RICS Retail Software


 

RICS offers a single solution that enables retailers to ring sales, control inventory, manage customer loyalty, and integrate with other applications to run their businesses. The cloud-based system allows retailers to access multiple stores’ real-time data from any location.

Retailers have access to their data anywhere at any time, allowing users to view real-time inventory data to order products and automate buying for high-performing inventory. An unlimited amount of custom fields can be created to analyze any product, customer, or store. Additionally, RICS includes customer loyalty and frequent buyer programs, and it tracks all customer purchase histories. It also integrates with debit, credit, and gift card programs to improve checkout speeds and reduce manual errors.

The company has 30 years of experience in the retail software industry and works with retailers ranging from independent single stores to multi-store corporate and franchised operations.

 

RICS - Dashboard
 
  • RICS - Dashboard
    Dashboard
  • RICS - Inventory
    Inventory
  • RICS - Mobile POS
    Mobile POS
  • RICS - POS
    POS
  • RICS - Report List
    Report List
  • RICS - RICS Software
    RICS Software
Supported Operating System(s):
Windows 7, Windows Vista, Web browser (OS agnostic), Windows 8

10 Reviews of RICS

Showing 1-10 of 10

 

from Educational Outfitters Franchising
Specialty: Apparel & fashion
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

RICS is a great business solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The RICS team went out of their way to truly understand our unique business model and help us find ways to adapt their system to our needs.

Likes Least

The few things we had problems with the RICS team worked diligently to correct and those things are no longer issues.

Recommendations

Talk to the experts at RICS about your business today!

 

from PACERS RUNNING
Specialty: Sporting goods
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Went live with RICS July 9, 2012. It changed how we do business.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
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Likes Best

The ability to have accurate data to make sound purchasing and inventory control decisions.

Likes Least

Inability to integrate our rewards program in with online sales. The platform was not written for IOS. Hardware has not kept up with todays needs, no clean mobile sales option.

Recommendations

Make sure the back office and POS are both adequate and meet the needs of your business.

 

from New Balance Sarasota
Specialty: Other specialty retailer
Size of portfolio: 11 to 20 users Portfolio size: 11 to 20 users

Great Experience allowing us to grow our business!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Up to the minute access to our sales and inventory details. Great Customer Service. Also love that our vendors can upload information on SKU's and UPC's, saving us time and money.

Likes Least

Keeping up with technology is a constant battle although RICS does a great job of giving us new tools all the time. I would love to have a CRM tool built into RICS for marketing purposes.

Recommendations

Think Big! RICS is always willing to listen to ideas that would make their solution better.

 

from Sara Campbell
Specialty: Apparel & fashion
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Excellent customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The customer service is excellent at Rics! Whether you send an email request or need to talk to someone you will always get an answer asap! Rics is also very intuitive and very user friendly.

Likes Least

We are a retail chain of 17 stores. The "transfer/allocation" process is a bit cumbersome.

Recommendations

Overall experience has been great. As our company continues to open new stores they have embraced our growth and have continued to build upon our partnership.

 

from St. Louis Scott Gallagher, LLC
Specialty: Apparel & fashion
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

I have had an overall positive experience using RICS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Each system isn't without its challenges but the support team at RICS has been great to work with and have helped us through any situation, no matter how large or trivial.

Likes Least

There are a variety of nuances with each program and it is a matter of learning the software before you're comfortable. I'm comfortable enough with RICS that there aren't any detrimental drawbacks.

Recommendations

One of the selling points for us was the integration with Shopify for our online business. This is certainly a large chunk of our business and will only continue to grow in the coming years.

 

from Shiekh Shoes LLC.
Specialty: Footwear / shoes
Size of portfolio: 101 or more users Portfolio size: 101 or more users

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is easy to use. The sales and Inventory reports contain all the necessary metrics to help make smart business decisions.
The RICS team is great! They work closely with their clients to help find solutions within the software.

Likes Least

The only issue I have with the software is that you cannot cancel a report once it has begun running.

Recommendations

I recommend to anyone evaluating this software to take the time and get all the details. This software contains many solutions for your everyday business needs.

 

from TAF Franchising LLC
Specialty: Footwear / shoes
Size of portfolio: 51 to 100 users Portfolio size: 51 to 100 users

RICS Software Review

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software is very easy to use at the POS and the back office. RICS continues to be a good partner and takes on new initiatives as a partnership and that is important.

Likes Least

The reporting needs more flexibility, need to be able to query multiple items in one report versus pulling items from separate areas and combing them via excel or CSV.

Recommendations

This software is ideal for any footwear specialty retailer, the reporting and hierarchy has the optimal set-up to operate in this environment. RICS also has flexibility so it can work on any retail industry with a few industry specific modifications.

 

from Harry's Boots
Specialty: Other specialty retailer
Size of portfolio: 6 to 10 users Portfolio size: 6 to 10 users

Better than Quickbooks POS! Great Reporting!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have support during my business hours and they speak clear English. Reporting is very detailed and organized compared to my past products and my time receiving has been cut down over 50%!

Likes Least

With their recent updates I seem to keep coming across LOTS of "bugs".

Recommendations

Get into contact with someone who uses this product in your industry. Let them give you feedback of the system and how it really works and make sure it fits your needs.

 

from Morris Costumes
Specialty: Other specialty retailer
Size of portfolio: 21 to 50 users Portfolio size: 21 to 50 users

Outstanding Technical Support during Annual POS Workstation updates

Ease-of-use

Functionality

Product Quality

Customer Support

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Functionality
Product Quality
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Likes Best

It is great to know that each year we are able to work with a product that is stable and consistent in appearance and function. We have had minimal configuration issues when setting up and updating our POS Workstations each Halloween season. What few issues we do run into a rapidly resolved and then the RICS Tech team enables us to fix and manages those issues on our own if we wish. This helps us make the best use of our time in getting our workstations updated.

Likes Least

I have no complaints about the product of the technical support we have received.

Recommendations

The RICS team is very experienced and are able to assist customers at all levels of experience. I feel that the best teamwork between the customer and RICS is achieved if you are able to provide a technical resource with a solid PC and WINDOWs background but from what I have seen over the past 7 years, this would not be required. RICS products and their support members get my highest recommendation!

 

from Tootsies Ponte Vedra
Specialty: Footwear / shoes
Size of portfolio: 2 to 5 users Portfolio size: 2 to 5 users

Pleasantly surprised by ease of use and functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
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Functionality
Product Quality
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Likes Best

The POS module is very intuitive and easy to learn then utilize. The reporting capabilities are excellent for either a small business like mine or larger enterprises. I can now provide much improved customer satisfaction and manage my inventory. All the people from sales, training, and support are excellent to work with.

Likes Least

I haven't found anything negative about my experience thus far.

Recommendations

I do believe the software is designed more for footwear than for other retail products.

 
 
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