Vend POS Software


 

Vend is a cloud-based point of sale system for retailers of all types and sizes. Vend offers tools to help manage the customer experience, as well as sales, inventory, customer data and more.

Vend is designed to work on various devices including Macs, PCs and iPads, and a dedicated iPad app is available. It can also operate with a range of in-store hardware including receipt printers, barcode scanners and cash drawers. An offline mode allows users to continue selling even if the internet goes down, and automatically resyncs once the system is back online.

Customers can check into a store using a mobile phone and pay using their PayPal account.  Vend can support input with a mouse and keyboard or a touchscreen, and the point of sale screen can be customized for access to popular products or actions. Other features include inventory management, tracking customer information, sales reports and integrations with Shopify.

 

Vend - Vend retail system
 
  • Vend - Vend retail system
    Vend retail system
  • Vend - Sales screen
    Sales screen
  • Vend - Reporting
    Reporting
  • Vend - E-commerce platform
    E-commerce platform
Supported Operating System(s):
Web browser (OS agnostic)

78 Reviews of Vend

 

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Software Advice Reviews (62)
More Reviews (16)

Showing 1-20 of 62

Gina from Venissimo Cheese
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Vend customer service & technical support shines.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vend is overall quite versatile & super easy to use. The support is tremendous.

Pros

Support is available 24x7. Always helpful & responsive. Adding products is quite easy (also being able to duplicate would be nice).

Cons

We wish that we could customize receipts with information in the extended description. We also dream of an integrated scale feature since much of our inventory is sold by weight.

 
 

LeAnne from Outdoor Specialties Lawn & Landscaping
Specialty: Building & garden materials
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Great Product/Great Value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This software provides same features of high dollar software without the huge price tag. When I needed help setting up the hardware, the customer support representative, called me and walked me through the process and then checked back a couple of days later to make sure all was working well. I would and have recommended this product to all persons needing an easy to use software that provides all necessary reports for knowing how the business is doing.

 
 

AJ from Rasta Vapors
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

No other POS system compares to Vend

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I spend almost a month testing other point of sale systems not one of them was as powerful and easy to use as Vend. I love the support they offer and the free 30 Day trial was even better, it actually allowed me to test different scenarios and get my products ready to go before our Go-Live date. Their support team picks up the phone and actually talks to you when you need them, their email and live chat is always super fast and responsive even on Sundays they respond. I am looking at opening another store and their multi-channel system looks to be exactly what I need to manage multiple locations.

Pros

Easy to use, Excellent Support, Bulk Import Variants, Built in Loyalty Program

Cons

Really nothing negative to say about Vend, I love this software

 
 

Álvaro from Gnomo
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are super happy with Vend. It really improve our workflow, our customers on-desk experience and our budget decisions incredibly.

Pros

Easy to use for everyone. Connects perfectly our POS and online store. Support service is awesome.

Cons

There are still some little functions they can improve.

 
 

Robert from North City Cycles
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Vend is Fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I love using vend for my business on a daily basis. It is very easy and time saving.

 
 

Kat from Friends of Santa Cruz State Parks
Specialty: Museum / park / zoo
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Really excellent system, intuitive and easy-to-use, functionality and features always improving

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Two years ago I found myself with the unpleasant and overwhelming task of choosing a new POS system for the five gift shops I manage. I had just started the job and had a hard time researching the many options you can find online, most of which seemed geared toward a cafe and restaurant setting but were being pitched as retail solutions. VEND has proven to be (almost) everything I want. I work for a nonprofit that operates five gift shops in local State Parks. Overall, we have found that Vend is an affordable and flexible solution that is easy to operate.

Pros

It's easy to set up, easy to use and intuitive (even for some of my more tech-challenged staff), and perfect for a small-to-medium retail operation. It handles multiple outlets easily, as well as our wholesale business, and we're about to begin using the Vend eCommerce platform for our online store. And the price is very reasonable, which is one of the reasons it's such a good solution for a smaller business.

Cons

It can be difficult to find hardware that works with Vend. For example, we purchased the label maker that Vend recommends, and it was cheap and awful and broke twice before we decided to use something better. Unfortunately, Vend doesn't talk to that label printer, so our IT genius created a workaround that gets the job done. There are also some functions that Vend doesn't have yet (a single report that shows sales AND current inventory on one screen, for example, and better reporting for sales tax purposes) but we've always been able to work around these gaps, and Vend seems to be constantly updating and adding functionality.

 
 

Kalie from Fleuristic Garden & Flower Studio
Specialty: Florist
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Vend Rocks

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I just love this product! I researched a few POS options for our store and settled on Vend, pricing was right and customer service helped me make the decision.

