Ricochet Consignment Software Software


 

Ricochet Consignment Software is a cloud-based point of sale platform designed for consignment and second-hand retailers. The application can be deployed on PCs, Macs, and various tablets, and there is no per device licensing fee.

Ricochet can create different commission splits and item fees. The consignor login allows consignors to check the status of inventory, pending payouts and account history. Users can discount items and process returns through the system. The customizable settings also support auto-discounting and expirations.

The Account Control module stores all the consignors information and inventoried items. The payout feature can payout a single or multiple consignors at once. Sales reports can be filtered to a down specific period of time or expanded to track yearly sales for future planning.

All the data in Ricochet Consignment Software is stored securely in the cloud and can be accessed around the clock.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

22 Reviews of Ricochet Consignment Software

Showing 1-20 of 22

 

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kim from Fleur de Chic
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

consignment software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have had excellent customer service as we've learned this software, easy fixes and always helpful and easy to talk to.
This also gives us a broad overview of our sales easily.

Pros

ease, customer service, layman understandable

Source: Capterra
 

Barbara from Ellie's Fine Resale
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

The BEST You'll Find

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The owners and staff at Ricochet have been just awesome! The system is easy to understand and great for daily use. Reports are right at your fingertips. Their customer service is attentive and fast. If something isn't making sense, they walk me through. I couldn't be happier that I took the chance on this program.

Pros

Reports, inventory entry and tracking

Cons

Looking forward to the integration with Quickbooks.

Source: Capterra
 

Capri from Half Mile Handmade
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Would Never Dream of Using Another Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From my first interaction with Ricochet I was hooked! I signed up for the free trial, watched the informative tutorials, and was contacted by the company to follow up on how my experience was going. I knew this was going to be the perfect software to run my business. After signing up Nick and Brady were available, attentive, and incredibly helpful with getting everything set up. I wouldn't call myself a technology expert by any means - but the whole process was so simple and continues to be everyday that I use Ricochet; I would never consider using anything else. Beyond the plethora of online resources they are always available to help when I need them and always respond within 24 hours or less. I have been impressed all around with the company, the software, the customer service, and my vendors have been as well. I would highly recommend Ricochet for use in any store that uses a consignment sales model.

Pros

My number one favorite feature is that vendors have the ability to log in and see their sales and inventory. This saves me and my employees lots of phone calls which allows us to spend more time helping customers and merchandising.

Cons

It would be nice to be able to make changes to items that were rang up incorrectly in house rather than having to contact Ricochet to fix these small issues. Also, I would love to see a role between "manager" and "employee" where a sales associates can add new consignors and inventory plus run the POS system but not have access to the reports.

Advice to Others

If you run/are running a handmade consignment shop this software is a dream come true for you as well as your consignors!

Source: Capterra
 

Lisa from Finding Roots

May 2016

May 2016

ABSOLUTEY AMAZING!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ten stars!!! This software is incredible. We have been open one week and have had NO issues. It was simple to learn and the demos and support were also TEN stars!!! Our Makers (consignors) are also very happy that they can keep an eye on their sales and inventory any time. Many, many thanks to Brady and Nick for their awesome software that has made our huge adventure that much greater!!!! WE LOVE IT!!!!!!

Source: Capterra
 

Deanna from Everything Has a RePurpose

May 2016

May 2016

AMAZING!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Ricochet Consignment Software is outright the best I have found out there. Prior to opening my store, I trialed several different options, but when it came down to it, Ricochet met all my needs. This software is extremely user friendly and offers many options not offered by other software, such as consignors being able to enter their own inventory. This is a huge plus for me, because I hate doing inventory! Also, their customer service is AMAZING! Any time I have had a question, or an employee working the store has had a question, Ricochet is extremely fast to respond with a phone call. When they do respond, it is always from someone I have talked with before, who knows my business, my situation and what we have talked about before. This makes everything much easier and more personal, so I am not having to try to explain things again! I cannot imagine running my business without them! Being a new business owner, there are many things to worry about... let these guys handle this portion for you so you can manage the rest!

Source: Capterra
 

Erin Rewa from Style M.E. Boutique

April 2016

April 2016

We are a new store and have been using the software for about 6 months- We love it!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Finding a software that is simple to use, accessible, and yet robust enough to handle our needs is not easy. Ricochet is exactly what we needed! If we have a question about the way it works or a report all we have to do is call or live chat. The guys are GREAT! We are part of NARTS and we will be sharing this software with everyone we can.

Source: Capterra
 

Meredith from Bustle

March 2016

March 2016

Love Ricochet

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The customer service is unmatched. We can always get the assistance we need right away. The software itself is very intuitive and the interface is simple and attractive. So glad I found this software!

Source: Capterra
 

Dana from Rustic Warehouse

March 2016

March 2016

easy to use, quick to learn, can assess from anywhere,

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software has been A perfect solution for starting our business. I like that it calculates the Tax percentage, different report summary, vendor tracking, prints checks, able to customize for each vendor, is easy to put in inventory and keep track of what has been sold. The support has been exceptional and they have gone above and beyond to help us in everything that we have needed . I would highly recommend the software to any new vendor/consignor type of store.

Source: Capterra
 

Joel from Brands

March 2016

March 2016

Great product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This was a blessing to my business! Great product and great service! Only thing I would suggest is making it a little more user friendly. For example when printing tags for consignors I have to go in and print only 6 or 7 at a time . It would be nice to have a bottom that selected everything at once . Same goes for the payouts reports. If I'm in my reports and wanted to payout consignors I would manually have to go through and unchecked the rest of the consignors. So when you have 50 consignors this gets to be time consuming.. other than that I LOVE IT !

