We use rose rocket as a selling tool to our customers, the online customer portal gives customers visibility of their rates, ability to live chat, live track, download their own PODS and Bills of lading, ability to print labels and ask questions. Functionality day in and day out has been simple and easy to use, it has added efficiencity, productivity and the ability to take on new business with ease.

From the day of integration the system work flawlessly. Order booking has saved the company employees and money. The integration with Google search has saved on guessing of hours of operation and phone numbers. Invoicing has saved the company time and money as well, leaving more time for corrective billing on the first time. AR and AP has also saved the company time, which equals money by integrating directly with accounting software. Manually entry is a thing of the past, duplicating records. All around everything about the software is enjoyable. Round the clock support, whenever we need assistance there is always someone there to help.

It doesn't make me a sandwich! As quoted by team after first week of integration.

Exceptional.

How easy it is to use and set up. Everything is perfectly organized and we all know where to start our days within roserocket.

Roserocket is the least of our technical problems as a transportation company. It's hard to complain when no one is.

We as business buy softwares to decrease the workload and number of clicks to finish a job, where as with this software we have to do repetitive things and it takes too long to generate a single invoice.

We never liked anything about this invoicing software, it even increased or workload to add all the details over and over again to creat similar invoices.

Everything This software is waste of time

I have had a good experience with Rose Rocket no complaints

Porting feature from our Lumber system that kept us from hand entering 250 loads per week

Slow real time updates when something is added and check with reports

I'm just getting started, but coming from my original system, the order management, routing capabilities, and driver app are far superior. The one dislike I have is that using the software for drayage, there is no sensible straightforward way to track both chassis and container numbers within a shipment. This is where support rep ([SENSITIVE CONTENT]) took over and made your product change from okay to rather great. He was able to show me how I could use tags to get close enough to my needs to make the software fully serve my needs. I hate that it will result in 10,000 tags being present, but it still serves the necessary use case. [SENSITIVE CONTENT] had prepared himself for an intro setup call, and after I showed him that I had already setup my instance, had it customized, had customers in place, and entering shipments. Instead of doing what most CSM's would do (in my experience), and moving to schedule the next call as they get that remaining time back on their schedules. [SENSITIVE CONTENT] did exactly the opposite. He jumped straight into tips, tricks, and some best practices I could make use of in order to improve my user experience moving forward. I'm not sure if my voice as a starter tier user accounts for anything, but [SENSITIVE CONTENT] should absolutely be the model for all of your CSM's!

The UI and general workflow is pretty straight forward. The automations in place specifically around the customer portal I am quite a fan of.

The e-credit system, though I'm unsure if I'll hit my limit or not. Absolutely gives me a mobile game microtransaction feel that out of the gate is a big turn off, and almost made me not move forward with the purchase.