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Scheduling Software


 
HouseCall Pro logo
 
HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. It also facilitates appointment scheduling. This solution includes a native mobile app and complementary Web portal... Read More
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HouseCall Pro is a cloud-based field service management app for service professionals to automate their workflows. It also facilitates appointment scheduling. This solution includes a native mobile app and complementary Web portal... Read More
 
Fleetmatics WORK logo
 
Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include... Read More
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Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include... Read More
 
When I Work logo
 
When I Work is a web-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users... Read More
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When I Work is a web-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts. When I Work lets users... Read More
 
mHelpDesk logo
 
Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
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Mhelpdesk is a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
 
IFS logo
 
IFS is a full suite of applications developed for field service. It includes scheduling and dispatching, inventory and service parts management, warranty management and more.  IFS Field Service Management is available as an on-premise... Read More
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IFS is a full suite of applications developed for field service. It includes scheduling and dispatching, inventory and service parts management, warranty management and more.  IFS Field Service Management is available as an on-premise... Read More

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Acuity Scheduling logo
 
Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read More
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Acuity Scheduling is a cloud-based appointment scheduling software solution that enables business owners to manage their appointments online. The product caters to the needs of small and midsize businesses as well as individual professionals. Acuity... Read More
 
ServiceLedger logo
 
ServiceLedger is a service management software solution that is deployed on-premise. It allows users to automate the process of scheduling and dispatching service delivery for customers. ServiceLedger offers features such as customer... Read More
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ServiceLedger is a service management software solution that is deployed on-premise. It allows users to automate the process of scheduling and dispatching service delivery for customers. ServiceLedger offers features such as customer... Read More
 
Booker logo
 
The Booker platform helps simplify the process for finding new clients, booking appointments, selling services, managing inventory and client retention. Web-based, it can be accessed from any computer, tablet or smartphone at any time. Point... Read More
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The Booker platform helps simplify the process for finding new clients, booking appointments, selling services, managing inventory and client retention. Web-based, it can be accessed from any computer, tablet or smartphone at any time. Point... Read More
 
Synchroteam logo
 
Synchroteam is a web-based, full-circle field service management and scheduling solution. It is tailored to most field service industries, including cleaning services, construction, electrical and HVAC. It’s an ideal fit for small,... Read More
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Synchroteam is a web-based, full-circle field service management and scheduling solution. It is tailored to most field service industries, including cleaning services, construction, electrical and HVAC. It’s an ideal fit for small,... Read More
 
Timely logo
 
Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More
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Timely is a cloud-based appointment scheduling software solution. It caters to individual professionals and small and midsize businesses, including beauty salons, hair salons, health clinics, massage therapists and personal trainers. Users... Read More

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TimeForce logo
 
TimeForce by Infinisource is a time and attendance tracking software that helps organizations to track their employees working hours and accurately process their payroll. The web-based solution is suitable for an organization that... Read More
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TimeForce by Infinisource is a time and attendance tracking software that helps organizations to track their employees working hours and accurately process their payroll. The web-based solution is suitable for an organization that... Read More
 
Kronos Workforce Central logo
 
Kronos Workforce Central is a suite human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. The Workforce Central suite of tools helps manage... Read More
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Kronos Workforce Central is a suite human resource and workforce management applications including Kronos HRMS, payroll, time and attendance, absence management, scheduling and more. The Workforce Central suite of tools helps manage... Read More
 
HotSchedules logo
 
HotSchedules provides mobile, cloud-based technology for the restaurant, retail and hospitality industries. This vendor delivers a suite of workforce, back office, and scheduling solutions designed to automate operational challenges.... Read More
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HotSchedules provides mobile, cloud-based technology for the restaurant, retail and hospitality industries. This vendor delivers a suite of workforce, back office, and scheduling solutions designed to automate operational challenges.... Read More
 
Wintac logo
 
For the past 25 years, Intac International has been supplying field service, installation and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More
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For the past 25 years, Intac International has been supplying field service, installation and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More
 
ServiceTitan logo
 
ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More
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ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More

