RQ Retail Management Software


 

iQmetrix specializes in retail software, with products focused on retail management and customer experience technology. The RQ Retail Management system is iQmetrix’s flagship POS software product, which allows the user to manage all the key components of a retail business: POS, CRM, Inventory Management, HR and Accounting. It also features additional modules for managing Marketing, Reporting and Analytics, as well as Sales and Service Automation.

RQ is customized for the wireless retail industry, with specific integrations for reconciling carrier commissions, and wireless partner integrations that offer services like handset trade-in, bill payment and handset protection at the point of sale. RQ also features a number of front-end and back-end integrations for the wireless retailer, such as payment processing, vendor managed inventory, biometric security, marketing automation, and more.

The RQ product suite extends to in-depth data analysis with its BI (Business Intelligence) platform. BI allows the user to pull all sorts of RQ data and display it in a variety of standard and customized reports, to enable better decision making. BI also connects to iQmetrix Maps, which allows for interactive geographic data visualization.

RQ also extends to users via a pair of mobile apps, RQmobile and myRQ. RQmobile is an iOS app that turns an iPod Touch or iPhone into a mobile POS and inventory scanner at once. myRQ is a mobile web app that lets employees access customizable RQ metrics on the go, in order to track performance, read company updates and more.

 

RQ Retail Management - Home Screen
 
  • RQ Retail Management - Home Screen
    Home Screen
  • RQ Retail Management - POS - Phone Activation Wizard
    POS - Phone Activation Wizard
  • RQ Retail Management - Customer Profile Screen
    Customer Profile Screen
  • RQ Retail Management - Operations Management Screen
    Operations Management Screen
  • RQ Retail Management - Inventory Management Console
    Inventory Management Console
  • RQ Retail Management - Reporting: Performance Dashboard
    Reporting: Performance Dashboard
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

21 Reviews of RQ Retail Management

Showing 1-20 of 21

 

from NATE'S PHARMACY
Specialty: Pharmacy
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

VERSATILE AND EASY TO LEARN

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Value for Money

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Likes Best

VERY VERSATILE SYSTEM EASY TO USE AND TRAIN NEW EMPLOYEES

Likes Least

SOME OF THE LOADING FOR REPORTS AND ITEM UPDATES TAKES WAY TOO LONG.

Recommendations

MAKE SURE YOUR CURRENT WORK FLOW WILL WORK WELL WITH THIS SOFTWARE.

 
 

from Quintin Co
Specialty: Apparel & fashion
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Fits all of my business needs

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N/A

Likes Best

My favorite aspect of this product was the ability to personalize my workspace. The interface was also extremely easy to use.

Likes Least

There is nothing I would change about this product. In my eyes, it fits all of my business needs.

Recommendations

I currently use myRQ and I recommend it to everyone. It is so easy to access, it is quick, easy to use and the interface is very sleek.

 
 

from The Customer Center Inc.
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RQ Review 5 Year Customer

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Likes Best

I like the people. RQ's staff and support team genuinely care about our business and work both for us and with us to better their product.

Likes Least

There is no iPad application or functionality currently available.

Recommendations

Dollar for dollar, you will not find a better value.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

A great experience year over year!

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Likes Best

The Vendor is quick to fix any issues, and the product is really in-depth and keeps the business running smoothly in multiple locations.

Likes Least

More training would be the only thing that I would request.

Recommendations

If you are running a wireless business, there is no other choice, in my opinion. I have been with the vendor for over seven years, and it only gets better!

 
 

from BeMobile-Reedsburg
Specialty: Wireless / cellular
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

RQ4 - 4 Years of Experience

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Likes Best

I love the fact that I have my Scheduling, Payroll, Inventory, and Ordering systems all in one. There are only a couple of additional programs needed to run my store!

Likes Least

There is no way to integrate the scheduling calendar with any other calendar (e.g., Google Calendar, Exchange, etc.). The software is updated continuously, which is really nice, and sometimes it's quite the surprise when you have a newer employee opening and their routine is thrown out of whack by a button moving.

Recommendations

The system is very functional, and for all of the things that it does, it does them more than adequately.

 
 

from bemobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RQ4 Review

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Likes Best

They have very helpful support staff. The settings are intuitive. The vendor works very hard to make sure you have a great experience. The product/customer support is great. It allows for a review of all sales and has great statistics to make it easy to track.

Likes Least

It's very RAM heavy. If you have an old PC, it'll hog it all.

Recommendations

It's very easy to use and very customizable. There's a lot to like.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Verizon Wireless sales representative who uses RQ4 for all invoicing.

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Likes Best

It's very straightforward and easy to navigate the system. They are usually very prompt with support on the backend.

Likes Least

The program does have a tendency to freeze on occasion, although that could have more to do with the hardware I use.

Recommendations

If you give the program a chance, I don't think you will have any problem finding that it can meet a wide variety of needs.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Slayton - Bemobile

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Likes Best

It's easy to organize reports, employees, and other information. It's also easy to use and understand.

Likes Least

I would like to see more options for widgets on the home screen, but that's about it.

