Windward System Five Software


 

Windward Software's Windward System Five helps small to midsized businesses gain control of their operations by providing a fully integrated point of sale and accounting package with real-time inventory management. 

Windward System Five is a complete point of sale suite. Among other features, the program provides a Signature Capture option that helps minimize duplicate invoices and paperwork, POS barcode support that integrates with most scanners on the market, and the option to add or subtract “soft switches” that allow users to customize the program for their specific business practices.

For example, furniture store owners can add the Kit System feature to their program to sell collections of items all at once, while an automotive shop can track labor and mechanic hours.

All versions of Windward System Five are able to document inventory movement between store locations, and users can also integrate the program with their online stores via the WeCommerce tool.

 

Windward System Five - Customer information
 
  • Windward System Five - Customer information
    Customer information
  • Windward System Five - Customer invoice
    Customer invoice
  • Windward System Five - Daily activity
    Daily activity
  • Windward System Five - Departments
    Departments
  • Windward System Five - Email templates
    Email templates
  • Windward System Five - Inventory
    Inventory
Supported Operating System(s):
Web browser (OS agnostic), Windows 8

44 Reviews of Windward System Five

 

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Software Advice Reviews (10)
More Reviews (34)

Showing 1-10 of 10

Jim from Altra Rental and Supply, Inc
Specialty: Rentals
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Windward- Success for Power Equipment, Construction Supplies and Rental

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been using System 5 since 2003. The system has scaled to our operation as we grow. The accounting side is robust and handles all our AP- AR- and General Ledger needs. Purchasing is fully automated. Billing customers can be fully modified with "Types" and "subTypes" to keep the status of orders updated and classified. Our inventory and product locations have been controlled and managed with the Advanced Inventory Control. The system is constantly being improved with fixes and new features multiple times per month. The database is rock solid. After 14 years, we never have had data corruption requiring the loading of a backup. All our employees depend on the info from system 5 to make decisions and give customers information. The ability to customize and provide information to users is endless and grows each year. We have used the barcode function and have 40,000 SKUs barcoded and labeled. We have even barcoded our rental equipment. We rely on this system for everything and for 14 years it has been bulletproof. Because we sell, service and rent serialized equipment, the "UNIT" way of handling things is great. Provides cost, service and income information.

Pros

We could not run our business without the information and order that the system provides!
1. Ease of use- Everything is in one program
2. Total integration- We don't need to transfer data to another program like QuickBooks
3. Strong Accounting, Control, and reports- Ability to customize GL and P&L format and multiple years.
4. Hundreds of pre-built Reports- We rarely do custom
5. Ability to create custom reports
6. Barcoding and Barcode printing- Couldn't live without it
7. Integrated Credit card Processing-Vantiv- Saves errors and time
8. Moves easily from desktop to desktop - configures easily when replacing stations
9. Weekly online training to learn features.
10 Responsive support staff who find the answers to any questions.
11. Ability to attach pictures and documents.
12. Unit history on serialized items.
13. Automated output of data, pictures pricing and descriptions to our Website

Cons

Probably not really a con But there are so many features available, it take some time to learn and put them into daily practice. The rest are just enhancements we'd like to see !! First, We would like to see the RMA system simplified. Second, we would like to see the E-commerce platform developed more. We are using it now for our website, but we would like to see more features and search options. Third, we would like to see the Timecard function developed and enhanced. Fourth, we would like to see the offering of more credit card processing options. Fifth, we would like the ability to attach PDF's to items, instead of JPG. But all in all, the system works really well!

 
 

Justin from Sensenig's Landscape Supply
Specialty: Building & garden materials
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

horrible customer service and implementation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

bad company to deal with, we spent over $30,000 and after several months of trying to go live and we had to suddenly purchase more software from them and we decided to pull the plug..... we saw no future in dealing with this company buyers beware ...... i have this complet system i will give you for free..... if it works for you and you like it then pay us half !!

