BookSteam Software


 

BookSteam is an online appointment scheduling solution. It offers business and customer-facing functionality so that customers/clients can schedule appointments online, while businesses can manage these appointments on the backend. This solution offers online scheduling, database management, email and text message notifications and online payments.

BookSteam creates a custom website for businesses that display business details, a list of services, client reviews and a "book now" button for accessing and scheduling appointments.

The database management tool allows business to collect and manage customer/client contact information as well as appointment information and history. With this information in hand, businesses can send special offers for customers/clients who are overdue for another appointment.

BookSteam also utilizes email and text reminders to keep clients up-to-date and connected, even while are on-the-go. Clients and staff members receive instant notifications for scheduled appointment.

Finally, BookSteam offers online credit card payments feature. Specifically, this feature includes keeping cards on file, requiring a deposit as well as simply collecting the full payment.

 

BookSteam - Calendar
 
  • BookSteam - Calendar
    Calendar
  • BookSteam - Mobile calendar
    Mobile calendar
  • BookSteam - Android screens
    Android screens
  • BookSteam - iOS screen
    iOS screen
Supported Operating System(s):
Web browser (OS agnostic)

41 Reviews of BookSteam

 

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Software Advice Reviews (2)
More Reviews (39)

Showing 1-2 of 2

Josh from Australian First Aid
Specialty: Other

August 2016

August 2016

Booksteam is fantastic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Really easy to use, flexible and the support team are attentive and take feedback constructively to improve their product.

Likes Least

Didn't like that you couldn't customize the colour scheme - but this has been recently added as a feature.

Recommendations

Give it a go. Booksteam won't let you down. Highly recommended.

 
 

Allana from Keg Australia
Specialty: Other

December 2015

December 2015

Fantastic Software that just works loaded with features

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Many features that make booking process easier and faster such as multiple offices, paypal payments, services+classes, google calendar sync. SMS reminders and notifications are fast and reliable which are extremely helpful in minimizing noshows. Entire site is easy to navigate and operate.

Likes Least

I would like to have my customers to be able to book multiple staff in one room instead of separate schedules.

Recommendations

If you're looking for a complete booking package, give booksteam a try and you will not regret it. They don't play tricks with you and you can try them free for a month.

 
 
 
Showing 1-20 of 39

Amy from iLead Consulting & Training

July 2017

July 2017

This scheduling system has been extremely helpful to my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is easy to use for the most part but when I run across something that is not completely intuitive the service team is EXTREMELY responsive.

Cons

When I cancel an appointment I would love to give my clients the option to reschedule at this time.

Source: Capterra
 

Stacy from Shine Barber Shop

April 2017

April 2017

So easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

I've been with booksteam for over a year and have been very happy with the service. This software is a must, great value, it improved my barber shop appointment management.

Source: Capterra
 

Rob from Boss Frog Tattoos
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Booksteam is awesome!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Their software is great! It's easy to use and has really helped us streamline our scheduling. And you cant beat their customer service. We accidentally erased one of our staff members and all her appointments. After sending a support request they got back to me almost immediately and were able to recover all the info we lost. Saved me a weeks worth of work tracking down all the appointments. I cant thank you guys enough!! Long live Booksteam!!!!

Pros

Easy to use. Makes it very easy to keep track of all our employees and their appointments.

Source: Capterra
 

Emily from EmJ Pilates

March 2017

March 2017

Love the customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service always responds quickly, in a friendly manner, and with easy to understand instructions or answers to my questions. They have taken into account my requests along with those of other clients, and have made upgrades to the software to benefit all of us.

Source: Capterra
 

Gemma from Tranquility Base Massage Therapy
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

The Best Business Tool For Increasing Sales

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

BookSteam has simplified the scheduling of appointments not just for me but for my patients. They appreciate the ease of using the app. No more playing telephone tag.

Pros

Ease of use

Cons

Patients are expressing difficulty accessing the system if they have forgotten their password. Even when they follow the instructions to obtaining their password, they are advised that their email address is already in the system.

Source: Capterra
 

Emily from EmJ Pilates

March 2017

March 2017

Love Booksteam!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Every time I've reached out with questions, customer service has responded promptly and with easy instructions. They listen to clients and add functionality based on feedback.

Source: Capterra
 

Christine from Brit & Yank [a wax studio]

March 2017

March 2017

Perfect for one person startups

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As an Esthetician, I have found Booksteam to offer an extremely well priced book system. It's relatively easy to figure out although it might take a few tries to figure out the inner workings. It doesn't have everything that I was hoping for but it's absolutely adequate for business owners on a budget. Clients have sometimes complained about having to insert their credit card details everytime they book but, you can reassure them that their info is never saved and actually provides protection. I use Booksteam alongside Weebly.