Recommendations

I would like an easier process to delete followups of having a period where they are automatically deleted.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

My RQ Review

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Likes Best

I like the ease of use. Navigating through the tabs is simple.

Likes Least

The product seems to crash a lot. I am in a heavy traffic store, and that poses a problem. I have also noticed some updates don't always help the cause.

Recommendations

I don't have any recommendations for others evaluating the software.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Review for RQ Retail

Ease-of-use

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Likes Best

The navigation is easy, and we're familiar with the product.

Likes Least

There are a few bugs and glitches that slow the process down a bit.

Recommendations

Go through all tabs and info to get an understanding on what it can do.

 
 

from BeMobile, Inc.
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Great product, easy to use, awesome reporting

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Likes Best

It is an easy application to use and has endless options for use.

Likes Least

It can be a little slow at times, but overall, I have no problems.

Recommendations

Make sure to test it in all the ways you plan to use it.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

I have worked with RQ as a sales rep for an authorized Verizon agent

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Likes Best

I really like the ease of use.

Likes Least

When searching for a customer, there are many different things you have to try sometimes to find the correct account.

Recommendations

I would recommend thinking of when you have had your most challenging time with RQ and how easily it was resolved.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Limited but positive experience

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Likes Best

It encompasses several different things that need to be done. It's like a one-stop shop.

Likes Least

The program doesn't work on my Apple products. For what I use it for, I need to go to another computer.

Recommendations

Understand the product and what it does/is meant for so that you don't end up frustrated if you don't get the results you want.

 
 

from BeMobile Inc.
Specialty: Electronics & appliances
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RQ from iQMetrix - a brief review

Ease-of-use

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Likes Best

The best parts of this software are perhaps not features of the software at all, but rather the support you receive from the company. In email, phone, and online message boards, iQMetrix truly responds to its users and community in a way that goes beyond any expectations. They also hold training events and summits for their community and users to network and discover, which have been instrumental in propelling our knowledge and usage of the software.

The software itself is generally intuitive and easy to use. Its layout makes it very easy for anyone who is new to the program to pick up the methods and perform sales and other basic tasks with little to no training.

The deeper you dig into the program, the more you realize just how comprehensive the power to control everything in the company can be through this single source. The obvious management portions are there for inventory, operations, and finance, but the real gem is the suite of reporting that is baked in to the system. While there is very little you are unable to find using the baked-in reporting, any further reporting can be augmented by exporting these reports to Excel and using your own analytics teams to dive deeper into the data.

For advanced users, there is a business intelligence module that allows intermediate and experienced database users complete freedom to query their database. This provides the ultimate flexibility in building custom reports and allows for the automation and scheduling of reports. The automated reports can setup to email individuals or groups in a variety of formats. The BI module is my favorite part of the software.

Likes Least

The main gripes I have with the software stem from the clearly underdeveloped sections. While the vast majority of the software works well, there are often very small details that could be implemented that would save vast amounts of time and energy. That being said, the competitors we've used in the past simply do not hold up well, even to the underdeveloped tools in RQ. The vast majority of the software is easy to use and intuitive.

Recommendations

Be sure to give the program a proper chance, and if you run into snags (you will), be sure you get matched up with their outstanding support staff or reach out to an experienced user. You'll find there is very little the program is unable to do.

 
 

from BeMobile Inc.
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

I have used RQ4 on a daily basis for two years.

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Likes Best

RQ4 offers almost everything that I need.

Likes Least

When updates are performed, it would be helpful if they provided a list of what updates were performed and how that will affect daily use.

Recommendations

I would encourage the ability to add custom reports.

 
 

from Be Mobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

I use RQ daily to perform all my tasks at work.

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Product Quality

Customer Support

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Likes Best

They seem to get any issues fixed promptly. They are always ready to help when you call with an issue.

Likes Least

It can be slow at times. It takes up a lot of internet, so I understand that, too, but sometimes, it is painfully slow.

Recommendations

There are lots of handy reports that can make everyday tasks much easier.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RQ 4 product review

Ease-of-use

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Product Quality

Customer Support

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Likes Best

It's easy to teach the basic programs to new people.

Likes Least

BI programs are the most frustrating to set up and use.

Recommendations

Follow up with the representatives with any questions you may have. Working on your own creates more challenges.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

I use this service for reconciliation purposes.

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Likes Best

It saves the recent reports you have opened and makes it easy to get to the reports I use daily.

Likes Least

The software has frozen from time to time or loads slowly.

Recommendations

I would recommend making sure that you are aware of the product's full capability.

 
 

from BeMobile Inc.
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RQ4 Review

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Likes Best

They are a fun, innovative company.

Likes Least

Updates are slow. It seems like there are updates very often, and they are slow to load.

Recommendations

It would be nice to have a system that didn't freeze up or be down so often.

 
 

from BeMobile
Specialty: Wireless / cellular
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

RQ Review - Accounting

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Likes Best

RQ has a very wide scope of reporting options. They are always very prompt when going through support.

Likes Least

Some of the reports could be a little more customizable. Having the option to include different fields in the pre-built reports would be nice.

Recommendations

Take the time to learn as much of the system as you can so you can fully take advantage of it.

 
 
 
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