PremierWireless Software


 

PremierWireless from PremierMerchant is a cloud-based point-of-sale (POS) application with built-in inventory management, resource management and BI capabilities. The cloud storage allows businesses to access data from anywhere in real time.

PremierWireless's point of sale functionality allows businesses to manage all aspects of transactions including credit, debit, cash and check. The inventory management module can control both in-house as well as store inventory. The module also provides suggestions for reordering items before a particular time in order to maintain stable inventories. The resource management module can be used to monitor employees’ time and activities.

In addition, PremierWireless also have wireless-specific applications for merchant service integration, rebate tracking, integrations with activation portals such as ASAP, customer loyalty programs, texting/email marketing, repair module, Spanish translation and a used phone management system.

Bill payment solutions with integrated partners like Qpay and Epay allow dealers to streamline the process to accept bill and activation payments at the point of sale.

 

PremierWireless - Customer management
 
  • PremierWireless - Customer management
    Customer management
  • PremierWireless - Order management
    Order management
  • PremierWireless - Reporting
    Reporting
  • PremierWireless - Used phone management
    Used phone management
  • PremierWireless - Widgets
    Widgets
  • PremierWireless - Merchant services integration
    Merchant services integration
Supported Operating System(s):
Web browser (OS agnostic)

23 Reviews of PremierWireless

 

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Software Advice Reviews (12)
More Reviews (11)

Showing 1-12 of 12

Jason from Rockstar Wireless
Specialty: Wireless / cellular

September 2016

September 2016

Delivers on expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Customer Service is Excellent. Always available and ready to remote in to assist.

Likes Least

Sometimes runs a little slow and takes a while to boot up

Recommendations

Inventory management is very effective. This software is a good fit for wireless stores.

 
 

Yana from Zafar Projects, Inc
Specialty: Rentals

June 2016

June 2016

Great Product with a Great value!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I think the product is very useful, very well designed and easy to use, the only thing I would add is maybe more filters that would allow you to search. I needed help earlier this week and in a short timing I was taking care of - amazing tech support!

Likes Least

It meets all of our reporting needs, however the reporting still needs some work, but they are working on some new reporting options.

Recommendations

The job costing piece is very helpful! The amazing tech support is always there to help.

 
 

Chris from PHONES in2 CASH
Specialty: Wireless / cellular

January 2015

January 2015

Chris Rodd Owner PHONES in2 CASH

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to use, and the tech support couldn't be any faster. It is simply laid out and easy to use.

Likes Least

In the inventory end of the software it seems to convert dec and hex on the back end at random sometimes. This can be frustrating, but we have found a work around.

Recommendations

They train your employees how to use the software for free! I send in a list of topics and transactions I would like covered and they do it!

 
 

Mike from Oblates of Mary Immaculate
Specialty: Full service

December 2014

December 2014

Great time saver.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

What I like best about the product is the ease of use. The service from the vendor has been helpful.

Likes Least

Changing over to a new product was difficult, but that would happen with any one of them.

Recommendations

My recommendation is to research the software well beforehand to make sure it will suit your needs.

 
 

Chris from Cell Phone Center
Specialty: Wireless / cellular

June 2014

June 2014

It matches my line of work great! I can't think of a better solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is tailored to the cell phone industry, and any time you have a question about the software and how it works, they are just a click away ready to help.

Likes Least

I wish they would take more advice from the retailers using this software and implement some of the ideas to improve the software that I have submitted to them.

Recommendations

PremierWireless is the one for you if you work with phones and prepaid.

 
 

Eddie from Star Wireless
Specialty: Wireless / cellular

May 2014

May 2014

Eddie at Star Wireless

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

We just switched over because of their integrated Loyalty Program. We had been using a Loyalty Program that wasn't a part of our Point of Sale program. Since we have a number of stores, we wanted our customers to be able to come into any of our stores and get points for their purchases. We wanted a way to be able to give more points for accessory sales and fewer points for bill payments. None of the other POSs that we looked at allowed us to control the giveaways based on profitability. Also, this program has key chain scan cards, so our customers see our name every time they start their cars. Another benefit for us is the role configuration, which has given us a lot of freedom and control as to who we want to be able to do which duties.

Likes Least

When we switched over from our past Loyalty Program, based on the past vendor, we were not able to credit the customers with past purchases. We had given customers a free accessory after any five visits (which, in some cases, had not been very profitable for us), and now we switched over to giving loyalty points. It is an entirely different Loyalty Program, so we couldn't credit past purchases.