Advice to Others

do not buy a complete system from them no matter what only buy 1 license and make sure implementation and everything goes well before do the whole thing

 
 

Kris from Casual Patio
Specialty: Furniture & home decor
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Winward

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It a great product very well thought out and very thorough tracks all inventory while providing a POS anyone can use

Pros

This is a very detailed piece of software great POS and inventory tracking, Excellent piece especially for furniture of any kind

Cons

Its very in depth so be prepared to put some time in to fully utilize it, also its on the pricey side but if you have the money well worth the price

Advice to Others

Try it before you buy it

 
 

Ernesto from Zero-In Carpet Cleaning
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

WONDERFUL PROGRAM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I think it has a very nice and easy to use integrated design and is very accurate!

Pros

What I love about this product is the easy to use interface and the many options it provides within it's various functions.

Cons

NONE THAT I COULD FIND!

Advice to Others

WOULD HIGHLY RECOMMEND!

 
 

Curt from Innerspace Watersports
Specialty: Sporting goods

May 2016

May 2016

Great Software for Every business

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service and great software. Can do pretty much everything you need for you business.

Likes Least

Haven't had any issues as of yet with either vendor or product

Recommendations

Great for all business and acconting aspects can also do payroll.

 
 

Juliet from Livingspace
Specialty: Furniture & home decor

May 2016

May 2016

Good and affordable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's a fully integrated software, from inventory control,point of sale to accounting. This is the only software, and it makes things easier for us.
It is easy to use for basic POS.

Likes Least

Reports area is pretty basic.
There is no "smart search" for inventory.

Recommendations

This is an affordable option for POS and accounting software.

 
 

Kathi from McNally Lighting
Specialty: Other specialty retailer

March 2016

March 2016

Windward System 5 for us has grown into a great relationship.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the auto data up loads for inventory. I like the adjustability of all the categories of forms and labels, such as invoices, purchase orders, packing slips, inventory tags, delivery tickets, etc. we can utilize and customize to suite all kinds needs for many different aspects, and situations. Being able to use the tag-a-long kits for suggestive selling, helps out the sales staff considerably, gives them that extra help in making their quotas and the don't have to remember to ask each customer, the suggested add-on items pops up on the invoice and forces them to ask. The sales staff loves the ability to bring up all their open invoices at one click. They love the ability to prioritize estimates for their follow ups. I love the pop up tasks, I can assign tasks to specific employees for a specific day and time to pop up, to remind them to get it done. Using system batch purchasing really saves a lot of time. Using alternative vendors for the same products helps with our inventory management. We have a repair department, sometimes the sales people will help out on the repair bench and the "technician's time clock" works well for them when they get call back to the sales floor in the middle of their repair and then come back later to finish, that may happen several times in the course of one repair depending if the time it takes for completion. Using this "technician's time clock" makes it easy to track their time for the repair fees. System 5 is such an integral part of our day to day functions, we take a lot of it's features for granted, it is hard to think of all the good things it does for us to make our lives easier.

Likes Least

I think the data up loads can function easier, be less complicated. We don't use the accounting part of the program. We use QB for our payroll and it will integrate with System 5 so that is good. There are more aspects of the program I like to be using and I wish the learn curves would be easier. We have an extra large amount of inventory and data stored in the system, since we have been using it since 2008. When generating reports or gathering information, the delays to the system or the machine's think processes, are way too long for me, before the abort button shows up, if it shows up at all or the option to quit the process and try another way. Again think of what I like least is difficult to do because we always find a work around to fulfill our needs.