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Aladtec logo
 
Aladtec is an online scheduling software platform used by public safety and health care organizations of all sizes. Aladtec automates and streamlines shift-scheduling processes. Employees can submit their availability and request... Read More
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Aladtec is an online scheduling software platform used by public safety and health care organizations of all sizes. Aladtec automates and streamlines shift-scheduling processes. Employees can submit their availability and request... Read More
 
Resource Guru logo
 
Resource Guru is a web-based resource scheduling application that enables organizations to swiftly schedule their resources. It is suitable for organizations of all sizes. Resource Guru’s Resource Scheduling feature enables flexible... Read More
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Resource Guru is a web-based resource scheduling application that enables organizations to swiftly schedule their resources. It is suitable for organizations of all sizes. Resource Guru’s Resource Scheduling feature enables flexible... Read More
 
PetalMD logo
 
PetalMD is a physician scheduling platform suitable for those in the health care, medical and pharmaceutical verticals. Built with flexibility in mind, administrators can provide real-time schedule updates to every physician in a group,... Read More
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PetalMD is a physician scheduling platform suitable for those in the health care, medical and pharmaceutical verticals. Built with flexibility in mind, administrators can provide real-time schedule updates to every physician in a group,... Read More
 
ScheduFlow logo
 
ScheduFlow by Duoserve is an employee scheduling solution that helps users create, view and edit schedules in real-time. It is accessible from many devices, including iOS, Android, Windows mobile and PCs. ScheduFlow features data... Read More
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ScheduFlow by Duoserve is an employee scheduling solution that helps users create, view and edit schedules in real-time. It is accessible from many devices, including iOS, Android, Windows mobile and PCs. ScheduFlow features data... Read More
 
EventPro logo
 
EventPro is an event scheduling and venue management software solution that helps manage conferences, meetings, theater, exhibitions, university festivals and events by religious organizations. Features include room and space scheduling,... Read More
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EventPro is an event scheduling and venue management software solution that helps manage conferences, meetings, theater, exhibitions, university festivals and events by religious organizations. Features include room and space scheduling,... Read More

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ShiftPlanning logo
 
ShiftPlanning is a web-based workforce management and employee scheduling solution. It offers a centralized platform for managers to communicate with their employees, as well as manage scheduling, documentation and payroll. ShiftPlanning... Read More
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ShiftPlanning is a web-based workforce management and employee scheduling solution. It offers a centralized platform for managers to communicate with their employees, as well as manage scheduling, documentation and payroll. ShiftPlanning... Read More
 
Web Schedule logo
 
Web Schedule is a cloud-based scheduling software offered by Replicon. This product helps employees create and manage work schedules using an online calendar. The product can also be used as an add-on with Replicon’s other offerings,... Read More
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Web Schedule is a cloud-based scheduling software offered by Replicon. This product helps employees create and manage work schedules using an online calendar. The product can also be used as an add-on with Replicon’s other offerings,... Read More
 
WorkPlace logo
 
Workplace is a web-based scheduling solution primarily designed for businesses in the hospitality and leisure, retail and transportation industries. It is designed to help users create schedules for employee engagement. Features... Read More
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Workplace is a web-based scheduling solution primarily designed for businesses in the hospitality and leisure, retail and transportation industries. It is designed to help users create schedules for employee engagement. Features... Read More
 
TSheets logo
 
TSheets is a web-based time tracking solution that helps owners and managers keep track of employees in real-time from their desk or on the go. TSheets provides mobile time tracking for employees who either work remotely or change... Read More
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TSheets is a web-based time tracking solution that helps owners and managers keep track of employees in real-time from their desk or on the go. TSheets provides mobile time tracking for employees who either work remotely or change... Read More
 
Kickserv logo
 
Kickserv is a service management solution designed for small businesses. It is a web-based system offered at a monthly rate, and users can enroll in a free two-week trial.  Kickserv serves companies in a variety of vertical markets,... Read More
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Kickserv is a service management solution designed for small businesses. It is a web-based system offered at a monthly rate, and users can enroll in a free two-week trial.  Kickserv serves companies in a variety of vertical markets,... Read More

