Shopify Software


 

Shopify is a Web-based e-commerce platform that offers a mobile POS (mPOS) system. The mPOS enables users to manage their business and complete transactions in-store as well as at markets, pop-ups, and trade shows. The e-commerce platform enables retailers to sell online and reach their customers through mobile and social media channels.

Shopify’s mPOS features inventory management capabilities that can sync with e-commerce store so users can see their actual inventory for both assets. It also features store management capabilities, such as reporting and analytics, staff management, order histories, and customer management.

The e-commerce software facilitates setting up an online shop through Shopify’s website builder and blogging platform. Payment is managed through its shopping cart feature, which is backed by 70 payment gateways.

Shopify provides search engine optimization (SEO), email marketing, social media integration and a discount code as a part of its marketing module. The stock count can be tracked in real-time and products can be de-listed when inventory runs out.

Shopify's analytics module can be integrated with Google Analytics to track sales, visits, and referrals.

 

Shopify - Dashboard
 
  • Shopify - Dashboard
    Dashboard
  • Shopify - Links menu
    Links menu
  • Shopify - Order tracking
    Order tracking
  • Shopify - Product page
    Product page
  • Shopify - Service desk
    Service desk
  • Shopify - Theme settings
    Theme settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

360 Reviews of Shopify

 

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Software Advice Reviews (29)
More Reviews (331)

Showing 1-20 of 29

Berry from Crystal Joys
Specialty: Apparel & fashion
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Shopify Perks & Shortcomings

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, Shopify is the clear leader in their industry. Do they have shortcomings? Sure. But compared to their competitors, the shortcomings are few and far between. After all, no system will ever be exactly perfect to your unique business unless you decide to build your own software which comes with the glitches and lack of functionality that building your own software entails.

Pros

AMAZING CUSTOMER SERVICE. Shopify is entirely unparalleled in this regard. Their live chat option is not only convenient but staffed by PEOPLE WHO ACTUALLY KNOW WHAT THEY ARE TALKING ABOUT! They are not an outside tech support and it is clear how well each of them is versed in the system and its capabilities.

Another amazing feature about Shopify is the plethora of apps that are available in order to customize your system (many of which are free!). This means that if Shopify is lacking in any way in terms of your particular business needs, there is definitely an app for it.

Cons

1. They dont allow for multiple warehouses/locations in their inventory system!
2. They dont allow for cost of goods (COGs) vs. Retail pricing in their system which means it is completely useless for any inventory management or accounting needs
3. Their inventory system doesn't have an "inventory taking" system built in which means it has to be done manually (NOT an option for anyone who has ever had to actually manage an inventory. which i assume is ALL of us)

Overall, their shortcomings are ENTIRELY within the inventory department which is such an essential aspect of running a business and book keeping.

 
 

doug from united by blue
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Shopify Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Overall, easy to use. Provides good insights as to how our website is performing and they continually are adding features

Cons

Wish we could use the POS system as well, but need additional features, such as tipping, to be able to use in our cafes

 
 

Tonima from Ebay
Specialty: e-Commerce
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Ux should be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and interface is simple. Easy onboarding and clear steps in the beginning. Product creation is easy.

Cons

Not a very scalable and flexible solution. would be great to have order management in detail for merchants.

 
 

Joe from Pelotonia
Specialty: Apparel & fashion
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great for young businesses getting started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product and value for smaller shops. Base level reporting could be enhanced as well as inventory management. You need to rely on the Shopify app store to do some seemingly simple tasks, which can make the experience cumbersome at times. I do highly recommend for newer shops but can become a bit of an administrative headache when dealing with multiple POS locations.

 
 

Lorenzo from FWPR
Specialty: e-Commerce
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great easy user interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used shopify when buying products from some websites, it is very accessible and very easy to use.

 
 

Jake from Too Fit
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very Helpful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The team at software advice connected me with multiple inventory solutions that fit my needs and found me the perfect match for our company. It saved me a lot of time in researching all the different companies myself. Thank you guys. Highly recommend!

 
 

Alisha from Dayhome
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Better Product out there for my buisness

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

shopify point of sale does not track cost of goods and this is a must have for my company, the program is easy to use and okay for the price but ill pay the extra for the feature I need!

 
 

Jennifer from Corral western wear
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Do not use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

shopify point of sale does not track cost of goods. If that's important to you, do not buy the system! Printing tags on here is also a hassle. There are way too many steps just to print a tag.

 
 

Danielle from Menagerie
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Easily accessible

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I manage in a shop that utilizes Shopify! It is pretty easy to use, easy to pick up and put down, easy to maintain. My only complaint is that the iPad app cuts off music programs either upon opening or when an item is added to the cart. With such a small shop (literally in an old camper) our only option is to run both from the same device. Other than that, I love Shopify!

 
 

genera from 7west management
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

clothing

Ease-of-use

Functionality

Product Quality

Customer Support

I've had experience utilizing shopify for my aunt's eCommerce clothing store. She has no prior knowledge on using any ecommerce software with a shopping cart so we've spent many months building a drop shipping site that did not sync with her retail shops POS system. Which was challenging because it forced us to call all the designers she currently purchases from to ask if they drop ship in the United States. It was easy to place pictures and build the store since shopify has clothing store platforms already built in. They also have a customer support staff you can email with issues but that also leads to time wasted if you cant fix the issue yourself right away.

Advice to Others

Definitely one of the leading easy to use shopping carts online!

 
 

Angela from Amara
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Shopify review

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

This is the first time I've set up an ecommerce site and I found the Shopify interface pretty intuitive.

