Functionality and ease of use, we use the office version. Integration is easy as it is PHP and you can go in and make you own mods. Makes returns for our customer service reps very easy. It also allows our warehouse to make the best decisions on the most economical way to ship for the customers.

There is some more functionality that I could have but this is more unique to the gift-ware / housewares industry. There could be some standard links to software that would help and a better way to interface your negotiated rates to the software but that is just UPS.

Proship has greatly simplified our charge back processes with our clients. The reporting features allows us to watch for trends in package weights or distributions and work with our carriers to adjust pricing. Their rate shopping feature has saved our clients on shipping costs on a package by package basis.

We use both the single package shipments and several custom batch processes on a daily basis. They all integrate into EOD reports which makes reconciliation and charge backs fast and efficient. Integration was a challenge due to the variations of clients and business models but the ProShip staff was very helpful and we made it through. Since then we've integrated a couple more processes and, again, they've been helpful every step of the way.

As is typical with most software, the support documentation could be easier to use. Sometimes you need to know how Proship is referring to a feature before you can look up the related information. One aspect of the product that is challenging is only being able to look up XML or void packages from the station that produced the label. If that could be done at the server level, even if just for admins, that would be helpful.

It was a complete nightmare. It took around 1.5 to 2 years to get it working and the people at ProShip had no clue as to what they were doing. In addition, ProShip does not honor its contracts with its customers. We have several features that were listed in the contract that never were completed and ProShip now refuses to complete those features without us paying for them a second time.

We purchased ProShip because we were told it was a Multi-Carrier Shipping Solution when in fact that is not true. We needed a small parcel processing system to handle our multi-warehouse 3PL operations and we were told that ProShip could handle it. This was all a lie, ProShip is not shipping software, it is a development environment geared toward shipping. This means that out of the box with no programming ProShip cannot ship anything.

The fact that we were deceived as to what ProShip was. ProShip does nothing out of the box, it is merely a development environment. To say that ProShip is a shipping solution is like saying C++ is an Shipping solution. Granted you can develop a shipping solution in C++, but that does not make the actual C++ application one.

ProShip has been nothing short of exceptional, and it has played a pivotal role in facilitating our accelerated growth, providing unparalleled customization options, and significantly reducing shipping errors.

We've partnered with ProShip for over 12 years. What truly sets ProShip apart is its ability to adapt to our changing business and it provides an array of customization options that go beyond standard functionality.ProShip's engineering team has continuously shown their innovative thinking and problem-solving abilities. They have consistently demonstrated their commitment to staying ahead of the curve in the ever-evolving world of shipping logistics.One of the primary reasons we chose ProShip was its reliability and scalability. As our business continues to grow, we required a software that could keep up without causing any disruptions during our busy season.

ProShip's customer support team has been generally responsive and knowledgeable. However, during periods of staffing shortages, we have noticed delays in getting assistance and problem resolution.

ProShip has definitely helped us get a better view of what we're shipping and has given us the tools to look into the logistics. The staff has always been extremely helpful with making our ideas work or showing alternative options with the same, if not better, results.

The ease of use for all users is the best part. From Shippers to Management, everything is customizable and user friendly. The shippers can quickly process shipments, managers can easily look into previous shipments or update order information. Other staff even has access to quote shipments and look up tracking information quickly for their customers.

So far haven't noticed anything missing, anytime we think of a new addition the ProShip team is always quick to help us implement and move forward.

Couldn't be happier with our sales rep, customer service and software performance through the first 10 months. Very pleased with the product.

ProShip removes the uncertainty of carrier contract negotiations. I've been negotiating small package carrier agreements for 8 years. ProShip keeps the carrier agreements honest.

The legal portion of the contract wasn't easy. Once both sides agreed to sign, it was a breeze.

Proship has been able to meet our needs in North America. Once implemented, the support they provide is reliable and our custom requirement needs continue to be met by Proship.

Implementing a new carrier that hasn't been utilized previously by other Proship clients can be challenging in project time/cost.

If in the market for the best carrier software look no more.