Booker Software


 

The Booker platform helps simplify the process for finding new clients, booking appointments, selling services, managing inventory and client retention. Web-based, it can be accessed from any computer, tablet or smartphone at any time.

Point of sale and e-commerce are integrated within Booker. Aside from credit and debit, it also processes mobile payments, so customers can pay for service anywhere.

Booker also tracks vendor and product inventory, and automated scheduling and payroll management sync directly with the appointment book.

The Booker Marketing Network partners with popular websites and consumer apps, offering a quick and easy way for customers to automatically book appointments.

The Booker Customer App is completely customizable. It sends reminders about upcoming appointments, has map integration and promotes engagement through Facebook, Twitter and other social media sites.

 

Booker - Memberships
 
  • Booker - Memberships
    Memberships
  • Booker - Calendar
    Calendar
  • Booker - Calendar with POS
    Calendar with POS
  • Booker - Customer record
    Customer record
  • Booker - Online booking example
    Online booking example
  • Booker - Products
    Products
Supported Operating System(s):
Web browser (OS agnostic)

460 Reviews of Booker

 

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Software Advice Reviews (28)
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Showing 1-20 of 28

Allison from Blink27 Salon & Spa
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

WISH I COULD GIVE 0 STARS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have had Booker since May, 2015. At first, minor glitches were sparse. An interruption in our day, but we were able to keep going. Recently, the interruptions have been more of an occurrence and lasting longer. I run a company and this is absolutely absurd. I can not do business if my main computer booking program is down. We constantly have pop ups on "We are working on it", "We are currently seeing slowness". On two separate occasions, their entire website was DOWN. Like, they forgot to pay and it was taken down. Ummmm... that is your business. How can that happen? And being a faithful client for two years, you think that you would give us a heads up if you are taking it down DURING PEEK HOURS. Today, on a Saturday of all days (Saturdays are BUSY for salons) we have the good ol' standby of "An Internal Server Error Has Occurred". This has lasted about two hours now. So, I can not ring people out, I can't check them in, I can't see our schedules.... I CAN'T RUN MY BUSINESS. Anytime you call customer service, it'll ring twice and go to a busy tone, OR they prompt you to leave a message after one minute for NO ONE to call you back. THEY ARE NEVER AVAILABLE. Customer service???? Give me a BREAK! They have the worst customer service ever. Oh, and my sales rep, the nicest guy ever. Who told me I could call him anytime... well.... he won't return my calls, or my emails. OR ANYTHING. I'll get a generic email from The CEO of the company that all of their clients have been BCC'd on about their recent issues and what they are doing to fix it. Meanwhile putting the blame on anyone or anything else other than themselves. I'm so beyond frustrated with this company, their lack of accountability, their "customer service", their whole being. They have lost me SO MUCH MONEY. The great customer service I am able to give my clients, leaves me looking stupid when I don't know they have an appointment, or when I'm struggling to ring them out on a 1980s credit card machine. We look pathetic. People don't want to come back to us and also, I'm left giving free services or discounts for the inconvenience to try and keep my clients happy. I will be taking my business elsewhere. As far as I'm concerned, Booker owes me $ for the past 5 months of terrible service (we will give them a break on the other 19 months). They also owe me probably $ in LOST WAGES.

Pros

Right now, nothing. I'm so beyond frustrated. NOBODY IS N EVER AVAILABLE FOR CUSTOMER SERVICE!!

Cons

IT NEVER WORKS AT ALL!!! CUSTOMER SERVICE IS NEVER THERE TO HELP! DO NOT USE!!

 
 

Desiree from Shay Pure Aloha
Specialty: Contractors
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Talk to Technicians, not just salesmen

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, interacting with several people there were only two I had significant issues with. Their customer service is helpful if only slightly fragmented. My companies stake holders were not impressed by the service and went elsewhere. However, I still would recommend at least investigating their services to assist your company.

Pros

Salesmen are very attentive, attempt to find questions to any answers and are quick to return calls. Software is very clean and easy to use as long as you stay within their realm of "basics".

