Synapse Software


 

Created by Zethcon, Synapse is an end-to-end Warehouse Management System for small to mid-sized businesses. This system is geared towards 3PLs and offers many 3PL-centric features. However, it also works well for a variety of other industries that are looking for a warehouse management solution. Synapse can be deployed on-premise on a local server, or as a web-based option, with data stored securely in the cloud and paid on a monthly subscription. It’s mobile client is compatible with Mac, Android and Windows platforms. 

The system offers Warehouse Management on a standalone basis, along with vendor managed inventory and order fulfillment capabilities within its suite. It also includes billing functionality and customer-specific processing. In addition to just the software, Zethcon helps its clients by providing IT planning and deployment assistance, as well as warehouse layout and process engineering planning.

Each customer of Zethcon is paired with their own personal specialist to help ensure a seamless implementation, and that your company’s needs are being met.

 

Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

6 Reviews of Synapse

Showing 1-6 of 6

 

from Focus on You Strategy
Specialty: Other Nondurable Goods

Solid performing system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Synapse knows its stuff stone cold...extremely helpful customer service...they know which direction you point you to...

Likes Least

Nothing at this point...honestly - quite good...the Customer Service department is quite good...

Recommendations

Lay out the process for your warehouse...make it very very detailed...then compare and work Synapse hard...their Customer service will be of great help to you, for sure.

 
 

from Freeport Logistics, Inc
Specialty: 3rd Party Logistics (3PL)

Great solution for any 3PL provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

The team at Zethcon is friendly and knowledgeable. They all have experience in the 3PL sector and it shows. From the very beginning, during the demo and quoting processes; it was very nice to be able to communicate with a software that understands your needs at your level. They sell you a product that can get the job done for you, the way you need it done; not just a package of bells and whistles. Once we became a live & operational customer, the support staff (help desk) has been attentive, quick to respond and has answered every question and issue we've presented to them.

Likes Least

I honestly have no complaints about Zethcon. I know people don't necessarily like to hear that, but it's the truth. As far as the product, Synapse, there have been little system capability/operations issues that occasionally arise, but honestly expected when migrating to new software. These issues are minor and we've been able to adapt to everything except one, which we needed to pay for a customization/addition. Zethcon delivered this addition as agreed upon and very quickly.

Recommendations

I'd say laying a detailed list of needs and wants is key. Also categorize them; must-haves to the not-a-deal-breaker items, then set a limit of how many items you feel is acceptable to have met or not. Compiling this list should start months in advance. Not everything that happens in your warehouse will happen every day, or even every week.

 
 

from Barrett Distribution Centers
Specialty: 3rd Party Logistics (3PL)

Strong recommendation of Synapse, stronger endorsement of Zethcon

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Functionality

Product Quality

Customer Support

Value for Money

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Likes Best

Focus on the multi-client 3PL warehouse operator. Synapse has robust functionality, strikes the right balance between functionality and complexity - not an easy accomplishment for many developers. Zethcon is certainly the right size company for us and for most companies in the 3PL space. We have access to ownership and senior decision makers. Zethcon has adequate resources to devote to significant projects, e.g. new customer implementations and version upgrades.

Likes Least

Their unique approach is both a strength and a drawback. Zethcon has a robust user group that collaborates to improve the software. This approach means that my company benefits from developments other users have made to the software. At the same time, my competitors go to school on my talented IT team and learn our unique approach to handling some complex requirements. At the end of the day, any competitive advantage we spur is short-lived anyway. In the long run we are better served to operate in a collaborative environment with other users, and benefit from the collective investment in Synapse.

Recommendations

Don't bother with consultants who market their 1000-question surveys - you will never wade through all the responses in a meaningful way. That only serves the interests of the consultant. Instead, identify your top 10-12 key reasons that you want to upgrade your WMS and then have each vendor/developer demonstrate how their system handles your unique requirement. You will find that Synapse will handle your requirement in their base release; or Zethcon will find a way to elegantly incorporate your requirement into a mod for a modest additional cost.

 
 

from Port Jersey Logistics
Specialty: 3rd Party Logistics (3PL)

Efficient / User Friendly / Great Service

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Functionality

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Likes Best

Flexibility, Advanced Functionality, Track and Trace ability, Easy export of reports into a plethora of formats (PDF, Excel, RPT File, CSV, TXT, Word), Ability to customize reports, System generated auto-emailing (Receipts, BOL's and many other notifications), GUI is simple, straight forward and customizable, good support staff who is truly in-tune with their customer base and extremely knowledgeable from top to bottom.

Likes Least

Nothing different from any other out of the box product. Enhancements, modifications are always going to happen and should be expected.

Recommendations

Ask as many questions as possible and be extremely specific. All systems have they're own vernacular and it might not be the same as you are used to (I.E - Can you do this vs. can you do this in this scenario, etc.) Take your time with the process and have a plan.
This is a large decision ... Get as much feedback from your end users and evaluate all aspects of the software - Top to bottom / Executives all the way down. Buy in is critical.

 
 

from International Transload Logistics
Specialty: 3rd Party Logistics (3PL)

Great WMS with great support and user group.

Ease-of-use

Functionality

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Likes Best

They've got a great help desk when we have issues, and since they are local it's nice that we can get hands on support when needed. There are a lot of great resources for training and the user group is nice to bounce ideas off of other companies using the software.

Likes Least

There really isn't much that we don't like about the software. The only thing I can think of is that there were a few modifications required to get the system setup to exactly how we would like it, which was an added cost.

Recommendations

Go see the software in action, that's the best way to get a good feel for it.

 
 

from Peoples Services, inc.
Specialty: 3rd Party Logistics (3PL)

Synapse/Zethcon - Great WMS!

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Likes Best

As a system, Synapse has done very well with our varied facilities and customers. I believe there is only one option that would top Synapse as our WMS and that would be if we had our own custom, in-house WMS and Developers. However, the cost would be much higher and so the value of Synapse is a better option. We have been with Zethcon/Synapse since 2006 and in my previous experience, I have not found a better software supplier to work with. In previous work experiences, when an upgrade to software was done, there was almost always failures in meeting customer expectations; with Synapse, we have not had that once. In addition, we have undergone 16 conversions from different WMS to Synapse and 8 startups and again, not a single missed shipment. That speaks highly of the software and the provider.

Likes Least

There is some functionality that is not available, such as billing for labor in less than a full hour and a customer monthly minimum overall charge that I feel is something that could be considered standard with a WMS but is not so with Synapse. From a vendor standpoint, there really isn't anything that I could list here, beyond cost, but primarily because cost is always a factor in the use of software.

Recommendations

Reviews such as this are a primary consideration to me in evaluating the software, not just from a software standpoint, but from customer satisfaction in regard to the supplier (in this case Zethcon). If the supplier promises the world, it is unlikely that they can meet the expectation. Zethcon never promised the world, so there was no disappointment in that regard. However, they have come through with positive responses to questions and issues each and every time. I think direct contact with some of the vendor's customers is critical - whether on site, or by phone.

 
 
 
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