Recommendations

Shopping for point of sale/data entry soft ware is a daunting task, I don't wish it on anyone. To start I make a couple of lists. First, list of all the most import thing things you can't live without in your day to day business software. Next list all the thing that would be nice to have, you wish list. Then show your lists to Windward make them show you the complete workings of how each of your must haves can be accomplished with the system. Next make them show you the complete workings of how your wish list can be achieved. They will do all that for you. If you find that Windward fits your particular needs then go forward after you are up and working then you can learn all the rest of what it will do. Don't try to learn it all in the beginning you will make your self crazy, I'd just focus on your current needs and after you are up and going than you can adapt to utilize all the rest of their functions. Their 24hr help technicians are very good to work with, I've found that if I give a detailed description of what problem I'm having to the tech desk, 90% of the time, they will steer the technician that best know that issue and will call back and give complete dial-in connected help, along with training, so I'll be smarter next time, and can fix the problem myself. If I have any other issues that the tech can't deal with, my account manager, always gets me the best solutions. I love the ability to using the training along side the real program. It is great for new employees as well for us old timers who are doing a new steps or steps that we may not have used in a while and we are unsure if we will be doing it correctly. So with the training we can play all we want with out messing up any of the real live data. Depending on how many newbies we have I'll copy over the live data to training once week or each evening when we go home and it is ready for them to play with in the morning.

 
 

George from EGW inc
Specialty: Manufacturing & wholesale

July 2015

July 2015

System 5 did not meet any of our needs and has unusable reporrts

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Sales person reported they wanted to break into the firearms trade. He was polite and tried to answer our questions.

Likes Least

The reports compared to quick books had to be written as in by the company. We could not get lists of our Payable, Receivables and sales tax reporting were major problems. Support once started was moved off shore and was even worse.

Recommendations

Use a mature product like quick books. When we went back to QB we found add on apps that could process our on line orders cleaner and faster.

 
 

Mike from Colonial Photo & Hobby, Inc.
Specialty: Other specialty retailer

June 2015

June 2015

Scalable multi-user POS retail from a company that listens and adapts.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Excellent customer support 24/7. A product that is scalable to your business. One of the few softwares that have a stand-a-lone ability that allow sales and lookup when the main server is offline or unavailable. Inventory orders in cases or singles by multiple suppliers with multiple part numbers and UPC codes for a single item. Capable of printing price tags on the fly when receiving. Easy lookup of products at the POS terminal by description, barcodes, serial numbers, etc. (Think about a phone caller asking for an item that is not in your hand, no numbers available and you need to quote the price.) Easy Purchase ordering. Easy resorting of POs in a fashion that matches the packing list. Complete control of forms, receipts, printers, slip printers, faxes etc. Multiple price groups and quantity price levels allowing maximum flexibility to different retail environments. Matrix pricing, kit pricing (both dynamic and static) with prices broken out or just single line on receipts. This software is our forth in 30 years and in our use since 2003. Regular updates and revisions are available to keep it fresh and up to date with changes in the ever changing retail industry. This is a very robust software and does far more than given here.

Likes Least

Back office reporting is probably the weekest area. However, custom reports are available and creatable. If you are looking into any software you should have a list of what you need to know daily, weekly and monthly and have it demonstrated to you. Another area is handling price protection from manufacturers. It is not easy to drop cost on items that receive price protection. It can be done but is time consuming.

Recommendations

80 percent of business is the same. Figure out the 20 percent that of your business that really is important and make sure it works for you. The stand-a-lone terminals was very important to us as a retail store because you can not afford to lock the doors when the terminal looses communication with the server. Something that will happen to everyone at times. We also get large orders in of items. Checking in a purchase order with 300 lines and many boxes has been cut down by 90 percent with tag printing as you shoot bar codes and the system finds the item on a purchase order, prints tags as needed, advances to next item as you shoot. Very little keyboard interaction. This was a huge change in the software from 2003 that was suggested by us and then produced by Windward staff. Again, does the company listen? YES!

 
 

Luke from AdCo
Specialty: Fabric, linens, & crafts

March 2015

March 2015

User-friendly, cost-effective, and efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service, competitive pricing, and user-friendliness.

Likes Least

Must pay for customer service after first year, although it is quite inexpensive.

Recommendations

Compare to other POS systems. We have had others on the list that were not as functional.

