Jewel Mate Retail Software


 

Jewel Mate (formerly Jewels 2000) software is the business management system preferred by more than 2,500 jewelry retailers and wholesalers. We currently recommend this system for all-sized jewelry vendors.


Jewel Mate’s unique tools, such as the Quick POS for easy transactions, inventory barcoding and imaging, and built-in reporting, enable sales associates and managers to increase efficiency and productivity without special computer knowledge or experience.

Integrated customer relationship management (CRM) features assist users in marketing to customers and tracking customer birthdays, anniversaries, referrals, relationships, call-logs, and wish lists. In addition, the Task Manager ensures that activities such as follow-up calls don’t fall by the wayside.

Logic Mate also provides custom website design services for jewelers. Each website is tailored to users' specific needs and integrated with the Jewel Mate software for easy management of inventory and e-commerce.

Logic Mate provides excellent support from a staff that has guided and educated countless other jewelry industry implementations. The system is provided as an on-premise solution that runs on Windows operating systems.

 

Jewel Mate - Customer Information Screen
 
  • Jewel Mate - Customer Information Screen
    Customer Information Screen
  • Jewel Mate - Purchase Order/Merchandise Screen
    Purchase Order/Merchandise Screen
  • Jewel Mate - Inventory Screen
    Inventory Screen
  • Jewel Mate - QuickPOS Item Sales Screen
    QuickPOS Item Sales Screen
  • Jewel Mate - QuickPOS Payment Screen
    QuickPOS Payment Screen
  • Jewel Mate - Catalog of Stock
    Catalog of Stock
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Windows 2000

20 Reviews of Jewel Mate

 

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Software Advice Reviews (10)
More Reviews (10)

Showing 1-10 of 10

Kalpendra from Gems One Corporation
Specialty: Jewelry

June 2014

June 2014

I am very happy with this product.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Vendor's willingness to help and solve any problem.

Likes Least

In using this program for so many years, I have nothing negative to say about.

Recommendations

It is user-friendly and has very detailed information in the report section. The reports can be customized the way you want.

 
 

Sonny from Suncrest Diamonds
Specialty: Manufacturing & wholesale

May 2014

May 2014

The customer support is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It has been easy to learn, and it is so much more capable than my last software.

Likes Least

Customizing reports requires customer service. It would be nice if I could change things myself.

Recommendations

You will be amazed with the way this company works with you for special projects or even suggestions.

 
 

Kalpendra from Gems One Corporation

September 2013

Date: September 2013

 

John from Charleston Alexander Diamond Importers

April 2013

Date: April 2013

 

Susan from Sandberg Jeweleres

June 2011

Date: June 2011

 

Mark from Michaels

June 2011

Date: June 2011

 

Shanu from Guliani's Fine Jewey

June 2011

Date: June 2011

 

Maria from Ayano

June 2011

Date: June 2011

 

Ari from West Coast Jewelry, Inc.

June 2011

Date: June 2011

 

Kalpendra from Gems One Corporation

June 2011

Date: June 2011

 
 
Showing 1-10 of 10

Michael from Nuke diamonds

November 2016

November 2016

Too much money, very little in return

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bought system in 2013. It is not a system that conforms to you. Support is not good. Calls you back when they remember. Simple example: Asked that tabbing order be amended to certain order. Can not do. How about number in numerical order. Nope. System uses 1..9 , then 10 or 100, or 1000 will pop up. Can't be fixed! Poor Poor Poor!

Pros

The promises.

Cons

No delivery

Advice to Others

Don't buy , unless it fits your company to a tee. There is very little flexibility.

Source: Capterra
 

Mark from Leigh Jewelers Inc.

April 2015

April 2015

Once the learning curve was over with the program became feature rich and easy to use.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The logical layout of the screens is a plus. The number of reports and their adaptability to any requested data lookup is amazing. It seems the program is constantly being update with new and functional features. The basic functions are a breeze; sales tax, POS, inventory, etc. There are some weak areas such as the "look up" feature the runs extremely slow to the point it is really not a usable function. On the plus side I needed a link to MSWORD for the way I do appraisals and Roger's crew was able to oblige me. In all, a Great Program and well worth the purchase price and time to learn it.

