AmberPOS Retail Point of Sale Software


 

For hundreds of retailers in the United States or Canada, Pacific Amber’s AmberPOS has provided point of sale software solutions over the last 15 years. AmberPOS is a great retail solution across a variety of retail specialities, ranging from small to medium sized.

This system is more than just a point of sale terminal, and can help users’ businesses grow. In addition to point of sale functionality, AmberPOS includes customer relationship management (CRM) and inventory management. Features such as advanced customer management allow retailers to keep track of customers’ personal details and purchases.

The full reporting capabilities in this retail application allow users to analyze and interpret their daily sales numbers. Along with the CRM functionality, AmberPOS is coupled with a vendor management system that provides better communication between retailers and their suppliers. An innovative PO system and biometric security features are examples of AmberPOS’s advanced technology. AmberPOS also offers a optional eCommerce add-on module that allows the software to seamlessly integrate with BigCommerce shopping cart to meet eCommerce needs.

AmberPOS is a Windows-based, on-premise point of sale system that runs on Windows 7, Windows 8, Windows Server 2008/2013. Pacific Amber offers 24/7 support and training for its product. We consistently hear positive feedback from buyers about the company’s sales, implementation, and support teams, and feel comfortable recommending it to just about any retailer.

 

AmberPOS - Amber POS Main Menu Screen
 
  • AmberPOS - Amber POS Main Menu Screen
    Amber POS Main Menu Screen
  • AmberPOS - Inventory/SKU Management
    Inventory/SKU Management
  • AmberPOS - Customer Management
    Customer Management
  • AmberPOS - Point of Sale/Checkouts screen
    Point of Sale/Checkouts screen
  • AmberPOS - Reports Screen
    Reports Screen
Supported Operating System(s):
Windows 8, Windows 7

19 Reviews of AmberPOS

 

from Ink, Paint, Stamp
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

A robust POS for small businesses

Ease-of-use

This is tough. It's easy if you're not trying to do complicated functions. My company was told that the things we try to do are more advanced than 95% of their customers. So, it was difficult for us. Others might not find it so.

Functionality

It meets all of our absolute must have needs. It lacks key functions on our "we'd like to have" list. We spent so much time getting it in place that we decided to live with its issues, as we didn't have the time to start over with another solution.

Product Quality

It's very powerful, but it could be oh so much more!

Customer Support

They bend over backwards for you. I will give them that, and for us, that counts for a lot!

Likes Best

They are responsive to requests for assistance. The software has many advanced features. The value is good. The built-in reporting is nice, with some caveats (see below).

Likes Least

As a former software developer with 15 years of experience, there are a few issues I have. These might not bother everyone, though.

First, the reporting system is nice, but you cannot alter the format or add/remove fields from the canned reports. This means I eventually had to build my own back end reporting system. The vast majority of people won't be able to do this, so be aware that if your main goal is robust reporting, this is a pretty major issue.

Lack of keyboard shortcuts. If I change a SKU I cannot hit ctrl+S to save. I have to click the save button with the mouse. It's annoying.

Unable to customize screen layouts. On the customer screen, for example, I cannot choose to display only the fields I use. This means there are a ton of fields I don't care about that I can't hide. This is the same for all the screens. The software has a lot of fields because of the advanced nature of its design. Even so, I don't need all of them, so being able to hide them would be wonderful.

The label design system lacks a "snap to grid" system. Actually, it doesn't have a grid system at all. This makes designing a label unnecessarily difficult

Custom queries cannot be altered later. If you setup a special price rule with a custom query and later wish to modify it, you must start over. Any attempt to change it will give you an error. This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule.

It rounds down on sales taxes. If you sell any item that results in a sales tax value less than a penny, it won't charge sales tax. When you move thousands of dollars a year in these small transactions, this can lead to a substantial amount of sales tax you owe that the system never collected!

Recommendations

Buy when you are ready to spend your undivided attention using the software. That way you can decide whether to use the 90-day refund option if it doesn't fully meet your needs. We bought before we were ready to start using it, which meant we had to seriously devote time to it at the last minute or risk missing the chance at our refund. In the end, we kept the software, but it was a very close call. So, take the time to evaluate it. 90 days sounds like a long time, but this system is complex, and it may be weeks before you discover a potential deal-breaking issue.

 

from Boosted Vapor / Kohr Enterprises LLC
Specialty: Franchise
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Patch, patch, Poof

Ease-of-use

It was user-unfriendly, right down to the terminology: dimension = color, size, weight.

Functionality

It was never functional at all.

Product Quality

It's like a highway made with patches and speed bumps every quarter mile.

