AmberPOS Retail Point of Sale Software


 

Pacific Amber’s AmberPOS offers a point of sale software solutions to a variety of retail specialties, ranging from small to midsized, in the United States and Canada.

In addition to point of sale functionality, AmberPOS includes customer relationship management (CRM) and inventory management. The advanced customer management feature allows retailers to track personal details of their customers and analyze the purchase trends. The full reporting capabilities in AmberPOS allows users to analyze and interpret their daily sales numbers.

Along with the CRM functionality, AmberPOS is coupled with a vendor management system that provides communication between retailers and their suppliers. AmberPOS also offers an optional e-commerce add-on module that allows the software to integrate with big e-commerce shopping cart.

AmberPOS is a windows-based, on-premise point of sale system that runs on Windows 7, Windows 8 or Windows Server 2008/2013. Pacific Amber offers 24/7 support and training for its product.

 

AmberPOS - Main menu
 
  • AmberPOS - Main menu
    Main menu
  • AmberPOS - Inventory/SKU management
    Inventory/SKU management
  • AmberPOS - Customer management
    Customer management
  • AmberPOS - Point of sale/checkouts
    Point of sale/checkouts
  • AmberPOS - Reports screen
    Reports screen
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

31 Reviews of AmberPOS

Showing 1-20 of 31

 

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Judy from Cool Smokers Inc
Specialty: Tobacco
Number of employees: 1 employee Employees number: 1 employee

June 2017

June 2017

Works

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Everything is there and many reports
Scans products and works well with the credit processing
Can preform queries on data

Cons

only had a few credit processing to use that would work with the system
Ability to scan DL to get age verification still haven't been able to figure this out. When it scans, you get the driver's license number, not the birth date.
very costly better off to purchase the software as the support they refer you to the online manual anyway. Once into your second year, your system will be paid for.
make sure your data is the way they load into the system or you could be in big trouble with inventories not right.

 
 

Dina from Dee's Chest
Specialty: Other specialty retailer
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Great Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I quite enjoy using this POS system, it has made my life so much easier and I would definitely recommend to any small or large business looking for a point of sale.

Pros

Ease of operation, function ability. I like being able to add inventory fast and efficiently !!

Cons

no mainframe backup

 
 

Annette from Gary Pools
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

been using this for four years and it is VERY reliable. like all new software programs, you need to adjust to all new bells and whistles

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a unique company with three locations and use retail and layaways. looked at a TON of different software programs and this is the only one that could customize our Layaways for what we needed. Do you have to wait sometimes for answers? well yes, who doesn't? The majority of the time I get through right away.
However, when my server went down and I needed them ASAP, THEY ANSWERED VERY QUICKLY! I was up and running withing an ' hours' and it took me over a week to get my server back. (wasn't Amber's fault it was default hardware). We were still able to run the program on computers/registers without a server. (not many software companies can boast that)

I have dealt with another retail software program in the past where SQL was ALWAYS BREAKING DOWN (for days) then all of our stores were literally down. This system (AMBER) has a great SQL structure and database. There is no perfect software company but Amber has always been kind, considerate and helpful whenever I called for issues. The problems have always been fixed (some require patience which in today's world- no one wants to wait). the most important thing is to have a stable system AND having someone in your company who can help train those who are computer illiterate. it is up to you to make the changes in your company.
there are SOOO many reports to choose from that I still haven't used all of them. the best part is having all the customer history and all this history of purchases, sales etc that you can use.
Amber does a great job of tracking individual items, so you can easily see who purchased them. Exporting is great to excel spreadsheets.

Pros

Customer History and product history. this software tracks EVERYTHING that you do with a product.

Cons

glitches that come occasionally with updates.

Advice to Others

Have someone who can learn the software program before implementing it. there is a lot to learn because there is so much you can do with it.

 
 

Eddie from Kickin KAsian
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Work in progress

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is coming along but we have a few issues to work out.

Pros

The team has been very helpful.

Cons

It's taking longer than expected.

 
 

Ramamurthy from Dechen Consulting Group
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

AmberPOS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The product had the features. The only drawback was Integration to other systems.

Pros

Point of Sale, Tracking Rental Items

Cons

Integration

 
 

Suzanne from Iron Horse Brewery
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Useful POS that allows good reporting

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ambur is an intuitive POS system that allows you to track inventory, and run reports easily.

Pros

Track inventory, ability to apply discounts at will, intuitive.

Cons

I'd love if ambur allowed reporting on applying discounts and coupons. Their customer service has also seriously lacked during this last year. I'd also love if they put together a closed loop gift card service that is integrated.

Advice to Others

They also seem to roll out new versions before vetting them. If you decide to go with ambur, turn off auto updating and do it manually after the new version has been out for some time.

