Retail Pro Point of Sale (POS) Software


 

Retail Pro contains all the important features for retail management applications: point of sale, CRM, inventory management, merchandising, and accounting. This system has over 35,000 users all across the globe that specialize in every type of retail segment imaginable.

Retail Pro offers a point of sale system with store replenishment capabilities, product return management, and the ability to manage employee hours, attendance, and commissions. Customer information and loyalty can be tracked for marketing purposes, and orders can be placed for both special items and mass stock replenishment.

Retail Pro provides a number of tools for retailers to fine-tune their businesses. Retailers can better manage their stock levels with stock rebalancing, SKU tracking, and item performance metrics. Businesses that take web-orders can use the eCommerce application within Retail Pro to manage Internet sales. All of these initiatives can be measured using the key performance indicator (KPI) reporting within the business intelligence application.

The system is built on Delphi 7 and uses an Oracle 9i databse. Users can access it with a computer running Windows 2000, Windows XP, or Windows 7, and it can be deployed on Windows 2000, Windows XP Pro, and Windows 2003 servers. Retail Pro is offered as an on-premise system.. The Retail Pro Enterprise Integration Manager allows Retail Pro to be integrated with third-party ERP, MRP, and HR systems.

Retail Pro has an extensive network of dealers and partners, making it an attractive option for buyers looking for a robust system with local support.

 

Retail Pro - Homescreen
 
  • Retail Pro - Homescreen
    Homescreen
  • Retail Pro - Customer
    Customer
  • Retail Pro - Inventory List View
    Inventory List View
  • Retail Pro - Inventory Form View
    Inventory Form View
  • Retail Pro - PO
    PO
  • Retail Pro - POS Screen 1
    POS Screen 1
  • Retail Pro - POS Screen 2
    POS Screen 2
Supported Operating System(s):
Windows XP, Windows 7, Windows 2000

40 Reviews of Retail Pro

Showing 1-20 of 40

 

from PSA
Specialty: Sporting goods
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Retail Pro 9 & JD Associates Leominster, MA

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Retail Pro is a easy to use. The vendor, JDA, is responsive when we have a question.

Likes Least

The software does not have a process module for manufacturing or changing the product for resale. There are no issues with the vendor.

Recommendations

For retail businesses requiring a POS solution the system is straightforward and user-friendly.

 

from Cop-Copine
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Cop-copine

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's user friendly system with very helpful IT support.

Likes Least

I don't have any complaints. For the most part, it satisfies our essential needs.

Recommendations

When using customer functions and entering in new clients, it would be easier to just add in new clients without having to input their name twice if they never shopped before. There should be a way that the name stays present.

 

from Alexis Bittar
Specialty: Jewelry
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Retail Pro v9

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It's easy to use, and they are a very helpful vendor.

Likes Least

Sometimes, it's a little slow, seeing that it takes over 4GB of memory to run.

Recommendations

Look for the layouts. They are kind of different from other versions but can be customized.

 

from Burton Snowbaords
Specialty: Sporting goods
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

JDA and RPro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Likes Least

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Recommendations

It's all in the initial setup. Get yourself a good service provider like JDA to get you going.

 

from Especially for Pets
Specialty: Pets & supplies
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Retail Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I've been using Retail Pro for over 15 years and would not be able to run my business without it.

Likes Least

I would like the reporting to be a little more robust.

Recommendations

Point of Sale/Inventory Control is mission-critical for a retailer. You simply must have it.

 

from Boutique Wearhouse
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Retail Pro and Big Hairy Dog: a Winning Combination

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The Retail Pro product and Big Hairy Dog are unique in a number of ways:
1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner.
2) The product is mature and, as a result, is extremely robust.
3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis.
4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.

Likes Least

The user interface of the product could be more intuitive.

Recommendations

Determine your selection criteria against which you want to evaluate the different offerings. Make sure that you are clear on the functions you want demoed by the prospective vendors. Ideally, develop a demo script. Make sure that the product you select is robust. POS is a mission critical system for retail, and no downtime during trading hours can be tolerated.

 

from Pools & Cues & Spas, Too - Auburn, MA
Specialty: Other specialty retailer
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

J.D Associates and Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Likes Least

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

Recommendations

We researched five different companies, including two software companies that offered software that were tailored specifically for our industry, and we chose Retail Pro. So my recommendation is to take a really good look at all they have to offer before making your final decision.

 

from Atlas Fireworks Factory, Inc.
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Retail Pro & J.D. Associates -A Winning Combination!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward.

Likes Least

Not having ability to "edit" the preloaded report formats to suit our needs.

Recommendations

For any size business requiring a POS solution, Retail Pro is a straightforward, menu-driven, and user-friendly option.

 

from Divine Mercy Gift Shop
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Retail Pro review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We have recommended Retail Pro to a couple of businesses because we love this program. JD associates is a great vendor to work with; they are always there to help.

Likes Least

There isn't anything that I can say negative about Retail Pro or JD associates.

Recommendations

Retail Pro is very easy to navigate through. There are a number of options to choose from to get all the information and reports you need to run a successful business.

 

from Wildlife Trading Company
Specialty: Other specialty retailer
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Retail Pro with our business partners at J.D. Associates

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.

Likes Least

There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.