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Planday logo
 
Planday is a web-based employee scheduling platform suitable for businesses of almost any size or vertical. In addition to scheduling, Planday also allows managers to oversee employee hours, vacation requests, shift-swaps, payroll... Read More
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Planday is a web-based employee scheduling platform suitable for businesses of almost any size or vertical. In addition to scheduling, Planday also allows managers to oversee employee hours, vacation requests, shift-swaps, payroll... Read More
 
Front Desk logo
 
Front Desk is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios, music and dance studios and sports academies. It supports scheduling, billing, client management,... Read More
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Front Desk is a cloud-based client management and scheduling software solution that targets health and wellness clubs, fitness studios, music and dance studios and sports academies. It supports scheduling, billing, client management,... Read More
 
Deputy logo
 
Deputy is a human resources (HR) solution for companies of almost any size, from small businesses to large enterprises. Deputy's rostering application provides a way for businesses to create intelligent schedules that can calculate... Read More
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Deputy is a human resources (HR) solution for companies of almost any size, from small businesses to large enterprises. Deputy's rostering application provides a way for businesses to create intelligent schedules that can calculate... Read More
 
Astea Alliance logo
 
Astea Alliance is a field service management and scheduling suite that enables enterprise-level companies to manage their customer service delivery using a single platform. Astea offers several features in service life cycle management,... Read More
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Astea Alliance is a field service management and scheduling suite that enables enterprise-level companies to manage their customer service delivery using a single platform. Astea offers several features in service life cycle management,... Read More
 
WorkWave Route Manager logo
 
WorkWave Route Manager is a web-based system. Included in each routeplan are extensive maps, accurate mileage information and cost estimates. Dispatchers can provide drivers with printed, emailed or HTML route links. For those... Read More
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WorkWave Route Manager is a web-based system. Included in each routeplan are extensive maps, accurate mileage information and cost estimates. Dispatchers can provide drivers with printed, emailed or HTML route links. For those... Read More

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ScheduleAnywhere logo
 
Built for businesses across a wide variety of industries and sizes, ScheduleAnywhere is an employee scheduling platform that allows human resources (HR), managers and employees to all be in-sync to ensure all duties are properly covered. This... Read More
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Built for businesses across a wide variety of industries and sizes, ScheduleAnywhere is an employee scheduling platform that allows human resources (HR), managers and employees to all be in-sync to ensure all duties are properly covered. This... Read More
 
FieldOne logo
 
FieldOne is a service management platform providing large and enterprise field service companies with tools to streamline their business processes, from real-time mobility across every major device, to automated routing and workflow... Read More
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FieldOne is a service management platform providing large and enterprise field service companies with tools to streamline their business processes, from real-time mobility across every major device, to automated routing and workflow... Read More
 
FieldAware logo
 
FieldAware is an end-to-end field management solution. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting. As a cloud-based solution with monthly per user pricing,... Read More
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FieldAware is an end-to-end field management solution. It allows users to manage service requests, scheduling, dispatching, customer relationships, invoicing and reporting. As a cloud-based solution with monthly per user pricing,... Read More
 
Vyte.in logo
 
Vyte.in is a web-based scheduling application that acts as a personal meeting assistant for users, enabling them to schedule one-on-one or group meetings with other users. The product promotes cross-company calendar sharing and is... Read More
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Vyte.in is a web-based scheduling application that acts as a personal meeting assistant for users, enabling them to schedule one-on-one or group meetings with other users. The product promotes cross-company calendar sharing and is... Read More
 
FieldLocate logo
 
FieldLocate is a web-based field service and scheduling software solution developed for many industries, including HVAC, plumbing, electrical, pest control and more. Features include appointment scheduling, timesheets management,... Read More
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FieldLocate is a web-based field service and scheduling software solution developed for many industries, including HVAC, plumbing, electrical, pest control and more. Features include appointment scheduling, timesheets management,... Read More

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ZUUS Workforce logo
 
ZUUS Workforce is a web-based staff scheduling and time and attendance solution that helps hospitality and service industry employers manage their customer to staff levels. With ZUUS Workforce, employers can better meet labor targets,... Read More
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ZUUS Workforce is a web-based staff scheduling and time and attendance solution that helps hospitality and service industry employers manage their customer to staff levels. With ZUUS Workforce, employers can better meet labor targets,... Read More
 
