Vend POS Software


 

Vend POS is a point of sale solution used by retailers of all types and sizes to manage sales, customers, rewards, inventory and more for a low monthly subscription. 

Vend is designed to work with the hardware and equipment already in place, including receipt printers, barcode scanners, cash drawers and the like. All you need to run the software is a Web browser on any device (Mac, PC, iPad or Android). The iPad POS app is available from Apple's App Store. While the software is Web-based, it will continue to operate if the Internet connection goes down; data automatically syncs as soon as the system reconnects.

Vend can flex to support input with mouse and keyboard or touchscreen, and the point of sale screen can be customized for access to popular products or actions.

With Vend, retailers have access to a number of additional features. In addition to inventory management, retailers can also manage their products, track and organize their customer base and more. The dashboard provides real-time visibility into sales and products. Finally, Vend integrates with Xero online accounting and Shopify, a popular e-commerce solution.

 

Vend POS - Vend retail system
 
  • Vend POS - Vend retail system
    Vend retail system
  • Vend POS - Sales screen
    Sales screen
  • Vend POS - Reporting
    Reporting
  • Vend POS - E-commerce platform
    E-commerce platform
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

52 Reviews of Vend POS

Showing 1-20 of 52

 

from Ancora Classics
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

VEND

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Value for Money

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I'm so glad I decided to invest in VEND as my POS operation from the get-go. As a start up business, it was very tempting to operate my little clothing boutique the old fashioned way - manually.
But using VEND from start-up phase of my business has enabled me to steadily grow the business with absolute ease. I now sell online and I have been able to creatively incorporate new product lines into the store.
The functionality of VEND is perfect for me now as a smaller operation and seeing that VEND will also be perfect for as I continue to grow, has actually encouraged me to expand the business far quicker than I might have done, if I'd been a manually run shop.

Pros

Everything from entering stock, selling stock and tracking stock is just so easy.

Cons

I would love to see more stylish webstore templates. I would be using VEND now as my webstore too, if the choice of templates on offer when I was setting up my website had been more stylish.

Advice to Others

Do yourself a favour and use VEND regardless of the size of your business. It will not disappoint.

 
 

from Data Solutions Group LLC
Specialty: Wireless / cellular
Number of employees: 1 employee Employees number: 1 employee

Great service!

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Vend has become the premier point-of-sale for us. We really weighed our options when we first opened; and Vend really stood out. Great customer service, great pricing options, amazing add-ons for couponing and other web services.

Pros

Quick, easy setup and great customer service.

Cons

Hard pressed to find one honestly.

Advice to Others

Try their 30-day trial! Absolutely no card info required and has tutorials and live interaction.

 
 

from The Cabin Ski Hire Ltd.
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

Simplifying retail

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We use Vend in our ski hire business in Scotland, the software is fantastic and we throughly enjoy the simplicity and ease of use. Vend covers everything we could ask for and also the customer service is the best we have ever encountered. 10 stars from us.

 
 

from Circle Drive Alliance Church
Specialty: Museum / park / zoo
Number of employees: 11-50 employees Employees number: 11-50 employees

Awesome product

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We've used Vend for more than a year without issues or difficulties. We have 2 paid staff and a small army of volunteers who use the software without issues week after week.

 
 

from OhmFit Activewear
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

Vend a Lifesaver!

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My previous point of sale software was very functional and easy for a brand new business to get up and running. Suddenly however, they decided to discontinue their product, which forced us to make a quick transition.

I spent a good deal of time comparing the variety of online software and landed on Vend. When comparing to other products, Vend was easy to set up, very reasonably priced, and offered all the features I was looking for.

Advice to Others

You've got nothing to lose. Take advantage of their free trial period before signing up. It will give you a great vantage point to make your final decision.