Pros

Easy to use and good templates
Very inexpensive for a start up like me.

Cons

Adding drop down menu to the preset "about" page is very confusing. Figured out how to create the drop downs for product pages but not the About page. Finally gave up and created a new link from the homepage.

 
 

Casey from Menagerie
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Excellent integration of web and brick and mortar inventory!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Shopify has the nicest inventory management system across sales platforms that I've seen. Their websites are easy to use and beautifully designed and tracking sales across both in store and online customers has been painless.

Pros

Beautiful websites, great customer service, inventory management across platforms, easy to use

Cons

Very pricy to add features like reports or gift cards, only works offline with very good internet service

Advice to Others

Shopify is a great POS and web tool to use if you have a brick and mortar as well as online store and need to sync inventories.

 
 

Marvin from Touch Dolls
Specialty: Apparel & fashion

September 2016

September 2016

Shopify Online Womens Store Customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It's flexibility, they give you the ability to download their app and you can manage your store via any iOS devices.

Likes Least

Sometimes on the busy monday mornings there is long wait times to get to a support rep, but you always get answer so it makes up for it.

Recommendations

Try out the sample store, add products, download the app and you'll see why its the best of the best.

 
 

Lisa from Fortrify
Specialty: Gifts

August 2016

August 2016

Ecommerce and POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Ease of use. One complete solution. Product pricing.

Likes Least

It doesn't have all the bells and whistles other products have but it is a clean solution.

Recommendations

If you are a small retailer, don't try and reinvent the wheel.

 
 

Tom from Huber Breese Music, Inc.
Specialty: Other specialty retailer

April 2016

April 2016

Shopify and Shopify Retail POS

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Shopify online and Shopify Retail sync up well. Setting up an online store is easy and there are several themes available.

Likes Least

In the 3 months since we added the Retail Package, we have discovered a major bookkeeping problem for us. We have over 100 layaway orders. When a payment is made after the original order was created, there is no way for our regular staff to print a receipt with the date a new payment is made. This creates a big problem for our customers that want to see the date each payment is made. We have reached out to Shopify for adding a feature to register shift printouts that includes all transactions/payments that were made on that shift but the problem is that the payment is attached to a previously created order. This is a nightmare for our bookkeeping department. There is a printout of totals for the shift but we need itemized printouts as well. We are getting nowhere with support. Another feature requested is customized order exports. We would like to export information that we want, not all that is exported.

Recommendations

My recommendation is that you find out exactly what is needed for your business and bookkeeping requirements. If Shopify can resolve this register shift printout problem for us, we are totally happy with it.

 
 

lisa from Bluelounge Distribution
Specialty: e-Commerce

November 2015

November 2015

Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

UI is easy to use and intuitive. Good for beginners.

Likes Least

Customization is very limited. We switched from Magento where we could wait to review orders before they are sent to warehouse, could modify orders, etc. Also used to be able to add customers to wait list. Creating discounts is a lot more limited.

Recommendations

Allow/create apps for customization, such as the issues I explained in the previous box.

 
 

Grace from AHAVA
Specialty: e-Commerce

November 2015

November 2015

Easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Affordable and easy to use - a lot of plug ins, integrates with a lot of third party vendors. Some very well-designed ecomm sites use Shopify

Likes Least

Some more advanced functionalities are missing, but you get what you pay for

Recommendations

If you want to test the waters with ecomm for your business, this is a great place to start out

 
 

Conrad from Kaizen Web
Specialty: Apparel & fashion

November 2015

November 2015

Great system but some limitations

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The core ecommerce functionality is very good. The additional plugins available also make it very good

Likes Least

Formatting options for additional pages are poor. you pretty much have to code it all yourself if you want it to look good.

Recommendations

If you want to customise themes yourself there is a bit of a learning curve and if you want additional pages to look good - you will need to write your own html/css.

 
 

Rich from Rich Barter Limited
Specialty: e-Commerce

November 2015

November 2015

Good job in creating something so sleak

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Cool UI. Very responsive across devises though which is ace.

Likes Least

Bit formal. Would liked to have seen a bit more iconography and colours

Recommendations

Make sure people aren't put off by the length of form. Would three tabs be better with a progress bar?

 
 

Paul from The Outdoor Patio Store
Specialty: Furniture & home decor

October 2015

October 2015

Shopify works for new & small business with limited inventory needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

For a user, Shopify's UX is pretty awesome, and I find most templates are very modern & SEO friendly. Obviously depending on the template you select for your store, your customers will always be shopping on a modern, well designed site.

Likes Least

A few things...
1. Shopify does not have the robust inventory features available standard in a lot of carts. If your business utilizes PO's (purchase orders) you need to be prepared to spend additional monthly fees on an inventory app, and possibly a shipping app as well.
2. I'm not a big fan that the ability to become a Google Trusted Store is not a Shopify feature in any of their small business plans. Google Trusted is only available to enterprise level customers, and pricing for that level is not available online, so you know it's crazy expensive.

Recommendations

You really have to look at where your business is at. Shopify is great for new businesses and small businesses. But for a business with an established online presence on Google Shopping & AdWords, I'd strongly consider speaking with Shopify about the whole Google Trusted Store thing. They have their own study about how being Google Trusted isn't that big a deal, but as a vendor who believes that it is, when the time comes for me to redesign my site I'm not confident that I will remain with Shopify unless they solve this issue. Also, the lack of Purchase Orders within the cart itself is a bit troubling. I realize it can be done with an app, but I'm beginning to really feel nickle & dimed to death!