ShiftPlanning Software


 

ShiftPlanning is a web-based workforce management and employee scheduling solution. It offers a centralized platform for managers to communicate with their employees, as well as manage scheduling, documentation and payroll.

ShiftPlanning is composed of four modules: scheduling, time clock, payroll and human resources. The scheduling features of the tool allow users to automatically create conflict-free schedules, as well as copy or import schedules from third-party applications.

ShiftPlanning's time clock module allows managers to track and control employee check-ins and check-outs. The payroll module allows for payroll processing based on employee timesheets, which can be pulled out in real-time and exported for further analysis.

This solution also keeps track of human resources (HR) documentation, training and vacation days for employees.

The cloud-based software offers a robust API framework and integrates well with third-party calendar management applications and major social media platforms.

ShiftPlanning caters to clients across various segments such as Uber, Cisco, eBay, Evernote and Wasabi Group.

 

ShiftPlanning - Scheduling
 
  • ShiftPlanning - Scheduling
    Scheduling
  • ShiftPlanning - Time clock
    Time clock
  • ShiftPlanning - Payroll management
    Payroll management
  • ShiftPlanning - Social media integration
    Social media integration
  • ShiftPlanning - Mobile access
    Mobile access
Supported Operating System(s):
Web browser (OS agnostic)

133 Reviews of ShiftPlanning

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Neil from bgood
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

great customer service... works great for the mostpart

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Pros

easy intuitive graphical interface, great customer service for whatever questions you may have.

Cons

I believe there were 2 or 3 but off the top of my head I can only remember that the schedule editing, for repeating shifts is not that easy to edit once you create it. I believe if you change something on one of those repeating shifts there's no option to make that global. You pretty much have to delete the schedule and recreate a new repeating one to do that.

Source: Capterra
 

Jeff from University of New Mexico Health Science Center
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2017

May 2017

Works good - has a few issues which I have reported on several occasions but would require updates.

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Providers can see all of their schedules in one place - I do over a hundred. They can sync with some third party calendar programs and check on their smartphones.
The software is not geared toward the healthcare industry, however. MD's work more than 1 position at a time. These should not conflict. Yet conflicts should show if they're mistakenly scheduled for a clinic at another location or for a meeting when they need to be in the clinic. This is a problem.

Pros

I have the flexibility to set the software up the way I need to for efficient scheduling. My schedules are complex and I am able to create 'workarounds' to better utilize the software.

Cons

I have a few issues: I have many providers (employees) that work more that 1 position simultaneously. It would be wonderful if you could selectively check or uncheck a box for each position to determine whether the position will show if it conflicts with another position. (But not globally turn off the conflicting feature for all conflicts).

If an employee covers 2 positions simultaneously, it shows as a conflict. It would be nice if there was a `work around¿ for this. If you could select/deselect a box to designate whether you want a position to show a conflict, this would be great. That way, some positions that are covered by an employee working another position would not show as a conflict every time.

For example, There are a few positions that staff are assigned to that they do in addition to their main assigned position - e.g. someone working MCH Attending will also cover the OB Dept. This is done on a rotation/alternating basis but changes often. Whenever a provider is working MCH Attending and also covering OB Backup, I have to adjust the time of the OB coverage so that a conflict does not show up. If I didn't, I would have twenty or more conflicts each month and, as you know, once you get in the habit of ignoring conflicts, you then ignore the one that is a `real conflict and a problem results.

The conflict feature is great, yet is sometimes a pain because I have to create 'workarounds' which are less than desirable.

Source: Capterra
 

Céline from Sarl Bioalpes - BIOCOOP Breg Osio
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use and time saving

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Pros

Great user interface, messaging and notification between employees, iOs application for employees...

Cons

It lacks planning functionality to comply with French regulations (Day off, illness, breaks)...
I would be nice to adapt some report for french regulation.

Source: Capterra
 

Aldo from Algila srl
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Bugs and non-existent customer support

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My company has been using this app for three years now - we reported repeatedly a few malfunctions and they never came back with anything more than "Thanks we will work on it" and the nothing happens. Problems range from sms not working to wrong break management.
We keep using it just because it's not a mission critical app and it's cheap, but when we find some time we will look for a better one.