 
 
 
Showing 1-20 of 34

Pete from Rite-Way Rentals

February 2017

February 2017

This is NOT a Rental Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were running a good rental software program when we were approached by a Windward Software salesman who convinced us that we should give Windward a try. The salesman made us all kinds of promises, which we found out later were not all true. For example: don¿t believe it if
they tell you that they migrate your data, we ended up doing this all ourselves. On the surface, the Windward Program seemed to be a good rental system. It had a good inventory based set-up, We ended up repeatedly having this incomplete transaction screen popup. When we called for tech support to fix this problem, they would tell us to fix it ourselves, either by editing a single transaction or by p.o.s. This proved to be very difficult, and very time consuming. A program should never do this every day, and if it does the company should take responsibility to fix it, not the customer. This was the most unstable program from any we have used. We spent many days without our program working, due to their unreliable techs. This program was a nightmare for our accounting department. The accounting department had their workload tripled, due to the fact that the daily closing reports were not correct. We ended up creating a worksheet of every transaction for the closing period and transferring the data to make our journal entries for the day. In most cases their accounting techs didn¿t know what they were talking about, they never really fixed our problems, but instead told us, just reverse the transaction and do it again, the paper work piled up so much that we had to give an employee some time off for stress leave. This software would be a good inventory or p.o.s system , but it¿s definitely not designed for a rental or accounting system. All they did is add a rental module to an existing point of sale system, if you rented only 1 or 2 machines a day it would probably work, but if your main business is rentals, you would not want this system

Pros

This software would be a good inventory or p.o.s system

Cons

it¿s definitely not designed for a rental or accounting system

Source: Capterra
 

Jason from Lampert Hitch
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Will do anything you want it to.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software will cook your dinner if you ask it to ... We have run it for 4 years now and gratefully have had very few problems. Every time I want add a feature I find it is already built in. Excellent product. Only downfall is the customer service is hard to manage. You will find the programmers are genius but have very little communication skills.

Pros

Adjustability, performance, reliability.

Cons

Customer Service.

Advice to Others

Do not base your experience on implementation... As with all software there are growing pains with any big changes. Judge it a year after you have it... You will be pleasantly surprised.

Source: Capterra
 

Joan from Paris Junction Hobbies
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

SOFTWARD THAT DOES IT ALL

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It took a little time to learn the features but we have been very pleased with how this software works for us in our retail Hobby Shop. We have a huge inventory which is constantly changing - no problem for Windward. Windward handles our point of sale including receivables. Tracks our purchases and payables and allows us to create reports and bar codes and so much more. I can't imagine a type of business that could not function with this very extensive software at a reasonable price. Lots of good updates and fast help available when you need it.

Pros

Ability to design inventory reports that provide us detail on what has been sold in a date range and allows us to purchase wisely.

Cons

Only one thing I would like to see added: A report to show income and expense in a spreadsheet by month.

Advice to Others

Don't try and fix things without help until you are sure of what you are doing. Help is easily available and I have never yet gone over the hours allotted per year. I tried to be a little too independent at the beginning.

Source: Capterra
 

Vicki from Brandts Lawn Mower Service LLC

December 2016

December 2016

System Five/Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We've had all very good experiences with the team for System Five Support. Customer Support has always been there to correct issues. Would definitely recommend this system.

Source: Capterra
 

Muhammad from AzizTech

December 2016

December 2016

Quite reliable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are using this software in our small startup for managing the different operations and till now it is quite reliable and working well. Features are good and the interface is also better. Hope it will help us in doing the different operations like keeping the record in the future.

Source: Capterra
 

Lacy from Mirage Pool n Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2016

December 2016

**Windward Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Windward has been a great company to work with. We had some trouble during the start up of the system, and because of that we are still working out some kinks but Windward's support team has been great to deal with and are always available. The sales team has been easy to work with. For us, the system was the one of the only ones out there which had the full integration of all the services that we needed or anticipated needing in the future, and at a relatively good price point.

Pros

Full integration

Cons

Scheduling doesn't match up as closely with the way we would like to use it as possible.

Source: Capterra
 

Justin from Sensenig's Landscape Supply

November 2016

November 2016

i have windward software forsale

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i paid 30k for nothing this company should not be in business .... customer support is horrible , they try to upsell! they will do your best to take your money and run!!!

