Toast POS Software


 

Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

 

Toast POS - POS
 
  • Toast POS - POS
    POS
  • Toast POS - Table planning
    Table planning
  • Toast POS - Time tracking
    Time tracking
  • Toast POS - POS setup
    POS setup
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

73 Reviews of Toast POS

 

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Software Advice Reviews (27)
More Reviews (46)

Showing 1-20 of 27

Jason from Woods Hill Table
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Not designed for a fully functioning restaurant - yet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far after a solid month of using this in a busy restaurant we have come to realize that Toast has just entered their awkward teenage stage--willing to try everything but everything just falls short.

Pros

Price point allows for multiple terminals, easy to edit closed checks, easy to track closed checks (and email them), good depth of modifications.

Cons

Terrible fire courses, random items are sent to the bottom of tickets, tips at close out appear in three different sections, no fast and easy BIN system, no direct integration with Binwise or Avero, no direct integration with RESERVE, cannot see 'fire' times, no way of assigning seats on a fast bar screen...

 
 

Curtis from The Skinny Pancake
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Ease of use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Toast is a great POS for our restaurant. I have found it to be much more easy to use than our previous system. It's great that we can make changes to our menu from outside computers and have access to the entire system from out of the restaurant. It's great that I can update my menu and make adds and changes without being at work.

Cons

I find that at times, the system can lag and can occasionally shut itself down. This causes trouble when it happens in the middle of a guest order. Other than that, the system is great.

 
 

Jeff from Costa Vida
Specialty: Restaurant
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Time for Toast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A couple of years ago Costa Vida completed an extensive search for a POS system that would replace our outdated Micros 3700 platform. After reviewing more than a dozen options, we selected Toast and launched our first location with them in July of 2015. Immediately we saw improvements in speed and processing. Our cashiers learned the system quickly, and were able to fly around the screens inputting orders. The customer support during the past couple of years has been outstanding.

 
 

Michelle from J-Mack BBQ
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Why I chose Toast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

With now being in business a full year now, I have and I still am learning pro and cons of doing business. I have worked in restaurants but I have never been on the manager/owner side and it's not as easy as you think it is. When running your own business for the most part you are on your own! I sat down with a computer tech to figure out the best POS system for my business. There are SO many out there and being unfamiliar with them a lot of research was done! I attended the Gordon Food Show a month before we opened and I got to see first hand how Toast worked. I was very impressed with the system and how easy it looked to operate (remember I've never been on this side of the business) and we had decided to work 100% with Gordon Food Service because of their support and looking at our best interest for starting our business. Now a year later, I could't imagine being with another POS system so no regrets here on choosing Toast for our POS!

Pros

Customer Support! - I rate them 100 on this!! Any questions I have big or small, they are just a phone call away! If my call isn't answered right away or I get busy, they have the feature to leave your number and they will call you back ASAP.
Customer Service - Being a tech and answering some of the crazy questions (I'm one who probably has the most) they are always patient, friendly and very professional when answering questions.

Cons

Credit Card Processing Fees - With other Processing companies out there some are cheaper but overall with Toast, they win. It's the hidden fees you have to watch. Toast fees appear to be higher but what you see is what you get where with the other guys you have to read the fine print.

 
 

Graeme from Mickey Finn's Brewery
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great POS, needs work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good system, great interface for employees. Unfortunately it is not set up for speed and could use some tweeks for efficiency.

Pros

Hand-helds very easy to use and speed up ordering

Cons

Starting tabs as a bartender is a disaster. Other POS systems allow you to swipe a Credit card once, and it logs the #'s for payment and manes the tab using the card holders' info. Please fix this!

 
 

Josh from Party Fowl
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Toasty at Party Fowl

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Love the ease of use. Simple to train staff and easy to pick up. Functional for the front of the house. Back office features are easy to use.

Cons

Reporting could use work. Make it simpler to print reports. Still some functionality that needs to be worked out for back office.

