PremierWireless Software


 

PremierWireless is a user-friendly, cost-effective Point of Sale software solution that was developed to support the needs of wireless retailers in today’s competitive market. As one of the most affordable softwares in the wireless industry, PremierWireless offers a comprehensive suite of applications to help retailers of any size manage sales, control inventory and track customers, all of which are included for a low monthly fee.

Several additional features are included in this low monthly fee, including setup and inventory transfer. Their launch team will provide full support from installation to implementation and strives to make the transition as smooth as possible. PremierWireless was designed to be user-friendly at all levels, from your sales team to your back end office operations.

This cloud-based solution makes the most of today’s cutting-edge technologies to deliver real-time access from anywhere at anytime. In addition to traditional Point of Sale functionality, PremierWireless also has wireless-specific applications for merchant service integration, rebate tracking and a used phone management system. Bill payment solutions with integrated partners like TIO and Qpay offer dealers a streamlined process to accept bill and activation payments at the Point of Sale.

In addition to software, PremierWireless offers a variety of hardware options for purchase on their website, from a complete POS system to barcode scanners and label printers. All of these products work seamlessly with the software.

We recommend Premier Wireless to the wireless retailers looking for a configurable, affordable solution.

 

PremierWireless - Customer Management
 
  • PremierWireless - Customer Management
    Customer Management
  • PremierWireless - Order Management
    Order Management
  • PremierWireless - Reporting
    Reporting
  • PremierWireless - Used Phone Management
    Used Phone Management
  • PremierWireless - Widgets
    Widgets
  • PremierWireless - Merchant Services Integration
    Merchant Services Integration
Supported Operating System(s):
Web browser (OS agnostic)

9 Reviews of PremierWireless

 

from MobileOneLLC
Specialty: Wireless / cellular
Size of portfolio: Single user Portfolio size: Single user

Mobile Sales User

Ease-of-use

Everything is set up in an elementary style for ease of use, but it is elegant at the same time.

Functionality

Its reporting system has a wide range of reports that makes tracking sales tax, profit, and sales simple.

Product Quality

I once received an update that messed up my printer that was fixed in one hour after a simple phone call.

Customer Support

My care rep is always reaching out to provide support.

Likes Best

I like its ease of use, lack of errors, price, customer service, and wide range of reports.

Likes Least

There is nothing about this product I have a problem with.

Recommendations

If you're thinking of Iqmetrix rq4, save yourself the trouble and choose PremierWireless.

 

from Cell Phone Center
Specialty: Wireless / cellular
Size of portfolio: Single user Portfolio size: Single user

It matches my line of work great! I can't think of a better solution.

Ease-of-use

I have been using the software for eight months and still have trouble finding my way around some reports. They could be laid out more simply.

Functionality

It's great most of the time. From time to time, I will have internet issues at the store, and when the internet is down, this software is down. They need to implement an offline backup process that will allow sales and then submit to their server once the computer is back online again.

Product Quality

For the most part,, the quality is great. From time to time, I will have a snag where it shows I don't have a product in inventory, yet its actually there. It usually corrects itself fairly quickly.

Customer Support

Top notch customer service. Every time I've had a question, I just click remote support. If I still don't understand, they take control of my computer and show me!

Likes Best

It is tailored to the cell phone industry, and any time you have a question about the software and how it works, they are just a click away ready to help.

Likes Least

I wish they would take more advice from the retailers using this software and implement some of the ideas to improve the software that I have submitted to them.

Recommendations

PremierWireless is the one for you if you work with phones and prepaid.

 

from Star Wireless
Specialty: Wireless / cellular
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Eddie at Star Wireless

Ease-of-use

They not only trained the Managers on how to use the software, but also all of our CSRs at no charge. Any time we hire a new person, they train them for free.

Functionality

Now with the Loyalty Program that is integrated, we don't have to manage two separate programs and giveaways for the number of visits of each customer. Now, by controlling how many Loyalty points we assign for each items, we can control how much the customer has to spend before they get a giveaway, and we can also limit the points for bill payments.

Product Quality

Premier Wireless works well for one store, and it keeps working well for expansions.

Customer Support

They answer when we call. They are very professional when they conduct the training sessions for our employees. They organized the sessions, give us reminder calls (because everyone gets busy!), make followup calls, and retrain our CSRs if they need additional support. Their customer support people work hard to come up with a solution to any problem we throw at them, and since we have been expanding, we always seem to need information in a different manner.

Likes Best

We just switched over because of their integrated Loyalty Program. We had been using a Loyalty Program that wasn't a part of our Point of Sale program. Since we have a number of stores, we wanted our customers to be able to come into any of our stores and get points for their purchases. We wanted a way to be able to give more points for accessory sales and fewer points for bill payments. None of the other POSs that we looked at allowed us to control the giveaways based on profitability. Also, this program has key chain scan cards, so our customers see our name every time they start their cars. Another benefit for us is the role configuration, which has given us a lot of freedom and control as to who we want to be able to do which duties.