 
 

from Diet center
Specialty: Franchise
Number of employees: 2-10 employees Employees number: 2-10 employees

Very satisfied

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N/A

Vend does exactly what we need and is very easy to use

Pros

Ease of use

Cons

Inventory and stock receiving could be easier

Advice to Others

Try it you won't be sorry

 
 

from ARTSON Pty Ltd
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

Once you get over the basic hurdels VEND will become an invaluable TOOL for any business If you spend the time getting to know the program

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N/A

We have six store plus a warehouse , sure we had some HUGE issues in the beginning manly the Bar code printing, this was fixed up by N/Z Head office
I have recommended VEND to fellow business owners to date 3 have taken up VEND
Simple to use program. Fantastic reporting

Pros

Easy for any staff member to use
detail in reporting

Cons

Inconsistent information from support desk
Help phone not being answered and a call back 48hours later (this is NOT Helpful)
updating information and not thinking how this will effect the End consumer E.G the changes to the credit note

Advice to Others

No matter if you are not a computer person but want to understand your business better E,G for the buying, product shrinkage, product performance. VEND will deliver all of this. You need to commit yourself to using the information and not buy another Computer program that you will only use as a expensive TILL

 
 

from Fancy That! Costumes
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

10 out of 10

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Likes Best

An intuitive piece of software, backed by superb customer service. I have never hung up the phone without my issue being resolved. 10 out of 10, SMB.

Likes Least

I'd love to have a functionality that orders stock based on your ideal SOH position.

Recommendations

The functionality is here. Take your time to compare service levels. That is the "make-or-break" when you are in the thick of running your business.

 
 

from Galena River Wine & Cheese
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Still not able to accept EMV transaction after a year

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N/A

Likes Best

Decent POS, second year of the service had fewer outages than the first year. Reporting has improved.

Likes Least

Still can not provide integrated credit card processing. They partnered with Vantiv to provide a EMV solution. We signed up over year ago and still hasn't been activated. Vantiv has terrible online reviews and judging from 45 minute hold I was on, they are true. Even now Vend is advertising EMV ready credit card terminals with their partner Vantiv. Do not believe them, expect to be swiping and getting the occasional chargeback. People are stating to realize that if they dispute any swiped charge on their credit card, they will win. It is the newest form of shoplifting.

Other issues have to do with the day to day workflow of maintaining prices and products. Just poorly designed.

Customer Service is just apologies and denial of responsibility

Recommendations

Make sure you are happy with the integrated credit card processing partners.

 
 

from Backeddy Resort and Marina
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Love our Vend Experience!

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Likes Best

The software does all the basics we are looking for but the best part is that Vend is constantly improving features and their support is really great. There are certainly a few items that don't work the way we need them to and integration to Quickbooks Online is one of those but I really think this is a company that listens and if we keep providing feedback they'll respond accordingly. We've already had several enhancements in the last few months that make this package much better in a Canadian business context.

Likes Least

Missing a few basics (Quickbooks Integration in Canada) that are really useful for us small business owners!!

Recommendations

Use the trial versions first to make sure the software works the way you need it to for your business. And...test their customer support right away - we've used great products with terrible support and in the end we end up needing to trouble shoot our own problems. You won't experience that with Vend.

 
 

from Aspen Street Coffee
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Vend is extremely buggy customer service is awful

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N/A

Likes Best

Once upon a time vend was simple to use and had great reports

Likes Least

The changes When customer service cannot help with your issue they simply pass you over to another customer service person

Recommendations

DO NOT USE VEND! Apparently I was using their "old app" they just turned it off in the middle of the day without telling me anything. This shut us down for the day. I struggled to figure out how to build and use the new app over night. The customer service person I was dealing with just left me hanging. I still can't get my cash drawer or my receipt printer to work with the new app. Also the most valuable report vend had no longer exists.

 
 

from Podarok
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent POS software for small retailers!

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Likes Best

It has a lot of functionality. Which is a must in a high paced retail environment? It also works in a cloud meaning you can access it anywhere from any device - perfect for keeping a close eye on your sales going up!

Likes Least

As it is a SaaS software, sometimes you have to wait a long time for a new functionality that you wish it had.

Recommendations

Go for it. You won't be disappointed. And it is not expensive to give it a go - even if you decide it is not for you!

 
 

from Rocket Bargain Bin
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use

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Value for Money

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Likes Best

This product is fairly easy to use and I would recommend it to anyone who owns a small business

Likes Least

Wish it had another feature for opening and closing register

Recommendations

When opening and closing the register, have a feature that you can actually input the counted number of coins and bills in the register so it adds it by itself instead of just typing in opening or closing amount.

 
 

from Oddyssea
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Vend just works

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Likes Best

The team is awesome, they are friendly and responsive. When there is a problem, they dig into it quickly and solve it. While it's rare to have a problem, it's great to know they are around. There are new features and functions introduced on a periodic basis and the product seems to get better over time.

