RepairDesk Software


 

RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.

 

RepairDesk - Walk-in widget
 
  • RepairDesk - Walk-in widget
    Walk-in widget
  • RepairDesk - Trade-in module
    Trade-in module
  • RepairDesk - Ticket workflow
    Ticket workflow
Supported Operating System(s):
Web browser (OS agnostic)

40 Reviews of RepairDesk

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Terrance from The Cell Guy, LLC

July 2017

July 2017

Awesome tool to manage my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

I'm way more organized.

Pros

I consolidated 3 applications I was using down to just one. My business is growing in leaps and bounds and RepairDesk had a lot to do with that.

Cons

iOS app is not as robust as website. It is however helpful for mobile repairs, it doesn't have all the functionality that I enjoy from when I, in the office.

Source: Capterra
 

Dean from NinjaRepairs
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

excellent!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

i cAN TRACK AND MANAGE ALLMY REPAIRS

Pros

its easy to use , setup and get on with everyday ! Even the mobile app its great i can finish off tickets/invoices at the customer location !

Cons

here is some info on the software that isn't needed but can't remove it due to be part of main software .

Source: Capterra
 

John from iLab Mobile

April 2017

April 2017

Excellent software for a Repair Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

We have been using RepairDesk for over 6 months and it has made our staffs lives so much easier. Definitely recommend this software

Source: Capterra
 

Cooby from Mobi 4 U

February 2017

February 2017

OUTSTANDING!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

Excellent Friendly Staff very helpful always available to help when you need help never had any problem with software

Source: Capterra
 

Richie from PhoneFix New Zealand
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

This has taken our repairs to a completely new level.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From the moment I started to trial RepairDesk I was helped along the way by a very patient Usman. Everynight for a week after, as well as numerous times since (even tonight) Usman has rung me, & setup team view so he can tutor me on how to get the most out of RepairDesk for myself and my team. As i've made suggestion, the software has modified itself to suit my needs as well as others. I am looking forward to seeing the many more integrations to come, that will better my business.
Now my business is running efficiently, my staff and customers are happier with the systems RepairDesk has helped m put in place.

Pros

How much it has improved our business. Customer lookup. Warranty tracking.

Advice to Others

If weighing between this software and another, make sure you choose RepairDesk. It is the best.

Source: Capterra
 

Tim from TGC lTD

November 2016

November 2016

Excellent Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Repair desk is an excellent point of sale software for any repair shop from single user to enterprise level .
The back up an support is second to none for service outstanding experience
Would highly recommend .

Pros

Features

Cons

Some features when you pay other clients benefit on your ideas and thoughts which can be good and bad depends on thier thoughts and input I suppose

Advice to Others

Yes could do with bulk email

Source: Capterra
 

Justin from The mobile store
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

this is the best software available on the market for managing electronic repair shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Repair desk give me an edge over the competition cause now my shop look more professional, it makes it easier to handle my inventory, my invoices and to manage my time and work. More importantly it give me an idea about what¿s work and what doesn¿t. And the fact that the software is updated regularly with new improvement makes it even more appealing.

Pros

The analytic tool (report generator)

Cons

some functions need to be password protected

Source: Capterra
 

Ian from The Mobile Phone Workshop
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Almost Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Since beta testing I have seen this software go from a good product for this type of business to an excellent one. A few glitches at first but they are always quickly rectified. Constantly upgrading and adding new features

Pros

Fairly straightforward and easy to use makes life so much easier. No. more writing out receipts.

Cons

Has features that I don't want and can't get rid of but this does not mean these are problems as other users may like them

Source: Capterra
 

Michael from Mick's Phone Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Brilliant Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Very nice software to use. We use it in my repair shop.
Very handy for keeping track of almost everything.
Constantly adding new features and perks.
When they have time - they listen to customers input and impliment features requested by the common majority.
There is a great support forum for issues, FAQ and requests for changes to the software.
In short... brilliant software!

Pros

Ease of use at POS
Being able to track all repairs in store easily
Constant improvements
Website widgets for tracking repairs and instant quotes

Cons

Not everything is absolutely perfect - mostly cosmetic. (Eg. Spelling errors, layout, etc)
POS has no customer rewards programs or support for us to add our own
No android app available
Monthly fee is a little high in Australian Dollars but is still worth it

Advice to Others

This has changed the way my shop runs for the better. We would never use a pen and paper system again.

