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Overall customer rating: Customer rating:

 (45)

 (42)

Recommended by: Recommended by:

93% of users

90% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“ShopKeep is designed to meet all business needs. Being a small business, we are able to do all of our ordering, inventory, check our sales and cash out customers using one app.”

- Jennifer Haidet, DUCS Drive Up Convenience Store

“We like the ease of use, the fact that it’s a large stable company that is responsive and that it uses off the shelf iPads that make us look cool. Our staff makes more money (through additional tips) and it’s common enough that our retail customers know how to use it.”

- Ace Bhattacharjya, Toscanini’s Ice Cream

Most negative review: Most negative review:

“Occasionally there have been incidents which we were out of a POS for hours or a day. Each time it has been something different. We went through a period of the app locking up a few times a week. This caused shifts to not be closed and therefore left some accounting work to clean up.”

- Chris McKellar, Love’s Ice Cream

“I think that there are not enough features and options available. For example we would like to add the cost of each product but we can’t.”

- Fouzi Ould Bouamama, La Fromagerie Cheese Shop

Pricing:

How it's priced: How it's priced:

ShopKeep is a cloud-based solution. You pay a monthly subscription fee.

Square is a cloud-based solution. You pay a percentage of each transaction amount.

Contract term: Contract term:

ShopKeep requires no contract for cloud-based deployment.

Square requires no contract for cloud-based deployment.

Upfront costs: Upfront costs:

Additional costs apply for hardware and are based on business needs.

Upfront costs include hardware purchases.

Recurring costs: Recurring costs:

None, beyond subscription fees.

None, beyond regular transaction fees.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Ease of Use:

Overall customer rating: Customer rating:

 (45)

 (42)

Most positive review: Most positive review:

“The intuitive design and commands make it really easy to use.”

- Jim Peterson, Peterson’s Pantry & Housewares

“The Square Register POS is really easy to use, convenient and fast! I liked that there was not much time spent implementing the new system. I was able to quickly login, setup and start using it!”

- Jaqueline Keating, Style House PR

Most negative review: Most negative review:

“Sometimes the screen gets too busy. When you are doing an amount and a percentage discount one cancels the other out.”

- Lauren Jensen, Hollygrove Market

“Their POS isn’t as customizable as some others. ”

- Ben Beck, ROI Business Services

Support:

Overall customer rating: Customer rating:

 (45)

 (42)

Most positive review: Most positive review:

“Support is a strength for ShopKeep. I’ve had consistently helpful techs and virtually 100 percent resolution.”

- Chris McKellar, Love’s Ice Cream

“They have met my needs each and every time so there is nothing more that I expect from them. Always prompt and courteous.”

- Bruce Morin, BrucePeter Photography

Most negative review: Most negative review:

“Wait times can be extended at certain times. Attempts are made to communicate online when network or other issues occur, but often the link/webpage is somewhat buried and not readily visible on the homepage.”

- Matt Franko, Franko Associates, LLC

“Answer the phone, reply to emails. I tried to call and ask questions and the only way I could find out answers was to look them up on the help desk. Sometimes it is helpful to have someone available to answer questions rather than make you look up answers as a sales tool.”

- Anne Sewell, Property Mine

Phone support: Phone support:

24/7, toll-free support included in subscription fee.

Phone support available during regular business hours.

Online case submission: Online case submission:

Online case submission included in subscription fee.

24/7 Online case submission included in subscription fee.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.

“Getting Started” online catalogue included in subscription fee.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.