Source: Capterra
 

Jo from Sensenigs
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Please Stay Away,we paid them and then they stopped working for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a large company and worked with the sales man to get a good point of sale ,everything was going fairly smooth until we paid them. After paying them $30,000 they started asking for more money to proceed and pulling things off our contract. We are now out $30,000 and no point of sale and they will not refund our money. Please Do not pay them ahead !!!

Pros

Nothing

Cons

they stoll $30,000 from us

Advice to Others

bad people

Source: Capterra
 

Karen from Enchanted Fireside

June 2016

June 2016

13 years with System 5

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I installed System 5 for my "brick and mortar" business in 2003. This is one of the best investments I have made for my business.

I have thousands of parts & customers, and hundreds of suppliers. Most of my inventory is tracked by serial number. "Windward" is pretty quick in spite of my huge database, and the interface makes it very easy to look up info (such as customer past purchase history, showroom display serial numbers, etc).

I¿ve had great phone support when updating to newer releases, migrating the application from old servers to newer servers. Their support team has patiently even helped me through accounting questions. Once, my whole system was completely dead because my tech support guy did something on the server, and WW resolved it right away.

For me, a key capability is being able to import and export information easily into and out of Excel, so that I can maintain pricing for so many parts from many suppliers. I also use Excel for sales analysis and budget reports (outside of WW), so we can "slice and dice" the data (13 years worth) to analyze leading indicators of sales trends, for example. Since work orders can be populated from an external data file, I've created an external visual interface to create the work order line items for our more complex customer configurations, and have them load automatically into a work order.

After 13 years, I have a laundry list of things I would like to see added or changed in the system. However, reliability and dependability are my top priorities and on that front, WW has been excellent. Windward returns calls, answers questions, owns up if the issue is on their end, finds acceptable temporary workarounds, and makes me feel that my business success is important to them. They do NOT create barriers to communication, throw up brick walls ("that's just the way it is"), or tell me I'm running my business the wrong way ("most of our customers don't change their prices just because their costs change") - which I have actually experienced with other software vendors.

During implementation, I designed my categories to support the ways I wanted to be able to analyze the data in both WW and in Excel. If you don¿t have any software background, I would strongly recommend working with a reseller/design consultant for the initial layout and installation (which I think would be true for any accounting system), because that will set you up for success going forward.

Source: Capterra
 

joe from RSS Products Inc

June 2016

June 2016

windward software the best option for us

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Over the years we have had many different businesses both retail and wholesale and with all we have used windward software. Windward is easy to use, easy to train and well priced. Every few years we review the POS and accounting software to determine if we should be looking at new software and after a few trials with larger brand name software always come to the same conclusion windward works best for us. Easy to use, best customer service and a great value. I'm sure we will have the itch to review our software every so often, but suspect we will continue using Windward for another 20 years! Thanks to Steve and his team for the years of outstanding service.

Source: Capterra
 

Kelly from Down to Earth

May 2016

May 2016

TERRIBLE SIMPLY TERRIBLE

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have run this software for a number of years and it has been nothing but a complete GONG show. From tech support that don't know what they are doing (until you get to the highest levels) to our account manager who is aggressive and threatening and definitely has a deficiency in listening to his customers...
This company does not care if you are an unhappy customer they just want your money!

Source: Capterra
 

Michael from MTI

May 2016

May 2016

BAD out of the box!!! And they re-nag on the refund aspect

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Windward software was a complete disaster from original install by them on our server. Required a lot of time from our own staff and each work station to be down for multiple hours.

The blank slate install produced errors throughout the program.

DO NOT Purchase, period. REALLY do not purchase if you use roll-up accounting for your GL.

Our implementation was halted by Windward themselves due to their program producing errors and crashing.

We were never given true solutions, only band aids and work arounds. If your issues are not a priority, you will wait in the queue while others are dealt with.

Upon the demo and trial version, we asked what the refund policy was, we followed the protocol and asked for a refund being that even a clean slate install was producing errors. The long ledger function we required was never working and we were told by our implementation "expert" that we were on our own using long ledger.