Source: Capterra
 

Jonathan from Think Digital
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

LOVE LOVE LOVE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Switched from Premier Wireless and although this software is simpler, all my needs were QUICKLY added and it helps us keep better track of our business. I've improved in many ways using this software.

Pros

Beautiful. Does a lot of the work for you. Fast tech support that listens and is always ready to help. Generous as well.

Cons

Can't really say there's anything,...

Source: Capterra
 

Tirath from Enet mobile repair centre
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Super fast software for phone repair shops

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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I am using this software from few months for my repair shop and love it
You can save all work,send email to customer or text

Source: Capterra
 

Brenden from Smart Fix
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Excellent System - Unbeatable Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have used multiple repair POS systems at Smart Fix. When we came across Repair Desk, we had several questions and concerns. Usman answered all our employees' questions quickly and updated the system to fit out needs. Repair Desk has been exceptional and we look forward to expanding with them in the future.

Pros

The price is on point and comparable/cheaper than many other repair POS options out there. Customer service is excellent. POS is straight forward and easily customizable for your business.

Cons

The spreadsheets of information were not uploading correctly at first - Usman went above and beyond at 1a.m. to upload them and make sure they were working correctly for the next business day.

Advice to Others

If you trial RepairDesk and find something that doesn't fit your needs perfectly, simply submit a suggestion and it will be looked at. We have never had another POS system cater to use personally, as well as updating the options for everyone else at the same time. They are driven by feedback, not just their ideas.

Source: Capterra
 

Jack from iphoneRepairs.com.au

June 2016

June 2016

Very good repair POS software. Highly recommended.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is constant improving and its capable to managing a larger scale operation. We use this system for multi stores and a pool of technicians.

Source: Capterra
 

Clayton from TechCentreUK

June 2016

June 2016

Perfect piece of software!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Forever updating your personal requirements, absolutely fantastic customer service, and the software does exactly what it says! You can't ask for much more!

Source: Capterra
 

Mauro from Bizasoft

May 2016

May 2016

BEST OF THE BEST

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

New on the iphone/pc repair market? if yes or not, this is the best POS software you can find out there, very friendly, complete, and constantly update that let you work in harmony... The customer service is awesome, Usman and his staff response is very fast and resolve your problems in short time... i recommend it 100%

Source: Capterra
 

Andrew from Kixup iPhone Repairs

May 2016

May 2016

Fantastic Mobile Repair Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Was previously using just a retail POS. When I come across RepairDesk, it combined and streamlined about 3 separate systems I was using, plus more!

Has made it so much easier to manage inventory, and track the cost of each repair. I can now also see how much time I am spending on each repair.

The support received is fantastic as well. I found a small bug in one of the reports and it was fixed within the hour. They are always a quick email away for any questions you may have and respond promptly!

Recommend for even the small repair shops like me, but looks like we will easily be able to scale our business with this software!

Source: Capterra
 

shahab from Fixspot

April 2016

April 2016

Great POs for repair shops!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using RepairDesk for the last few months and I am really happy with everything.
I really recommend it to whoever have a repair shop and wants to control everything without any hassle. Greate customer support and new feature development too.

Source: Capterra
 

Michael from Mick's Phone Repair

March 2016

March 2016

Simple, neat, fast and effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

No cons to share as issues mentioned to the support team are sorted too fast to worry about :)
It has simplified the way i run my store and my staff love it also.
Tracks literally everything and is now integrated in with my Xero Accounting Software also which makes life much easier.
Great service from the Support team and a big thank you for making my day to day tasks much easier :)
Couldnt go back to pen and paper again - our business is beginning to revolve around RepairDesk!

Source: Capterra
 

Michael from CV Cellular Solutions

March 2016

March 2016

Excellence in the making!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For a while we have looked for a great pos for our locations. We were having trouble with inventory and customer relations. Using repair desk has made it vital to our success. With inventory tracking and customer management I can now focus on other things that need to be done. The interface is really simple and it even links to your current website so customers can track repairs and create orders. Usman has been there every step of the way. Even when its inconvenient for him. This makes repair desk stand out from the rest and we appreciate everything! Great Job Repair Desk!

Source: Capterra
 

talea from eureka mobile

March 2016

March 2016

very happy customer with REPAIRDISK

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Usman thank you for your work that you really save my time to my géerer repair center and also very good service and technical support I recommend it for all the repair center

Source: Capterra
 
 
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