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Retail Anywhere Point of Sale (POS) Software
 | 4 Reviews (3.8/5) |
The Retail Anywhere software suite is an end-to-end solution for retailers looking to automate everything from point of sale to warehouse management.
The system is best for small and medium-size retailers of most specialties, including general merchandise, apparel, resale and consignments, wine and spirits, and attractions. Some customers include Nakajima USA, Powell’s Sweet Shoppe, Diane Von Furstenberg, Spirits Unlimited, Century Liquor and Wine, and the Rocky Mountain Chocolate Factory.
Retailers looking for a mobile POS can also use Retail Anywhere’s mobile application to take the point of sale application on the go. This version of Retail Anywhere boasts the full functions of the computer-based point of sale system. This is a great feature for retailers looking to turn employees into mobile point of sale terminals.
Retail Anywhere software integrates with several third party applications for eCommerce, ERP, Accounting and more. Built on Microsoft's SQL Server and .NET 3.0 technologies, Retail Anywhere solutions are offered as both on-premise and web-based software systems. Retail Anywhere's 24/7 customer service provides constant technical support for systems issues.
4 Reviews of Retail Anywhere
Overall rating
The Retail Anywhere package... top to bottom...is great! Out of the box, it has everything you need and more. If you need something more customized they can do that, too.
We have doing business with RA since 1999. To date, we have not even considered using another solution for our POS, WH, and back-office needs.
I would recommend the Retail Anywhere solution to anyone.
We have doing business with RA since 1999. To date, we have not even considered using another solution for our POS, WH, and back-office needs.
I would recommend the Retail Anywhere solution to anyone.
Overall rating
Our retail consignment company has been using Retail Anywhere POS technology since December 2007. We switched retail software providers because our previous provider could not consistently support our volume and customer service requirements.
We have been very pleased with our relationship with Retail Anywhere, as well as the support provided for our software. The Retail Anywhere support team has been responsive to our requests for help by phone, as well as making recommendations for store equipment changes in our stores in order to boost relocation and expansion efforts. The Retail Anywhere systems have proven to be scalable for us, both in terms of opening new stores, as well as supporting additional store growth. It has been very easy to add additional stores to our network and add POS terminals to our existing stores without customer service disruption.
Since we are a consignment store, a key feature for us is the ability to manage all of our consignment accounts efficiently. The Retail Anywhere system design keeps track of our thousands of consignors centrally, so that each consignor is able to consign at any of our stores through a single account. A consignor can also review all of their current-to-date account activity at any of our stores during normal business hours, regardless of which store, or multiple stores, they have consigned items for resale.
We have been very pleased with our relationship with Retail Anywhere, as well as the support provided for our software. The Retail Anywhere support team has been responsive to our requests for help by phone, as well as making recommendations for store equipment changes in our stores in order to boost relocation and expansion efforts. The Retail Anywhere systems have proven to be scalable for us, both in terms of opening new stores, as well as supporting additional store growth. It has been very easy to add additional stores to our network and add POS terminals to our existing stores without customer service disruption.
Since we are a consignment store, a key feature for us is the ability to manage all of our consignment accounts efficiently. The Retail Anywhere system design keeps track of our thousands of consignors centrally, so that each consignor is able to consign at any of our stores through a single account. A consignor can also review all of their current-to-date account activity at any of our stores during normal business hours, regardless of which store, or multiple stores, they have consigned items for resale.
Overall rating
Retail anywhere provides us with excellent customer support. We can email our issues and they are addressed in a timely manner. Entering and receiving orders through the system is very beneficial. Love the filtering features, vendor information, and all the basic features.
• Retail Anywhere has many problems - some issues have been present for the past several years and still have not been resolved
• We have asked again and again for passwords and clearance levels to be removed from the cash registers, to no avail.
• Cash registers freezing.
• The system freezing while we are entering orders.
• The total of the day being miscounted.
• Posted orders disappearing.
• Price changes not being transmitted to the cash registers.
• Inaccurate inventory.
• The system crashed when it was upgraded; we kept having major problems as the weeks unfolded. I cannot justify the increase in price; the upgrade is minimal and did not address already existing issues.
• Retail Anywhere has many problems - some issues have been present for the past several years and still have not been resolved
• We have asked again and again for passwords and clearance levels to be removed from the cash registers, to no avail.
• Cash registers freezing.
• The system freezing while we are entering orders.
• The total of the day being miscounted.
• Posted orders disappearing.
• Price changes not being transmitted to the cash registers.
• Inaccurate inventory.
• The system crashed when it was upgraded; we kept having major problems as the weeks unfolded. I cannot justify the increase in price; the upgrade is minimal and did not address already existing issues.
Overall rating
I am the owner of a Powell's Sweet Shoppe, a retail store that sells nostalgic candy. We are part of a small franchise (16 stores). Retail Anywhere is the software used by the franchise. The version is 2009.9.28.
Training to use the software was minimal, with additional input on a need to know basis from corporate office and Retail Anywhere support team (not enough/not practical).
- I have used many ERP systems; this one is not the most user friendly or efficient.
- There are problems with the system that result in inaccuracy in inventory and other data, so far the root cause has either not been identified or has been identified but not fixed.
- Customer support varies greatly depending on the tech that responds (40 good to 60 bad). When good: Tech is friendly, understands that user is not as IT savvy and figures out solutions in an efficient manner. If answer is not immediately available, tech knows where/how to source solution and gets back to user promptly.
When bad: Tech is unable to communicate with non-tech audience, which can come across as condescending. At times tech is unable to provide even simple answers, knowledge base for the software they support is not present. Some put you on speaker and speak low, which means we can barely hear them, not appropriate for customer service. In general, the phone system used is not clear (line and headphones/phones not good?), which makes it difficult to communicate. Response times can be over 4 hours, too long. Coverage hours end at 5pm and are on weekdays only, when our business runs into 9pm and weekends.
- Overall, I think that the software may not be robust enough for our needs.
- Should have more detailed user manuals that go over the typical recurring needs (ex: how to reboot system, what to do when cash register printer fails, what type of passwords are needed, why, etc...).
- Training was provided at opening of the store, additional training should be given after users are more familiar with the software to go deeper into functionality.
Training to use the software was minimal, with additional input on a need to know basis from corporate office and Retail Anywhere support team (not enough/not practical).
- I have used many ERP systems; this one is not the most user friendly or efficient.
- There are problems with the system that result in inaccuracy in inventory and other data, so far the root cause has either not been identified or has been identified but not fixed.
- Customer support varies greatly depending on the tech that responds (40 good to 60 bad). When good: Tech is friendly, understands that user is not as IT savvy and figures out solutions in an efficient manner. If answer is not immediately available, tech knows where/how to source solution and gets back to user promptly.
When bad: Tech is unable to communicate with non-tech audience, which can come across as condescending. At times tech is unable to provide even simple answers, knowledge base for the software they support is not present. Some put you on speaker and speak low, which means we can barely hear them, not appropriate for customer service. In general, the phone system used is not clear (line and headphones/phones not good?), which makes it difficult to communicate. Response times can be over 4 hours, too long. Coverage hours end at 5pm and are on weekdays only, when our business runs into 9pm and weekends.
- Overall, I think that the software may not be robust enough for our needs.
- Should have more detailed user manuals that go over the typical recurring needs (ex: how to reboot system, what to do when cash register printer fails, what type of passwords are needed, why, etc...).
- Training was provided at opening of the store, additional training should be given after users are more familiar with the software to go deeper into functionality.
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