They have refused refund, despite us having emails from the sales person before completing the transaction stating we would be entitled. We have tried to pursue legal action.

Again, stay away from Windward Software.

Source: Capterra
 

Juliette from Livingspace

May 2016

May 2016

Good and affordable

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is a good and affordable option.
Its is fully integrated, from POS, accounting and Inventory control.
It is easy to use.
The cons, it is a missing a few reports that would be nice to have.

Source: Capterra
 

Guy from gnr recreation

March 2016

March 2016

It is very difficult to customize for different applications

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very difficult to customize and their support team doesn't help much. You better have an accountant and a good team already on your payroll or don't even try this software.

Source: Capterra
 

Janice from 4 Wheel Auto Wholesale Inc.

October 2015

October 2015

Great customer service and support.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software is easy to use. Our experience with the implementation of the software and support has been exceptional. The accounting module provides useful reports in making important business decisions.

Source: Capterra
 

Jeff from Express Mower Parts

July 2015

July 2015

new user of this software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Windward 5 is a robust accounting software that accounts for floor planning and tracks unit repairs so that you can see all the units an individual customer has had in for repair. Two things my current software did not do. In addition this software is fully integrated. I had problems with my old software interfacing to an accounting package to pay payables and collect receivables. My system trainer was very informative and was able to answer all my questions and showed me how to set up anything I was having trouble with from the online videos. This system also integrates my credit card processing with my point of sale terminals another time saver.

Source: Capterra
 

Pat from Westside Rentals & Westminster Equipment

June 2015

June 2015

Been on Windward since Mar 2008 for 1 co. Then since Jan 2014 for another with 3 depart and AIC

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall we like this software. I would recommend Windward to other businesses.
We've had some growing pains since 2008 but there have been many enhancements for our business ( Equipment Rentals )

Pros: The parts and inventory aspects of the software are first class. The basics of renting or selling is easy to learn. We can design any type of invoice or reports ourselves, user friendly. We like all reports except the financials because they don't have a P/L statement with comparative budget analysis. We like the PO system. We like how we can load data from Excel spread sheets
We like that we can send statements and invoice by email.

Cons:
The "canned" financial reports.
When we have to call for tech support we have to talk to someone over seas and most of the time our connections are terrible. Hard to hear or understand and calls are dropped.
We have also experienced problems when we upgrade to a new version. We now wait until a new version has been out in the public for awhile before we install it.

Source: Capterra
 

Grace from Cleveland LIghting

June 2015

June 2015

Windward System Five is an Excellent software for our Lighting Showroom

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Windward software has changed the way we operate our business. We implemented
Windward in 2009 and have had no major issues with the program. Windward's inventory program has made our store more efficient by providing a virtual warehouse that has every item listed for hundreds of manufacturers and what is available in stock or what needs to be ordered. We are able to place and produce orders through the system with ease. The system automatically allocates product received on our purchase orders to our customers orders. The reports provided by Windward make everything visible in real time. The system allows you to create custom invoices, purchase orders and more forms to fit every company's needs. Windward creates a customer database when you enter your customers information for future mailings. The accounting program is simple to use and gives
you up to date financial information. All in all, Windward is an excellent POS System and more.

Source: Capterra
 

Jag from Fair Deal Furniture

June 2015

June 2015

Easy software to use, Provides us with lots of quantifiable data

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

User friendly inventory management software to use. It has also shown us analytics of so many different parts of our business that has helped in narrowing our buying and really targeting the products that do well for us. Would recommend to anyone, the customer support has helped us out quite a bit when we're stuck.

Source: Capterra
 

Robert from Westcoast Tool Sales & Service Ltd.

June 2015

June 2015

This software is one of the easiest to use on a daily basis.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Software is very easy to navigate.
Software is very easy to us multi price levels. Simple to load Price lists and update too.
Reporting made simple.
Very easy for older non computer people to use on a daily use.

Source: Capterra
 
 
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