 
 

JT from Taste of Belgium
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

It has been incredible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like the ease of use behind the software. There is still opportunities to expand the functionality, but overall it is great. They are constantly pushing updates, we have had 4 since we started using the system.


Cons

The "versioning" of the menus is a bit of a task and naming "flow" is flawed. It has been since we started using the product 6 months ago. They advised they are aware of the issue, but it still hasn't been resolved.

 
 

Robert from Il Primo Pizza & Wings
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

A Toast to Toast pos

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Employee integration, it's as simple as one two three, or ABC, training on toast is simple and fast, I just hired an employee who had never used a pos system and had her up and running in just 1 hour.

Cons

not all features work in offline mode, but its a step in the right direction when internet isn't available

 
 

William from Limestone Blue
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Toast will change your business for the better! Save your business money with toast! New toast customer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

We love our Toast POS system! We have been with Toast for a couple of months now and it is one of the best business decisions we have ever made! We used to have to pay 2 separate companies for POS and one for online ordering.. with Toast it's ALL IN ONE (and cheaper than both of the old companies). Toast also offers very thorough accounting and inventory software that makes it easy for us to see where o. ur money is coming and going! The software is very user-friendly. We are happy we joined and can't wait to see what this growing company has in store for the future!

Cons

Would like the option to have both digital and print receipts available after every transaction, I'm sure they will find a way.

 
 

Steven from Tack and Jibe
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

Very Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product is very easy to use and cost effective

Pros

The easy to use set-up

Cons

It does take awhile to get into contact customer support

Advice to Others

BUY TOAST

 
 

Gregg from (swah-rey)
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Toast is terrific!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using toast for a year in our restaurant and love it.

Pros

Intuitive functionality. Design. Reporting.

Cons

Cost is a bit higher than others.

Advice to Others

Do a demo and you'll be sold.

 
 

Lisa from Diner
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Toast-ally great!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Our diner uses the Toast POS, while it has some connectivity issues every time it updates it's software, it's generally a very reliable system. Usually I'm the one making the mistakes of course, but it's easy to edit a ticket and map the dining area (even if you move tables around).

Pros

Easy to use screens, I know my manager likes the sales graphs (he finds them very helpful for expecting rushes, etc.)

Cons

Sometimes it freezes but the tickets are all saved when you repoen the app

 
 

Julio from Julios italian bistro
Specialty: Restaurant

September 2016

September 2016

Best pos system ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Easy to use, always update, cloud base system that make confident allways be active

Likes Least

Need some time to setup the way you like, but at the end of the day ita the best

Recommendations

Do a demo test first allways that you buy a pos system

 
 

Jazmin from Flour Bakery + Cafe
Specialty: Restaurant

August 2016

August 2016

Toast Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ease of receipt processing and recalling past orders

Likes Least

The connectivity issues we have had with our printers

Recommendations

simulate different scenarios and run the software through it to see if it does help in situations

 
 

paul from Citizen Vine
Specialty: Restaurant

July 2016

July 2016

Toast POS Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Toasts Pricing is reasonable, less than other POS systems I looked at. Support is fantastic, and ease of use and functionality is solid

Likes Least

So far toast doesn't have Inventory program integration. I'd also like to see integration/partnership of a tablet menu system

Recommendations

Let your employees try it before purchasing. This will help you get feedback from the people that will be using it

 
 

Amber from The Great American Pizza Company
Specialty: Restaurant

April 2016

April 2016

Not what expected

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I can not say anything positive about this software or company to date . Still waiting.

Likes Least

Horrible training incident . Their staff member walked out in the middle of our 'go live'. No apologies from the compan . A lit of excuses on behalf of the employee by the company. He was overwhelmed, etc..., etc... My staff and I trained ourselves.

Recommendations

Don't expect much. We were told during the sales pitch it could handle our pricing strategy. Once installed, it can't. Approximately 6 months out (I do t believe this timeline) and we were told, "for what you're paying you're expecting a lot. Engineers are expensive".

