Cash Register Express by pcAmerica Software


 

Cash Register Express (CRE) by pcAmerica is an integrated point of sale solution for retail stores and quick-service restaurants. CRE offers inventory management, customer loyalty, time cards, permission levels, advanced reporting, and credit card processing integration. The application improves the profitability of business through faster customer checkout, reducing or eliminating shrinkage, managing employee labor and marketing to customers based on purchasing trends.

Cash Register Express provides integrated hardware to customers including touch-screen monitors, barcode scanners, and digital scales. The application also offers an e-commerce program for users looking to integrate web orders into their point-of-sale system. The solution has designed multiple features to reduce theft and increase accountability of employees.

Cash Register Express offers customizable modules including QuickBooks integration for accounts payable & receivable, general ledger, payroll processing, and purchase order management. The software offers customizable options for purchase order, inventory, and checkout. The software allows users an option to choose between purchasing the software standalone, or within separate POS packages.

 

Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8

16 Reviews of Cash Register Express by pcAmerica

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Michael from Marshalls Creek Plumbing Supplies
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Complete wast of time & money.

Ease-of-use

Functionality

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Value for Money

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I am the manager of Marshalls Creek Plumbing Supplies in Pa and we 1st purchased Cash Register Express from a PC America sales back in 2012. With this purchase were spec that inventory would be able to support scanners. Pc America sold use a Honeywell scanner and then after several months they (PC America) could not get it to work with their program. Several other problem came up and then we got a lawyer only to find out the salesman was and (ISO agent) not and employee of PC America. PC America told us that we were not the original owner as the product was sold trough a contractor (ISO agent). We abandoned the product & mothballed the equipment. It gets better! FASTFORWARD TO 2016
A Heartland salesman came for our credit processing business and through the conversation he told us that they now own PC America. After going over some of the above he said that if we want to get it up and running he would make it happen. Well we figured that we have the stuff we might as well try it. So we got it running and have a large part of the inventory installed ( no scanner though) and the owner went on vacation for a few months. I got the notice that the yearly service/tech support payment was due, we were not using the system for sales. I contacted the owner and he said that as long as we can keep installing the inventory keep going and he will make the payment when he gets back. We got the 2nd notice that payment was due and (guess what) the system will not boot up now. No error code it just will not start. I called PC America and they said it was just a coincidence (it happens he said) we don’t turn off your system because of nonpayment for support. However if you pay us the fee you will be up and running today. I contacted a IT guy we use and he said that he knows that PC America uses a time bomb in their program and if no contact with home base by a set date it shuts down. So much for ownership. Don’t deal with this company!

Pros

It seem to be easy to load in our inventory through Excel. The stations communicate with the main station very well.

Cons

No support, repeat no support. We were just loading in our inventory no sales yet. Support payment came due while owner on vacation & upon the email for the 2nd notice they system will not boot up. No error code it just will not start. PC America told us to By the support & we will be back up today. We purchase the software complete but they can still shut it down to blackmail you into paying more money.

 
 

Peter from The High Country Market
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Upgrades and

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Value for Money

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After conducting a lot of research, we decided to go with PC America Cash Register Express (CRE) when we opened our small grocery store in 2013. Set-up was easy the tech-support folks from POS Nation. We ran with a server, 2 touch screens, card swipe and pin pads, one scale, thermal printers, USB and Bluetooth scanners, and a customer display pole.

Everything was fine for the first 2 years until we started getting software upgrades. We were advised to upgrade our pin-pad to the new standards. Waited until the end of the tourist season to upgrade, and then things went to hell in a hand-basket.

Credit cards would not work... EBT cards failed... and our Loyalty Program has been dead for nearly 6 months with no fix in sight. I'm not sure what happened with PCA after they were acquired by Heartland, but it has been one disaster after another. Our Purchase Order screen was jacked-up for months on end. Eaches and Cases did not compute correctly. They supposedly fixed that with the last upgrade, but now our margins are screwed-up. I have no way of accurately knowing what our margin is now because our "cost averaging" is incorrect. Of course, this affects profit reports, tax reports, and the list goes on and on.

This is typical PC software. It functions with many bugs and is NOT very intuitive. There is no rhyme or reason to the menus, and burrowing down just leads to dead-ends.

Pros

The software is stable in the sense that it has only crashed 2 - 3 times over the course of 4 years.

Cons

See above...
Menus are NOT user-friendly.
Upgrades are obviously NOT tested.
Incompatible with many peripherals, and they try to force you into their hardware, which in turn forces you to their payment processor.
Tech support is lacking since I purchased from a hardware provider, and PCA forces me to go through the middle-man.

 
 

Melissa from Heritage Payment Solutions
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Perfect for Liquor Stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Cash register express has over 75 different reports that are available to view or print. This software is compatible with a large variety of credit card processors and equipment options to ensure compliant and secure processing. Great added feature such as card swipes for employee login, handheld scanner for efficient inventory management, scheduling features for your staff and plenty other funtions that will help reduce labor hours spent on payroll, consolidation and employee hours.

Cons

Cash register express has amazing functionality, but that can come at a high price. This is a PC based software solution, so depending on the size of your business or the number of pos stations needed, the initial cost may be significant. Some features such as 24/7 customer support and customized reports come at an extra charge as well. Since this software is so detailed, some functions such as inventory can become cumbersome and involve significant time to setup.

