When I Work Software


 

When I Work is a web-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts.

When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests and can approve them online.

When I Work can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported.

Harvard University, Walgreens, Uber, Medtronic, Virgin America and Sound Cloud are among When I Work's clients. It integrates with payroll providers such as Gusto, QuickBooks and ADP and is suitable for businesses of all sizes.

 

When I Work - Dashboard
 
  • When I Work - Dashboard
    Dashboard
  • When I Work - Employee time clock
    Employee time clock
  • When I Work - Mobile scheduling
    Mobile scheduling
Supported Operating System(s):
Web browser (OS agnostic)

118 Reviews of When I Work

 
Software Advice Reviews (8)
More Reviews (110)

Showing 1-8 of 8

from One Way Out
Specialty: Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

Saves us a lot of time

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We manage a staff of 8 and this saves us a considerable amount of time compared to old school methods.

Pros

Not only is scheduling more efficient but communicating shift changes, filling gaps and getting people to work on time has improved.

Cons

The mobile apps have been a bit problematic for some of our users. Strangely, it's been mostly iPhone issues.

 
 

from Diner
Specialty: Other
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

Easy scheduling, just wish there were more communication methods

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The initial process of getting the app to work in the first place was very frustrating, but after that it has been very easy to use. You can even see who is scheduled at the same time as you. Been using this app since this past Spring working various events in the Greater Denver Area. Only other issue is that if you have to change your schedule there's no real way to do it through the app (have to email a manager instead).

Pros

Easy

Cons

Can't cancel a shift

 
 

from N Zone Sports Pittsburgh
Specialty: Education & academic institutions
Number of employees: 2-10 employees Employees number: 2-10 employees

Great program for small business on the go

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With when i work, I can easily schedule, manage and change my employees schedules. I ca schedule them for weeks to come, preset shifts, easily accept call offs and shift changes from my phone or laptop! It is very easy to track how many shifts and hours are being worked per week, chat, time clock, offer open shifts to your entire team, and much much more. It is very simple to use and the fact I can do this on the go from my phone, means a great deal for me!

Pros

Easy to use, many any functions and all employees can access silly with notification of when they work.

Cons

the price of time management. clocking in will become a much larger aspect in 2017 and i feel the price should be discounted when you already have one service

Advice to Others

you can try this software out for free for a few months and the best aspect is the app. google play or apple makes it simple for all employees to have access to their schedules at any time and can be notified of any changes right away

 
 

from AFC
Specialty: Non-profits

Many ways to view the schedule

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N/A

Likes Best

With When I Work, supervisors have the ability to view the schedule in many different ways. You can choose to view your schedule by task, employee, day, week, or month. That versatility is pretty amazing.

Likes Least

Emails notifying me that I was scheduled for a shift went into my spam folder.

Recommendations

Know what you need from a scheduling software. Do you have many tasks you need to assign? When I Work lets you separate those small tasks out. Other softwares may or may not do that.

 
 

from SunScape Tanning Studios
Specialty: Retail

Brutal customer service and shady billing practices make this a pass.

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Functionality

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Likes Best

There really isn't anything that stands out as there are dozens of similar services with similar features that surely provide far superior service.

Likes Least

There have been many bugs and features that don't work over the years, and 'it's a known issue' is the typical response with no follow up. Horrible customer service. They over bill you like a telecom company would and they make it a nightmare to try and get resolution. Frequent outages which leave staff unable to use the service and complete time critical schedules.

Recommendations

We unfortunately choose this platform a few years ago when there were far fewer choices. Every time we've had an issue we get the worst support - it's as though a bot is responding without the ability to read. We recently discovered that they had been grossly over-billing us on one of our two accounts and we are now wasting even more time dealing with their inept service trying to get it resolved. We are trying to give them a chance to resolve since it will be a pain to switch to another service, but it looks like they could care less about providing any kind of service to a long term client.

 
 

from AFC
Specialty: Non-profits

Better than Excel

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Functionality

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Customer Support

Value for Money

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Likes Best

Intuitive system, does what it's made to do: schedule. Filters are great for managers. App functions well, and makes accessing the schedule or making quick edits extremely convenient. Person scheduling has a lot of flexibility within system, and customer service is quick to respond and follow up.

Likes Least

Too much information slows the system down. Would like to see a few more options for different types of needs / layouts.

Recommendations

If you're using excel, and looking for something quicker or more user friendly this is the system you need. It's flexible when setting up to suite your business' needs, and easy to learn.

 
 

from The Doctors Clinic
Specialty: Medical

Review of software,

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N/A

Likes Best

Easy to follow for a big office or practice, but ours is a small office.

Likes Least

I don't like that it doesn't fit our business. It would be fine for a larger business.

Recommendations

Investigate all resources before choosing a new product.

 
 

from The Station SF
Specialty: Foodservice & catering

Simplifying my job of scheduling my staff

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Value for Money

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Likes Best

The platform is easy to use for both employee's and employers. Well laid-out schedule which is easy to read and understand. Important functionality has been included such as employee PTO requests or shift swops, shift reminders and a free easy to use smart phone app for everyone to have immediate access to their schedule. Color coding all shifts and positions helps to easily visualize the whole schedule at once. Shifts are easily transferrable from one employee to another by drag and drop.

Likes Least

That some of the tools are out of my reach because they are only valid for the more expensive packages. Which is understandable because I am only paying for the cheapest package right now and there need to be benefits to buying bigger packages.

Recommendations

Give it a try! They offer a free trial, no obligations. Create multiple positions and shift blocks with varaious employees, each with their unique color. The calendar schedule, with easy interchange between "daily" and "weekly" views will show the spread of scheduled shifts that is easy to read and manage.

 
 
 
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