 
 

Talia from The Babcock House
Specialty: Restaurant

February 2016

February 2016

Has streamlined our record keeping beautifully

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Easy to learn, adjust and use
Staff is super responsive to questions
Low flat rate for credit card processing

Likes Least

The setup was very involved and was frustrating to have to do over the phone.

Recommendations

Be sure to consider every facet of the decision to purchase a point of sale system. The credit card processing ended up being what made our decision.

 
 

Marcel from On the Rocks Chophouse
Specialty: Restaurant

February 2016

February 2016

Great, easy to use product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's ease of use and how simple it is to customize it to our restaurant. Also, great customer support if help is needed.

Likes Least

I wish the clock in/clock out functions were easier to integrate to our payroll company. Also, I wish the exporting spreadsheet for payroll was more customizable.

Recommendations

This product has everything that we could ask for and overall we have had a great experience so far.

 
 

Anthony from 3 BOYS DINING LLC dba Mancino's Grinders & Pizza
Specialty: Restaurant

September 2015

September 2015

Great tablet POS!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Sleek system! I looked at many Tablet POS systems and Toast was the only system that ran smooth without any lag. Meet just about all my needs. Delivery, Online Ordering, House Accounts and more. Great system! Super simple to teach new employees how to use it!

Likes Least

Would like the ability to pay House Accounts in directly on the POS not just online.

Would like to be able to have a setting that makes it so all delivery orders automatically print. Currently the only setting is for To Go & Deliveries. Should be just Deliveries.

Online ordering does not have coupon code capability. NEED THAT SOON...

Delivery fee is set as a gratuity for the employee. It is not a gratuity. Need to change that as even though it is paid to the employee it is a reimbursement of expenses and not taxable.

Recommendations

Great system. Still some work in progress but the key features needed are in place and work well.

 
 

Ralph from Bavarian Brauhaus
Specialty: Restaurant

September 2015

September 2015

Toast is awesome!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The cost is unbeatable for a start up restaurant. Their support team does a great job when you call for help.

Likes Least

After working for a major chain I would like to see more functionality from the system.

Recommendations

Do your homework and ask a lot of questions. They are quick to respond to your needs.

 
 
 
Showing 1-20 of 46

Siva from Cloud9 Bar & Grill
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

It's good and easy to use, missing some features in labor for full-time work

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It's good but need improvements

Pros

Easy to use and update. Great support also 24 hrs and helped instantaneously. Menu features also great .

Cons

Need improvements in labor and inventory features.
1. Unable to track full-time employees salary
2. Inventory is not coordinate with food sales

Source: Capterra
 

Christopher from Artesian Wells
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Customizable to your needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ease of use

Pros

Ease of inserting new items. The ability to modify on the fly. The ability to customize it to the restaurant

Cons

Not being able to pull an order back to the active screen if it was accidentally fulfilled before the order was up.

Source: Capterra
 

Ryan from Driftwood Cocktail & Eatery
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Never been disappointed by Toast, switched over last July and haven't been happier!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Super easy to use, constantly updating their software. Support is very responsive and they listen to what the customer wants.

Cons

Really about the only complaint is that you have to use their credit card processor, I loved the one I had previously but haven't been upset with the Toast one just wish I had the flexibility.

Source: Capterra
 

Remi from RHM corp dba LaSuprema
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Love my TOAST

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As a small business owner, I am able to stay on top of activity even when I am not physically @ my location. Keeps me in touch all over, even in Costa Rica on vaca, was able to see if anything was amiss.
The new system(had for a year in January) has made me feel much more confident in my staff and in my actions that are helping to increase my bottom line.

Pros

adaptability, visibility and ease of use

Cons

constant changes and updates, usually good, but most times, a hassle for the management staff. The install was not done as professionally as I expected, but support has been great.

Source: Capterra
 

Stephie from Red Mountain Theatre Company
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Standing Ovation for Toast

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Toast is easy to use, easy to train, easy to maintain. Perfect for all types of establishments that serve food, drinks, and/or spirits. I wish we would have had Toast at my previous jobs.