Pros

cheap, SaaS

Cons

NO customer service, no evolution in the functionalities in three years

Advice to Others

Definitely not suitable for companies with more than 3-4 employes

Source: Capterra
 

Mike from Claremont McKenna College
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Not really developed from a manager's point of view

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I've been managing for over 25 years. Some things are common to all of us - such as needing notifications regarding not only shifts needing coverage, but who is picking up those shifts. Another example is the interface that managers look at first: not the personnel listing (that's an HR function) but rather a position view - or better, a visual view that is uncluttered and able to be made default. We need to see various things - such as what shifts are uncovered, what shifts are irregular (might normally be Jane, but John is covering it today), etc.

Unfortunately, Humanity does not do these things, and even though I've asked for them, I have not gotten any positive feedback for them. Some of them I've been told that they are not possible.

Humanity/Shiftplanning is the best platform I've found, commercially. I WISH that it did the things I need. I know these things CAN be done (we'd used a custom solution for years) but I wish that Shiftplanning would do them.

It seems that Humanity wants to be an HR platform and not a true management tool for managers.

Pros

inexpensive, well sited

Cons

It does not come from a management perspective, but rather from an HR one. Alerts are lacking. Shift management display (as a manager, my primary (over 90%) display) is clunky and quite often uninformative.

Source: Capterra
 

Pam from Stretch-n-Grow of Kentucky

April 2017

April 2017

Great Management Tool

Ease-of-use

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It has been a good experience and well worth the money. Most of my support has been from other Stretch-n-Grow owners.

Source: Capterra
 

Stephen from Triwonder Digital

April 2017

April 2017

Humanity Review

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This is a great piece of software but i would enjoy it more if i could use it more for scheduling jobs to remote technicians and not just shifts.

Source: Capterra
 

Thomas from Heart of Gold Home Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Best scheduling software for the money

Ease-of-use

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We've tried several scheduling and clock in platforms. This one is by far the best one we've ever used.

Pros

Easy to use and adapt to our needs.

Cons

Slow to respond to changes/approvals. No undo button.

Source: Capterra
 

Karen from Xtreme Wireless
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Easy to understand scheduling

Ease-of-use

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I've had a great experience with the customer service helping me set up. Its been a smooth transition and has given our company a little more organization to keep us efficient and running smoothly.

Source: Capterra
 

Justin from Dr. Gary Burnstein Community Health Clinic
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

It was much better before they "improved" it

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We had been using this software for years. They decided to change everything about it, making it harder for all my employees. We have switched to a cheaper system that provides better support, more robust schedule building templates, and greater connectivity to employees. Thank you for ruining your software so I had a reason to find someone better.

Pros

They are great at taking your money.

Cons

scheduling is rigid and unable to accommodate atypical (non-weekly) schedules. User interfacing is lacking. Customer service is slow, and makes promises they are not authorized to keep.

Advice to Others

it was better before you ruined it.

Source: Capterra
 

Kristal from CCMC

April 2017

April 2017

GREAT PROGRAM!

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We began using Humanity last year. We were looking for a software that would help us replace our excel schedules. Humanity does everything we need and it is user friendly. Great Program!

Source: Capterra
 

Sharon from MacIntyre No Limits Oxfordshire

April 2017

April 2017

Easy, adaptable system to use

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We are an education faculty that supports students with special needs on a one or two teaching staff to student ratio and each student is set up as a different shift each day. I have been most impressed with the customer support I have received over the years.

Source: Capterra
 

Jaccobb from CravinVapes
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Couldn't live without it!

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Functionality

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We've been a long time user of Shiftplanning, and have been eagerly awaiting Humanity for quite some time. The only problem with ease of use that we're having is that some things aren't where they used to be, so we find ourselves going on a biblical quest (seek and ye shall find). However, that being said, the customer support is unmatched in any system that we use. As to the features and functionality, we've been awaiting some features that are still yet to roll out. We were also waiting for some features that may not even come to pass, such as the ability to share employees between locations (as the beta humanity version showed) without the need of creating new email address and having that employee being put into multiple locations and of course paying for that user access multiple times. All in all, I would (and have) suggest Humanity to anyone seeking an employment shift solution.

