Vend POS Software


 

Vend POS is a point of sale solution used by retailers of all types and sizes to manage sales, customers, rewards, inventory and more for a low monthly subscription. 

Vend is designed to work with the hardware and equipment already in place, including receipt printers, barcode scanners, cash drawers and the like. All you need to run the software is a Web browser on any device (Mac, PC, iPad or Android). The iPad POS app is available from Apple's App Store. While the software is Web-based, it will continue to operate if the Internet connection goes down; data automatically syncs as soon as the system reconnects.

Vend can flex to support input with mouse and keyboard or touchscreen, and the point of sale screen can be customized for access to popular products or actions.

With Vend, retailers have access to a number of additional features. In addition to inventory management, retailers can also manage their products, track and organize their customer base and more. The dashboard provides real-time visibility into sales and products. Finally, Vend integrates with Xero online accounting and Shopify, a popular e-commerce solution.

 

Vend POS - Vend retail system
 
  • Vend POS - Vend retail system
    Vend retail system
  • Vend POS - Sales screen
    Sales screen
  • Vend POS - Reporting
    Reporting
  • Vend POS - E-commerce platform
    E-commerce platform
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

44 Reviews of Vend POS

Showing 1-20 of 44

 

from Galena River Wine & Cheese
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Still not able to accept EMV transaction after a year

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Decent POS, second year of the service had fewer outages than the first year. Reporting has improved.

Likes Least

Still can not provide integrated credit card processing. They partnered with Vantiv to provide a EMV solution. We signed up over year ago and still hasn't been activated. Vantiv has terrible online reviews and judging from 45 minute hold I was on, they are true. Even now Vend is advertising EMV ready credit card terminals with their partner Vantiv. Do not believe them, expect to be swiping and getting the occasional chargeback. People are stating to realize that if they dispute any swiped charge on their credit card, they will win. It is the newest form of shoplifting.

Other issues have to do with the day to day workflow of maintaining prices and products. Just poorly designed.

Customer Service is just apologies and denial of responsibility

Recommendations

Make sure you are happy with the integrated credit card processing partners.

 

from Backeddy Resort and Marina
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Love our Vend Experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The software does all the basics we are looking for but the best part is that Vend is constantly improving features and their support is really great. There are certainly a few items that don't work the way we need them to and integration to Quickbooks Online is one of those but I really think this is a company that listens and if we keep providing feedback they'll respond accordingly. We've already had several enhancements in the last few months that make this package much better in a Canadian business context.

Likes Least

Missing a few basics (Quickbooks Integration in Canada) that are really useful for us small business owners!!

Recommendations

Use the trial versions first to make sure the software works the way you need it to for your business. And...test their customer support right away - we've used great products with terrible support and in the end we end up needing to trouble shoot our own problems. You won't experience that with Vend.

 

from Aspen Street Coffee
Specialty: Restaurant
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Vend is extremely buggy customer service is awful

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Once upon a time vend was simple to use and had great reports

Likes Least

The changes When customer service cannot help with your issue they simply pass you over to another customer service person

Recommendations

DO NOT USE VEND! Apparently I was using their "old app" they just turned it off in the middle of the day without telling me anything. This shut us down for the day. I struggled to figure out how to build and use the new app over night. The customer service person I was dealing with just left me hanging. I still can't get my cash drawer or my receipt printer to work with the new app. Also the most valuable report vend had no longer exists.

 

from Podarok
Specialty: Gifts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent POS software for small retailers!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

It has a lot of functionality. Which is a must in a high paced retail environment? It also works in a cloud meaning you can access it anywhere from any device - perfect for keeping a close eye on your sales going up!

Likes Least

As it is a SaaS software, sometimes you have to wait a long time for a new functionality that you wish it had.

Recommendations

Go for it. You won't be disappointed. And it is not expensive to give it a go - even if you decide it is not for you!

 

from Rocket Bargain Bin
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

This product is fairly easy to use and I would recommend it to anyone who owns a small business

Likes Least

Wish it had another feature for opening and closing register

Recommendations

When opening and closing the register, have a feature that you can actually input the counted number of coins and bills in the register so it adds it by itself instead of just typing in opening or closing amount.

 

from Oddyssea
Specialty: Other specialty retailer
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Vend just works

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The team is awesome, they are friendly and responsive. When there is a problem, they dig into it quickly and solve it. While it's rare to have a problem, it's great to know they are around. There are new features and functions introduced on a periodic basis and the product seems to get better over time.

Likes Least

I'm not partial to their color scheme and would like to be able to change the skin of the application to something else. Also, since we're in the US and they are a New Zealand company, our terms are sometimes a little different for the same thing and that can be confusing until learned.

