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FrontRunners for Maintenance Management (CMMS), February 2017

Powered by Gartner Methodology

This FrontRunners analysis is a data-driven assessment identifying products in the Maintenance Management software market that offer the best capability and value for small businesses. For a given market, products are evaluated and given a score for the capability (x-axis) and value (y-axis) they bring to users. FrontRunners then plots the top 25-30 products in a quadrant format.

In the Maintenance Management FrontRunners infographic, the Capability axis starts at 3.1 and ends at 4.3, while the Value axis starts at 3.5 and ends at 4.7. Scales may differ between quadrants in order to capture the relative positioning of the specific products in each category.

To be considered for the Maintenance Management FrontRunners, a product needed a minimum capability user rating score of 3.3 and a minimum value user rating score of 3.2. All products that qualify as FrontRunners are top performing products in their market. The quadrant positions a product relative to its peers in the market. Each product falls within a designated quadrant based on their axis scores. Dependent on the specific needs of the software buyer, a product placed in any quadrant category could be a good fit. Each quadrant category has a distinct description for placement.

  • Upper Right = Leaders: Leaders are all-around strong products. They offer the highest value and capability in that market.

  • Upper Left = Masters: Masters may have fewer capabilities, but end users value those capabilities highly. Depending on the functionality needed, a product positioned in the Masters quadrant might be a better option to consider than products positioned in other quadrants.

  • Lower Right = Pacesetters: Pacesetters may offer a strong set of capabilities, but are not rated as high on value. For example, a Pacesetter might have a breadth of functionality at a higher price point.

  • Lower Left = Contenders: Contenders are strong-performing products that have not yet achieved the Value and Capability of the products in the other quadrants. For example, products in this quadrant may be more suited for companies that need more specialized functionality that comes at a price.

Download the full FrontRunners for Maintenance Management report.

Note: We discovered and corrected a data error that impacted one vendor on the FrontRunners for CMMS: Facilities Management eXpress. As a result, on March 21, 2017, an updated quadrant was published with Facilities Management eXpress included.

FrontRunners Methodology

The Basics

The FrontRunners methodology assesses and calculates a score for products on two primary dimensions: Capability on the x-axis and Value on the y-axis.

The Capability score is an overall weighted average of scores including:

  1. End-user ratings of one to five stars on the product’s functionality.
  2. End-user ratings of one to five stars ratings on the product’s ease of use.
  3. End-user ratings of one to five stars on the product’s customer support.
  4. A score, relative to other products in the market, for the product's inclusion of key functionality for the software category.
  5. A score, relative to other products in the market, representing the number of other products that integrate with it.

The Value score is an overall weighted average of scores including:

  1. End-user ratings of one to five stars on overall satisfaction with the product.
  2. End-user ratings of one to five stars on how valuable users consider the product to be relative to its price.
  3. End-user ratings of one to five stars on how likely they are to recommend the product to others.
  4. A score, relative to other products in the market, for the size of the product's customer base.
  5. A score, relative to other products in the market, for the number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
  6. A score, relative to other products in the market, representing the total number of user reviews across the three Gartner web properties.
  7. A score, relative to other products in the market, representing the average number of times per month internet users search for the product on Google.

Markets are defined by a core set of functionality, and products considered for, and included in, FrontRunners must offer that core set of functionality. Additional related functionality can contribute to the capability score for a product. To qualify for consideration in FrontRunners for a software category, a product must have at least 10 unique user-submitted product reviews across the three Gartner Digital Markets web properties: softwareadvice.com, capterra.com and getapp.com.

More Methodology Details

The FrontRunners methodology assesses products on two primary dimensions: Capability on the x-axis and Value on the y-axis. Products receive a score between one and five for each axis. Products that meet a minimum score for each axis are included as FrontRunners. The minimum score cutoff to be included in the FrontRunners graphic varies by category, depending on the range of scores in each category. For products included, the Capability and Value scores determine their positions on the FrontRunners graphic.

The Capability score is based on three criteria: user ratings on capability, a functionality breadth analysis, and a business confidence assessment.

    1. The capability user ratings criterion captures user satisfaction with the product's capabilities. The capability ratings score is a weighted average of the one to five star rating scores from three user ratings:
      1. Functionality.
      2. Ease of use.
      3. Customer support.
    2. The functionality breadth analysis is based on:
      1. The product's coverage of core software category functions.
      2. The number of other products integrated with it.

For each of these two data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated into a one to five score.

    1. The business confidence assessment is an indicator of whether the software company is likely to continue investing in the product for the next 12-18 months. The analysis is based on four data points:
      1. The product's current customer base.
      2. The annual growth rate of the product's customer base.
      3. The vendor's current employee base.
      4. The annual growth rate of the vendor's employee base.

