Retail Pro Point of Sale (POS) Software


 

Retail Pro is a specialty retail management software platform featuring POS, replenishment and inventory management, promotions, employee and customer management, back office, performance, and KPI reporting capabilities.

Retailers can use Retail Pro to overcome data fragmentation and tailor Retail Pro to their exact workflow, branding, and business needs, whether you operate as a franchise, corporate store, outlet, or multi-subsidiary retailer.

Retailers can leverage application program interfaces in Retail Pro to connect and sync retail data with third-party solutions including ERP, MRP, CRM, HR systems, e-commerce sites, loyalty, RFID, merchandising, clienteling, and other tools to allow business owners to customize their experience to fit their needs.

Retail Pro is available globally, with installations in 125+ countries with over 159,000 users, for retailers expanding worldwide. Their Business Partner network provides local support for multi-regional complexity, multiple currencies, taxations, and regional regulatory policies everywhere you retail.

 

Supported Operating System(s):
Windows 7, Windows 8, Windows 10

49 Reviews of Retail Pro

 

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Software Advice Reviews (48)
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Showing 1-20 of 48

jim from Heavenly Sleep Shoppe
Specialty: Furniture & home decor
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Our software is just old and needs to be updated. It is simple and easy to use

Pros

this sales system came with the store when I bought it. It's easy for me to use. Backups are slow and seem to take forever

Cons

old and outdated

Advice to Others

get the newest version of course

 
 

Kathryn from Coolfront
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

RPro Gets the Job Done but Not Without Glitches

Ease-of-use

Functionality

Product Quality

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N/A

RPro is easy-to-use and works as a POS system in retail. Visually, it's outdated and the UX can definitely be improved. It's pretty quick but has its glitches, one being gift receipt printing. When printing gift receipts, you have to print it a few times in order to get the items you want on it. I've also used MindBody as a POS and found that superior to RPro.

Pros

Easy to use, gets the job done

Cons

Outdated UX/UI, glitchy

 
 

Randy from Cardston Book Shop
Specialty: Books & music
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Full-featured, for advanced users

Ease-of-use

Functionality

Product Quality

Ease-of-use
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N/A

We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.

Pros

Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

Cons

Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.

 
 

Rebecca from Crafty Kids
Specialty: Other specialty retailer

December 2014

December 2014

Crafty Kids Review

Ease-of-use

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Likes Best

Very user friendly and easy to use. Plus online support is very helpful.

Likes Least

There's limited functionality for our products, which are homemade specialty retail items.

Recommendations

Consider your product line, quantity, and diversity of products offereed

 
 

Vahid from Tarbiat Moallem University
Specialty: Books & music

December 2014

December 2014

Excellent in quality

Ease-of-use

Functionality

Product Quality

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N/A

Likes Best

They offer excellent service and a quality product.

Likes Least

There is nothing that I do not like about about the product and vendor.

Recommendations

I recommend that they should examine the software and use it.

 
 

Loc from eBizz
Specialty: Electronics & appliances

December 2014

December 2014

My Review of Retail Pro

Ease-of-use

Functionality

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Likes Best

I like their services and delivery, as well as their customer service and helpline.

Likes Least

Their price is a little bit too pricey (toward the high end).

Recommendations

Check out the functions and look for bugs and security issues.

 
 

Quentin from Growth Strats
Specialty: Other specialty retailer

December 2014

December 2014

Test for Growth Strats and the perception behind it.

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Likes Best

I like the core set of products and customer service. I'm easily able to integrate it into our system.

Likes Least

The price isn't great. It wasn't that easy to learn for most of the team. The system crashes at unexpected times.

Recommendations

Test them out and ask lots of questions. Read the reviews. Poll those who'll be using it what they need/would like to see and poll those who work with those in this function to gather intelligence too.

 
 

Karthikeyan from CTS
Specialty: Grocery / supermarket

December 2014

December 2014

Retail Pro Review

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

I like the reliability and better customer service. Issues get resolved very quickly.

Likes Least

The cost is bit higher. It could be bit cheaper. Sometimes we feel that the value is less for the price we pay.

Recommendations

Think about the usage before you buy. If you need reliability, this is best option for you.

 
 

Jack from PSA
Specialty: Sporting goods

September 2014

September 2014

Retail Pro 9 & JD Associates Leominster, MA

Ease-of-use

Functionality

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Likes Best

Retail Pro is a easy to use. The vendor, JDA, is responsive when we have a question.

Likes Least

The software does not have a process module for manufacturing or changing the product for resale. There are no issues with the vendor.

Recommendations

For retail businesses requiring a POS solution the system is straightforward and user-friendly.

 
 

Diana from Cop-Copine
Specialty: Apparel & fashion

September 2014

September 2014

Cop-copine

Ease-of-use

Functionality

Product Quality

Customer Support

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Ease-of-use
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Likes Best

It's user friendly system with very helpful IT support.

Likes Least

I don't have any complaints. For the most part, it satisfies our essential needs.

Recommendations

When using customer functions and entering in new clients, it would be easier to just add in new clients without having to input their name twice if they never shopped before. There should be a way that the name stays present.

 
 

Lucky from Alexis Bittar
Specialty: Jewelry

August 2014

August 2014

Retail Pro v9

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

It's easy to use, and they are a very helpful vendor.

Likes Least

Sometimes, it's a little slow, seeing that it takes over 4GB of memory to run.