 
 

Rachel from Ruffing It
Specialty: Pets & supplies

June 2016

June 2016

Too clunky and customer service is terrible unless you pay

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It communicates well between 2 stores. You can set up a way to track frequent buyer cards even though it's clunky.

Likes Least

Getting things set up is incredibly clunky, and it's nearly impossible to predict what will go wrong. They force you to buy a subscription to their customer service help, so at that point, it adds on to the price. And if you don't, you get absolutely no help getting their software to really work for you. Most of the problems we have had are entirely THEIR fault and they still won't help you without the "customer service" package. a) we keep getting a message that says "duplicate entry or something is wrong" and they won't/can't fix it unless we pay. We can't rearrange the order of the point system items without literally going in one at a time and hitting "up up" until it gets to where you want. This takes HOURS. You can't delete one transaction that you've "held" (or "parked" in their terms) without deleting ALL parked transactions. The frequent buyer program/points system is clunky and hard to manually fix anything.. I guess it's trying to prevent fraud, but... for instance, I'm a pet food store... we do a buy 12 get 1 free program on our bags of dog food. If a person buys 6 bags of one food, and then switches to a different line of foods but the first 6 bags might sort of count (like they buy 15# bags, then buy 30# bags) you can't transfer the points from the first 6 bags at all... there is no way to "force" the free bag and deduct points. If you comp the bag manually, the customer gets one more point, not 6 less points. There is no report that I can find that tells you how many returns you've done in 1 month, or from 1 vendor, or from 1 customer, etc.. no way to track returns at all as far as I can tell. Sales per day of the week is also not found. In order to do my taxes each month, I have to run 2 separate reports... 1 to find service sales (non-taxable) and another to find tax exempt sales (like for government orgs). shall I go on?

Recommendations

someone before said there was a "Try before you buy" program... I was unaware of this and was definitely not offered it... I believe many of our problems were related to conversion, so if you're a brand new business, it might work. But if you're trying to convert to this system, it's a huge pain. Nothing is intuitive. And they lock you out so even if you have a good IT guy, you can't fix things... so really do a careful tour of the product and think carefully about any possible thing that could be challenging or go wrong, I guess...

  Response: Paul, Pacific Amber Technologies Inc.

Date: August 2016

August 2016

 

I’m sorry our software didn’t work out for you Rachel. I hope you find something you’re more happy with.

We do not force customers to purchase a subscription to our support and updates program – it is completely optional, but the vast majority of our customers do decide to go with the plan as it’s such a great value for your money. We offer unlimited support and complete software updates for just CAD $29/m which ensures that your software is always up-to-date and any new versions of the software are installed free of charge. The program IS entirely optional as well, and some of our customers decide not to purchase the program and instead just pay for tech-support if they need it.

We also do include up to 6 hours of training, converting data and importing of inventory from an old POS system at no extra charge.

As for our “Try before you buy” program, we have a full 90 Day 100% Money Back Guarantee for anyone who purchases our software licenses, so if for any reason they are not 100% completely satisfied with our software, they can receive a full refund no questions asked.

 
 

Heather from Sniper Communications
Specialty: Electronics & appliances

January 2016

January 2016

two way radio shop finally found rental software to manage serial numb

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We are a specialized radio shop and require that our products be tracked by serial numbers. While quickbooks and microsoft can manage this - you cannot search either of their pos systems by serial numbers. Amber is the first piece of software I have found in years that manages serial numbers AND will manage rental radios as well.

Likes Least

Having to log in and out continually is time consuming. Logging in to the inventory function then in to pos sales function - It would be nicer if you logged in once and could move throughout the program on the same log in.
You cannot edit an invoice once it is made - you have to void and re-issue with a different invoice number.

Recommendations

They have a try before you buy policy that is the only way to go. We used it for 3 months to see how it fit our company. I have purchased other pos systems based on a webinar that is not good enough to find all the details that a company needs to see. You need to actually use it in various situations to ensure that it ALL Works for your company,

 
 

Meg from Voce Enterprises Ltd
Specialty: Other specialty retailer

July 2015

July 2015

Great value for the price

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy to use and intuitive. Support is great (front end sales, telephone IT support, online manual is pretty good).

Likes Least

Everything so far has been good. We have only been on the system for a month.

Recommendations

We looked at three other systems and this was the best one for the money.

 
 

Chris from Steinway Piano Gallery of Charleston
Specialty: Other specialty retailer

June 2015

June 2015

AmberPOS is a first rate point of sale system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Met my needs with a customizable CRM for client management and options for customization

Likes Least

Steep learning curve at the register. This is the least customizable part and the number of options can be confusing

Recommendations

Even after a demo I thought I knew how the system worked and which customizations would be necessary for my needs. I was wrong. While it will work out in the end and I don't think there was a better option I also don't think you can truly know a system until you live and work in it for a while.

