advantage of Lightspeed’s fully integrated Web store, which handles inventory across in-store and online. 

The design-centric software offers large photos to help retailers visually get a handle on their inventory. 

With more than 18,000 stores in over 30 countries, Lightspeed’s clients processed over $6 billion in transactions in 2013 alone. The company also has a strong global network of certified resellers, who can meet with retailers one-on-one where they live.

 

Lightspeed Retail - Lightspeed cloud
 
  • Lightspeed Retail - Lightspeed cloud
    Lightspeed cloud
  • Lightspeed Retail - User interface
    User interface
  • Lightspeed Retail - Product grid
    Product grid
  • Lightspeed Retail - Lightspeed pro
    Lightspeed pro
  • Lightspeed Retail - Lightspeed Web store
    Lightspeed Web store
Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, HP-UX, Windows 8

211 Reviews of Lightspeed Retail

 

Start your review of Lightspeed Retail

Click to start
http://www.softwareadvice.com/retail/lightspeed-review/
Software Advice Reviews (198)
More Reviews (13)

Showing 1-20 of 198

Jacques from Old Port Wine and Old Port Spirits
Specialty: Liquor store
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

The People at Lightspeed do not understand business!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

When the system is down they turn off their customer service. It is not a system a business can depend on and I am hoping there is a class action lawsuit to recoup the thousands of dollars in losses we've incurred. Maybe there isn't anything better on the market but this isn't a system you can rely on and as long as we keep paying them they don't seem to care. They've even gone so far as to block my comments on Facwbook.

 
 

Pepper from Shift Happens Bicycle Repair
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed retail and ecom

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

As a small bike shop, we had the challenge of finding an affordable easy to use, but fully integrated system for inventory and sales. We are into our 2nd season with lightspeed, and we are quite happy with the product, and even added the ecom bundle to our subscription renewal. We are constantly learning new ways to make the product work for us, and help streamline our work from both a sales and service perspective. I don't use the support as much as I should, but have had great experience with lightspeed support on any question or concerns I come up with.

Pros

Cost effective for small business. Easy to learn and fairly intuitive. Great support. The more we use it, the better it suits our needs and they seem receptive to feedback for changes and improvements.

Cons

The ecom platform is great, but has a very retail feeling to it, which I understand is the function. Would love for the platform to have options for a more informative feel and function. Like optional events page, gallery, widgets like weather or trail condition reports etc.

 
 

Tiffany from Dr Fixit LLC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed Retail Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We recently switched from Clover to Lightspeed. We have not got it up and running yet but we are heading in that direction. I am finding that the features are very easy to use.

Pros

The ease of use as well as the features it provides. I like that fact that it also imports to Quickbooks desktop.

Cons

I do not like that you only have two options of Merchant Service Providers with Lightspeed. I tried to contact these Merchant Service Providers and were unable to get the help I wanted. I ended up going with another Merchant Service Provider outside of the two Lightspeed told me about. However, it has turned out to be more of a headache. So note: Go with one of the providers they tell you about. I guess keep trying until you get someone who is helpful.

Advice to Others

This product is amazing for any small retail business. I do not know about the product outside of the small business for retail side. The gentleman at Lightspeed that helped me was amazing. He has provided us with great customer service. He is still helping us get off the ground since we chose a different Merchant Service Provider and have had so many issues.

 
 

T-Ann from Seminary Hill Bookstore
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Lightspeed is worth checking into

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The more I get into it the more I like it. It is multifaceted without being over complicated. For the most part, it is very intuitive and I can usually go to the help area and find instructions or a video to answer my questions. If you are looking for a user-friendly POS make sure to include Lightspeed in your research.

Pros

Intuitive program. Versatile without being complex. Good inventory management system.

Cons

You can have up to 5 users but only one POS at a time can be operated unless you pay $ more for an additional POS license.

 
 

Heather from Open spigot
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Light speed review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Lightspeed was a pretty good product. Wen ending up not keeping it for the long term. However, it was easy to use.

Pros

Easy of use

Cons

Support team

Advice to Others

With a few minor tweaks to the support staff it could be great

 
 

Fernando from NiCana Inc
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Software is relatively easy to use, I will for sure ask for more reporting

Pros

Able to access it anywhere, mostly easy to navigate

Cons

Not very intuitive

Advice to Others

Make sure you are prepared with all the questions you may have before your meeting with the sales rep and that all your questions are fully answered to your complete satisfaction and in writing.

 
 

David from Bicycle Chain
Specialty: Sporting goods
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

4th year on Litespeed retail and signed up for 4 more

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Having our POS system in the cloud has allowed us to devote hardware and software IT resources to other areas of our business. Having the ability to access our POS at home, on the road, and on our phones has made us more organized, more productive, and smarter with our purchasing decisions. I have been able to reduce our inventory on hand by about 20%.

Pros

Ease of use, simple and fast loading pages, no more hardware and software issues for our store to deal with. Work order management is very well thought out and organized. No more data to backup.

Cons

Wish they had more users included in our single cash register plan. We have a lot of part-time summer help.

