Versum Software


 

Versum is a cloud-based salon management solution that helps manage daily operational tasks. It is suited for businesses of any size and can be accessed from any Internet-enabled device, including smartphones and tablets.

Versum offers real-time online appointment booking embedded within salon websites. Alongside this feature, users receive an online appointment book, a complete appointment history, appointment reminders and automatic thank you messages.

The customer relationship management (CRM) module of Versum allows users to send automatic birthday wishes, run targeted email marketing campaigns, integrate their accounts with social media sites and operate a loyalty and referral program. Versum also supports the back end of salon management by offering employee scheduling, real-time cash auditing, statistics and reporting, customer retention analytics and a point of sale module.

Versum is available for purchase on a monthly subscription basis. All users receive free setup assistance, training sessions and technical support.

 

Versum - Multiple devices
 
  • Versum - Multiple devices
    Multiple devices
  • Versum - Dashboard
    Dashboard
  • Versum - Financial report
    Financial report
  • Versum - Marketing automation
    Marketing automation
  • Versum - Salon website
    Salon website
Supported Operating System(s):
Web browser (OS agnostic)

46 Reviews of Versum

Showing 1-20 of 46

 

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Louise from Skintegrity Pro Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Verdsum has been a revaluation for a one therapist busy skin clinic.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Does everything I need.

Pros

It has made what seemed like a huge mountain to climb seem relatively easy. I have been holding off getting my diary and stock online and Versum have been so supportive I am actually starting to enjoy using it rather than being confused and overwhelmed. Staff and customer service excellent.

Cons

I would like a notes section that I can see on every week so I can look at invoices that need paying that week or clients waiting for cancellations. This is the only thing.

Source: Capterra
 

Svetoslav from Skin Line

August 2017

August 2017

Versum is very complex and easy to use software with brilliant support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We choose Versum because it is very intuitive and easy to use. I have checked up a lot competitive software doing trials or watching demos, but did not find another as Versum. You can start using it in just one click without any training. But Versum has a lot of features inside which are not shown in a glance. Training is mandatory if want to go into deep.

Cons

Not all features are completely documented. Being complex software Versum hides a lot of features which have to be explored with the help of the support team or by reading manuals. That manuals are not very detailed. They explain the feature and how to use it but often you can't do it by your self without support.

Source: Capterra
 

Kathy from Pink Petals
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Versum is extremely easy to use. Any problems I have the support centre has been amazing!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Value
Support

Online use, so we feel our data is safer than stored on the pc.

Pros

Ease of use. Able to move appointments around. I also find it very secure, so that the other users cannot manipulate the stock and gift cards

Cons

The reporting could be a bit easier like sales reporting, it would be nice to do individual therapists sales reports for products, also product reporting of what was sold

Source: Capterra
 

Simon from The River Rooms

July 2017

July 2017

Easy to use easy to recommend to other businesses always ready to educate new staff members. ......

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

Knowing that if I do make a mistake the salon isn't going to self destruct in 10 seconds ! And the team at Versum are always at hand.

Cons

Ah I see what you are doing here throwing in a trick Question to put me off my flawless review of Versum, won't work I have no least thank you very much.

Source: Capterra
 

Norene from Executive Skin & Laser
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very pleased with all aspects of the software program!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly. We get such great feedback on the text and email reminders from clients. We love the birthday emails. Versum is one of the better spa programs I have used, which has been many over the years.

Cons

I was disappointed with military time when we first started with the program. However, our customer support expert listens to our frustration and somehow made the change for us in the US.

Source: Capterra
 

Sarah from HijamaPlus
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

refreshing and very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support

This software has saved us much time to utilise with our clients and in doing so able to keep growing and developing. Also our clients love our new online booking system giving them the ease and comfort to book from anywhere at any time.

Pros

I have tried a few different booking systems in search of the one ideal for our complementary therapy business. Compared to mind body, 10to8 and acuity which all have some things we like, this is the only one that matched our needs in all aspects. From the user friendly usability for staff and clients to the fact that versus has really thought out all aspects that may be required such as preventing double booking by being able to assign resources such as a therapy room or machine as well as the customer support and the quality of the system at a very fair price.

Cons

The fact that there is no option for payment which I have been told us in the process of being created.

Source: Capterra
 

Heather from Panache hair and beauty
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very happy with the software easy to use and the service is fantastic whenever I need help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

I can work any time any where , perfect

Pros

Easy to use on any device so I can work even when I am away weekends and holidays
So I am not relaying on reports from the staff every day
I can check all the figures on an hourly bases book clients in from face book
I can basically run the salon even when I am not in it

Source: Capterra
 

Simon from The River Rooms
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

No problems just solutions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The most rewarding benefit I personally gain is time to concentrate on other areas within the salon knowing versum has everything I need from them in control. Cheers versum.

Pros

Very user friendly easily adaptable as the salon grows and evolves . Stylists and practitioners who have never used an internet booking service whom have been nervous to try find versum non threating and a relief to work with.

Cons

Is this a trick question?! Ok well seeing I don't have anything to say on this subject ... Shall we talk England's chances in the world cup?