Cons

Unfortunately, if you have any type of development background this software will not allow you to utilize it unless you upgrade to the API. Prior to purchase we were told we would have Full Access to all features and everything was 100% customize-able. However, there are areas of customization you still need to have a "Super User" (call in to tech support + talk to a manager) to change. Example: Accepting cash in office.

The second issue I had is their merchant processing. They don't have syncing with Amazon Pay (primary issue we were told could be done with this software), PayPal or Square. You are charged additionally to use their merchant processing (and with companies my accounting had never heard of/didn't want to use). Again, while promised we would be able to find a work around, eventually it was found even with upgrading to a higher tier with API access, there was an extremely slim chance that different integration methods was possible.

Third: The price. Please understand if you desire to let one company manage everything then this software is helpful. However, if you don't then per month charge is rather high when other simple services are free or offer nearly every feature Booker does for 1/5th the price. So, do your research and speak with both Sales force and Tech support before making a decision.

 
 

Anna from Renu Day Spa
Specialty: Health & personal care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Booker? ARE YOU KIDDING?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This company is a joke. They may have tried to put together a Salon software, which has some good qualities and bad, but, the company has ruined their name and a host of other businesses because of their lack of understanding how their software has a direct effect and how they manage their software on a day to day basis. They are completely horrific! We continually try to deal with the issues, (Booker being slow, or totally down on a regular basis), and we have heard every unimaginable excuse, but the only people that are having a very costly, negative impact, are the businesses that purchased this worthless product. We came to Booker primarily through the recommendation of Spa Magazine. They touted Booker as being the Best Software Company in the market and they still continue to do so. We took their recommendation strongly and pursued Booker. We were courted with full Attention and Promises when we first met. We were promised complete support and excellent service, which was also written by American Spa. We signed on with Booker and slowly problems continued to arise. We worked through them but as time progressed, it became a regular ongoing occurrence. We were told that Booker was growing too fast and that the problems would be resolved; this couldn't be further from the truth. Things progressively got worse! We have issues getting through to Booker and the slowness and down times are becoming commonplace. Our business has suffered and lost customer satisfaction and comfort in quick appointments. Our good will has been damaged and through all of this, we have tried to be tolerant and understanding. Last week the experience in our company, using Booker software, became intolerable. The software was barely running or slow, and on our busiest day, it completely shut down. We were so dependent on Booker that we had to turn away our business. We cannot continue to do business this way! We would love to know if other companies are dealing with this issue and what they are doing to keep their business from this harm. While we wait on hold and continue trying to get through to the owner of Booker, we are searching for a software that can service our needs with minimal issues. Please let us know

 
 

Tyler from Visalia Cryo
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Helpful with all questions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

So far so good. It took me a while to figure out the system but the team was patient with me and helpful with any questions i had or any help that i needed.

 
 

Rebecca from The Hair Parlour
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Waste of my time!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Before signing contract we were promised formulas would convert over, notes would convert, and most off a clover integration 4 weeks out. Once we wasted hours converting files, and phone calls learning system we were told the sales man was misinformed. What a joke!!! Our time is so precious, don't waste yours with this company!

 
 

Tawnya from Wantedwink llc
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Product not what I was told it would be.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a tedious software for input of products.
It doesn't work the way it was sold to us three months ago.
We have been told of fixes to the software so it will be what we need -said a week. A week has come and went with no response.

Pros

Social media

Cons

It doesn't work as promised.

Advice to Others

Shop around

  Response: Aly, Booker Software (PPC Only)

Date: November 2016

November 2016

 

Hi Tawnya,

Thank you for your review. Please know our team appreciates your feedback. We are always working to improve the software to make our users lives easier. We certainly want to turn this around for you, I am happy to have a customer experience rep reach out to speak with you.

Thank you,
Aly

 
 

Gina from Hello Body Serene Spa
Specialty: Health & personal care

August 2016

August 2016

The worst Spa Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

This is not a good product and we are once again down. Booker does not realize the impact on a business when there product is always down. They charge monthly when we are down 20% of the time.