Source: Capterra
 

Sam from Tic Time Redondo Beach

August 2009

August 2009

The Best Investment I Have Ever Made for the Business

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Highly recomended. Anyone looking to scale their business to increase revenues and keep constant contact with customers should consider investing into the software.

Pros

This system is amazing,can't beleive i went so long without having it. Simply put the best investment i have made into my business. The software is simple and easy to use, and the features are tremendous.The various detailed reports that are available have contributed to a competetive advantage unlike anything else. I would recommend the software and the company to anyone.

Cons

I wish i had purchased the softwaere sooner

Source: Capterra
 

Kimberly from Lily & Company

July 2009

July 2009

Support is the best!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is a great system for either the start up or established jewelry store. It is easy to train new users and advanced enough for seasoned professionals.

Pros

The system is a very logical and simple system to both use and train others to use. Anything I need explained is only a phone call away. Steve is most patient in answering any questions I have and always gives answers right away either by return call or email. Very user friendly system and highly recommended.

Cons

I have had no issues with Logicmate and their team.

Source: Capterra
 

Vegan from Logic Mate, Inc.

July 2009

July 2009

Best software we have come across so far

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Jewelmate is a great, easy to use software.
Most of the jewelers I know here in the L.A. area use it and we're all more than satisfied.

Pros

' Tons of features
' Fairly easy to use (so many features to learn if you choose to use them all)
' Expert staff, everyone there is a computer genius
' Website design and interfacing, we can run our site easily from the software

Cons

can't think of any at the moment

Source: Capterra
 

Stacy from The Diamond District

July 2009

July 2009

A GREAT ASSET TO OUR BUSINESS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The attention that the programmers give to the system makes for a program that is current with technology as well as flexible to changes. The support that is given by the staff is an invaluable asset to have. Even after 6 years, we are still exploring new features to help our business on a daily basis.

Pros

Very user friendly, customizable options and reports, works with every aspect of the business.

Cons

I'll let you know when I come up with some...

Source: Capterra
 

Shanu from Guliani's Fine Jewelry

May 2009

May 2009

Very happy/

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very happy/

Pros

Easy to use. Awesome tech service. Steve is the best! He takes his time and is extremely patient.

Cons

Repair Module--wish it could work with Geller book. Wish their was an easier way to use Stuller with Logic Mate. Wish fields in customer maintenace were longer--like last name.drivers license. Wish could have a box I could check for people not to send newsletters to but to be able to keep their email on file.

Source: Capterra
 

Christopher from East Coast Jewelry Dist., Inc.

May 2009

May 2009

I would recommend this system to any jewelry retail store.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recommend this system to any jewelry retail store.

Pros

Easy to use it is not a complicated system to use and very user freindly.

Cons

Need to add non-A/P checks without a invoice.

Source: Capterra
 

Tina from Forum Design

May 2009

May 2009

The knowledgeable customer support that is available make this program very user friendly.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The knowledgeable customer support that is available make this program very user friendly for those of us with limited computer skills. Jewels makes management of inventory incredibly accurate.

Pros

This program is very comprehensive and can be used to accomplish many tasks. The reports are an outstanding feature that make statistical analysis very easy.

Cons

The amazing number of things the program can manage require direction from support help.

Source: Capterra
 

Mary from Forum Design

May 2009

May 2009

Thumbs up! The customer support is excellent and their flexibility to ensure that the program works

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Thumbs up! The customer support is excellent and their flexibility to ensure that the program works to your expectations is a huge plus in our book!

Pros

Great flexibility for our business. The web interface makes updating the website a breeze. The sales and po functions are quite good once you learn some of the short cuts. Customer support is leaps and bounds over anything I've used before - great group of people!

Cons

Can be a bit cumbersome but once you learn some of the nuances its a breeze.

Source: Capterra