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Hotel Management Software

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Lodgify logo
 
Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
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Lodify is a hotel and hospitality management system that allows users to create custom vacation rental web design. The Lodgify website is available to rental owners in a variety of industries including bed & breakfast innkeepers and... Read More
 
innRoad logo
 
innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any... Read More
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innRoad is a Software-as-a-Service (SaaS) based hotel management system designed to encompass the needs of hospitality businesses of all sizes. innRoad was created in 2000 with the aim of minimizing the work involved in managing any... Read More
 
Hotelogix logo
 
Hotelogix by HMS InfoTech is a hotel management solution for small or medium-sized hospitality businesses. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in... Read More
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Hotelogix by HMS InfoTech is a hotel management solution for small or medium-sized hospitality businesses. This cloud-based solution was developed with growing independent hotels, inns, lodges, resorts, and other property types in... Read More
 
Frontdesk Anywhere logo
 
Frontdesk Anywhere is a web-based hotel property management system for small to medium-sized hotels, resorts, bed and breakfasts and condo hotels. The system includes booking features and GDS integration.
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Frontdesk Anywhere is a web-based hotel property management system for small to medium-sized hotels, resorts, bed and breakfasts and condo hotels. The system includes booking features and GDS integration.
 
Hotello logo
 
MINGUS Software's Hotello is a hotel management system with features to assist in reservations, accounting, and room inventory. Users can also be modified with dozens of additional modules and interfaces.
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MINGUS Software's Hotello is a hotel management system with features to assist in reservations, accounting, and room inventory. Users can also be modified with dozens of additional modules and interfaces.

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WebRezPro logo
 
WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read More
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WebRezPro is a cloud-based property management solution designed specifically for the hospitality and hotel industry. The solution helps a broad range of hospitality segments including hotels, inns, lodges, cabins, campgrounds, hostels... Read More
 
RoomKeyPMS logo
 
RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. Since all data is stored in the... Read More
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75%
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RoomKeyPMS is a cloud-based Property Management System that offers front office and property management capabilities, guest relationship management, an online booking engine, housekeeping, and more. Since all data is stored in the... Read More
 
roomMaster logo
 
roomMaster from InnQuest Software is a Windows-based property management solution designed for the hotel and hospitality market. The scalable solution is suitable for small bed and breakfasts to large resorts. roomMaster offers a... Read More
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roomMaster from InnQuest Software is a Windows-based property management solution designed for the hotel and hospitality market. The scalable solution is suitable for small bed and breakfasts to large resorts. roomMaster offers a... Read More
 
GuestPoint logo
 
GuestPoint by Centium Software is a complete accommodation management software that provides tools to manage every aspect of property and bookings, from initial reservation to check-out. Designed primary for small and midsize property... Read More
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GuestPoint by Centium Software is a complete accommodation management software that provides tools to manage every aspect of property and bookings, from initial reservation to check-out. Designed primary for small and midsize property... Read More
 
RDP logo
 

RDP

Resort Processing Data (RDP) is a leader in the Property Management field, and is currently deployed across the globe. This solution is available on-premise and hosted, with robust yield management and reservation options.
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Resort Processing Data (RDP) is a leader in the Property Management field, and is currently deployed across the globe. This solution is available on-premise and hosted, with robust yield management and reservation options.

Call us for a free FastStart Consultation: +1 888 918 2748


 
RMS logo
 

RMS

RMS North America is a complete hotel, motel, RV park and campground property management system designed for both indoor and outdoor hospitality businesses. In addition to providing end-to-end functionality, they also offer a variety... Read More
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RMS North America is a complete hotel, motel, RV park and campground property management system designed for both indoor and outdoor hospitality businesses. In addition to providing end-to-end functionality, they also offer a variety... Read More
 
Skyware logo
 
Skyware was the first of their kind to embrace a full service software solution suite built to operate as a true SaaS (Software as a Service) within “cloud computing” technology to manage all of a property’s requirements online,... Read More
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Skyware was the first of their kind to embrace a full service software solution suite built to operate as a true SaaS (Software as a Service) within “cloud computing” technology to manage all of a property’s requirements online,... Read More
 