Source: Capterra
 

Jill from The Que's Brothers BBQ
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

toast is quick and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We recently opened a BBQ restaurant and Toast made it easier for our waitresses learn how to use the POS system. They helped us by coming and being there when we did a soft and our hard opening. If there was a problem or question they were right there to answer it. Tech support has responded quickly as well. Great POS system to look into

Pros

great tech support

Cons

little challenging to put in the menus the first time

Source: Capterra
 

Tess from The Corner Q
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Love My Toast POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love my Toast POS because it's easy to navigate and I like it that I get the reports I needed in a flash. I have a very busy schedule that I must admit I don't know that "ins" and "outs" of the POS system but I few click here and there I'm able to get the information I needed when I needed them. I'll probably be more happy if I'm able to find time to just explore what else are there to find that this system can do for me. I usually enroll in the webinars offered to members but at times, I even don't get to finish the webinar because I have to attend to calls, customers, and vendors when they are in my place of work. But I try anyways. Thanks for a great system.

Pros

It's all in one.

Cons

When something goes wrong with the system and I lose connection (which practically happens in every software, I guess).

Advice to Others

None at the moment (maybe next time).

Source: Capterra
 

Sandy from Legacy Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I find the Toast POS very user friendly. There is a learning curve once you accept all Toast is capable of. Coming from Micros, I kept thinking the "micros way". Once I learned about Toast, Toast is so easy to use!

Pros

Ease of use

Cons

Training could be more involved. I feel like more assistance is needed after the initial training, which is where customer support fails.

Advice to Others

Be willing to do it the Toast way without bringing the previous POS way with you.

Source: Capterra
 

Roberto from Vinces pizza
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Pizza resturaunts require flexiability like no other

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Theres millions of combinations available and every thing has worked exactly like i was promised. The online ordering coming from the same company and all attached to pos. Havebt had many issues but wheb i had one it was a breath of fresh air to get a real live person right away that walked me through every thing quickly.

Pros

Quick sey up, less expensive then most with great support

Cons

One monitor cracked on me but was a easy replacement i just bought a tablet and it worked just as well for what i need at that spot

Source: Capterra
 

Rachel from Whitesburg Baptist Church

April 2017

April 2017

We love Toast!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

From first contact with Toast, they have been very helpful and friendly. They answered any questions we had. The program is perfect for what we need.

Source: Capterra
 

Paul from Tavern On The Wharf
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Confusion of support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The support is lacking. You always get a tech to speak tech and when they look at your system they find other problems to fix and never help fix the one you need help with. You pay a monthly fee but they charge you for the support anyhow. The Sales staff can not work the system so don't bother asking them for minor help.

Pros

Back office is easy to use.

Cons

The cash management is so confusing we can never get it correct. They think they are making it better but they don't and the training is very lacking in that area.

Advice to Others

Being a cloud system is great to calculate number and make changes.

Source: Capterra
 

Jose from Tequiztlan Mexican Restaurant And Tequila Bar
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Toast a great POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For the longest time a was looking for a handheld system for my servers , and none impressed me like Toast . Easy of use , easy to understand , great reporting and back of the house modules .

Pros

Easy of use and the ability to have the servers using handheld devices for order taking .

Cons

That they are not EMV compliant .. but they said that they will be soon

Advice to Others

Give it a try .. You won't be disappointed ...

Source: Capterra
 

Jeff from Costa Vida
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Toast and the Cloud Makes Sense

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

For over a year our organization searched for the right POS solution for us that would solve issues that our current provider could not. We had 65 locations in our brand and it seemed like they were 65 islands when it came to our POS system. There were many versions of our data base, and we were hampered by issues such as the end of life for our operating system.