 
 

Sylvia from McCord Coop
Specialty: General merchandise

January 2015

January 2015

Affordable, versatile, easy to use, Microsoft-based, top-notch product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, has logical concepts, is user-friendly, and is very affordable compared to other systems. The vendor has been excellent with training and followup questions. We made the right decision going with AmberPOS.

Likes Least

I would like to have had a downloadable manual of instructions instead of having to go to a website to have questions answered on what steps are needed to carry out various functions.

Recommendations

Trial it and see how easy it is to use and how versatile it is no matter what type of business you run.

 
 

Genevieve from Ez-Party
Specialty: Other specialty retailer

October 2014

October 2014

We have been very happy with Amber POS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The reporting feature is awesome! We can provide all the relevant information our bookkeeper needs quickly and easily. Our training technician was extremely helpful and gave us a very useful orientation. We also really like the integration with a second back room computer, freeing up the POS for sales while inputting new inventory.

Likes Least

The software was a bit overwhelming as first. It would be ideal if there was a simplified version available for smaller businesses that could be unlocked and expanded as needed. Free technical support should be appreciated. The support subscription is expensive and the cancellation fee is disappointing.

Recommendations

Be sure the rep knows which credit/debit options are available in your country. We are in Canada and were given lists of compatible credit/debit processors that are not compatible with the Canadian banking system.

  Response: N/A, Pacific Amber Technologies Inc.

Date: October 2014

October 2014

 

Our technical support fees are some of the most affordable in the industry at just $29/m per system, which covers our customers for unlimited technical support and includes ongoing software upgrades at no extra charge. While most software manufacturers force you to re-purchase a new version of the software every few years, our customers enjoy the benefit of getting all updates included for FREE with our support & updates subscription. Not only does this mean they don't have to incur additional major costs every few years, it also means they are always getting the most up-to-date version of our system, and their staff can always contact us for unlimited support.

We do not charge a cancellation fee for the monthly support subscription. However, if a customer decides to opt-out of our monthly support and software updates program for an extended period of time, and for example if two years later they are running an older, out-of-date version of our software because of that decision, we do charge a small re-activation fee to complete all the necessary updates on their systems. However there is never any fee to cancel our support program.

 
 

Wayne from Ink, Paint, Stamp
Specialty: Other specialty retailer

October 2014

October 2014

A robust POS for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They are responsive to requests for assistance. The software has many advanced features. The value is good. The built-in reporting is nice, with some caveats (see below).

Likes Least

As a former software developer with 15 years of experience, there are a few issues I have. These might not bother everyone, though.

First, the reporting system is nice, but you cannot alter the format or add/remove fields from the canned reports. This means I eventually had to build my own back end reporting system. The vast majority of people won't be able to do this, so be aware that if your main goal is robust reporting, this is a pretty major issue.

Lack of keyboard shortcuts. If I change a SKU I cannot hit ctrl+S to save. I have to click the save button with the mouse. It's annoying.

Unable to customize screen layouts. On the customer screen, for example, I cannot choose to display only the fields I use. This means there are a ton of fields I don't care about that I can't hide. This is the same for all the screens. The software has a lot of fields because of the advanced nature of its design. Even so, I don't need all of them, so being able to hide them would be wonderful.

The label design system lacks a "snap to grid" system. Actually, it doesn't have a grid system at all. This makes designing a label unnecessarily difficult

Custom queries cannot be altered later. If you setup a special price rule with a custom query and later wish to modify it, you must start over. Any attempt to change it will give you an error. This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule.

It rounds down on sales taxes. If you sell any item that results in a sales tax value less than a penny, it won't charge sales tax. When you move thousands of dollars a year in these small transactions, this can lead to a substantial amount of sales tax you owe that the system never collected!

Recommendations

Buy when you are ready to spend your undivided attention using the software. That way you can decide whether to use the 90-day refund option if it doesn't fully meet your needs. We bought before we were ready to start using it, which meant we had to seriously devote time to it at the last minute or risk missing the chance at our refund. In the end, we kept the software, but it was a very close call. So, take the time to evaluate it. 90 days sounds like a long time, but this system is complex, and it may be weeks before you discover a potential deal-breaking issue.

 
 

Jeff from Boosted Vapor / Kohr Enterprises LLC
Specialty: Franchise

October 2014

October 2014

Patch, patch, Poof

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I literally lost six weeks of patches, adjustments, reloads, and re-entering products. Even with my own IT personnel involved, it never really worked. They gave me my money back, but I lost a lot of money in labor on my end to make it work. It never did integrate with Big Commerce. It deleted products on the website that were not supposed to be deleted. It was very user-unfriendly. If you like talking to their staff every day and waiting for call backs, go for it!!