Recommendations

Before you commit, try the software. Contact support before you sign a contract, how do they interact with you? Do they resolve the issue? Ask for a history of pricing, are they raising prices consistently? If so, at a reasonable rate? Really make sure your PoS is something you can live with because it's very difficult to change once you're using it actively.

 

from Matilda & The Metalman
Specialty: Furniture & home decor
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Simple straight forward software for everyday use

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Perfect for when you are starting a business and have a lot to wrap your head around in a short amount of time. Simple straight forward software package.

Likes Least

I haven't yet fully utilized every area of package so cant comment.

Recommendations

Highly recommend for small to medium business. Vend phone support is excellent.

 

from 35th & Butter
Specialty: Gifts
Number of employees: 1 employee Employees number: 1 employee

Best Product After Lots of Research

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Vend has a great online interface WITH a strong back office section. Many other online services are great for checking out/selling but don't have a strong back office section. Vend also offers many things built in that others charge for. You can have multiple users..no fee; Gift cards supported..no fee, free "simple" e-commerce site, integrated payments. Also, you can have someone working in the back office section of the software while someone else is in the sales screen. Not all other software options can do that, beware!! Anyway, I've just been really impressed.

Likes Least

Vend needs to add support for more label sizes so you can batch and print directly from Vend. Currently you have to use the DYMO software to produce any label that isn't 1"x2 1/8". They do support other larger labels but not the butterfly or other small labels we can get here in the US.

Recommendations

Ask a LOT of questions. Walk through adding products. Ask how sales and returns go. After every question you ask, ask, "is there a fee/charge for that?" When I was researching, I would ask something like, "do you support gift cards?" Answer: "Yes". But they wouldn't say there was an additional monthly fee for that or something until I asked. One of the reasons I like Vend, almost everything is included.

Also, remember, you aren't just evaluating this software. To get the most benefit and save a TON of time each day, you have to go with the fully integrated solution. This is true of whatever software you choose. So, ask what merchant processor and which accounting softwares they are fully integrated with. Vend used Mercury/Vantiv for merchant processing and Xero for accounting. I had to make the switch from QB and I've actually been very happy. It is more work up front but WAY faster each night when I'm closing. I count my money, if I balance, I click my close button and everything flows automatically to Xero. It is AWESOME!!! Good Luck!!

 

from djca Ltd
Specialty: Restaurant
Number of employees: 11 to 20 employees Employees number: 11 to 20 employees

Vend is great

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Great, simple, easy to set up product that works both on line and off line if there are any internet issues.

Likes Least

They are continually working on the product so any changes we needed were added to their roadmap

Recommendations

Watch the videos to set up and make sure you use Xero for your accounting as they work great together.

 

from Kete Tasman Limited
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Excellent POS

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Responsive vendor. Continuing development. Smart tools. Comprehensive functionality.

Likes Least

Struggles with variable price products. No mobile app for management overview.

Recommendations

Think carefully about naming and numbering conventions, and stick to them. Use CSV files for uploading data. Keep your data accurate.

 

from La Vie Interiors
Specialty: Other specialty retailer
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Migrating to Vend a POSitive move

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

We have absolutely loved the simplicity of the system both at the counter and in the warehouse. The interface is pleasant to the eye and really easy to navigate. Their support during our assessment and migration was exceptional.
We love Vend for their progressive approach to giving us at retail level a positive experience. Vend has certainly become a well-loved solution within our company and has exceeded expectation in all aspects. Thank you Vend.

Likes Least

When printing labels, the two step process to get them to print is a bit annoying, however if that is its only fault we have a winner in POS systems.

Recommendations

Vend offer a trial period, set aside some time (we know time is precious), take 50 to 100 items that you have in stock and put Vend to the test. We worked the trial period to our advantage and had a good understanding of the system the day we went live.

 

from The Teddy Bear Shop
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

So easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The team at Vend are always so eager to help! The product is easy to understand and use

Likes Least

Laybys are difficult to work out and the tutorial is useless

Recommendations

You don't have to pay thousands for a good product with a million add on features you will never use much less comprehend! Vend is easy with optional add ons you don't have to pay for if you won't use it!

 

from Borough Kitchen
Specialty: Other specialty retailer
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Easy-to-use and easy-to-scale, intuitive POS that works beautifully

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very intuitive system that means training needs are limited. Easy to use ordering. Sales tracking for each shop from your mobile, ipad or desktop. Using an ipad as the POS terminal reduces clutter in the store and customers always impressed with it. Great capabilities to track sales, customers. Excellent support. Great gift card functionality.

Likes Least

Some additional advanced features would be welcome - e.g. multi-currency for procurement to further simplify ordering process.