If the company's size and product's customer base are both significant and growing, then the likelihood that the business will invest in the product is higher than in the alternative scenarios. For each of these four data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated to a one to five score.

The overall one to five Capability score is a weighted average of the scores for user ratings, functionality breadth and business confidence.

The Value score is based on two criteria: user ratings on value and product adoption.

    1. The value user ratings criterion captures users' satisfaction with the business value provided by the product. The value ratings score is a weighted average of the one to five star rating scores from three user ratings:
      1. Overall ratings of the product.
      2. How likely users are to recommend the product to others.
      3. How valuable users consider the product to be relative to its price.
    2. The product adoption data analysis assesses if the product is positioned in the market as more of an industry standard with higher adoption (thus earning a higher score), or as an emerging competitor with more limited adoption (thus earning a lower score). The product adoption methodology analysis for each product is based on four data points:
      1. The size of the product's customer base.
      2. The number of professionals in the market who have experience with the product (e.g., users, developers, administrators).
      3. The total number of user reviews across the three Gartner web properties.
      4. The average number of times per month internet users search for the product on Google.

For each of these four data points, the methodology calculates the percentile ranking for each product relative to all other products in the software category that have qualified for FrontRunners consideration. That percentile ranking is then translated into a one to five score.

The overall one to five Value score is a weighted average of the scores for value user ratings and product adoption.

Data

Data sources include user reviews and ratings, public data sources and data from technology vendors. The user-generated product reviews data incorporated into FrontRunners is collected from submissions to all three Gartner Digital Markets sites (softwareadvice.com, capterra.com and getapp.com). As a quality check, we ensure the reviewer is valid, that the review meets quality standards and that it is not a duplicate.

The business confidence and product adoption data comes from public sources, collected by either a third-party data provider or by Gartner associates. As a quality check, we compare this data against data submitted by the providers. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.

The functionality breadth data is collected from the technology providers. We check the data provided and challenge data that seems inflated or unlikely. We use this data to calculate a product's percentile ranking, which allows us to determine how products compare relative to one another rather than determine an absolute number.

See FrontRunners frequently asked questions (FAQ) for more information on the methodology.

External Usage Guidelines

Providers must abide by the FrontRunners External Usage Guidelines when referencing FrontRunners content. Except in digital media with character limitations, the following disclaimer MUST appear with any/all FrontRunners reference(s) and graphic use:

FrontRunners scores and graphics are derived from individual end-user reviews based on their own experiences, vendor-supplied information and publicly available product information; they do not represent the views of Gartner or its affiliates.

Runners Up

Providers listed as Runners Up were eligible for inclusion in the FrontRunners quadrant, including having 10+ product reviews, but their value or capability axis score was not high enough for positioning on the FrontRunners quadrant.


by Taylor Short,
Market Research Associate
Last Updated: March 24, 2017


Here’s what we’ll cover:

What Is CMMS Software?
Common Features of CMMS Software
Important Features to Consider
Computerized Maintenance Management Systems BuyerView | 2014
Using CMMS to Earn LEED-EB Credits
Recent Events You Should Know About

What Is CMMS Software?

Computerized maintenance management systems (CMMS) help organizations track the upkeep of their assets and associated costs of the work, with the ultimate goal of prolonging an asset’s lifespan at minimal expense. This could include maintaining assets in a single facility or a range of facilities, or maintaining a group of equipment like a fleet of vehicles or other types of machinery.

CMMS and enterprise asset management (EAM) systems are closely related, and the terms are often used interchangeably. However, CMMS is a departmental application used by maintenance departments, while EAM is accessible across the entire enterprise. CMMS is implemented to prolong the lifespan of physical assets. EAM, on the other hand, oversees all of an organization’s assets, including fixed assets, IT assets and digital assets. (Learn more about EAM.)

CMMS module in Maintenance Connection

Maintenance Connection's CMMS module menu

There are industry-specific maintenance management systems, too. We’ve written buyer’s guides that cover CMMS for specific industries, including fleet management software, equipment maintenance software applications and aircraft MRO software, as well as a guide for Web-based solutions.