Toast was one of many POS providers we evaluated, including all of the top names in the industry. Some of the most important considerations that influenced our decision included the system being cloud-based, easy to use, and easy to integrate with other technology. We installed the Toast POS solution for the first time in July of 2015, and have been converting locations since then. We currently have over 60 locations using Toast, and anticipate the rest of the locations to convert this year.

Pros

Easy to use, reliable, good value.

Cons

There are still a few features that have not matured yet. A more robust ideal food cost tool that could integrate with more food vendors would be very valuable.

Source: Capterra
 

Joe from O'Maddy's Bar & Grille
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Highly Recommend!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had Toast for over a year and could not be happier. We never planned on switching from our old POS but after seeing a presentation of Toast we were blown away by the possibilities. Toast has increased our efficiency immensely which shows in our sales. We recently had over 10,000 people for our annual St. Patrick's Day Street Event. We've always been please at how easily it handles our volume, but wow, it ran smoothly and effortlessly all day long! We had 17 handhelds running and 5 terminals! We cannot say enough good things about Toast! We learn new things every day that increase our productivity!

Source: Capterra
 

Jamie from 312 Pizza Company
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Building a POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are a pizzeria. We have a lot of modifications and Toast has been helping use to get the POS system we envision. While it doesn't do everything (if one did they everyone would use it), they are receptive to helping us figure out how to meet our needs. We have a ways to go, but we've come a long ways from Micros.

Pros

Easy of data reporting and management.

Cons

Still many features only available at certain levels. Can't have both online ordering and pre-order. Controlling where online orders print in house. Force printing needed information.

Source: Capterra
 

Kat from Swordfish Grill & Tiki Bar

March 2017

March 2017

Waterfront Grill & Tiki Bar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've been using Toast for more than a year now, and it is much more suited to our needs than our previous POS. The remote access and real-time reporting were two features that we deemed necessities when POS shopping. While we didn't find all of the features we wanted initially, Toast was very receptive to our feedback and took our suggestions/questions into consideration and incorporated some of those into software updates. We are overall satisfied with this POS as well as their customer service and support.

Source: Capterra
 

Sarah from Toast
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

Toast fits like a expertly tailored suit!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Toast can be whatever you want out of a POS system- you can customize all settings to fit your needs or if you want something you don't have to be too involved in and you want to keep it simple, Toast can do that too. They are always introducing new features and ways to make your life easier- and if you think of something they haven't added yet, you can request it and it will be added if other users and restaurants like the idea too. Hardware and software are integrated well and easy to use, and if there's ever a problem then 24/7 support (not robots, real Toast employees!) is only a phone call or email away.

Pros

user- friendly, simple, customizable, intuitive, fast.

Cons

Android's operating system took some getting used to, but once you get the hang of it then it's a cakewalk.

Advice to Others

The automatic updates are wonderful as you never end up with outdated software shortly after buying it. Just like updating an app on your phone, it's super easy and is usually full of new features to check out and use to make your life easier.

Source: Capterra
 

Michael from ESR

March 2017

March 2017

Excellent value for an extremely powerful cloud based system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is an up and coming startup that is doing it right. We have used the system now for almost a year and having the power of real time reporting and remote access has been huge for us. Their are some challenges whenever dealign with a startup in terms of understanding that development of a new products and features take time. Overall we have been very impressed with Toast ability to improve and adapt, as well the way they listen to their community about feature changes that make real improvements.

Source: Capterra
 

Greg from Buckhead Mountain Grill
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2017

February 2017

Connectivity Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

We have has some bad wiring and really bad connectivity issues. This has led to CC processing problems. Check have gone missing and would show up a few days later. The tablets would go off and come back online all the time. It seems to be a system with a bunch of good ideas that work for small places. I am not sure about the scalability of the platform at this time. I think you will get there soon.

Source: Capterra
 

Chris from Fragettis artisan deli
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Fragettis artisan deli

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Toast is a modern foward thinking pos system. The toast team has been with me every step from the very beginning. There was and is lots of training available innitially and continually. The software it self is very userfriendly.

Source: Capterra