Source: Capterra
 

Casey from Work/Shop

January 2016

January 2016

Easy to use, great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Our customer service rep has been amazing with helping us get the POS system set up for our class! We've had a lot of suggestions on what we would like to see with updates and they have been very receptive to our concerns! Overall the system is easy to use and the updates that are coming out in 2016 will make it even better.
Keep up the good work!

Source: Capterra
 

Debbie from Urban Restoration & Design Studio

December 2015

December 2015

Great but just a couple of things that would improve the system for me.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

For the most part I am happy with the system. I have kept track of some of the things that would make it better. for me anyway. See below.

1). Consignors history by the month. When I go to pay them I pay for the prior month and there might already be sales for the new month so when I try to just check off the ones for that previous month & you have more than one page, going to the next page to check them off unchecks the ones you check on the previous page, How about a scroll bar so you can check just that month all at once so I can print it out for the consignor and not include the current month with it.
2). I'm in Canada and we have 2 different taxes and I can separate them on the individual pieces as I enter them because not everything is taxed the same which works as far as the sale goes but when I give the summary to my bookkeeper it is all lumped together on the report. Is there a way to separate them on the report?

Source: Capterra
 

Erin from Kentfield Kids

November 2015

November 2015

This program is very user friendly and the support is excellent!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We took our time and did a few demos and lots of research and are so happy we went with Ricochet. It is a user friendly program and has lots of very valuable information with regards to sales. It works well for us and we sell both new and consigned items. I would recommend this program for sure!

Source: Capterra
 

Doreen from Ye Country Mercantile

November 2015

November 2015

The Best POS program!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The very best I have ever used and the most friendliest and professional help. We love the program.

Source: Capterra
 

Bonnie from Sun and the moon

November 2015

November 2015

Very user friendly .

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am new to the business of owning a consignment shop. So the software was incredibly intimidating to me. Within days it became obvious to me that I was going to be able to learn the program with not a lot of difficultly . Here is my real reason for writing this summary. The owners Brady, Nick are just amazing. There were days where I phoned them three, four times a day. Never did they make me feel like I was a bother or incompetent . They walked me through the program over and over again until I was comfortable to move onto the next . The day I opened Brady helped me over the phone with several transactions. I have been open for two weeks now and doing well . It's all very exciting. I have yet to learn the next steps to running the business as far as writing checks etc. . Yet, I have no fear that Brady will be there for me again every step of the way. I looked into other programs and it was hard to know what would be right for me. Well I no longer wonder . I have talked to others with different software and I know without a doubt this was the best fit for me. Thanks Brady for all your patience and support . I could not be up and running so smoothly without you.



Source: Capterra
 

Janice from Beautiful Things Ottawa

November 2015

November 2015

Great user friendly software with excellent customer support!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Easy to use, great reporting features and excellent customer support.

Would very much like to have ipad bluetooth bar code scanners softweare upgrade available in the near future to simplify my point of sale tracking.

Would like to have the ability to delete duplicate entries without it them remaining in the inventory control reports.

Source: Capterra
 

John from Rock Hall Marine Consignment

November 2015

November 2015

Great Software for for any consignment store!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Software has been great to work with, and the crew at Ricochet have been incredibly helpful. I call or email them with a question and they get back to me right away.

What could have been the most difficult part of starting a consignment business, Ricochet Consignment Software has made it so simple.

Source: Capterra
 

Stephanie from Sequels Home Furnishings

November 2015

November 2015

Easy to Use and Outstanding Customer Support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is fairly intuitive, but it does seem to have a few glitches. However, rebooting usually solves the issue. A number of times the wrong SKU comes up when the tag is scanned. Not sure why, but refreshing usually works. We've noticed some inconsistencies in assigning items to consignors in the payout reports. It seems odd that when we need to correct pricing or items in the consignor reports Ricochet needs to make those corrections for us. Sometimes it is difficult to scroll through the pages on say the Inventory screen. It only goes so far and you have to begin again or just type in the page number. The credit card reader is a bit finicky. The swipe has to be just right to read the card on the first try. We've had a couple of instances where the receipt printer was spewing paper and we weren't able to clear it, but that was most likely operator error and Ricochet fixed it pretty quickly.
On the plus side, Ricochet has always been available either by phone or chat to answer questions when issues arise. They must work around the clock, since we're East coast and they are West coast! The look and feel of the on screen pages is clean, clear and professional. We only have a few months of experience with the system, but overall we feel confident it was a good choice for us.

Source: Capterra
 

kim from Fleur de Chic

November 2015

November 2015

customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Brady always exceeds my expectations!

Source: Capterra
 

Al from The Blue Pineapple

May 2015

May 2015

6 months and we are 100% satisfied

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We at The Blue Pineapple Consignment boutique have been using the Ricochet software for 6 months and we are 100% satisfied in every way possible. We searched for the right software for months before we decided on Ricochet. It was designed for non technical people that care about results, not programming. And for the most part, anyone can learn to automate their consignment business with little or no training with this software. There are perpetual upgrades, processing integration, and the best customer support ever. If anyone needs a personal recommendation before taking the plunge, feel free to contact me on my cell anytime. Al Rocuant 941-376-0648 The Blue Pineapple Consignments Cairo, Ga.

Source: Capterra
 

Barbara from Brandy's Hope Chest Inc

February 2015

February 2015

Amazing doesn't begin to describe...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I starting working at my mother in law's store with zero experience with any kind of store system of inventory or a point of sale and this system is so easy to learn how to use. It is amazing and a life saver!! Customer Service is absolutely amazing. If I have ANY questions or concerns, they are quick to respond and help me out. I recommend this software to anyone that wants a system with great support.

Source: Capterra
 
 
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