The newest POS offering from Lightspeed, aptly named Lightspeed Restaurant, delivers the same interface found in their flagship product for retail stores. Since it’s cloud-based, management can create schedules and track labor, build menus and monitor sales reports from anywhere. It links communication between the the kitchen, wait and host staff in real-time.
Lightspeed Restaurant is extremely customizable. Users can build menus online that are complete with photos and descriptions. Order items have a “show & tell” feature that displays those images and details. Users can incorporate cooking options and toppings into the menu, which will automatically factor into the cost of the product.
Each customer can be assigned to their own seat; staff can merge or move tables on the fly, even in the middle of a shift. The Quick Service module is accessible from the floor view, but they also have a separate portal dedicated to takeout and delivery service. While the management portion of the software works in any Web browser, the POS and order-taking aspects themselves are exclusively on iOS—meaning iPads, iPhones and iPods touch.
Unlimited staff accounts are available, and each user is able to use their preferred language. The software is highly versatile, and can be tailored as a solution for a number of verticals in the food and beverage industry. Full service restaurants, bars and lounges can take advantage of features like floor management, customer-tracking and multiple users. Bakeries, coffee shops, food windows will benefit from the Quick Service terminal.
Eduardo from G.E.& C.
Employees number: 2-10 employees
Very easy to use and manage, even for first time users. You can get daily or monthly reports, which help to be in more control of your business.
The customer support is just as great as the product. They will answer your questions in a nice and timely manner, and guide you through the process of understanding the functionalities of their product. They do a great job!
It could be a little difficult to figure out the Gift Card features, but once you get you won't forget it.
Keep focusing on customer satisfaction with delivering awesome products with an awesome support team!
Alexandra from La Orilla
Employees number: 11 to 20 employees
This product, although still new, is getting better and better! The support team is always willing to help answer any questions and get anything you need done and as priority. The interface is easy to use, it is just different from other pos systems so there is a learning curve. So many cool updates just came out and I can't wait to use it when my seasonal restaurant is open again! Really great product and I love that you can suspend your service charges with them during the off season!
I wish there was a 2 POS payment option. my restaurant is small but one POS isn't enough! I think I will upgrade to the 3 ipad package but it would be nice to have a 2 ipad option!
There isn't a better option if you are looking for affordable and easy to use software! Great product.
Alex from Restaurant Chongo Burrito
Employees number: 2 to 5 employees
Purchased this software for our first restaurant. Both owners are first time users of PoS for restaurants, but the learning curve was very short. The system is built in a user friendly manner, users with little experience with tech or in PoS systems will not feel overwhelmed.
Customer support is always helpful, patient and courteous.
Could have preferred initial training to be done in person rather than remotely.
Sometimes, functionalities aren't 100% obvious (getting the cash register to open automatically for example), so at first, it seemed like we called Customer Support for a lot of non-issues
Cheaper than most other PoS in Canada with a ton more features, way more user-friendly and modern (vs. Maitre D for example)
Mathieu from Sip Cafe
Employees number: 11 to 20 employees
The support is the best i've seen in the POS industry so far and I've dealt with a few POS systems across my companies. The system is fairly easy to learn and pretty customizable. I've only had minor issues with network ips and printer setup etc for my specific setup but support were very helpful and caring. My setup is a cafe style without table service and with a drive thru.
There's some missing functionalities for Canadians but it seems to be in the works. We've had issues balancing our tills buf finally figured out gift cards are not handled correctly by the system... Supposed to be fixed.
Support is everything. Ease of training staff on how to use is also important.
Scott from Ezell's Southern Food Express
Employees number: 21 to 50 employees
The best thing about Lightspeed is their support team. I have never worked along side a better team of people. They really care about their product and their customers. It is a very user friendly system to use and troubleshoot. For a company that is so new to the U.S., they are making a great impression!
It has been a privilege working with Lightspeed. As they are very new to North America, they do have some crystal set backs but they are quick in settling in.
Just keep digging to make every detail perfect. Create more contacts on your side so that you can be compatible with more recognized companies in the U.S.
Rami from Union Française
Specialty: Bar / nightclub
Employees number: 1 employee
We really love the system. We Started using lightspeed few months ago. The monthly report helped us to maximise our accounting system and to control our inventories. We love lightspeed. The team is just fantastic ! I would recommend lightspeed to all companies.
Make the inconnes clearer and understandable. A written guide or a short video, would help all employees to use the system in few seconds.
If someone needs to evaluate the software, this person should definitely use the free trial version of the app.
Annelies from Galerie Ganache
Specialty: Antiques / art
Employees number: 1 employee
It is so easy to work with. The day/monthly reports are very nice. You can check how your company is doing at any time. The layout is pleasant. You can well organize all your products in deferent categories. You don't have to count, the software is working with you even when you have to split a bill. It is so easy that if I hire a new job-student with little explanation, she/he can work with it.
When the system stops functioning, you cannot pay or give a bill. Luckily, this doesn't happen much.
If somebody will evaluate the software they should just use it. You will find out after even 1 day that you know the system already.