Pros

Great customer service, lot's of upgrades and tweaking that Vend is working on all the time, very functional for recording customers, taking payments and linking with other platforms.

Cons

Priced in US dollars ( sad for canadians)

 
 

John from Gravity Nelson
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Excellent software

Ease-of-use

Functionality

Product Quality

Customer Support

Incredibly versatile and delivers everything that it promises and can be adapted in many more ways. I run a bike rental/shuttle business and vend has been incredibly easy to use which means happier customers at the end of the day

 
 

Angus from Hello Digital
Specialty: e-Commerce
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Amazing, easy to use and full featured

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using Vend for almost 2 years now with a range of clients. I am always blown away by the work Vend does, not only in updating the platform with new features suggested by retailers but also how easy it is for anyone to pick up and use.

 
 

Ingrid from Bushells On Tenth Ye Olde Lolly Shoppe
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Cloud based software has issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vend has some great features, but there are some downfalls with the software and the servers being based in another country. The main problem appears to be the Servers. At times the whole system grinds away and your customer has to wait till the cash drawer will open. Not real good when you have a lineup of customers. Customer service with vend is 50/50. Upgrades or changes made you are informed of after they are made by VEND.

Pros

Ability to connect to another register in another outlet, so you can see how each outlet is performing. Inventory counts are good, it gives a great snapshot of the performance of your business. We carry over 28,000 items in our store so it is a wise idea to keep track of everything.

Cons

Slow! Slow! Slow! Vend Servers are in another country so with cloud it takes time and at times of the day, the program just grinds away. It takes a while sometimes for the transactions to go through. We have upgraded all our computer hardware, believing that to be the problem. But no it is the servers that Vend use.

Advice to Others

Monthly fees are high for a hit and miss system, but it does have advantages for multiple outlets. One of the purchases of POS system software should be weighed up when considering purchases.

 
 

Anne-Marie from Ancora Classics
Specialty: Apparel & fashion
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

VEND

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm so glad I decided to invest in VEND as my POS operation from the get-go. As a start up business, it was very tempting to operate my little clothing boutique the old fashioned way - manually.
But using VEND from start-up phase of my business has enabled me to steadily grow the business with absolute ease. I now sell online and I have been able to creatively incorporate new product lines into the store.
The functionality of VEND is perfect for me now as a smaller operation and seeing that VEND will also be perfect for as I continue to grow, has actually encouraged me to expand the business far quicker than I might have done, if I'd been a manually run shop.

Pros

Everything from entering stock, selling stock and tracking stock is just so easy.

Cons

I would love to see more stylish webstore templates. I would be using VEND now as my webstore too, if the choice of templates on offer when I was setting up my website had been more stylish.

Advice to Others

Do yourself a favour and use VEND regardless of the size of your business. It will not disappoint.

 
 

Josh from Data Solutions Group LLC
Specialty: Wireless / cellular
Number of employees: 1 employee Employees number: 1 employee

November 2016

November 2016

Great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Vend has become the premier point-of-sale for us. We really weighed our options when we first opened; and Vend really stood out. Great customer service, great pricing options, amazing add-ons for couponing and other web services.

Pros

Quick, easy setup and great customer service.

Cons

Hard pressed to find one honestly.

Advice to Others

Try their 30-day trial! Absolutely no card info required and has tutorials and live interaction.

 
 

Chris from The Cabin Ski Hire Ltd.
Specialty: Sporting goods
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Simplifying retail

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We use Vend in our ski hire business in Scotland, the software is fantastic and we throughly enjoy the simplicity and ease of use. Vend covers everything we could ask for and also the customer service is the best we have ever encountered. 10 stars from us.

 
 

Gordon from Circle Drive Alliance Church
Specialty: Museum / park / zoo
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Awesome product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've used Vend for more than a year without issues or difficulties. We have 2 paid staff and a small army of volunteers who use the software without issues week after week.

 
 

Heather from OhmFit Activewear
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Vend a Lifesaver!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My previous point of sale software was very functional and easy for a brand new business to get up and running. Suddenly however, they decided to discontinue their product, which forced us to make a quick transition.

I spent a good deal of time comparing the variety of online software and landed on Vend. When comparing to other products, Vend was easy to set up, very reasonably priced, and offered all the features I was looking for.

Advice to Others

You've got nothing to lose. Take advantage of their free trial period before signing up. It will give you a great vantage point to make your final decision.