Likes Least

Every function was a custom patch.

Recommendations

I would recommend looking for a different product.

  Response: N/A, Pacific Amber Technologies Inc.

Date: October 2014

October 2014

 

This customer had a very unique set of specialized custom requirements for their ecommerce setup that were unique to their store. We spent several weeks of our time trying to accommodate the unique needs of this customer, including developing custom changes to our web connector module for them, but with each customization we made for the customer, we realized that their needs were more and more specialized.

After trying to accommodate their very unique needs, and investing resources from our side on custom programming and support, we jointly agreed with the customer that their unique, specialized needs could not be met.

Therefore we agreed to offer the customer a complete 100% refund on their purchase, even though our support and custom development costs outweighed their investment in the software.

We hope the customer can find a custom developed solution elsewhere, and apologize for any time spent from their side while we tried to make it work for them.

 
 

Nathan from Pro AV & Electronics
Specialty: Auto & parts dealer

October 2014

October 2014

If you are beyond a basic shop, move on!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They were quick to refund our money when the product was not a good fit for us.

Likes Least

It's very limited, and you have no control. They lock down all admin tools and require you to call them for changes. If you do not pay the monthly support fee, it will cost you every time you call.

Recommendations

It is very basic. If you are looking for a simple POS, then it may work for you. If you need something that is customizable for your needs, than this is not it!

 
 

Lawren from Richards Consulting
Specialty: Other specialty retailer

September 2014

September 2014

Wouldn't recommend Amber POS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Amber POS is fairly intuitive and easy to learn for the basics.

Likes Least

There are several major bugs in the software, which the staff refuses to fix, as well as some that took months to get them to fix. This software has cost my clients major admin time working around its problems. We've used this system for two years and are very unhappy with it. Historical data almost never runs correctly, and the techs at Pacific Amber seem to have no concept of how data is used for accounting (i.e. balance sheet accounts which have a point-in-time balance vs. income statement accounts which have a date range).

Recommendations

Realize that many companies which are unhappy with this company will not post negative reviews for fear of affecting their service level. As bad as it is, it can always get worse! Many of the users posting positive reviews haven't used it very long, or don't use its full functionality.

 
 

Jan from Grants Mercantile
Specialty: General merchandise

September 2014

September 2014

AmberPOS review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ease of tracking sales and inventory.

Likes Least

Completing purchase orders was complicated. We were led to believe that it was accessible from remote location.

Recommendations

Take advantage of the training upfront; it helps with the learning curve.

 
 

Dana from Cairn University Campus Store
Specialty: Other specialty retailer

July 2014

July 2014

Great product with excellent customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product is very versatile and can be customized to meet just about any store's needs. The customer support is very prompt and helpful (and the monthly service fee is very reasonable).

Likes Least

Their customer support hours of operation do not fully meet our needs. We are on the east coast, and Amber's customer support is based on the west coast, so their customer support is not available to us in the morning.

Recommendations

Be sure you are aware of the kind of customer support they provide, as well as their hours of availability.

 
 

Katie from Rooms of Grand Rapids
Specialty: Furniture & home decor

June 2014

June 2014

New furniture and accessories store

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The staff has been very helpful in directing us with how to set up the system for our use. We really like the intuitiveness of the main screen, and the system itself is easy to use once you have had one or two training sessions. The KnowledgeBase is a great tool to have, but it could have better information behind it.

Likes Least

The interface with credit card processing is much more difficult than it should be. It would be in Amber's clients' best interests if Amber would sell the credit card swiping system that is compatible with the system. I had to spend far too much time chasing details around between my credit card processing group (Chase PaymenTech - not a small unkown) and Amber. This part should be seamless for the customer. Amber is not an inexpensive system (to purchase, as well as the monthly licensing fees), which makes this more annoying to experience. There are far too many options in the Amber online store that lead to dead ends! If you don't sell it, don't have the option available.

Recommendations

Look at all facets of the software and your use, from inventory setup/purchasing to generating the customer receipts and the interface with your accounting software. Make sure you know where the holes are in the system so you can be as efficient as possible. Examine the interface carefully between all touch points for your organization.

 
 

Chris from Reside Home, LLC
Specialty: Furniture & home decor

June 2014

June 2014

AmberPOS Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Ease of use and awesome people to help at a moment's notice!

Likes Least

A wee bit more ability to customize would be great.

Recommendations

Take it for a test drive. It's one of the only systems we've found that has real-time training with your own inventory, customers, and employees.