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Overall customer rating: Customer rating:

 (177)

 (125)

Recommended by: Recommended by:

93% of users

55% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales and cash out customers using one app.”

- Jennifer Haidet, DUCS Drive Up Convenience Store

“It’s intuitive, easy to use and feature-packed versus the rest of the mobile POS systems I’ve used in the past. Love how I can access information on the go.”

- Jose Dominguez, Empire Discount Liquors

Most negative review: Most negative review:

“Occasionally there have been incidents which we were out of a POS for hours or a day. Each time it has been something different. We went through a period of the app locking up a few times a week. This caused shifts to not be closed and therefore left some accounting work to clean up.”

- Chris McKellar, Love’s Ice Cream

“Constant errors, bugs, issues and troubles. If you are not IT literate, don’t even bother. If you are IT literate, then expect hours of heartache and sleepless nights.”

- Lisa Thompson, The Farm Wholefoods

Pricing:

How it's priced: How it's priced:

ShopKeep is a cloud-based solution. You pay a monthly subscription fee.

Revel is a cloud-based solution. You pay a monthly subscription fee for each terminal.

Contract term: Contract term:

ShopKeep requires no contract for cloud-based deployment.

Revel requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional costs apply for hardware and are based on business needs.

Additional fees apply for hardware. Fees may also apply for training.

Recurring costs: Recurring costs:

None, beyond subscription fees.

Fees apply for customer credit card transactions and premium support.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Ease of Use:

Overall customer rating: Customer rating:

 (177)

 (125)

Most positive review: Most positive review:

“The intuitive design and commands make it really easy to use.”

- Jim Peterson, Peterson’s Pantry & Housewares

“Once set up, ringing sales is super simple. Opening and closing are a breeze compared to other systems we have used. From the back end, the reports are great.”

- Ron Messinger, Sotar

Most negative review: Most negative review:

“Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out.”

- Lauren Jensen, Hollygrove Market

“Limited customization and cloud-based storage. In the event of internet failure that lasts more than a day, recovery can be a nightmare.”

- Patrick Sayler, M.B. Haskett

Support:

Overall customer rating: Customer rating:

 (177)

 (125)

Most positive review: Most positive review:

“Support is a strength for ShopKeep. I’ve had consistently helpful techs and virtually 100 percent resolution.”

- Chris McKellar, Love’s Ice Cream

“Revel is well-supported, constantly undergoing updates and improvements. I have generally found tech support to be responsive. They have usually helped me resolve issues.”

- Phil Kimmel, Marche 2.0, LLC

Most negative review: Most negative review:

“Wait times can be extended at certain times. Attempts are made to communicate online when network or other issues occur, but often the link/webpage is somewhat buried and not readily visible on the homepage.”

- Matt Franko, Franko Associates, LLC

“Customer support is absolutely atrocious. They outsource all their support and you can never speak to the same person or be given the same answer twice.”

- Carlie Jones, The Cotton Exchange

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

24/7, live phone support included in subscription fee.

Online case submission: Online case submission:

Online case submission included in subscription fee.

24/7 online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website and knowledge base included in subscription fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting started” online catalogue included in subscription fee, which includes training webinars and/or videos.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.