Likes Least

Booker is down again today this is a weekly occurrence. I have 52 employees and can not book appointments, check anyone out and the bookkeeper can't do her work. This software company hangs up on people when the software is down and does not have 24/7 support.
We are in the process of moving to MindBody.

Buyer beware. You can not operate a business without POS software.

Recommendations

This product is never operating correctly and the customer support is terrible.

 
 

Brad from Restoration Counseling Service
Specialty: Health & personal care

May 2016

May 2016

Disappointed and getting worse

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Full featured product that integrates with payments.

Likes Least

Nothing ever improves. Software bugs are described as "features." Outages are becoming more frequent. Customer service is non-responsive.

Recommendations

I have used about 6 different online scheduling packages. They are all quirky.

 
 

Christine from Glitter nail bar
Specialty: Health & personal care

May 2016

May 2016

Absolutely terrible

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Nothing about this program works. It constantly crashes, and it loses credit card information. The company offers no help.

Likes Least

Constant crashes and outages during peak business hours. Credit card information has been lost on 3 separate occasions with no resolution.

Recommendations

Anything is better than this. Look into something better and save yourself the heartache.

 
 

Deanna from Wildflower
Specialty: Health & personal care

November 2015

November 2015

TERRIBLE. Would not recommend this to anyone.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked this software in theory, until it came down to the basic functions I needed and then it wasn't adequate for what I was paying. Free software would have been more sufficient.

Likes Least

I joined Booker and was pleasantly surprised to receive prompt phone calls and emails, while I was spending money. When the software was not adequate for what I needed to do and I asked for a refund, I was met with being ignored and was never issued a refund for something I wasn't even able to use. My salesman called me when I cancelled, and then ignored three of my calls as well as an email.

As a business owner and service provider myself, it saddened me that customer satisfaction and treatment was clearly not a priority for Booker Software.

Recommendations

Don't use. Ever. Terrible customer service, ignored phone calls. Only prompt when you are spending money.

 
 

Liz from Spectrum Med Spa
Specialty: Health & personal care

October 2015

October 2015

The most awful application I have ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There is very little good I can say about Booker. It has given me far too many headaches to offer a single good thing to say.

Likes Least

There have been multiple occasions now where booker says that it can't process a customer transaction multiple times in a row, only to cause an angry phone call the following day from a customer who says that their account has been charged 4 times.

Booker's support line is absolutely NO help, every time I call I get someone who just kind of hums and looks through the system pointing out the same reports and orders that I have already investigated on my end. The customer service has very little knowledge of their own product.

Recommendations

The system is very confusing and detailed in a way that is useless and NOT USER FRIENDLY. The way packages and service series are set up is nonsensical, there are a thousand options for superfluous reports, and takes a million years to navigate or check out customers half the time. It is stubborn when trying to adjust sales in the checkout screen, and instead of simply going to checkout for a customer who has a series balance, it makes you "accept payment" and create an order every single time. I'm a computer whiz who understands how to use everything in the system, but the lack of ease when using this software is EXTREMELY frustrating.

 
 

Nikki from Salon Elite
Specialty: Health & personal care

September 2015

September 2015

My experience with booker was terrible. I do not recommend for a salon

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The only thing I liked is that booker is web based.

Likes Least

Not user friendly. Customer service was no help and lacked knowledge of the software and what is was capable of doing. Way too many report options. Too many clicks to do simple tasks, especially in a fast paced salon. Reports weren't printer friendly or user friendly with way too many useless columns that you can't remove. Way to broad of a program for a salon.

Recommendations

Be aware that it can be very complicated at times. I am an quick learner and 6 weeks in I still have to use the "help" option to get what I need...and then sometimes it isn't even in the "help" area. Took extra long to ring out a client...too many steps!!