Likes Least

When we switched over from our past Loyalty Program, based on the past vendor, we were not able to credit the customers with past purchases. We had given customers a free accessory after any five visits (which, in some cases, had not been very profitable for us), and now we switched over to giving loyalty points. It is an entirely different Loyalty Program, so we couldn't credit past purchases.

Recommendations

We recently had our eyes opened as to how important a Loyalty Program is to our customers. When we started looking at the cost of independent Loyalty Programs, we were pretty shocked, but we knew we were losing customers to our competitors because so many others had Loyalty Programs. We tried giving out business cards to get punched, and then we moved to an independent online firm, which was not wireless-specific. It took us a lot of tries to finally come up with an answer that is integrated into the software.

Since we have a number of stores and need to be able to see all the stores' data whenever and wherever it is necessary, it was also important to have these features. Our accountant really uses the full integration with Quickbooks, which was another must have for us.

We would rather focus on driving sales and growth. Premier Wireless has taken care of the rest.

 

from Superior Phones
Specialty: Wireless / cellular
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Premier Wireless

Ease-of-use

It's super easy. They trained all my employees also, and I didn't have to do all the work.

Functionality

They have all the functions I need to make life simple.

Product Quality

The design is good. It's very functional, which is what I like about it.

Customer Support

Awesome. I actually get to talk to people and not just a recorded line!

Likes Best

I like how easy PremierWireless is to use. You don't have to flip between multiple screens to help your customers; it's all in the same place.

Likes Least

It's a bit complicated at first, but the training was good and put me back on track.

Recommendations

Make sure that you check with other companies' integrations. If I hadn't checked out all the vendors, I wouldn't have known what to compare or where to start.

 

from Stevens Phone and Repair
Specialty: Wireless / cellular
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

A Great Point of Sale Software for Wireless

Ease-of-use

The Point of Sale Software is very user-friendly. My reps make payments with the click of a button. My sales have greatly improved because of PremierWireless.

Functionality

The Qpay integration is amazing and seamless, and the fact that I can get into ASAP right from the software is great.

Product Quality

The design of the software is very cutting-edge. The quality is top notch.

Customer Support

I have never had such great customer service. My sales rep always answers her phone, and the techs are very friendly and helpful.

Likes Best

Their software really is for a cellular retail store. They gave me a free trial of the Point of Sale Software and took care of training for free. They were able to get my five stores open in just a few days.

Likes Least

Some of the reports are complicated at first, but after the training, the tech explained them, and now they make sense and are very helpful

Recommendations

Utilize the free training; it really helps. Make sure you put in good info to get good reporting.

 

from 24/7 Wireless
Specialty: Wireless / cellular
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

The Best Software for a MetroPCS dealer

Ease-of-use

The Qpay integration couldn't be any easier for my reps. It's a full integration and there is no room for error by any of my reps.

Functionality

My needs are completely met by PremierWireless. Their customer support is always there when I have a question.

Product Quality

The quality of this Point Of Sale is outstanding. It's very modern and fresh.

Customer Support

I have never used a Point of Sale where the techs actually answer the phone, so this is refreshing and saves me time. My reps can just access tech support right in the software.

Likes Best

Since I am a MetroPCS dealer, I very much appreciate the full integration with Qpay. I love that I can put my activation portal ASAP in the software so that my employees can access it right through the software and don't have to have full access to the internet. I would recommend this to any dealer anywhere. If you are in the process of opening a similar store in the new markets, now is the time to change to PremierWireless for your Point of Sale needs.

Likes Least

There are too many reports to choose from, but that's okay; you never know when I might need one of those reports that I don't use now.

Recommendations

Utilize the 14-day free trial. Anything free is hard to come by, so it's refreshing that PremierWireless give you time to play around with the software.

 

from Ring Ring Wireless TX

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

Premier Wireless has made it so easy to do business! With no double entry required because of the Qpay integration, everything is at your fingertips.

 

from Gold Star

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

With PremierWireless, we feel it is a lot easier for everyone to use then other systems. We are very appreciative of all that PremierWireless does for our company. It is way better in so many ways. The steps are easy to understand and it keeps us on track of what’s going on in our stores. Once again, thank you so much for the best product we have ever purchased!

 

from 101 Wireless

Ease-of-use

Ease-of-use

 
Functionality

Functionality

 
Product Quality

Product Quality

 
Customer Support

Customer Support

 

I have been using PremierWireless for almost a year now and I love it. I switched from another POS company and the PremierWireless team made the transition very smooth. The software is easy to use for my sales team as well as my back office operations. The customer support I receive is by far the best. When I call, I get a live person every time. I would definitely recommend PremierWireless to other dealers.

 
 
Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (888) 918-2746
Call us for a Free FastStart Consultation: (888) 918-2746