IFS is a full suite of applications developed for field service. It includes scheduling and dispatching, inventory and service parts management, warranty management and more.
IFS Field Service Management is available as an on-premise or cloud-based solution and can be configured to meet the needs of organizations in a number of field service industries: medical equipment, high tech, property management, telecommunications and more.
The Contact Center module streamlines and automates customer service and support, from the initial request to resolution. The Field Service module creates a closed-loop service process, with real-time dispatching and scheduling.
Its Mobile Workforce feature offers connectivity to workers in the field, who can access critical data through their wireless devices or use IFS Field Service Management’s store-and-forward technology.
IFS also helps manage contract lifecycles, as well as optimizing parts management, both inventory and the part return process.
Lydia from AMC Services Inc
Employees number: 2-10 employees
Easy to use layout, tracks technicians on a map, works well with Quick Books.
Doesn't sync sometimes, design looks outdated.
Deb from woods plumbing
Dispatching our plumbers and merging with Quickbooks
We have spoken with several reps from Corrigo requsting to be able to scan inventory bar codes from the field instead of our having to plumbers enter each item sold by hand. This would make our system complete. Please make note of our needs.
All good except not being able to scan inventory bar codes
Rudy from Spencer Technologies
Specialty: Maintenance / Field Service
The FSM product is very adaptable and configurable (through Business Rules & Custom Screens), which has allowed our company to take on new tasks and provide new service offerings, with minimum implementation time. This has served us well in the past, and I feel we haven't even scratched the surface yet. IFS has been wonderful to work with, great partnership and assistance where we need it.
The designed method to accomplish certain tasks does not always meet our immediate requirement or desired efficiency. We have been able to overcome this through custom screens and user defined fields, in combination with the business rules. Sometimes you have to get creative.
Request a Demo, ask the experts to show you how IFS FSM can fulfill your requirements.