 
 

Tilku from Jojo's Fish and Chips
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Restaurant ProExpress

Ease-of-use

Functionality

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Value for Money

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Pros

The product is Easy to use, easy to set up, it has modifier groups, and it has a good detailed daily reports

Cons

Limited settings options such as printer setup, limited reporting, can't work if main PC is down, and poor customer service

 
 

Dawn from Southern Spirits & More
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not what I was wanting

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Functionality

Product Quality

Customer Support

Value for Money

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It seems it would be great for a restaurant it is not what I am looking for my store. A lot of things I don't use or do not know how to use.

 
 

Serwa from Xclusive2Wear
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great Product!!

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Value for Money

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N/A

After months of using this software, I am more satisfied. It is a breeze to use and the manual is easy to follow. I enjoy the Youtube videos as well. I would definitely recommend this software program.

 
 

Chris from Sunset meadow Vineyards
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Decent but needs more flexibility

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Overall system works well. Needs to allow more customization. Could be a little more user friendly on back of house.

 
 

Roberta from Belle's Argyle Grocery
Specialty: Grocery / supermarket

September 2016

September 2016

Cash register exlpress

Ease-of-use

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Likes Best

Logical to learn and use.
Easy product setup and reporting features

Likes Least

Editing payroll hours is illogical and cumbersome.

Recommendations

Cost efficient system of relative ease of use. Can import raw data.

 
 

Catherine from Cafe Eclectic
Specialty: Restaurant

July 2016

July 2016

Terrible Customer Service! Beware!

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Likes Best

Used for 8 years......
Have been told it is not the worst system...

Likes Least

Customer service!! Service representatives in India on weekends and at night. TERRIBLE!!!

Recommendations

Make sure customer service is located in the United States- not out sourced.

 
 

Joe from Bottom Shelf Liquor
Specialty: Liquor store

June 2016

June 2016

Product is ok but lord help you if you need support

Ease-of-use

Functionality

Product Quality

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Likes Best

Software has nice features for a liquor store like age verification via scanning of drivers license. Nice granular permissions to enable you to give access to only what you want to to your team. Inventory controls are great.

Likes Least

Support!!!! Anytime you have an issue you end up on a call to a support desk in India. I do not have a problem with support desk being in India but the techs that you get are horrible. They are consistently speaking over you and instead of helping just want to prove you are an idiot in there eyes. They insist on the system and all users need to have administrator rights which is not secure. I fell like I have to fight to get anything fixed and leave the call felling frustrated and ready to give up and move to another vendor.

Recommendations

I originally purchased this because they had an abundance of online supporting documents and videos and for someone like myself that is going to maintain the system them self this was important. It was only after purchasing and installing the software that I found that most of the documentation was outdated and no longer applied.

 
 

Shannon from The Article Market
Specialty: Books & music

December 2014

December 2014

moneymaker

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Likes Best

I like the quality, value, brand, and guarantee. It's excellent, fast, simple, and easy to use.

Likes Least

There's nothing I don't like about it.

Recommendations

Try it and I bet you will love it. It's guaranteed to work.

 
 

Ashley from Macy's
Specialty: Apparel & fashion

December 2014

December 2014

Review of the product

Ease-of-use

Functionality

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Likes Best

I like how easy it is to use and train others to use it. The UI is extremely user-friendly.

Likes Least

Sometimes it can shut down randomly or we have to reboot if the LAN jams up.

Recommendations

Take your time and have an open mind when using new software.

 
 

Tammy from Pockets Gas Stations
Specialty: Franchise

December 2014

December 2014

Thank you guys!

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Likes Best

They have great customer service!

Likes Least

The pricing is what I like the least! However, nothing is free these days! I feel as the pricing was fair compared to the quality vs competitors.

Recommendations

Take the time for the demo. It truly shows you all the features for this system.

 
 

Paul from The Smoke Shop II
Specialty: Tobacco

July 2014

July 2014

It's worth the price. I would suggest it to any business owner!

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Likes Best

My account manager has been with me since day one. If I have a quick question, he is there. I may have to leave a voicemail; however, most of the time, I get a call back within minutes. Email is practically instant messaging.

Likes Least

The software is loaded with features, which makes it harder to navigate; however, you do get use to it after a few weeks.

Recommendations

Step back and breathe. No software is going to be perfect and all, but look at what your business truly needs. Checkout on our old software took approximately 30 seconds, where this software is half that. Time is money.

 
 

Cheryl from Hibby's Sports Grille
Specialty: Restaurant

July 2014

July 2014

No Tech Support

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Likes Best

It's easy to use when it is working.

Likes Least

Their tech support is based out of India and is terrible.

Recommendations

Check out tech support for the software you evaluate.

 
 

Jason from So So Stop
Specialty: Convenience store

June 2014

June 2014

We bought 3 POS stations from these guys!

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Likes Best

Electronic Business Solutions were and still are extremely helpful when there is a problem or a question. Even after hours, they have folks there for support 24 hours a day/7 days a week. That goes a long way!

Likes Least

Probably the fact that it costs money. I guess I can't get it free, but it sure doesn't hurt to wish!

Recommendations

pcAmerica is well-rounded and well-developed software compared to some others I had in my previous stores. This software was by far the cheapest high quality software I found. I would recommend having all employees there when the techs are training because its very difficult to train employees when you just learned it yourself.

 
 
 
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