Source: Capterra
 

Don from Georgia's Dream Nannies
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been using Booksteam for several months and so far it has worked really well for us. We are not their typical customer as we have a small Staffing Company and we use it to the candidates can schedule interviews themselves with the time slots we have available. It makes it really easy and convenient for us.

Pros

Ease of use once you are working with it

Cons

It can be a little confusing to set up. Some of the terms that were used when we set it up were not something we typically use.

Source: Capterra
 

Jodilyn from Moda Body + Face
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

So glad I found this service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking all over for an online booking system that was easy to use, simple in its appearance and had the ability to accept credit card information for no-show clients. Booksteam has been exactly what I needed! Thank you!

Pros

Simplicity.

Cons

Have had only minor issues with communications between clients and myself but they were resolved.

Source: Capterra
 

Keilah from LASH - NORTH LAKES

February 2017

February 2017

Amazing System!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I absolutely love Booksteam, the support and service you get is second to none. I've referred many people to it. It's easy to use, easy for clients to book, saves time and money and ts a great tool to use to keep track of everything.

Source: Capterra
 

Leanne from UniCare Limited

February 2017

February 2017

Your customers will love booksteam

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for a booking system for a while and glad I found booksteam. Support is awesome, because I didn't know anything about this platform so I was asking a lot of questions and support came through every time. One of the features that stood out, is that I could fully customize my booking page with different colors which tailored to my business webpage look. My customers really love booking online, where they can easily reschedule their appointment if needed. Now my focus is on work and not picking up phone every 20 minutes :)

Source: Capterra
 

Alex from Western Consulting

February 2017

February 2017

Excellent functionality

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A lot of features in this software, loving the way that I can customize my booking link. My customers absolutely love scheduling their appointments online!

Source: Capterra
 

Nick from Soothing Therapy

December 2016

December 2016

excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

everything just works and works very well! Guys one request, please make Authorize.net integration !!!!!!!

Source: Capterra
 


June 2016

June 2016

5 Star Service

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

BookSteam's appointment scheduling software is easy to use and the customer service is second to none. They respond to my inquiries quickly and resolve problems promptly and efficiently. They also take user feedback and requests into account as they upgrade and add helpful features.

Pros

Customer Service
Price

Source: GetApp
 

Kate

December 2015

December 2015

A+++ service from the beginning

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I used this company on and off for about 2 years now and received the best service from them. They're constantly adding new features / updates which makes my experience that much more pleasant. VERY helpful product for my business.

Source: GetApp
 

Alek from Media One LLC

December 2015

December 2015

Impressive and user friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I can't say enough good things about booksteam, head and shoulders above the rest! If you want your business to improve and become less stressful (don't we all), you have to try this software.

+++awesome looking design, supports multiple offices, mailchimp and paypal integration, google calendar sync, prepaid packages, loaded with a ton of features and has fast responding support team (what's not to love?).

Source: Capterra
 

Greg from LWell LPC, PLLC

December 2015

December 2015

we love booksteam!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We used to use another company before (don't want to name them but it starts with S...) and we were constantly dealing with issues and empty promises, it was very frustrating. Then we switched to a company offering free service (that was a huge mistake), a lot of time wasted once again. Finally we switched to booksteam over 6 months ago (from a friends tip) and it's been like a breath of fresh air (I hope I'm not going to jinx it now). Everything just works, I no longer have to email support every week (like I did with a previous company), now I spend more time actually doing my work. Support is also very friendly/helpful/quick whenever I need something.

Source: Capterra
 

Denk from WaveChoise Insurance

December 2015

December 2015

Really a joy to use

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I thought it would take me a week to figure this booking tool out, but it took me about an hour. Now I direct all of my clients to book online, it's a joy that I don't have to answer my phone as much any more!!!

Source: Capterra
 

lexi from quick fab nails inc

November 2015

November 2015

saves me a lot of time at work

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

switched from phone booking to online booking with the help of booksteam and I should of done this years ago! now 90% of my clients book online and I can focus on my work! very cool app

Source: Capterra
 

Johny from HotStone PMI

November 2015

November 2015

It accomplished what we wanted to do.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Simply the best scheduling platform out there. Peter was very helpful and patient with my account set-up, awesome!

Source: Capterra