When I Work Software


 

When I Work is a web-based employee scheduling solution that helps organizations track time and attendance, create and edit employee schedules, add new jobs to the calendar, review timesheets and fill shifts.

When I Work lets users manage schedules and track time on mobile devices using native and browser-based apps. Employees get mobile alerts when their schedules change and can request shift changes or time off using the app. Managers are notified when employees make time-off requests and can approve them online.

When I Work can import employee data from spreadsheets or CSV files and help avoid schedule conflicts. Communication methods such as group email services and custom texting are also supported.

Harvard University, Walgreens, Uber, Medtronic, Virgin America and Sound Cloud are among When I Work's clients. It integrates with payroll providers such as Gusto, QuickBooks and ADP and is suitable for businesses of all sizes.

 

When I Work - Dashboard
 
  • When I Work - Dashboard
    Dashboard
  • When I Work - Employee time clock
    Employee time clock
  • When I Work - Mobile scheduling
    Mobile scheduling
Supported Operating System(s):
Web browser (OS agnostic)

5 Reviews of When I Work

Showing 1-5 of 5

 

from AFC
Specialty: Non-profits
Number of employees: 51 to 100 employees Employees number: 51 to 100 employees

Many ways to view the schedule

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

With When I Work, supervisors have the ability to view the schedule in many different ways. You can choose to view your schedule by task, employee, day, week, or month. That versatility is pretty amazing.

Likes Least

Emails notifying me that I was scheduled for a shift went into my spam folder.

Recommendations

Know what you need from a scheduling software. Do you have many tasks you need to assign? When I Work lets you separate those small tasks out. Other softwares may or may not do that.

 

from SunScape Tanning Studios
Specialty: Retail
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Brutal customer service and shady billing practices make this a pass.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

There really isn't anything that stands out as there are dozens of similar services with similar features that surely provide far superior service.

Likes Least

There have been many bugs and features that don't work over the years, and 'it's a known issue' is the typical response with no follow up. Horrible customer service. They over bill you like a telecom company would and they make it a nightmare to try and get resolution. Frequent outages which leave staff unable to use the service and complete time critical schedules.

Recommendations

We unfortunately choose this platform a few years ago when there were far fewer choices. Every time we've had an issue we get the worst support - it's as though a bot is responding without the ability to read. We recently discovered that they had been grossly over-billing us on one of our two accounts and we are now wasting even more time dealing with their inept service trying to get it resolved. We are trying to give them a chance to resolve since it will be a pain to switch to another service, but it looks like they could care less about providing any kind of service to a long term client.

 

from AFC
Specialty: Non-profits
Number of employees: 21 to 50 employees Employees number: 21 to 50 employees

Better than Excel

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

Intuitive system, does what it's made to do: schedule. Filters are great for managers. App functions well, and makes accessing the schedule or making quick edits extremely convenient. Person scheduling has a lot of flexibility within system, and customer service is quick to respond and follow up.

Likes Least

Too much information slows the system down. Would like to see a few more options for different types of needs / layouts.

Recommendations

If you're using excel, and looking for something quicker or more user friendly this is the system you need. It's flexible when setting up to suite your business' needs, and easy to learn.

 

from The Doctors Clinic
Specialty: Medical
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Review of software,

Ease-of-use

Functionality

Product Quality

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support

N/A

Likes Best

Easy to follow for a big office or practice, but ours is a small office.

Likes Least

I don't like that it doesn't fit our business. It would be fine for a larger business.

Recommendations

Investigate all resources before choosing a new product.

 

from The Station SF
Specialty: Foodservice & catering
Number of employees: 6 to 10 employees Employees number: 6 to 10 employees

Simplifying my job of scheduling my staff

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Ease-of-use
Functionality
Functionality
Product Quality
Quality
Support
Likes Best

The platform is easy to use for both employee's and employers. Well laid-out schedule which is easy to read and understand. Important functionality has been included such as employee PTO requests or shift swops, shift reminders and a free easy to use smart phone app for everyone to have immediate access to their schedule. Color coding all shifts and positions helps to easily visualize the whole schedule at once. Shifts are easily transferrable from one employee to another by drag and drop.

Likes Least

That some of the tools are out of my reach because they are only valid for the more expensive packages. Which is understandable because I am only paying for the cheapest package right now and there need to be benefits to buying bigger packages.

Recommendations

Give it a try! They offer a free trial, no obligations. Create multiple positions and shift blocks with varaious employees, each with their unique color. The calendar schedule, with easy interchange between "daily" and "weekly" views will show the spread of scheduled shifts that is easy to read and manage.

 
 
Write a Review