Customer Support

Even their Tier 3 Tech Support couldn't make it work for us.

Likes Best

I literally lost six weeks of patches, adjustments, reloads, and re-entering products. Even with my own IT personnel involved, it never really worked. They gave me my money back, but I lost a lot of money in labor on my end to make it work. It never did integrate with Big Commerce. It deleted products on the website that were not supposed to be deleted. It was very user-unfriendly. If you like talking to their staff every day and waiting for call backs, go for it!!

Likes Least

Every function was a custom patch.

Recommendations

I would recommend looking for a different product.

 

from Pro AV & Electronics
Specialty: Auto & parts dealer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

If you are beyond a basic shop, move on!

Ease-of-use

It has a very user-friendly interface. It looks nice for the user and is simple to navigate

Functionality

It's very basic and not flexible enough for our product lines.

Product Quality

It's a very flashy user interface with nothing underneath.

Customer Support

It took several phone calls and complaining emails to get to a support tech that knew anything about their system.

Likes Best

They were quick to refund our money when the product was not a good fit for us.

Likes Least

It's very limited, and you have no control. They lock down all admin tools and require you to call them for changes. If you do not pay the monthly support fee, it will cost you every time you call.

Recommendations

It is very basic. If you are looking for a simple POS, then it may work for you. If you need something that is customizable for your needs, than this is not it!

 

from Richards Consulting
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Wouldn't recommend Amber POS

Ease-of-use

The basics are easy to learn, but I find that it takes much time and experience to learn how to pull accurate data from the reporting system. The reports are poorly defined and in many cases incorrectly defined.

Functionality

It would be fine as a pure POS system if the data were more accurate, but it doesn't work well at all with QuickBooks.

Product Quality

Much of the data is incorrect. Run an inventory report for Dec 31 on Dec 31 and you will get one number. Run the same report (for Dec 31) a week later, and your inventory value may have changed radically. That's one example of many.

Customer Support

They ask to be paid to fix errors, which affects the basic business functioning of all of their customers (i.e. layaway reporting and inventory valuation).

Likes Best

Amber POS is fairly intuitive and easy to learn for the basics.

Likes Least

There are several major bugs in the software, which the staff refuses to fix, as well as some that took months to get them to fix. This software has cost my clients major admin time working around its problems. We've used this system for two years and are very unhappy with it. Historical data almost never runs correctly, and the techs at Pacific Amber seem to have no concept of how data is used for accounting (i.e. balance sheet accounts which have a point-in-time balance vs. income statement accounts which have a date range).

Recommendations

Realize that many companies which are unhappy with this company will not post negative reviews for fear of affecting their service level. As bad as it is, it can always get worse! Many of the users posting positive reviews haven't used it very long, or don't use its full functionality.

 

from Grants Mercantile
Specialty: General merchandise
Size of portfolio: Single user Portfolio size: Single user

AmberPOS review

Ease-of-use

Everything flows well. There are not too many steps in any process.

Functionality

It tracks sales, does inventory, and integrates with credit card processing.

Product Quality

It's comprehensive, and the support staff is helpful and easy to work with.

Customer Support

The knowledge base is excellent. Customer support responds in a timely fashion.

Likes Best

I like the ease of tracking sales and inventory.

Likes Least

Completing purchase orders was complicated. We were led to believe that it was accessible from remote location.

Recommendations

Take advantage of the training upfront; it helps with the learning curve.

 

from Cairn University Campus Store
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great product with excellent customer support

Ease-of-use

This product is very intuitive to learn how to use, even for someone who has no prior experience using a POS system.

Functionality

It can be customized to meet any store's needs once you learn how to use it.

Product Quality

The quality is excellent! I've had no glitches so far.

Customer Support

I would give them a 10 if their hours were expanded to accommodate those businesses located on the east coast.

Likes Best

The product is very versatile and can be customized to meet just about any store's needs. The customer support is very prompt and helpful (and the monthly service fee is very reasonable).

Likes Least

Their customer support hours of operation do not fully meet our needs. We are on the east coast, and Amber's customer support is based on the west coast, so their customer support is not available to us in the morning.

Recommendations

Be sure you are aware of the kind of customer support they provide, as well as their hours of availability.

 

from Rooms of Grand Rapids
Specialty: Furniture & home decor
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

New furniture and accessories store

Ease-of-use

The home screen makes the system rather intuitive. Some of the back-end functionality needs improving.

Functionality

It meets our needs. The CRM portion is well structured and provides helpful details, without paying for modification.

Product Quality

Overall, the POS system is good. We have not experienced crashes or other database issues thus far.