Recommendations

Look for the layouts. They are kind of different from other versions but can be customized.

 
 

Eric from Burton Snowbaords
Specialty: Sporting goods

July 2014

July 2014

JDA and RPro

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

JDA not only provides the support we need but is also forward looking, allowing us to plan for the future. Retail Pro consistently gets the job done for us.

Likes Least

I'd like to see some improvements in store-to-store data transfer. Real time information at the central hub is a must.

Recommendations

It's all in the initial setup. Get yourself a good service provider like JDA to get you going.

 
 

Michael from Especially for Pets
Specialty: Pets & supplies

July 2014

July 2014

Retail Pro Review

Ease-of-use

Functionality

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Likes Best

I've been using Retail Pro for over 15 years and would not be able to run my business without it.

Likes Least

I would like the reporting to be a little more robust.

Recommendations

Point of Sale/Inventory Control is mission-critical for a retailer. You simply must have it.

 
 

Clive from Boutique Wearhouse
Specialty: Apparel & fashion

July 2014

July 2014

Retail Pro and Big Hairy Dog: a Winning Combination

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

The Retail Pro product and Big Hairy Dog are unique in a number of ways:
1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner.
2) The product is mature and, as a result, is extremely robust.
3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis.
4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.

Likes Least

The user interface of the product could be more intuitive.

Recommendations

Determine your selection criteria against which you want to evaluate the different offerings. Make sure that you are clear on the functions you want demoed by the prospective vendors. Ideally, develop a demo script. Make sure that the product you select is robust. POS is a mission critical system for retail, and no downtime during trading hours can be tolerated.

 
 

Chris from Pools & Cues & Spas, Too - Auburn, MA
Specialty: Other specialty retailer

June 2014

June 2014

J.D Associates and Retail Pro

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well!

I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

Likes Least

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

Recommendations

We researched five different companies, including two software companies that offered software that were tailored specifically for our industry, and we chose Retail Pro. So my recommendation is to take a really good look at all they have to offer before making your final decision.

 
 

Tricia from Atlas Fireworks Factory, Inc.
Specialty: Other specialty retailer

June 2014

June 2014

Retail Pro & J.D. Associates -A Winning Combination!

Ease-of-use

Functionality

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Likes Best

Retail Pro and J.D. Associates are the total package! As our business continues to grow, they provide the necessary software/hardware, training, and all-around retail solutions to help us achieve our goals. Email updates keep us well-informed of industry changes, as well as any new products available that will enhance our POS experience. Webinars are also offered as an integral part of our training experience. I can always count on their expertise and professionalism to keep us moving forward.

Likes Least

Not having ability to "edit" the preloaded report formats to suit our needs.

Recommendations

For any size business requiring a POS solution, Retail Pro is a straightforward, menu-driven, and user-friendly option.

 
 

Gail from Divine Mercy Gift Shop
Specialty: Other specialty retailer

June 2014

June 2014

Retail Pro review

Ease-of-use

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Likes Best

We have recommended Retail Pro to a couple of businesses because we love this program. JD associates is a great vendor to work with; they are always there to help.

Likes Least

There isn't anything that I can say negative about Retail Pro or JD associates.

Recommendations

Retail Pro is very easy to navigate through. There are a number of options to choose from to get all the information and reports you need to run a successful business.

 
 

John from Wildlife Trading Company
Specialty: Other specialty retailer

June 2014

June 2014

Retail Pro with our business partners at J.D. Associates

Ease-of-use

Functionality

Product Quality

Customer Support

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Likes Best

We have been using Retail Pro for a number of years now and have been partnering with J.D. Associates, Leominster, MA since the start. J.D. Associates have helped up with moving us from Retail Pro 8 to RP9, as well as their normal day-to-day support. Because of the uniqueness of our business, we often have odd uses or requests of Retail Pro, but J.D. Associates helps us work through each request and challenge to help us move our business forward.

Likes Least

There are shortcomings with Retail Pro 9 reports. This is a known issue and shouldn't be a surprise. Other challenges we have seen could be due to how our system is configured, but we are working through that.

Recommendations

If I were looking at installing Retail Pro, I would definitely look at the partner who would be supporting me because the software is only as good as those who are supporting it. In my opinion, J.D. Associates has been a great partner for us in the support of Retail Pro, which is what is needed.

 
 

Stephen from Prevue Formal and Bridal
Specialty: Apparel & fashion

June 2014

June 2014

Business Owner

Ease-of-use

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Likes Best

The response time from service department is very good. It covers all categories for us. Layaway, special orders, time in/out, etc.

Likes Least

They charge per seat. If you use a main server to control the points of sale, the server is considered a seat. I know it is hard to have a billing structure for different types of companies, but small independents have a tough time.

Recommendations

Make sure that they can service any problems when they come up. Many companies are only available during the normal business week but retail is open seven days a week, early to late. If you have a problem on the weekend and are told to call back Monday morning, it is way too late!

 
 

Randolph from Alexis Bittar
Specialty: Jewelry

June 2014

June 2014

Retail Pro v9

Ease-of-use

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Likes Best

I find it very user-friendly and very visual with the layout. The vendor always responds to questions and is always willing to help.

Likes Least

Nothing that I can think of currently. The product is very easy to use, and the vendor is always there to support and provide whatever is needed.

Recommendations

Take time to explore the software and to know the software. There are many things that can be accomplished during this time

 
 
 
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