Coolfront logo
 
Coolfront is a cloud-based HVAC solution that allows users to carry their flat rate pricing and repair database on their mobile phone. It suits small plumbing, electrical and HVAC contracting businesses. Coolfront leverages a consolidated... Read More
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Coolfront is a cloud-based HVAC solution that allows users to carry their flat rate pricing and repair database on their mobile phone. It suits small plumbing, electrical and HVAC contracting businesses. Coolfront leverages a consolidated... Read More
 
Regiondo Pro logo
 
Regiondo Pro is a cloud-based appointment scheduling platform for businesses in the leisure industry. The platform can be integrated into users’ websites. The ticket shop module is optimized for mobile usage, and can be used on... Read More
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Regiondo Pro is a cloud-based appointment scheduling platform for businesses in the leisure industry. The platform can be integrated into users’ websites. The ticket shop module is optimized for mobile usage, and can be used on... Read More
 
Dispatch logo
 
Dispatch is a cloud-based scheduling software solution for small, midsize and large home service companies. Communication capabilities include automatic reminders for customers about upcoming service to reduce no-shows. Managers can... Read More
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Dispatch is a cloud-based scheduling software solution for small, midsize and large home service companies. Communication capabilities include automatic reminders for customers about upcoming service to reduce no-shows. Managers can... Read More
 
InitLive logo
 
InitLive is a cloud-based volunteer and staff management solution designed for companies of all sizes. It offers event scheduling, communication and reporting functionalities within a suite. The software is well-suited for managing... Read More
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InitLive is a cloud-based volunteer and staff management solution designed for companies of all sizes. It offers event scheduling, communication and reporting functionalities within a suite. The software is well-suited for managing... Read More

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TeamLive logo
 
TeamLive is a cloud-based scheduling and team management platform that serves hospitality businesses of all sizes. With the platform, users can control labor costs, communicate with employees and manage schedules across locations and... Read More
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TeamLive is a cloud-based scheduling and team management platform that serves hospitality businesses of all sizes. With the platform, users can control labor costs, communicate with employees and manage schedules across locations and... Read More
 
Bookwhen logo
 
Bookwhen is a cloud-based scheduling application suitable for small to midsize businesses. It offers online scheduling and booking features, waitlist features and integrations with payment portals. It is designed to work on desktop... Read More
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Bookwhen is a cloud-based scheduling application suitable for small to midsize businesses. It offers online scheduling and booking features, waitlist features and integrations with payment portals. It is designed to work on desktop... Read More
 
MIDAS logo
 
MIDAS is a cloud-based room booking and resource scheduling solution suitable for small and midsize businesses. MIDAS allows users to manage staffing and equipment, send confirmations and invoices and take booking requests. It is designed... Read More
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MIDAS is a cloud-based room booking and resource scheduling solution suitable for small and midsize businesses. MIDAS allows users to manage staffing and equipment, send confirmations and invoices and take booking requests. It is designed... Read More

 

Buyer's Guide

by Brian Westfall,
Market Research Associate
Last Updated: March 28, 2017


Henry Kissinger once famously remarked, “There cannot be a crisis today, my schedule is already full.” Things might have been different, however, if he'd had access to scheduling software.

Organizations have traditionally used paper or spreadsheets to manage their schedules. But as companies grow, it becomes essential for them to use more effective means to manage and utilize time and resources.

That’s where scheduling software can help: Scheduling tools enable business owners to automate the process of scheduling in compliance with the company’s rules and standards.

This guide can help potential buyers find the best solution for their needs. Here’s what we’ll cover:

What Is Scheduling Software?
Common Functionality of Scheduling Software
Benefits of Scheduling Software
What Type of Buyer Are You?
Market Trends to Understand

What Is Scheduling Software? 

Scheduling software helps individuals and businesses across all industries operate more efficiently by enabling them to manage and track their own and employees' time create and maintain employee schedules, assign workers to shifts or jobs and track everything in real time. 