Customer Support

They have a helpful staff that is very pleasant to speak with. The technical staff is proactive, which makes our jobs as retailers much easier. We haven't had to chase anyone down for assistance.

Likes Best

The staff has been very helpful in directing us with how to set up the system for our use. We really like the intuitiveness of the main screen, and the system itself is easy to use once you have had one or two training sessions. The KnowledgeBase is a great tool to have, but it could have better information behind it.

Likes Least

The interface with credit card processing is much more difficult than it should be. It would be in Amber's clients' best interests if Amber would sell the credit card swiping system that is compatible with the system. I had to spend far too much time chasing details around between my credit card processing group (Chase PaymenTech - not a small unkown) and Amber. This part should be seamless for the customer. Amber is not an inexpensive system (to purchase, as well as the monthly licensing fees), which makes this more annoying to experience. There are far too many options in the Amber online store that lead to dead ends! If you don't sell it, don't have the option available.

Recommendations

Look at all facets of the software and your use, from inventory setup/purchasing to generating the customer receipts and the interface with your accounting software. Make sure you know where the holes are in the system so you can be as efficient as possible. Examine the interface carefully between all touch points for your organization.

 

from Reside Home, LLC
Specialty: Furniture & home decor
Size of portfolio: Single user Portfolio size: Single user

AmberPOS Rocks!

Ease-of-use

Great graphics and easy-to-follow workflow. User interface is very user-friendly.

Functionality

It's perfect for our store and the amount of employees and inventory we have.

Product Quality

Works every time! The system has never crashed and always boots up quickly. No bugs!

Customer Support

They jump on and can get to and fix anything we throw at them. They are knowledgable and kind. We've never been spoken down to!

Likes Best

Ease of use and awesome people to help at a moment's notice!

Likes Least

A wee bit more ability to customize would be great.

Recommendations

Take it for a test drive. It's one of the only systems we've found that has real-time training with your own inventory, customers, and employees.

 

from Amped Nutrition Inc.
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Great Investment

Ease-of-use

Easy to find headings, search fields, dimensions, and properties. Some of the features are complex and take some instruction and practice to learn how to execute and use properly

Functionality

It is difficult to produce purchase orders when dealing in such frequent volume that always requires vendor and product adjustments regularly. Uploading content via spreadsheets and Excel can also become frustrating due to problems when converting and transferring data.

Product Quality

Easy to learn, very user-friendly, with great Technical support. The software has all the requirements needed for businesses of all sizes and industries and has so many extra features and options that are available for those who need.

Customer Support

I receive great service from technicians who are always quick to respond to my concerns and problems and are always very friendly. The only negative would be the time difference that sometimes would result in difficulties for scheduling times to fix problems or have a learning demonstration. However, they are very flexible in working with your schedule to ensure needs are taken care of as effectively and efficiently as possible.

Likes Best

Amber is the most user-friendly POS software I have come across. It is very easy to use, and the basics can be learned and navigated through almost without any experience. The vendor is also great. The support I have received has been great from the Amber technicians. They respond very quickly to any questions and concerns you have regarding how to use different functions or to correct mistakes. They are quick to take control and show you while guiding you over the phone through the steps of how to accomplish what it is that you would like to do.

Likes Least

Not having 24-7 customer support. Due to not having a round the clock support for weekends and other times, there are times when you cannot get assistance when you want it. Being on a different timezone also interferes with scheduling times for instructions and online help.

Recommendations

When evaluating software such as Amber POS, it is most important to me to ensure it will be very user-friendly and provide all the essential requirements for your field of business. It is essential to have a good inventory management system, customer database, setup, and report generating ability. It is most important to insure that the software is compatible with your hardware, and merchant for credit card services.

 

from International Crane Foundation
Specialty: Museum / park / zoo
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Great Product and Customer Service

Ease-of-use

All of the people using this software picked it up pretty intuitively. There are a few things we wish we could customize a little more, but otherwise, this product is very comprehensive and easy to use. The best thing about it is the ability to grant various access levels to individual employees, protecting your inventory and customer databases from being changed. Training mode helps users get up to speed and comfortable with the system quickly.

Functionality

As a non-profit member-based organization, it is important for us to track activity by our members: how many times they visit, how many guests they bring, etc. This software allows us to do that. It is also invaluable because we can link our e-commerce inventory with our physical store, reducing errors and out-of-stock issues through our website.

Product Quality

The basic software is very well-designed. We have not had any crashes, and the tech support has been great about accommodating special requests.

Customer Support

They are always courteous, helpful, and willing to answer/research questions. Best of all, they worked with our schedules to fit in training sessions.