Recommendations

We recently had our eyes opened as to how important a Loyalty Program is to our customers. When we started looking at the cost of independent Loyalty Programs, we were pretty shocked, but we knew we were losing customers to our competitors because so many others had Loyalty Programs. We tried giving out business cards to get punched, and then we moved to an independent online firm, which was not wireless-specific. It took us a lot of tries to finally come up with an answer that is integrated into the software.

Since we have a number of stores and need to be able to see all the stores' data whenever and wherever it is necessary, it was also important to have these features. Our accountant really uses the full integration with Quickbooks, which was another must have for us.

We would rather focus on driving sales and growth. Premier Wireless has taken care of the rest.

 
 

Christy from Superior Phones
Specialty: Wireless / cellular

May 2014

May 2014

Premier Wireless

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like how easy PremierWireless is to use. You don't have to flip between multiple screens to help your customers; it's all in the same place.

Likes Least

It's a bit complicated at first, but the training was good and put me back on track.

Recommendations

Make sure that you check with other companies' integrations. If I hadn't checked out all the vendors, I wouldn't have known what to compare or where to start.

 
 

Shelly from Stevens Phone and Repair
Specialty: Wireless / cellular

December 2013

December 2013

A Great Point of Sale Software for Wireless

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their software really is for a cellular retail store. They gave me a free trial of the Point of Sale Software and took care of training for free. They were able to get my five stores open in just a few days.

Likes Least

Some of the reports are complicated at first, but after the training, the tech explained them, and now they make sense and are very helpful

Recommendations

Utilize the free training; it really helps. Make sure you put in good info to get good reporting.

 
 

Hugo from 24/7 Wireless
Specialty: Wireless / cellular

December 2013

December 2013

The Best Software for a MetroPCS dealer

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Since I am a MetroPCS dealer, I very much appreciate the full integration with Qpay. I love that I can put my activation portal ASAP in the software so that my employees can access it right through the software and don't have to have full access to the internet. I would recommend this to any dealer anywhere. If you are in the process of opening a similar store in the new markets, now is the time to change to PremierWireless for your Point of Sale needs.

Likes Least

There are too many reports to choose from, but that's okay; you never know when I might need one of those reports that I don't use now.

Recommendations

Utilize the 14-day free trial. Anything free is hard to come by, so it's refreshing that PremierWireless give you time to play around with the software.

 
 

James from Ring Ring Wireless TX

June 2012

Date: June 2012

 

George from Gold Star

June 2012

Date: June 2012

 

Chin from 101 Wireless

June 2012

Date: June 2012

 
 
Showing 1-11 of 11

Scott from Tower Communications

February 2016

February 2016

Satisfied with concerns

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I very much enjoy the Premier Wireless product. The sales, employee, reporting, and inventory management interfaces are all very user friendly and I do enjoy how they work.

My concerns come with the integration portions of the software. I made the decision to use the Premier product based on the ability to integrate with ASAP and QPay. Although the Qpay portion has been great, the ASAP portion has left a bit to be desired. I know that there were some updates that Metro did on their end, but the amount of time we were left without that integration seemed excessive. Now that the update has been completed, there are a few bugs that continue to cause errors, namely script errors that keep popping up as we complete the sale.

overall, we are happy with the product, but do have some concerns. We would love to see a schedule module built into premier, so that we can track scheduling and have the employees gain access to their schedules. This would be great to track scheduled time in/out versus actual punches without having to use an outside software. Also, the ability to see who edits time punches and creates overrides would be nice features.

Thank you much for the opportunity to provide feedback and we look forward to continuing a good relationship with Premier

Source: Capterra
 

Daniel from Phone Geek Inc.

February 2016

February 2016

Overall good, lacking some basic needs

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

My biggest complaint with this program is the Reorder Point report. The report would be much better, in my eyes, if it also listed the Product Category and Notes Category. When we try and figure out what we need to order, to replenish our inventory from our outside vendors, we have to create an extra step, outside of Premier Wireless, in order to know what we are supposed to order. If the Reorder Point Report listed the Product Categories and Notes sections, we could eliminate that extra step and streamline our ordering process. I do not feel like this would be tough to program as the report is already pulling the description, SKU and stock quantities.

Source: Capterra
 

Haroun from Alhambra Associates, Inc.