 
 

Carol from Diet center
Specialty: Franchise
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Very satisfied

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Vend does exactly what we need and is very easy to use

Pros

Ease of use

Cons

Inventory and stock receiving could be easier

Advice to Others

Try it you won't be sorry

 
 

Elizabeth from ARTSON Pty Ltd
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Once you get over the basic hurdels VEND will become an invaluable TOOL for any business If you spend the time getting to know the program

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We have six store plus a warehouse , sure we had some HUGE issues in the beginning manly the Bar code printing, this was fixed up by N/Z Head office
I have recommended VEND to fellow business owners to date 3 have taken up VEND
Simple to use program. Fantastic reporting

Pros

Easy for any staff member to use
detail in reporting

Cons

Inconsistent information from support desk
Help phone not being answered and a call back 48hours later (this is NOT Helpful)
updating information and not thinking how this will effect the End consumer E.G the changes to the credit note

Advice to Others

No matter if you are not a computer person but want to understand your business better E,G for the buying, product shrinkage, product performance. VEND will deliver all of this. You need to commit yourself to using the information and not buy another Computer program that you will only use as a expensive TILL

 
 

Belinda from Fancy That! Costumes
Specialty: Other specialty retailer

September 2016

September 2016

10 out of 10

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

An intuitive piece of software, backed by superb customer service. I have never hung up the phone without my issue being resolved. 10 out of 10, SMB.

Likes Least

I'd love to have a functionality that orders stock based on your ideal SOH position.

Recommendations

The functionality is here. Take your time to compare service levels. That is the "make-or-break" when you are in the thick of running your business.

 
 

Bryon from Galena River Wine & Cheese
Specialty: Other specialty retailer

September 2016

September 2016

Still not able to accept EMV transaction after a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Decent POS, second year of the service had fewer outages than the first year. Reporting has improved.

Likes Least

Still can not provide integrated credit card processing. They partnered with Vantiv to provide a EMV solution. We signed up over year ago and still hasn't been activated. Vantiv has terrible online reviews and judging from 45 minute hold I was on, they are true. Even now Vend is advertising EMV ready credit card terminals with their partner Vantiv. Do not believe them, expect to be swiping and getting the occasional chargeback. People are stating to realize that if they dispute any swiped charge on their credit card, they will win. It is the newest form of shoplifting.

Other issues have to do with the day to day workflow of maintaining prices and products. Just poorly designed.

Customer Service is just apologies and denial of responsibility

Recommendations

Make sure you are happy with the integrated credit card processing partners.

 
 

Suzanne from Backeddy Resort and Marina
Specialty: Other specialty retailer

September 2016

September 2016

Love our Vend Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The software does all the basics we are looking for but the best part is that Vend is constantly improving features and their support is really great. There are certainly a few items that don't work the way we need them to and integration to Quickbooks Online is one of those but I really think this is a company that listens and if we keep providing feedback they'll respond accordingly. We've already had several enhancements in the last few months that make this package much better in a Canadian business context.

Likes Least

Missing a few basics (Quickbooks Integration in Canada) that are really useful for us small business owners!!

Recommendations

Use the trial versions first to make sure the software works the way you need it to for your business. And...test their customer support right away - we've used great products with terrible support and in the end we end up needing to trouble shoot our own problems. You won't experience that with Vend.

 
 
 
Showing 1-16 of 16

Peter from MCH
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Staff that enter in new stock items, are also be granted access to All your sales history

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Vend for 2 years in a retail shop.
Cons;
Beware Employers if you want your staff to enter in "new stock" no matter how junior they maybe they will be able to see all you sales history totals daily monthly, your financial health. Are you ok with that ?
If you don't have many new stock items then that may be fine, but in my case we have new products monthly so all my staff get to see how the business is doing and they see the big amounts of money coming in leading to discussions and justifications about the expenses with union delegates. Would you as an employer really want that, all your sensitive business data out there for all who enter in new stock to see ?? Would you be ok with a competitor finding out you business health ? I,m not. !!

Moving forward what I would like to see in Vend is a stock entry window, or a class just above general cashiers but, below managers for stock entry and stock management, creating new items etc.

Well that is my only Con .

(Pros)
If that mentioned above is not a problem for you then the rest of Vend is great !!!
Download it and try it out for free, see if it is for you .

For me sadly, it's a deal breaker and after two years I'm looking for another POS solution.

Pros

Great easy to use systems on the front end, stable data base that despite having over 6,000 items with in it doesn't miss a beat. It professional looking. Elegantly handles discounts by either % or by dollar value. Great reports. Integrates well with Xero and my website.

Cons

Beware Employers, anyone who can enter in new stock will see everything, sales history, reports, you sensitive business data, your business health. Download load it try it for yourself. I have raised this with Vend, and my response back was "Is this really a problem?".
For me it is.

Advice to Others

This is great software for POS takes a little bit of learning but works well, even when its off line then it will re-sync when it comes back on. But stock management of new items must be done by trusted individuals as the access level for normal staff, is far too high for this role.