Likes Best

Amber POS is a well-designed system that is adaptable to a variety of retail situations. We use it in a non-profit setting for admissions to an attraction, retail sales, memberships, and maintaining a customer/membership database that helps us track of member visits and purchases. We are also in the process of linking it to our e-commerce site so that all inventory will be drawn from one database.

Likes Least

The training and support is fabulous. Answers are prompt, and the instructor made sure that we understood the functionality. They also checked in during the setup to make sure we are happy with the software and found ways to make it the most applicable to our needs.

Recommendations

We asked three software companies to give us demos before deciding what to purchase. Amber POS was willing to answer all questions after the demo and provide an itemized proposal with no surprises.

 

from A2Z Mobility Inc.
Specialty: Health & personal care
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Review Amber POS

Ease-of-use

It is easy to use with a small learning curve. It's a straightforward product that is working for us so far.

Functionality

We have not yet used it to its capacity. We will be using the ecommerce module soon, and we will have a better idea then.

Product Quality

It's well-designed.

Customer Support

There have been no issues in returning questions, and they often follow up with me.

Likes Best

Easy to use, help desk always available, tons of options

Likes Least

Some security features. For one or two users, having to log in and out is a little cumbersome.

Recommendations

Take your time and learn all the functions.

 

from Soccer and Sports
Specialty: Sporting goods
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Excellent product-good price-great support

Ease-of-use

I am very new to the program, so it isn't easy yet, but my learning curve is fast, and I am pleased with my progress. I expect my rating could be higher when I am more comfortable with the program.

Functionality

The program does everything I need. It handles the different types of products I carry just fine.

Product Quality

The program is very comprehensive and seems to cover most everything.

Customer Support

They really know what they are doing. I'm very happy with them.

Likes Best

The program has the features we need to handle clothing and footwear. You can manipulate the data fields; installation was easy with no problems. I am still learning the program, and the training is very good. The training person knows the program top to bottom, and the company in general seems top notch and trustworthy. One last thing, when their rep says they will call at a certain time, they call on time.

Likes Least

I haven't found anything to dislike yet, I am pleased I purchased this program.

Recommendations

Take your time. You will not be able to figure the program out without help in a few areas, but their instruction techs are real good. My tech was terrific.

 

from Vertical Urge

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We searched high and low for a POS system that would integrate our fairly large brick & mortar store and it's inventory with our website. Lucky for us we found AmberPOS. Now we have a real-time inventory in both our online store and our brick & mortar store and it's really easy to keep everything in sync.

The crew at Pacific Amber have been great about discussing our unique needs and making sure the integration works seamlessly. The SKU mass updater tool works perfectly, so we can manage our online inventory in bulk. The POS is a fully-fledged Point of Sale with all the features we demand. The added benefit of working with them has been a personal touch that you don't get from the 'big boys'. Highly recommended if you need to make sure your inventory is accurate, and want to manage your web store from your Point of Sale.

 

from Fresh Collective

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Though we have a few occasional hiccups (mostly in integrating with our online sales) overall Amber is a great system. The tech support team is on the ball, and the program itself is great for multi- or single-store use. It's aesthetically pleasing and intuitive, and the many (customizable) reports make it easy to get the exact sales data needed.

We are very pleased we chose Amber and it's definitely improved the way we do business.

 

from Totally Awesome Goods

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Totally Awesome Goods is a new retail brand with the ultimate goal of having a few stores and a robust website. It was important for me, right from the start, to use a POS system that can be integrated with my website and can handle more than one location. I was just about set to go with another POS system, when Software Advice recommended the AmberPOS. I spoke to Ashley at AmberPOS who was very helpful, patient and supportive throughout the process. The POS system is very easy to use, and mostly very intuitive. Since there is a lot of functionality, I am still learning all that it can do. I was up and running very quickly.

The implementation was very easy, without any issues. The technician, Pavel, was very helpful and knowledgeable. Support in general has been very good. The only major issue I have had with AmberPOS was its integration with the merchant services account. I needed to do it through a YESpay gateway, and I was not aware that was the case until a couple of weeks before the store was to open. I felt this could have been better explained up front. As a result, I don't have that integrated with my POS system. Other than that, I am thus far happy with the decision.

 

from Urban Yarns

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

My partner and I own two knitting stores with extensive inventory. The inventory system that we were previously using was not user friendly, nor did it provide us with adequate reporting tools. We knew there had to be a better system, but as small business owners, cost was a significant factor. After extensive research into a variety of different options we decided that Pacific Amber Technologies provided a better product than others that cost twice the price.

We have now been working with Amber POS for over a year and cannot say enough about how happy we are with this transition. The support crew was extremely patient, efficient in training all our staff, and their continued support has been invaluable. I would 100% recommend Amber POS to any business, small or large.