Pros

Best customer service - hands down

Cons

The fact that we've long been promised the ability to share employees between multiple locations, and the ability to post a single message from the parent account to trickle down to ALL employees without the need of signing into each individual account.

Source: Capterra
 

Kay-lynn from Goodwill
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Makes my life easier

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I only manage 25 employees, thank goodness, but I'm not going to do it with a pencil and paper. It's easy to make changes, notify employees of schedule changes and they love it. It's also very helpful to slide that bar to cover our busy times and the availability feature is great as well as the request for time off.

Pros

Ease of use.

Cons

Switching between views can be a little hard to navigate.

Advice to Others

I pay for it myself, so a little pricey, but the customer service is STELLAR!

Source: Capterra
 

William from 3 Minute Express Car Wash
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Relieved a HUGE headache!!!!

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I was just using a rudimentary spread sheet when I came across Humanity. I love the simplicity and ease of the product and how it interfaces across so many forms of communication. Brilliant product. I don't see us ever looking elsewhere for a similar product. Love it!

Pros

It's simplicity!

Cons

Hmmm ... not really sure right now ...

Advice to Others

No ...

Source: Capterra
 

Janice from Jumping Jacks/Jitterbug Party Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Humanity Shift and Employee management

Ease-of-use

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I think Humanity is a great tool for small to large companies. It sure helped us keep staff on track timewise and all. It can be sometimes confusing at first, but once you understand the logic and concept of the system, it flows. Tech Support is great, and always was able to get any issues corrected and/or corrected me in how I was doing steps.

Pros

Shift management, employee management, time clock management, payroll and employee reporting, etc.

Cons

can be sometimes confusing in steps to get to the end needed.

Advice to Others

needs more HR and PR functions incorporated to make it one-stop-for-all.

Source: Capterra
 

Rebecca from State University of New York at New Paltz
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2017

April 2017

Humanity.com review

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It's better than the older Shiftplanning, particularly the functionality of the mobile app, but otherwise still quite clunky. It would be a better product for me if it could register in a report all employee shift releases so as to track how often which employees are doing this. It would also be best if it could integrate with Team Dynamics, an ITSM product we have adopted for the Computer Services Department at the State University of New York at New Paltz. The lack of integration may be a deal breaker during the coming academic year (Fall 2017 - Spring 2018).

Pros

It's inexpensive and the mobile apps makes shift changes and reminders much more convenient.

Cons

Clunky. Customer support is inconsistent. Usually I have to wait several hours for a call back or chat response.

Advice to Others

Demanding your logo placement on my university's website, as you did last spring as a condition of an educational discount, is uncalled for.

Source: Capterra
 

Brad from NHC HealthCare Knoxville

April 2017

April 2017

Great Software

Ease-of-use

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This system helps a center manage employees time and positions with ease. This ultimately makes scheduling easier, which makes the facility more efficient.

Source: Capterra
 

Quincy from Definitive Talents, Inc.

April 2017

April 2017

Almost there

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Humanity has been very helpful in our business and it works out great. If there's anything that needs to be updated, there are two things: 1) Please make it easier to find schedules that need to be republished. We have multiple people administering our account, and if a change is made and we don't want to republish all of the schedules, it's difficult to locate the 1 or 2 schedules. 2) Instead of a text message warning, is there any way to incorporate an in-app alarm? Our notifications come in so frequently that we tend to dismiss our texts when they come in.

Source: Capterra
 

Sandra from Orbit Skate Center
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Perfect tool for what we needed

Ease-of-use

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We are a roller skating facility, after school club and party venue that has lots of part time employees, seasonal employees and most our folks work different positions within the company. Humanity allows us to schedule easily and approve time sheets so our accountants have an easy time keeping up with who works what position. We finally found a program that not only schedules but tallies the time sheets property and gives us a great overview of our payroll budget.

Pros

Ease of scheduling and payroll budgeting and tallying.
Amazing customer support.

Cons

There's a learning curve initially but the company has such patient and informed trainers, we were up to speed quickly.

Source: Capterra
 
 
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