Toast POS Software


 

Built exclusively to provide a POS system for the restaurant and food service industry, Toast POS is a robust solution for all types of food service businesses, including bars, quick service, and full-service restaurants.

For restaurants with table service, servers can easily process payments and take orders tableside using Toast's handheld tablets. The Quick Order feature creates new orders as quickly as possible, ensuring a speedy transaction. Bars can track tabs, as well as look up drink recipes, helping to improve overall client satisfaction.

To improve employee morale, Toast POS presents each customer with fair tip percentages. That way, customers are more likely to tip fairly, and tip more often. The system also creates an easy way for servers to split the bill, allowing them to drag and drop each item onto the desired check. A check can also be transferred to another server, if necessary, or customers can be merged into one. By creating an easy way to support multiple check preferences, servers are able to better accommodate the needs of each guest.

Toast POS also comes fully equipped with a built-in loyalty program, making it simple for restaurants to reward their most frequent customers. As well, the system can support physical and digital gift cards, and Toast POS will work to integrate any existing gift cards, making the transition between systems entirely seamless. We really like Toast POS’s reporting capabilities, which create a way for restaurants to analyze which menu items are bestsellers, as well as helping owners keep tabs on all aspects of their business.

 

Supported Operating System(s):
Web browser (OS agnostic), Windows 8

18 Reviews of Toast POS

Showing 1-18 of 18

 

from Julios italian bistro
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Best pos system ever!

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Likes Best

Easy to use, always update, cloud base system that make confident allways be active

Likes Least

Need some time to setup the way you like, but at the end of the day ita the best

Recommendations

Do a demo test first allways that you buy a pos system

 
 

from IL Primo Pizza & Wings
Specialty: Restaurant
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Toast is Great!!

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Likes Best

This is a very reliable POS software and hardware. I'm able to keep an eye on my stores and sales 24/7. Customer Service is very Good as well

Likes Least

Some features that we used quite a bit with our old POS software is not available as of yet with Toast.

Recommendations

Talk to other restaurants who have made the switch and ask a lot of questions. Don't rest soley on everything your sales rep says. I had a horrible sales rep but everyone else has been top notch.

 
 

from Flour Bakery + Cafe
Specialty: Restaurant
Number of employees: 101 to 500 employees Employees number: 101 to 500 employees

Toast Review

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Likes Best

The ease of receipt processing and recalling past orders

Likes Least

The connectivity issues we have had with our printers

Recommendations

simulate different scenarios and run the software through it to see if it does help in situations

 
 

from Citizen Vine
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Toast POS Review

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Likes Best

Toasts Pricing is reasonable, less than other POS systems I looked at. Support is fantastic, and ease of use and functionality is solid

Likes Least

So far toast doesn't have Inventory program integration. I'd also like to see integration/partnership of a tablet menu system

Recommendations

Let your employees try it before purchasing. This will help you get feedback from the people that will be using it

 
 

from Pub 56
Specialty: Bar / nightclub
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

PUB 56 and TOAST

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Likes Best

Easy to use and train new employees on. Simple and direct

Likes Least

I like everything. Sorry cant think of anything I dont like. ;)

Recommendations

Try a demo of Toast and you will see What I mean. Or call Toast and they will come talk to you themselves as well

 
 

from PARIS
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Best POS for a Cafe

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Likes Best

The extensive customization and responsive support

Likes Least

Once in a while, credit card processing interruption. Rare, though.

Recommendations

Ask Toast if anyone is using it nearby and go check it out in person in an actual operation, and get a demo so you can see what it can do for you.

 
 

from The Great American Pizza Company
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Not what expected

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N/A

Likes Best

I can not say anything positive about this software or company to date . Still waiting.

Likes Least

Horrible training incident . Their staff member walked out in the middle of our 'go live'. No apologies from the compan . A lit of excuses on behalf of the employee by the company. He was overwhelmed, etc..., etc... My staff and I trained ourselves.

Recommendations

Don't expect much. We were told during the sales pitch it could handle our pricing strategy. Once installed, it can't. Approximately 6 months out (I do t believe this timeline) and we were told, "for what you're paying you're expecting a lot. Engineers are expensive".

 
 

from The Babcock House
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Has streamlined our record keeping beautifully

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Likes Best

Easy to learn, adjust and use
Staff is super responsive to questions
Low flat rate for credit card processing

Likes Least

The setup was very involved and was frustrating to have to do over the phone.

Recommendations

Be sure to consider every facet of the decision to purchase a point of sale system. The credit card processing ended up being what made our decision.

 
 

from On the Rocks Chophouse
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great, easy to use product

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Likes Best

It's ease of use and how simple it is to customize it to our restaurant. Also, great customer support if help is needed.

Likes Least

I wish the clock in/clock out functions were easier to integrate to our payroll company. Also, I wish the exporting spreadsheet for payroll was more customizable.

Recommendations

This product has everything that we could ask for and overall we have had a great experience so far.

 
 

from 3 BOYS DINING LLC dba Mancino's Grinders & Pizza
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Great tablet POS!

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Likes Best

Sleek system! I looked at many Tablet POS systems and Toast was the only system that ran smooth without any lag. Meet just about all my needs. Delivery, Online Ordering, House Accounts and more. Great system! Super simple to teach new employees how to use it!

Likes Least

Would like the ability to pay House Accounts in directly on the POS not just online.