 
 

Perry from U-Spy Store
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Not all it is cracked up to be

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We are having a very hard time finding a working software that can work in our service are, stores and control our inventory. Oh yes, and did I say it must work with Quickbooks. Well, the Quickbooks interface is horrible. It sends batches of transactions and not the actual customer by customer transaction. Very poor and pretty useless Quickbooks interface.

It also does not work giving the information for customers that pay on account. There are no aging reports at all. How can we efficiently call on customers that owe us money?

It seemed easy at making estimates but aside from that, pretty unusable for us.

Pros

Easy online interface. Easy to upload the information to start.

Cons

No aging reports.
Minimal and unusable Quickbooks Interface.

Advice to Others

Makes sure it has all the features you need.

 
 

TAMARA from Romantic adventures
Specialty: Toys / hobby shop
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

These chuckle heads do not understand accounting and don't support their retailers on any level.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The time clock does not function properly, reports are unfinished and give false data. The invoicing cannot calculate fractions of pennies and actually has a box to enter the error difference that will occur on each invoice. Because they know they can't get it right! This will cause variance in your cost of goods sold. Kiss accurate accounting goodbye and say hello to common core math if you buy this junk.

Pros

They will promise you the moon and a slick interface if you like getting lied to.

Cons

Your accountant will hate it.

Advice to Others

Keep looking.

 
 

Margo from PRMC
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

lightspeed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

For the most part it has worked well. A few glitches but the customer support team is wonderful. Does not interact well with QuickBooks like advertised but it does have a good reporting and tracking system.

Pros

Customer service team goes above and beyond with anything they can do.

Cons

Not as user-friendly and I initially thought it would be but they have great support to help along the way. Some times things do disappear.

 
 

Sasha from MG Foods Inc
Specialty: Manufacturing & wholesale
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Super user friendly and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The company tried out this software more recently to help streamline our ordering process. This software offered us the opportunity to make our ordering process more efficient.

 
 

Kevin from Roke Imports Inc.
Specialty: Electronics & appliances
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Full Retail Experience Love It!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

The software is very easy to use. I was able to get started without even going through any initial training. Customer service was awesome. Always willing to assist and offer extra training when needed.

Pros

Ease of Use.
Seamless transition to the Web.
Professional look.

Cons

Limits to 5 user accounts.

Advice to Others

Definitely worth a try.

 
 

Kevin from Vapeco
Specialty: Tobacco
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Lightspeed Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Where to begin. Lightspeed is hands down the best cloud-based POS software around.
USE: To begin, it's all in the name! Lightspeed is a FAST point of sale platform. We're able to search through tens of thousands of customers/products instantly. The user interface is VERY intuitive and set-up/maintenance is effortless.

INVENTORY: If your business sells items with variants (such as size or nicotine strength), Lightspeed has INCREDIBLE matrix capabilities. Easy to use, edit, and maintain. The platform has outstanding product history including sales, purchase orders, transfers, and manual adjustments. Our shrinkage has almost disappeared! We're on top of our inventory like never before.

REPORTS: If I'm being honest, I would have to say that Lightspeed has almost too many reports. However, they are all very detailed and easy to use/reference to!

MULTIPLE LOCATION: My FAVORITE part! We have two B&M locations. Lightspeed KILLS the multiple location games! Check inventory from both locations at once. Create store to store transfers. Utilize Lightspeed's time clock feature and export labor reports for each location individually or for both combined! Switching between locations is two clicks away. Most financial and inventory reports have options to populate all or one location data. Lightspeed also allows multiple registers per location!

OVERALL: After using nearly every major POS system on the market, I'm confident in saying Lightspeed is the best. They are second to none. Forget Shopify, Square, NCR, Bindo, etc. Lightspeed is the best solution!

 
 

Ben from Bistro and Bakery
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Lightspeed (aka Snail Speed)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

Upon, attending the NRA in Chicago, we thought we found an awesome new POS system for our bistro. We were expecting that we would run our operation more efficiently than we have in the past, but Lightspeed is really not restaurant friendly. The system is so cumbersome and simple operations are very time consuming (our operation, like all restaurants, needs fast and easy transactions).

Most upsetting is that we were misled in many ways by the Lightspeed sales rep. Upon giving the rep our list of requirements we were told the system is fully capable.

Currently, we are unable to manually process credit cards although the Rep assured us that they work with our processor, Vantiv/Mercury. We were also told our printers would work with the POS system, but after install, we soon realized that none of our printers were compatible and we had to order another equipment which cost us a lot.
Lightspeed does not appear to have been written by someone in the restaurant industry as there are certain functions that are common in our industry that is not available. Or if they are available they are so out of wack and really clumsy. If you think you might want this system, here is a list of functions you might want to try before buying:
Voids and Discounts, Splitting guest checks, BOH reporting (specifically End of Day, Cashout reporting, if you are going to use registers), Barista’s claiming tips, To-Go module or fast transaction module (almost laughable as nothing this system does is fast).
I urge you not to make the system mistake as I did and look elsewhere. If you have a restaurant think twice, and anything you choose DEMO, DEMO, DEMO.
If you do settle on Lightspeed, I would get all of your requirements or a list of things your rep has told you the system will do in writing and get a contract signed because they are probably misleading you just as I was.
Do yourself a favor and look elsewhere (Revel, Touchbistro, RM POS, Aloha, Micros)

 
 

Sharni from Nappy Shoppe LLC
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

POS is great, but the ecommerce side needs a LOT of work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We started using Lightspeed Retail in July of 2016. We love the fact that the POS is in the cloud. We were opening a second location so we wanted a POS that could handle more than one location. Transferring inventory from one store to the other in the system is super simple. I really like the reports. It gives me the information I need quicker than I could get it out of my old POS. It has been easy to teach our staff how to use as well, and we have a lot of part-time staff.