Recommendations

If I were looking at installing Retail Pro, I would definitely look at the partner who would be supporting me because the software is only as good as those who are supporting it. In my opinion, J.D. Associates has been a great partner for us in the support of Retail Pro, which is what is needed.

 

from Prevue Formal and Bridal
Specialty: Apparel & fashion
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Business Owner

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.

Likes Least

They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.

Recommendations

Make sure that they can service any problems when they come up. Many companies are only available during the normal business week but retail is open seven days a week, early to late. If you have a problem on the weekend and are told to call back Monday morning, it is way too late!

 

from Alexis Bittar
Specialty: Jewelry
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Retail Pro v9

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I find it very user-friendly and very visual with the layout. The vendor always responds to questions and is always willing to help.

Likes Least

Nothing that I can think of currently. The product is very easy to use, and the vendor is always there to support and provide whatever is needed.

Recommendations

Take time to explore the software and to know the software. There are many things that can be accomplished during this time

 

from Peninsula Luggage
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Solid Retail Pro User

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Retail Pro provides a great POS system that allows me to track down inventory in my store and also lets me see instantly what other stores have in stock in case a customer is looking for something I am out of. One Step Retail has provided great support to all of our stores, including the installations for our new stores.

Likes Least

I wish there was a way of detecting when someone does not have enough funds on a prepaid credit card, because we get a lot of tourists in our stores. Sometimes there are a few glitches with the system, but our support is always quick about getting back to me.

Recommendations

I would absolutely recommend Retail Pro because of everything you have at your fingertips. There is so much knowledge to gain through inventory control. I can instantly view the quantity of our products in stock and compare it to other stores so I can let a customer know what's available. Then, if it is not in stock at my store, I can find the location that has it available.

 

from City Lights
Specialty: Gifts
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Great Point Of Sale Software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

They OneStep team is thorough with a capital T.

The product is extremely robust, putting all the important metrics a click away.

Likes Least

The biggest downside to V9 vs V8 is the speed. V9 is significantly slower.

One other big downside to the RPro software is it limits your third-party options. We are stuck using only one CC processor, which ties our hands and limits our ability to get the best possible deal/rates.

Recommendations

Invest the time to do your research. RPro has a lot of features and reporting that I haven't seen in other systems.

 

from Geppetto's Toys
Specialty: Toys / hobby shop
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Happy Retail Pro Customer and One Step Retail Solutions Client

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The biggest change was having tighter control on inventory, needing less inventory, and generating more sales on a smaller inventory value. That’s pure profit! As our store really began to take flight, we built a great partnership with One Step Retail Solutions and have been going strong with them since 1994.

Likes Least

There isn't much I don't like about the product. It is very user-friendly.

Recommendations

Plan carefully; think of how to do things differently to maximize the POS system. There are so many features to choose from!

 

from James Perse
Specialty: Apparel & fashion
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

Excellent Everything!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It is simple and easy to use!

Likes Least

There's very little that I don't like.

Recommendations

If you can, work with OSRS; they will make your experience many times better.

 

from Sports Station
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Retail Pro POS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is user-friendly POS system.

Likes Least

The software is user-friendly, but it cannot be customized to end user needs; it is very restrictive.

Recommendations

It's very good Software, but you need to have a very good dealer like Big Hairy Dog for support.

 

from Grand Canyon Universiyt
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Grand Canyon University Arena Team Shop

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I like the ease of use and the availability of the Retail Pro and One Step Staff. One Step Retail Solutions has shown me and the GCU Team Shop that they are committed to providing us with the highest level of customer satisfaction possible. They have worked with the GCU Team Shop on our mobile store and provided continual support as our store has evolved.

Likes Least

The system is easy to use, but I know there is so much more to our point of sale system. I wish there were classes or webinars offered for free to explain how to use more of the features.

Recommendations

Do your research. Compare brands, ease of use, functions offered, and price.

 

from Alys Grace
Specialty: Apparel & fashion
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Retail Pro v8.6 - great for serious small-to-medium specialty retailers

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Retail Pro is highly customizable, powerful, and scalable for small-to-medium businesses with one or more locations. Our support is through Big Hairy Dog, who provides great support with knowledgeable techs and sales staff.

Likes Least

It is not cheap. The licensing and maintenance fee model is cost prohibitive for smaller businesses looking for a simple way to ring sales and track inventory.

Recommendations

If you are a one-store, one-register shop, there are other software packages out there that can serve as a glorified cash register for a lot less money.

But if you are willing to make the investment both in time and resources to take advantage of the wealth of features and customization options, Retail Pro is great for either a small business looking to expand or a medium-sized, multiple-location operation.

 

from World of Wonders Science Museum
Specialty: Museum / park / zoo
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Happy Retail Pro User!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

First off, we have really enjoyed working with Big Hairy Dog for the last five years. We have an awesome trainer, who is fantastic on his followthrough, which is extremely important in the retail business. Our support rep is also very quick to respond when we need technical assistance. The software is very user-friendly and so diverse, covering most of our needs at the WOW.

Likes Least

Being my first time using POS systems, I have no complaints because of the training that we had from the very beginning. I have also talked with other Retail Pro customers, and they all feel the same when using this product.

Recommendations

Give us a call, and we will be able to address any of their concerns. Or call other Retail Pro users.

 
 
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