Source: Capterra
 

Jack from Springs Road Gun Club

February 2017

February 2017

Vend review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Been using this system for over a year. Some of the features can be a tad bit buggy, but over all easy to use for a basic retail store they doesn't require work orders, or Special orders.

Pros

The UI and layout is clear and simple.

Cons

buggy when adding products. Cannot add products on the fly or do special orders. Cannot do work orders.

Source: Capterra
 

Daniel from Danielfeo.io
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Great iPad POS for large businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Vend is a great app for businesses willing to dish out.

Vend makes the price tag worth it but having a great designed app which packs a lot of features for a great experience.

One thing that makes Vend great is the loyalty program and the integration with PayPal Here and Tyro (in Australia) for quick and easy payments.

After getting a client to switch to Vend their staff has really appreciated it as everything just works properly and the interface is a lot cleaner.

Pros

Loyalty Program,
Payment Intergrations,
Easy to use

Cons

If a monthly cost bothers you then it could be a con

Source: Capterra
 

Stacy from The Rag Company
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Customer Support is Amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love the functionality of VEND. I like how you can categorize products as well as search for them. They continue to improve their software offerings to accommodate the needs of the retailer. Whenever an issue came up, they were immediate to respond and resolve the problem. Their training team is amazing! No surprise hidden expenses!

Pros

Great product for running a retail store! The product works very well and set up is quite easy.

Cons

Depending on merchant account, the software doesn't always allow refunds to be performed at the till (iPad).

Advice to Others

Use your training resources and tap into the wisdom of the team for a smooth set up!

Source: Capterra
 

Fabian from Nefertiti Moda

September 2015

September 2015

Awesome and getting better

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software has been a great ally for our store in terms of accesibility integration of all things related to handling our business. Vend is also in constant upgrade with even more powerful options each time. Support is great and a lot of materials are available. My only concern with cloud based programs is if they make an unfortunate upgrade that affects usage, there's no possibility to stick with the older version.

Source: Capterra
 

Georgina

May 2015

May 2015

Bad support

Product Quality

Product Quality
Quality

We've been using Vend for well over a year and the system is ok if you just have a bricks and mortar shop. Unfortunately if you do anything else, Vend are very unhelpful. We are a multichannel retailer and link Vend to our website with Shopify, and then both link to Xero for finance. Because Vend won't accommodate even the simplest request (even with a year's notice) we have to manually close down the online register every night at midnight 365 days a year. Any other system would have automated this, but not Vend. And when you speak to support they just say it's up the product dept (who you can't communicate with). We are left with no option, but to move to another system. Shame really as if they just listened to their customers and modified the system to fit the demands of modern day businesses, it could be a great system.

Source: GetApp
 

Emma

March 2015

March 2015

Good App

Product Quality

Product Quality
Quality

Perfect user interface and really easy to use

Source: GetApp
 

Julie - Aesthetica image Centre

June 2013

June 2013

So far it has been great

Product Quality

Product Quality
Quality

We have just changed over to Vend for our new billing system in our cosmetic surgery. The main reasons were cloud based, not having to worry about back ups any more, and simple to use.
So far it has been great - works really well. And like changing to a new program you always want it to do the old program way! Well - with Vend Live Chat they were quick to reply - very professional and answered all our questions in a very friendly manner and showed us a better way!! They even emailed me the next day to see if everything was working well

Source: GetApp
 

Will McTavish

October 2012

October 2012

Grow your business using Vend

Product Quality

Product Quality
Quality

If you are looking for point-of-sale, there is no need to go any further than Vend. Vend have built an incredibile online POS system, which is easy to use, affordable, and best of all, integrates with a number of other apps.

Xero for the accounting system, Timely if you take bookings, Shopify if you sell online and Perkville if you want more customers :)


If you stick to with your old cash register, your business will suffer. If you are serious about growing your business and you need POS, Vend is a must have.

Source: GetApp
 

Hugh

October 2012

October 2012

Excellent cloud POS

Product Quality

Product Quality
Quality

Vend was my first choice for a POS. At this price point it is hard to go past! Super easy to implement and it linked with my accounting and online store making it all one floaty cloud based dream of some kind. The time savings alone are worth hundreds of dollars a week to me.

Source: GetApp
 

Michael Carl

September 2012

September 2012

Great App

Product Quality

Product Quality
Quality

We have decided to use Vend because we sometimes suffer internet connection problems and we read that Vend does not only work on the browser but also independently of the status of your internet connection. We are happy that finally we are not interrupted or slowed down by technical issues. The app works well, we like it!

Source: GetApp
 

John from Flag Bikes
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Joseph

March 2017

March 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Gloria from ACT Global Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Anthony from Playbill Group
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp
 

Jeremy from CohnReznick LLP
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support
Support
Source: GetApp