These applications also help with:

  • Customer service delivery
  • Managing appointments
  • Scheduling resources or inventory
  • Tracking employee attendance
  • Managing dispatch schedules for field service workers

Common Functionality of Scheduling Software

Most scheduling software solutions come with some or all of the following capabilities or applications:

Workforce/shift scheduling Allows business owners to manage employee work hours by tracking their calendars in real time. It allows managers to perform skills-based job allocation for employees across multiple locations and enables employees to volunteer for open shifts or swap their shifts with coworkers.
Real-time automated scheduling The software can instantly confirm or deny an allocation when a new booking request is made, based on availability. It can also manage a waiting list of allocations that can be substituted if an existing booking is cancelled or rescheduled.
Calendar management Users can create appointments or meetings on their calendars and share them with participants at multiple locations. This feature may also include synchronization with third-party calendar management applications used by the participants (e.g., iCal or Google Calendar).
Automatic reminders Allows users to send reminders to employees or customers about upcoming appointments via email notifications or SMS text messaging.
Resource scheduling Apart from scheduling the right person to the right job, the software enables customers to schedule meeting rooms. It also enables equipment scheduling.
Time-clock management Allows business owners to effectively manage employee work hours by tracking their check-ins or check-outs. The software helps to manage employee attendance and keep track of their paid time off (PTO) days. Some solutions also allow integration with third-party payroll processing or HR software.
Field service management Enables managers to track and manage the activities of their field service employees and resources, such as managing dispatch schedules, optimizing vehicle routes, initiating service orders and mapping service orders to the nearest available worker.

Benefits of Scheduling Software

Businesses can realize multiple benefits as a result of adopting scheduling software, including:

Improved staff efficiency. Service professionals often find it challenging to manage customer work orders during peak hours. Without the right software in place, they can risk double-booking service orders. Scheduling software enables easy scheduling, single-touch rescheduling and the ability to confirm service orders with customers.

Centralized information. Organizations where the workforce is spread across multiple locations often have problems with communicating job schedules to employees. Scheduling software centralizes data at a single location and updates it in real-time so everyone can view accurate information, and can send automated alerts in case of schedule overlap.

Increased accountability and visibility. Scheduling software helps promote transparency by automatically generating optimized schedules. The software also promotes accountability by letting employees select their own shifts, when possible.

What Type of Buyer Are You?

Choosing the right appointment scheduling software depends on the size of the business. Consider the following buyer types:

Small and midsize businesses. These businesses typically operate as establishments with up to 70-80 employees and focus on specific operational areas. Such companies might consider a "best-of-breed" system that specializes in a particular area as per their business need.

For example, a small salon or a dental clinic that primarily manages appointments should look for a solution that offers online booking, automated scheduling and calendar management. Similarly, a midsize organization that engages in manufacturing should buy a solution that offers shift management, resource scheduling and time-clock management.

Large enterprises. Big companies typically operate in multiple operational areas with employees based at different locations. For such businesses, schedule automation is key. These businesses may want to consider a solution that is a modular suite, allowing them to pick and choose modules according to business requirements.

For example, a cash management firm would require fleet management or field service management to track and optimize vehicle routing. They would also require a shift management module to automate the process of assigning the right person to the right service schedule, a time-clock module to track staff attendance or location and automatic reminders so employees don’t miss their shifts.

Market Trends to Understand

Customer service automation. Companies today strive to retain customers to maintain their cash flow, making customer service effectiveness a key metric. Integrated customer service management becomes even more difficult for organizations that have a sizable field service workforce. Scheduling software can help by providing alerts to customers about when their service is scheduled and providing them with details about the service professional visiting their home to enhance the customer experience.

Web-based solutions. More and more companies are adopting software that is hosted online (as opposed to on the company's own local servers), and is accessed via web browser. Such solutions are referred to as web-based, cloud-based, online or Software-as-a-Service (SaaS). Online scheduling software is especially popular among businesses whose employees are in disparate locations; online scheduling affords easy access to remote users, since all that's required for access is an internet connection.

 

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