Source: Capterra
 

Pawel from Inspiration hair salon
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Since I use this program in my hairdressing salon I really save time and have more time for client.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

300 free SMS

Pros

Everything. Really really recommend for all small and bigger business
Everything is clear and easy to use

Cons

hmmm
Last time was problem with server but engineers fixed in 10 minutes
Nothing else comes to my mind

Source: Capterra
 

Norene from Executive Skin & Laser

June 2017

June 2017

Great service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Pros

I am really enjoying all the support Versum provides. They are quick to get back to you when ever you have a question or concern. It's an easy program to navigate through and very affordable.

Source: Capterra
 

Dagmara from Serenity Beauty Studio
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We are very pleased with Versum, there is many features that we use all the time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is very convenient to have this software. Everything for the most part is quick and convenient.

Pros

We like most how convenient it is to create appointments. switch or cancel them as well. We like how the inventory option helps us keep track of the products we have in stock. It is also great how we can easily keep track of customers and their records so that we can make notes each visit.

Cons

No options for reason of cancellation. It wold be nice if we could have bullet pointed options for when there is a cancellation, so that it's quicker to select.

Source: Capterra
 

artur from WS Academy Wierzbicki & Shmidt Belfast
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Versum and everything is so easy now :)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm so happy for the new experience with versum!!!!!
Now I have time for my people:)before versum I need extra one person for help in office.Versum gives to us the best guy Management Software, every time if I need help he's called , and explains everything and is clare.
before customers list was terrible ,now with Versum is so easy and clean ,just one click .My favorite is the inventory and service. Thank you very much guys great job!!! Ws Academy Hairdresser salon Belfast

Pros

Versum company gives to us the best guy Management Software, every time if I need help he's called , and explains everything and is clare.
before we have customers list that was terrible ,now with Versum is so easy and clean ,just one click .My favorite allis the appointment book,inventory,services ,statistics ,allowed I loved.

Source: Capterra
 

Monika from Private Studio Massage Jasmine
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Very easy to use I love it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

happy customers

Pros

It is easy to use for us and our customers I love sms reminders my customers are very happy and lake it too

Cons

Really I am very happy at the moment have nothing to say about what I don't like at the moment I like everything maybe during use it longer will say something at the moment everything is ok

Source: Capterra
 

Nastasja from YMBY

May 2017

May 2017

Love the customer service and constant help to improve your site!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

My clients are never limited to what time they can make bookings! All your info is stored in one place! Very easy to use

Cons

If you have no acces to internet you can not make bookings! Could be slow when checking out appointments when your internet connection isnt good

Source: Capterra
 

Veronica from Veronica's Beauty Salon

May 2017

May 2017

I can't imagine my business without it anymore!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Versum has helped me in many ways, but most of all I love that fact that I no longer have to run to the phone whenever it rings - I'm using online booking now and it saves me a lot of trouble, and my clients are happy because I'm not distracted anymore. The system also helps me keep track of my stock level, which is great because I was never able to get a grip on that.

Cons

There's really nothing that I don't like. It's honestly hard to come up with a feature that wouldn't live up to my expectations.

Source: Capterra
 

Beata from Atelier Visage
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Thank you for make my work easer !! I love VERSUM !!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very functional and easy to use program,
I'd like to thank you for your service as it frees my hand. Software is extremly useful.
staff always ready to help. I would recommend this program and company to all.

Pros

ease of use, automatic appointment reminders, great statistics, marketing automation, stock and resources control and friendly customer support!

Cons

I feel that numbers of free of charge month text messages limit should be increased.
After a lot of research and trying out several programs we chose Versum

Source: Capterra
 

Simon from Affinity Beauty Therapy
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

A big improvement on our last software (MindBody) easy to use and very reliable. Excellent support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy for the administrator!

Pros

Very easy to use and quick, accurate messaging. View on screen is clear and precise and clients find booking easy.

Cons

Nothing yet!

Source: Capterra
 

Simon from Rock'n'Roll Tattoo and Piercing

May 2017

May 2017

Versum is the main tool for my team to manage bookings and keep the customers update about promos.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- marketing tools: mailing, text messages
- customer service
- constant development of platform
- great Web experience letting my team to use the system on various OSes

Source: Capterra
 

Signe from Beautybooster OÜ
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

I have used versum.com online booking system over 6 months and I am very pleased with my choice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Value for Money
Value
Support

Good booking system with reasonable price.

Pros

It is easy to use, it has logical structure and good statistics. Very good customer service and all these function with very reasonable price.

Cons

Clients can not make over one appointment at time. If they want to book two treatments at once, then it in not possible now through the system.

Source: Capterra
 

Ewelina from Beauty in You
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Very easy to use, I can check my calendar any time, everywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy access to my calendar

Pros

That I can check my calendar everywhere and take bookings even when I am shopping!
is very easy to use, clients can make booking on it's own and they got reminder day before appointment.
I can personalise messages to clients.
Clients can check what kind of treatments I am offering.

Source: Capterra