February 2016

February 2016

I don't use this software as I am not involved in the daily operations of this business:

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

You have my permission to forward the Review to the following:

Abdul Majeed Alhambra at: aalhambra87@gmail.com

Stephanie D. Hall at: sdhall0212@gmail.com

Source: Capterra
 

jermaine from Wireless Hope Inc.

February 2016

February 2016

it is a good software but it needs more features for cellphone retailers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is a very good program. However it does not meet the full needs of a cellphone retailer
. My suggestion is to look at teletracker pos system they have a great system for cellphone retailers. The only reason we are still with this pos system is because of the customer service but in order to keep us we need more feature like teletracker .

Source: Capterra
 

Irene from Alamo Wireless

February 2016

February 2016

love the software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having the option of only looking at 90 days of sales at a time is a problem. I keep our books and feel a year is necessary especially for tax or other purposes.

I also feel we should not be able to make any exchanges after 30 days --- management or otherwise. A manual input should be initiated and can be detected easier. This keeps everyone honest.

Source: Capterra
 

shawn from Lafiesta, ms cellz, cellphone outlet

February 2016

February 2016

No Corporate Standards...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Every time I have a problem with a subscription someone has a very easy answer. They don't work here anymore I understand that but you have a client that is paying a different amount for three different locations it does not make sense to me someone is manipulating with the numbers either get it right get it straight have a company standards but seems like there are no standard there are no rules all the salesperson's are making their own rules best of luck

Source: Capterra
 

Ryan from Fox Communications LLC

February 2016

February 2016

Good Product, slow speeds, no offline options

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Awesome to have a product that ties all my stores together in real time and allows me real time reporting.
Biggest drawback is the lag. There is a two, three, sometimes 5 second lag from the time I hit enter to the computer responding. The faster the internet speed and computer, the slower the lag, but it is still there. I understand this is because the product is internet based and not hosted on the computer.
It would be nice if there were a "local" option that allowed the program to be used when the internet is down.

Source: Capterra
 

Doreen from AllStar Wireless

June 2015

June 2015

Great customer service & technical support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Whenever I call the PremierWireless tech support line I receive top notch service from professional qualified staff. They answer my questions and offer additional assistance whenever needed. Their sales reps are also some of the friendliest representatives that I've talked to in quite a while. I would highly recommend their point of sale software to anyone in the wireless service industry because of the ease of use with the software, the detailed reports, and their strong customer service.

Source: Capterra
 

Jamie from Superior Wireless

May 2015

May 2015

Great Customer Service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

PremierWireless has the best customer service. Their tech team is always available and able to help with everything I need.
Also, the integration with merchant services is awesome. Makes it super easy to process transactions and less bookkeeping hassles.

Source: Capterra
 

Paul from MobileOneLLC

July 2014

July 2014

Paul from MobileOneLLC

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Everything is setup in an elementary style for ease of use, but it is elegant at the same time. It's reporting system has a wide range of reports that makes tracking sales tax, profit, and sales simple. I once received an update that messed up my printer and it was fixed in one hour after a simple phone call. My care rep is always reaching out to provide support. I like its ease of use, lack of errors, price, customer service, and wide range of reports. There is nothing about this product I have a problem with!

Source: Capterra
 

Hugo from 24/7 Wireless

June 2014

June 2014

The Best Software for a MetroPCS dealer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ease-of-use: The Qpay integration couldn't be any easier for my reps. It's a full integration and there is no room for error by any of my reps.
Functionality: My needs are completely met by PremierWireless. Their customer support is always there when I have a question.
Product Quality: The quality of this Point Of Sale is outstanding. It's very modern and fresh.
Customer Support: I have never used a Point of Sale where the techs actually answer the phone, so this is refreshing and saves me time. My reps can just access tech support right in the software.
Likes Best: Since I am a MetroPCS dealer, I very much appreciate the full integration with Qpay. I love that I can put my activation portal ASAP in the software so that my employees can access it right through the software and don't have to have full access to the internet. I would recommend this to any dealer anywhere. If you are in the process of opening a similar store in the new markets, now is the time to change to PremierWireless for your Point of Sale needs.
Likes Least: There are too many reports to choose from, but that's okay; you never know when I might need one of those reports that I don't use now.
Recommendations: Utilize the 14-day free trial. Anything free is hard to come by, so it's refreshing that PremierWireless give you time to play around with the software.

Source: Capterra