 
 

Limor from LG Waxing
Specialty: Other specialty retailer

July 2015

July 2015

Great software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the fact that if I have a problem they help me resolve it right away, my customers loves the online booking.

Likes Least

I would hope the price will be a little lower honestly, and it debt have the ability to do mass emails with my promotions.

Recommendations

Booking online, check promotions, emails, dashboard.

 
 

Holley from Body Mending Wellness
Specialty: Health & personal care

July 2015

July 2015

Booker Scheduling

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is easy and convenient. It keeps up with everything you do.

Likes Least

NOTHING! This is the best software I can find for the price.

Recommendations

You get what you pay for. It pays to spend a little more and get a good product.

 
 

Rodney from Best Escape Massage
Specialty: Health & personal care

July 2015

July 2015

Exceptional Results

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Booker software has made my life so much easier with my clients having access to on-line booking and gift certificate sales.

Likes Least

I have been with Booker for 2 1/2 years and have not had a bad experience to share.

Recommendations

It comes down to ease of use for my evaluation of similar software.

 
 

Julia from Imagine Wholeness
Specialty: Health & personal care

July 2015

July 2015

Booker doesn't work like it is supposed to- and I can't get help

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The website help page is more knowledgeable than the customer service, if you can find relevant articles. The Support team doesn't apparently know it is there though, as on issues I have called in about they have given totally wrong information- only for me to find an article later giving the correct and opposite answer as the support tech.

Likes Least

The point of sale is terrible- equipment fails regularly and the app crashes all the time.

Recommendations

RUN!!! There are plenty of software options and they have to be better than this. After investing hundreds of hours in setting this disastrous thing up and trying time and time again to get it functional I am now facing the possibility that I am going to have to start all over again on a new system. It is very disheartening.

 
 

Julie from Plush Salon & Spa
Specialty: Other specialty retailer

July 2015

July 2015

I love booker

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

There very helpful if you have any questions! They walk you through any problems or questions you have!!

Likes Least

I really Like everything about booker. There very friendly and helpful and help you set up and train all of your new employees which is included in your monthly fee.

Recommendations

So easy to use I love booker!! I really like the emailing and texting to the clients so I don't have to call and remind them of appointments.

 
 

Heike from Bronze Boutique Inc
Specialty: Health & personal care

July 2015

July 2015

Growing with booker has been a great jouney

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

admin, technicians and staff can log in and see their schedule, work load, do payroll or help with an issue from their phone, computer or tablet

Likes Least

the tablet version needs a bit more improvement - not all functions are yet available for tablets. I'm also looking forward to being able to download data the an online Quickbooks version so I have more flexibility as a business owner.

Recommendations

make sure it works on all major devices and platforms

 
 

Colby from Beauty By Colby Tanguay
Specialty: Health & personal care

July 2015

July 2015

Terrible company, and software is mediocre

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I liked the idea of them creating an app for my business for clients to download. It was cheap looking and not worth the money

Likes Least

The software was confusing, I'm pretty tech savvy and have used online scheduling companies before, and this one is definitely behind in technology and not efficent. They weren't completely truthful with what I was getting, maybe the sales guy didn't actually know....

Recommendations

Make sure you have 30day at least grave period with full money back. This company was terrible with it. Being a hairstylist I have many different types of appointments.

-I looked for options on being able to categorize them to help my clients search for what there looking for easier.
-double booking
-how appointments are booked, is there an app for phone/tablets. And how well they work, one software company I used, wouldn't allow me to double book clients through the cell phone app.
-can I adjust my schedule easily? I sometimes like to work on my days off or I want to take off early one day etc. and need to adjust my times so clients can't book. Booker software did not allow this to happen easily, I had to click through a bunch of tabs to access the option to change it. Not efficent
-I like to have access to email marketing, I would see what their options are

 
 

Darin from J and J
Specialty: e-Commerce

December 2014

December 2014

Hand tower

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy, user friendly, efficient, and reasonable.

Likes Least

The price and customer service are what I like least.

Recommendations

I don't have any recommendations at this time.