Pros

In the cloud, so I can access it from anywhere.
Works on multiple platforms, so I can use the iPad app, or open it on a mac, or on a PC.
Easy to use.
Great for multiple locations.
E-commerce inventory is linked to the main store's inventory. So when something sells it is immediately gone from the website.

Cons

The e-commerce platform has very limited functionality. The website I had back in 2008 had more functionality than this one does.
You cannot put an item on sale. You can only use a coupon code.
Customer support is very limited. While it is great for the POS side the support for the Ecom side is separate and nowhere near as good.

Advice to Others

If you have a good website already, (like I did, I had a volusion site), don't do this unless you plan to keep your website. If you do not have a website already, then you do not know what you are missing out on ... The POS is great, but don't take it on if you want a great website.

 
 

Greg from CRISTA Camps
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

LightSpeed-Happy User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We have found this system easy to learn. A high percentage of our users are college interns who have little or no retail experience., yet they have demonstrated the ability to pick up quickly. LightSpeed has certainly contributed to the success of our Camp stores and cafe.

Advice to Others

Try it.

 
 

Caleb from Bluestem Bicycles
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Glad we switched to Lightspeed!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We opened our brick and mortar bicycle retail and service shop July this year. We started with Vend POS, but that was not well suited for our labor-heavy business model. Shortly thereafter we transitioned to Lightspeed, and could not be more pleased. Nearly all our vendor catalogs are already in Lightspeed, so receiving inventory is easy. Further, Lightspeed's item types simplify selling bulk items, tracking serial numbers, etc. Most of all, we appreciate the ease with which we can now log customers, their bicycle information, and the services we perform for them, all in tandem with each other.

I would highly recommend Lightspeed to anyone operating a bicycle shop!

 
 

Erin from SULLIBURY LLC
Specialty: e-Commerce
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Run...Run far far away!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

It's not the people, really. Anyone you speak to are fabulous, however, the company ties their hands in what they can do. They have so many qualified and skilled people, but the company has focused on growing worldwide and not actually the logistics of knowing what their own policies and procedures are. Customer Support is constantly trying to put out fires and fix issues in Production instead of figuring all that out in the Testing Phase. And if you actually find a problem in which the Support staff agrees is a problem and creates a ticket for it, when it goes to the next lead programmer, they tend to dismiss it and never let you know.

Pros

The Customer Support Staff that you talk to from, unfortunately, the only one phone number they have available.

Cons

- Expects customer to use the API if they need any design changes
- Expects the customer to keep track of problems they find and keep having to contact them
- Absolutely no ability to contact any management in any way, shape or form. All emails are the same but are coded in a way that they will go back to them but only if they send you an email directly. If you expect someone in management to contact you but they don't, you're screwed. And since there is only one phone number to use to call, that only gives you the general support staff or Billing. What I have generally found is that Support understands exactly what's going on and understands what you are going through and what needs to be done. It's the second line of defense that who think you're crazy, or the standard comment is that they are aware of the problem and are working on it. However, the problem isn't listed anywhere in the CMS that the customers are allowed to see...which displays only customer requests, not the actual problems that they are working on.

Advice to Others

If you think this company will have your back, you will be extremely disappointed!!! They seem to only care about growing the number of offices they have internationally and not making sure these offices are completely integrated and the staff that are supposed to be helping you are actually allowed to access the tools, I believe, they are more than qualified to do. My advice: Run. Run far far away!!!

 
 

Tammie from Magnolias of Savannah
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Lightspeed Retail does everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

We love lightspeed. It does everything we need- it tracks our inventory, submits purchase orders, is compatible with QuickBooks, etc. It is the only program that we use for our retail shop and we have no complaints!

Pros

It is an all in one system. I meet with vendors and they are amazed at how I can enter a product number and it pulls up everything you need to know about that product.

Cons

Nothing.

Advice to Others

Try it! Very friendly support staff, very easy to learn program.

 
 

Robert from OLEO ACRES FARRIER SUPPLY
Specialty: Farm / ranch supplies
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

LightSpeed Retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

After interviewing over two dozen POS companies we found that LightSpeed was the right choice for our company. We operate multiple locations and an online store. The largest benefit we saw LightSpeed offered was their integration with the various website designs. I also found the customer service to be superior to all the other offerings on the market.

Pros

Website integration, inventory integration between multiple locations, overall flexibility of the software

Cons

Can only work with an internet connection

Advice to Others

the cloud-based software requires an internet connection at all times, so I would recommend having a backup like an Ipad with network access.

 
 
 
Write a Review