Recommendations

Try the demo - it's very easy to set this up and get started right away with selling, returning products, adding customer details, emailing receipts. Try the inventory count function - it is excellent and very easy to use. There is an excellent connection with Xero, which is our cloud-based accounting system, and this saves us a huge amount of time and makes it so easy to reconcile daily cash and card receipts with what hits our bank account.

 

from Nauti NZ
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Used for over a year, would never change! constant support if needed

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Great support team and the product is so easy! i train my staff for 10 min and their away making sales!

Likes Least

nothing! product works great for everyday retailers

Recommendations

If your looking into Vend, give them a call with details of your business they will honestly answer questions and let you know if your business would be a good fit, but why wouldnt it

 

from La Bien Aimée
Specialty: Fabric, linens, & crafts
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Vend is our POS for our yarn shop.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Very easy to use and intuitive. Good customer service. Interface is clean and straightforward. A++ experience.

Likes Least

Honestly, I like everything about it. Nothing I don't like.

Recommendations

Give is try. The customer service is great and they take the time to get you set up. It's easy to use.

 

from Techmoto Motorcycle clothing & accessories
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

great value for money POS software - superb support too

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

I have been using Vend for two years now and was amazed at the free trial to get us started, regular improvements without extra costs and the brilliant support.

Likes Least

No complaints at all as it's cost effective and really works

Recommendations

take the trial period and test the integration with eftpos. Normally this is a mission, but not with Vend!!

 

from Aspens Jewellers Ltd
Specialty: Jewelry
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Try Vend if you are a small business ! (PS. I never leave reviews)

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Vend Register is an easy to use Till / Cash Point system that uses inexpensive Kit, an Ipad, Receipt Printer, Cash Drawer and Blue Tooth Bar Code scanner if needed. No contract so you can leave if it is not for you and you still have a handy Ipad.

Likes Least

Vend invoice in NZ Dollars so for me being in the UK the monthly fee fluctuates a little so we have to check our bank statements to see how much it costs from month to month. Not a massive hardship, but not ideal.

Recommendations

Vend has developed massively over the past year. The original version of Vend wasn't built for Ipad and was a bit glitchy .Since the release of Vend Register (Built for Ipad) it really has improved its easy of use and it is now reliable cash point that we would recommend for any small retail business. Easy to link to Xero so all your daily sales figures are reported directly into your accounts software "if using Xero"., a great time saver ..
The POS can be used none computer users and it requires very little staff training/ explaining.

 

from Hole in the wall
Specialty: Bar / nightclub
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

been using vend for 6 months

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

That i can access sales remotely and add products remotely

Likes Least

the biggest issue is that i can't print a sales-summary of itemised sales for spot-checks for VAT dept on my thermal printer of that current day, what is known as an X reading,

or even a summary of sales in one itemised list at the end of the working day, from my thermal printer, known as a Z reading.

this was always standard on any traditional cash register. and i think would be super easy for Vent to have.

---

it's a bit pricey, since within 24 months of using vend, one can buy a stand alone system with equipment included

Recommendations

i think vend is very powerful, and i believe it will soon become a standard software

 

from Round-Up Solutions Pty Ltd
Specialty: Other specialty retailer
Number of employees: 2 to 5 employees Employees number: 2 to 5 employees

Vend is the Bomb !

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Once Vend is set up is very user friendly and reliable. Like all software you need to align your procedures to it's design and functionality but we continue to include more functions and features into our business. Some years ago, we had some coding and API work done to link it with a popular email marketing system but now there are standard apps and integrations to use which is great. Training staff is easy and support is intuitive and quick. I have seen bugs get fixed and addressed over the last few years which has made it even more robust.

Likes Least

The loyalty feature is very sound but it would be awesome to have email marketing capability within Vend. At the moment it has the ability to send notifications and receipts to customers but you need to link to an email marketing program to develop customer relationships

Recommendations

Take up the trial and definitely should be in your top 3 considerations for POS systems. It has been a great choice for me and my business ( busy retailer, well known brand) and I continue to grow into it. If you are looking at doing a transition, the cloud functionality means that you don't have to switch off your old system until your ready.

 

from Mallory's Candles
Specialty: Furniture & home decor
Number of employees: 1 employee Employees number: 1 employee

Great Product. Powerful and Easy to Use.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Vend is a simple but powerful POS and Inventory Management platform. I've been using it for 2 years. Easy to setup and use.

Likes Least

While the product is very robust in features. The company does seem to be a slower than others to release new features.

Recommendations

The product is rich in features. Some of the interfaces are a little "out of date" with current products. The price for the product for the numbers benefits is outstanding.

 
 
Write a Review