 

from Atwater Hydroponics

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a small rapidly growing specialty garden store. We have used a few different POS systems since opening, about 6 years ago. All of the systems we worked with in the past had too many functionality issues for us to keep using their software for very long.

Since switching to Amber POS almost 2 years ago, our system has become much more streamlined and much easier to use. We have a warehouse that we use for excess product and bulky item storage. Amber POS can accurately track ALL of our inventory in both locations. When we expand to more store locations, we can add an infinite number of additional stores, using all the existing information. No need to retype anything in!

All business information is now kept in one place. It's very easy to find any information needed from product information, vendor information, customer information, to all sales history & reports. The staff at Pacific Amber has been a blessing for our business. They are always ready to help with any issues that may come up. They usually answer the phone on the first call, but if I have to leave a message, I get called back quickly. Try that with Quick books and see how you feel endlessly waiting for help that doesn’t come.

We had some issues setting up our old accounting program on new computers we bought. The staff at Pacific Amber even helped us install software from another company! I'm not saying that they are supposed to or expected to, but service like that is one of the many reasons that I am extremely happy with their software and support. They care and it shows.

They also got our new website up and running! They advised us which shopping cart software to use, and then integrated it to the Point Of Sale. Now we can upload, update, edit, add and remove products from our online store right from the POS window! When we sell an item online, the transaction can be downloaded into the POS without having to retype any information! I'm sure you can see how much time this can save! We can even sell on eBay though our website and not have to retype in ANY information; it all gets downloaded correctly right into the POS.

All in all, this is a great system and I am very happy with it and the staff at Pacific Amber Technologies. I would highly recommend it to anyone who needs a solid POS system, from a single store with a small inventory, up to large retail companies with dozens of stores and thousands of products. This software can handle whatever you need it too.

 

from Shoe Center

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I run a small business shoe store. The store has been in business for 33 years and coming into 2011 had never had any type of POS/inventory management. I came to SoftwareAdvice.com looking for assistance in locating the perfect retail software for a business that had previously never had as much as a computer. After a couple of months, I was able to narrow my search to Pacific Amber Technologies and their AmberPOS software.

Despite being based out of Vancouver and having a 3-hour time difference to me on the east coast, Pacific Amber's customer service was top notch. Since they are a smaller business themselves, they seemed to understand the constraints of time and money and really worked to make sure I was getting everything I needed without spending more than I had to. In the early stages of getting all of the hardware, if they didn't have a product that I needed for a price that worked, they would direct me towards where online I could find it while maximizing my dollars.

They assisted me every step of the way, from installation of software, to setup of any hardware, to getting my inventory tracking up and running. When it came time to set up my online store, AmberPOS was once again a huge help. The integration with my physical inventory and my online inventory was synced without much hang-up.

As a business that hadn't used any type of inventory tracking previously, or anything digital at all, AmberPOS was relativity simple to teach to my sales staff and owner, all of who had very little computer experience. Most caught on very easily, and I definitely think that AmberPOS's layout and graphics not only make it a nice system to look at everyday, but much more inviting to someone who wouldn't be as comfortable with a system that functioned the same but looked like a spreadsheet.

Over the past six months that we have had AmberPOS up and running fully in our store, any time we needed assistance we never had much issue getting in touch with their support team. Usually we could get the issue resolved within 24 hours, and they always checked back in to make sure everything was running smoothly.

I cannot recommend Pacific Amber and their AmberPOS software more for a company of any size. The only reason I gave Functionality a 4-star rating is there are still a few minor issues, but whenever those are brought to their attention they are pretty quick to listen and update the software. I'll be sure to use AmberPOS for years to come!

 

from Fin-atics Marine Supply

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

We are a small business that sells fishing and kayaking supplies both locally and online.

As our business has grown so have our data maintenance requirements. We were operating the store and online business on independent databases, which created double the work. I looked for a solution that would integrate the two platforms and create one selling database that would solve this redundancy problem.

Happily, I found Pacific Amber Technologies and their software program AmberPOS and purchased the system in June 2010. The conversion from my old system went smoothly and we were up and selling on the AmberPOS platform within a couple of weeks. AmberPOS then integrated my POS system with my online store and eliminated the necessity of managing two databases, thus cutting my workload in half. The AmberPOS system was easy for my staff to learn and the staff at Pacific Amber Technologies has been great. They have a support staff that is second to none and have completed many custom tasks for me in a timely manner.

I would highly recommend this software to anyone looking to change software platforms or starting from scratch. Great Product!

 
 
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