Common Features of CMMS Software

Asset tracking Maintains information about an organization’s assets (equipment, machines, buildings, fleets etc.). This includes when the asset was purchased, its expected lifetime, warranty information, the upkeep history, costs, depreciation and more. It may be used by several departments, including accounting and maintenance. Vendors that offer asset tracking include eRPortal CMMS, eMaint X3 and Maintenance Connection.
Inventory tracking and purchasing Tracks parts, tools and other materials required to perform routine upkeep. Features may include a scheduling system for personnel to reserve tools; an auto-notifier to alert staff when more materials need to be purchased; and support for multiple currencies. Many vendors offer a purchasing module that allows you to keep track of where you purchased supplies, when they were ordered, the total cost and the quantity ordered. This module may be able to send out automated requests for quotes to suppliers when the stock of an item is low. Examples of vendors offering this functionality include ManagerPlus and 4Site.
Preventive maintenance Preventive maintenance software allows you to schedule tasks based on meter readings, dates, or by setting up custom triggers. You can view all current and future maintenance activity on a calendar. You can also set up custom groups and routes. Some systems also have a preventive task library to help define the right tasks and procedures. Example vendors include Sprocket CMMS and Series4000. 
Predictive upkeep and condition monitoring Minimizes surprise failures by monitoring the condition of assets and analyzing historical trends in asset performance. These applications automatically schedule tasks based on performance indicators like noise, vibration, temperature, corrosion, pressure and flow. Users can define upper and lower boundaries of these parameters for each asset, and automatically create a work order when a reading falls outside the boundary. Bigfoot CMMS, Tabware by AssetPoint and eMaint X3 offer intuitive condition monitoring solutions. Separately, there are maintenance management systems that specialize in monitoring for environmental regulation-related risks. Top products in this market offer additional functionality outside of typical CMMS systems. 
Work order Manages the work order process. This includes scheduling repairs, assigning personnel to the job, reserving materials, recording costs, tracking the cause of the problem, tracking downtime and making recommendations for future action. Other features may include permission and notification settings, department and technician routing and a portal where customers or other employees can submit work order requests. Vendors providing work order tracking include MPulse, WOW! On the Web and NetFacilities.

Important Features to Consider

Mobile capabilities. Technicians often work in the field. The use of mobile devices has become prevalent in this market, providing personnel with the capability to immediately update records and make data available across the organization. Mobile tools can also generate work orders directly from the device, track labor and inventory use and issue, return and receive parts in real-time.

Mobile dashboard in Micromain

Vendors like Micromain offer mobile dashboards

Other examples of mobile capabilities often offered in some CMMS include:

  • QR/barcoding capabilities. Many CMMS provide quick response (QR) coding and barcoding capabilities. Scanning an asset’s code provides a glimpse into its entire maintenance history, giving immediate insight to the last task performed, the next upkeep due, troubleshooting notes, warranty information and more. These capabilities also allow technicians to include notes about an asset that are immediately accessible organization-wide.
  •  
  • Voice recognition. Technicians often need to use both of their hands while performing work. Voice recognition capabilities empower technicians to record notes hands-free. In addition, speech-to-text features allow voice notes to be automatically converted to text and entered into the CMMS. This saves time that would otherwise be spent transcribing notes by hand for manual data entry.
  •  

Asset ranking tools. Asset ranking tools “grade” equipment performance, highlighting equipment that’s historically underperformed or tends to perform well. This helps organizations identify equipment that needs replacement or repair. These tools calculate the costs of operating equipment as well as predicted asset lifespans based on performance. Asset ranking tools create a sense of transparency that can save time and money, while reducing the likelihood of reactive maintenance over time.

Asset grading in Bigfoot CMMS

Bigfoot CMMS offers an asset grading feature

Computerized Maintenance Management Systems BuyerView | 2014

Every year, Software Advice talks with thousands of owners and managers looking for the right computerized maintenance management software (CMMS) for their business. This provides us with unparalleled insight into the needs of CMMS software buyers.

We recently analyzed a random selection of 385 of these interactions from 2013, in order to uncover prospective buyers’ most common pain points and their reasons for purchasing new CMMS solutions.

Check out the full 2014 CMMS BuyerView report for more details and analyses.

Using CMMS to Earn LEED-EB Credits

Energy and atmosphere is one of nine key areas measured by the U.S. Green Building Council for LEED-EB (Existing Building) certification. By using a CMMS to monitor meter readings including pressure, temperature, voltage and hours in operation, personnel can “pinpoint” poorly performing equipment. This can help organizations achieve an overall reduction in energy consumption.

For example, 100 Park Avenue in Manhattan received the LEED-EB Gold Certification in 2014, after recieving a Silver Certification in 2009. Re-certification is available every five years, and the U.S. Green Building Council upgraded the property's rating for improving efficiency, including achieving 77 percent recycle rates and a water consumption reduction of 10 percent since 2009. 

Recent Events You Should Know About

Fluke Corporation acquires eMaint. Electronic testing tool and software provider Fluke Corporation recently purchased eMaint, which offers maintenance management software. The two organizations will combine software as a service with data management capabilities to deliver a comprehensive maintenance system.

New building energy codes released. ASHRAE and the Illuminating Engineering Society of North America has released Standard 90.1-2016, the newest energy standard codes to be used for commercial buildings. The codes, which are updated every three years, include changes regarding the reduction of energy consumption.

 

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