Would like to be able to have a setting that makes it so all delivery orders automatically print. Currently the only setting is for To Go & Deliveries. Should be just Deliveries.

Online ordering does not have coupon code capability. NEED THAT SOON...

Delivery fee is set as a gratuity for the employee. It is not a gratuity. Need to change that as even though it is paid to the employee it is a reimbursement of expenses and not taxable.

Recommendations

Great system. Still some work in progress but the key features needed are in place and work well.

 
 

from Bavarian Brauhaus
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Toast is awesome!

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Likes Best

The cost is unbeatable for a start up restaurant. Their support team does a great job when you call for help.

Likes Least

After working for a major chain I would like to see more functionality from the system.

Recommendations

Do your homework and ask a lot of questions. They are quick to respond to your needs.

 
 

from Wingarita
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

I have it installed in my restaurant and have used it for eight months

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Likes Best

The product is very easy to customize, all I have to do is email the staff and it gets done.

Likes Least

The inventory portion needs some improvement it could be more user friendly.

Recommendations

Make sure the software can be customized to your needs.

 
 

from Tavern on the Creek
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

User friendly

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Likes Best

Toast is very user friendly; even for those unfamiliar with POS systems.
Problems are few, but are addressed and handled quickly.

Likes Least

We're satisfied with Toast. Eventually, a reservation system would be nice.

Recommendations

When researching POS systems, look for something that is user friendly and all-inclusive.

 
 

from Mattenga's Pizzeria
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Awesome product, completely cost effective and easy to work with.

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Likes Best

I have found their system to be very easy to work with and definitely cost effective. The thing I hated about the other POS systems that are IPad based is that a new Ipad is so ridiculously expensive to replace. And I don't know about y'all, but when you hadn employees tech, you better be prepared to replace it. I have added tablets in literally less than 20 minutes on a Friday night because I decided that day I wanted a phone station. It was easy to do, and I took care of it without support. But when I have had issues on Friday night, like when Time Warner decided to go down for a couple hours just cause, Toast was right there on the phone and able to walk my staff through the offline experience.

The data is easy to get on the back end, and in real time. I love being able to log in and see what is going on at any given time. Or edit the menu because I forgot something from my recliner at home, if I am actually able to that day. Y'all know how that is, or will.

Likes Least

Their software is a constant work in progress, which is a good thing. They have added a ton of features since June 2014 when I started with them. There isn't anything I don't like about the system. My only complaint is they don't yet have a fully integrated scheduling system. That is coming though, and there are solutions that sync with Toast, but I just haven't gotten away from our spreadsheet system yet. Old habits die hard.

Recommendations

I looked at Ipad systems, First Data's system and a ton of others. I did not find one that beat the functionality of this system for a lower price, and with a truly simple maintenance or replacement cost. It definitely helped to see a demo of the product, so if you can check out a live restaurant or get on the live demo, it makes understanding the experience so much better.

 
 

from K O'Donnells
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Horrible POS

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N/A

Likes Best

Nothing. It never works. I don't like anything about this system.

Likes Least

Constantly having to restart the tablets. Tickets don't get sent to the printers. Support is horrible. Cards readers don't work.

Recommendations

Please choose something else. I would not recommend this to anyone. Wish we could get our money back.

 
 

from Mei Mei Restaurant
Specialty: Restaurant
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Toast POS for Restaurants & Food Trucks!

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Likes Best

I like the functionality, customer service, consistency, and value. Toast POS as a product is an absolute no brainer. Issues with operations are experienced very sporadically (every other month or so) and dealt with quickly and efficiently. The interfaces are simple and easy to learn. You will save a ton of money and the hardware is not proprietary, which allows you to use it for other purposes and source it from wherever you like (Android based).

Likes Least

Quite frankly there is literally nothing to complain about this software or the company.

Recommendations

Just try it and compare it to all other terminal-based systems (e.g. Micros, Positouch, Siva, Aloha, etc.).

 
 

from Metzy's Taqueria, LLC (www.metzys.com)
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Toast rocks for us!

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Likes Best

Service, support, simplicity, reporting, integrated payment processing, online ordering, and overall functionality. When we launched our business, we had purchased a competitor of Toast's product that ran on iOS platform. Based on our needs and our gourmet mobile food business model, it seemed to be a great fit. But when we attempted to implement the other software, we ran into a variety of problems from the outset, and after 2 weeks of struggling to get the other system up and going, we realized we needed to find a different solution. Toast literally saved us! Their tech engineers were on site the day after we connected with them, and they set up up for success instantly! My favorite thing to say about Toast is that it just works! But it is also much more than that. It is a very robust and integrated tool that is available at pricing that is almost embarrassingly fair. A true "Champagne Product for those on a Beer Budget," to quote my uncle.

Likes Least

Inability so far to offer custom app(s) to help manage and monitor the business from remote locations. This is kind of nitpicky because the ability is there; it just requires signing into site. But I would like to have a self-controlled mobile app that I can use to monitor very specific data points on a real-time basis.

Recommendations

Consider your mobility requirements and what wireless router issues you might have in different environments. Also, give careful consideration to how you structure your items from the beginning, so there is consistency as you grow and change.

 
 

from Tinkerloft
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Gotta love Toast!

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Likes Best

I like its ease of use and affordability.

Likes Least

There's nothing, to be honest. The platform is solid on all fronts.

Recommendations

If you have a restaurant, you need to take a look at Toast.

 
 
 
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