Likes Least

I'm not partial to their color scheme and would like to be able to change the skin of the application to something else. Also, since we're in the US and they are a New Zealand company, our terms are sometimes a little different for the same thing and that can be confusing until learned.

Recommendations

Before you commit, try the software. Contact support before you sign a contract, how do they interact with you? Do they resolve the issue? Ask for a history of pricing, are they raising prices consistently? If so, at a reasonable rate? Really make sure your PoS is something you can live with because it's very difficult to change once you're using it actively.

 
 

from Matilda & The Metalman
Specialty: Furniture & home decor
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Simple straight forward software for everyday use

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Likes Best

Perfect for when you are starting a business and have a lot to wrap your head around in a short amount of time. Simple straight forward software package.

Likes Least

I haven't yet fully utilized every area of package so cant comment.

Recommendations

Highly recommend for small to medium business. Vend phone support is excellent.

 
 

from 35th & Butter
Specialty: Gifts
Number of employees: 1 employee Employees number: 1 employee

Best Product After Lots of Research

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Likes Best

Vend has a great online interface WITH a strong back office section. Many other online services are great for checking out/selling but don't have a strong back office section. Vend also offers many things built in that others charge for. You can have multiple users..no fee; Gift cards supported..no fee, free "simple" e-commerce site, integrated payments. Also, you can have someone working in the back office section of the software while someone else is in the sales screen. Not all other software options can do that, beware!! Anyway, I've just been really impressed.

Likes Least

Vend needs to add support for more label sizes so you can batch and print directly from Vend. Currently you have to use the DYMO software to produce any label that isn't 1"x2 1/8". They do support other larger labels but not the butterfly or other small labels we can get here in the US.

Recommendations

Ask a LOT of questions. Walk through adding products. Ask how sales and returns go. After every question you ask, ask, "is there a fee/charge for that?" When I was researching, I would ask something like, "do you support gift cards?" Answer: "Yes". But they wouldn't say there was an additional monthly fee for that or something until I asked. One of the reasons I like Vend, almost everything is included.

Also, remember, you aren't just evaluating this software. To get the most benefit and save a TON of time each day, you have to go with the fully integrated solution. This is true of whatever software you choose. So, ask what merchant processor and which accounting softwares they are fully integrated with. Vend used Mercury/Vantiv for merchant processing and Xero for accounting. I had to make the switch from QB and I've actually been very happy. It is more work up front but WAY faster each night when I'm closing. I count my money, if I balance, I click my close button and everything flows automatically to Xero. It is AWESOME!!! Good Luck!!

 
 

from djca Ltd
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Vend is great

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Likes Best

Great, simple, easy to set up product that works both on line and off line if there are any internet issues.

Likes Least

They are continually working on the product so any changes we needed were added to their roadmap

Recommendations

Watch the videos to set up and make sure you use Xero for your accounting as they work great together.

 
 

from Kete Tasman Limited
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent POS

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Likes Best

Responsive vendor. Continuing development. Smart tools. Comprehensive functionality.

Likes Least

Struggles with variable price products. No mobile app for management overview.

Recommendations

Think carefully about naming and numbering conventions, and stick to them. Use CSV files for uploading data. Keep your data accurate.

 
 

from La Vie Interiors
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Migrating to Vend a POSitive move

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Likes Best

We have absolutely loved the simplicity of the system both at the counter and in the warehouse. The interface is pleasant to the eye and really easy to navigate. Their support during our assessment and migration was exceptional.
We love Vend for their progressive approach to giving us at retail level a positive experience. Vend has certainly become a well-loved solution within our company and has exceeded expectation in all aspects. Thank you Vend.

Likes Least

When printing labels, the two step process to get them to print is a bit annoying, however if that is its only fault we have a winner in POS systems.

Recommendations

Vend offer a trial period, set aside some time (we know time is precious), take 50 to 100 items that you have in stock and put Vend to the test. We worked the trial period to our advantage and had a good understanding of the system the day we went live.

 
 

from The Teddy Bear Shop
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

So easy to use!

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Likes Best

The team at Vend are always so eager to help! The product is easy to understand and use

Likes Least

Laybys are difficult to work out and the tutorial is useless

Recommendations

You don't have to pay thousands for a good product with a million add on features you will never use much less comprehend! Vend is easy with optional add ons you don't have to pay for if you won't use it!

 
 
 
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