Maestro PMS logo
 
Maestro by NORTHWIND is a guest-centric property management system that includes more than 20 different modules, offering an end-to-end hospitality system. This solution is suitable for properties of most sizes, particularly midsized... Read More
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Maestro by NORTHWIND is a guest-centric property management system that includes more than 20 different modules, offering an end-to-end hospitality system. This solution is suitable for properties of most sizes, particularly midsized... Read More
 
Peek Pro logo
 
Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
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Peek Pro is a cloud-based solution for tour and activity operators of all sizes. The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and... Read More
 
ResNexus logo
 
ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to... Read More
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ResNexus is a cloud-based hotel and property management solution that helps boost reservations, streamline business practices and provide a booking engine for guests to make their own reservations. ResNexus is suitable for small to... Read More

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eZee FrontDesk logo
 
eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide... Read More
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eZee FrontDesk is a solution that caters to hotels, resorts, boutique hotels, B&Bs, vacation rentals, chain properties, and more. Already being used in more than 140 countries, this on-premise Hotel Management Software offers a wide... Read More
 
Propertyware logo
 
Propertyware is an on-demand software solution that serving the management needs of hotel and hospitality property managers. The system can accommodate a variety of different types of rental housing including apartments, timeshares,... Read More
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Propertyware is an on-demand software solution that serving the management needs of hotel and hospitality property managers. The system can accommodate a variety of different types of rental housing including apartments, timeshares,... Read More
 
eZee Absolute logo
 
eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.
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eZee Absolute is a cloud-based hotel management system designed for any type of hospitality company to handle daily tasks. The system includes a booking engine and channel manager, as well as a point-of-sale system.
 
Base7booking.com logo
 
Base7booking.com is a virtual property management program designed by hoteliers for the hospitality industry. The system is accessible from any mobile device, allowing managers to run their properties without being stuck behind the... Read More
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Base7booking.com is a virtual property management program designed by hoteliers for the hospitality industry. The system is accessible from any mobile device, allowing managers to run their properties without being stuck behind the... Read More
 
Hoteliga logo
 
Hoteliga is a cloud-based hotel property management system with a comprehensive set of features that help automate the daily tasks of a hotelier. Applications include reservation management, point-of-sale, reporting, housekeeping management,... Read More
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Hoteliga is a cloud-based hotel property management system with a comprehensive set of features that help automate the daily tasks of a hotelier. Applications include reservation management, point-of-sale, reporting, housekeeping management,... Read More
 

Buyer's Guide

by Taylor Short,
Market Research Associate
Last Updated: May 24, 2017


Hotel and hospitality management software performs essential financial and organizational functions for hotels, motels, resorts and bed & breakfasts, as well as condos, RV parks and other forms of lodging. These functions include reservations, employee scheduling, accounting, property/maintenance management and customer relationship management.

Here's what we'll cover:

Common Features of Hotel Management Software
What Type of Buyer Are You?
Market Trends to Understand
Evaluating Hotel and Hospitality Management Software
Recent Events You Should Know About

Common Features of Hotel Management Software

Hotel property management systems should have strong reporting capabilities, as well as on-board business functions like accounting and employee scheduling. These features should be customized specifically for the hospitality industry to simplify and speed up your management and accounting processes—or, if they are not part of the software itself, should be compatible with the software you have.

Other essential features of hotel software systems include:

Reservations Hotels need an effective customer-facing site that not only lets their guests book reservations online, but also integrate seamlessly with third-party booking engines. Meanwhile, you need an employee reservations system that facilitates room scheduling and availability, making it easy to identify vacancies, reservations and occupancies visually and/or through custom searches.
Front desk & housekeeping This includes organizing check-ins and check-outs, coding keycards, scheduling wakeup calls and tracking progress of cleaning staff, assigning them to specific rooms or tasks as necessary.
Point of sale (POS) POS systems are typically used for restaurants and retail stores. In the hospitality industry it’s used to allow customers to pay for, or charge to their room, products and services like restaurant meals, room service, incidentals like mini-bar items or pay-per-view, Wi-Fi, health club/spa services etc.
Maintenance management  An essential function, it’s important that hospitality management software tracks the property ownership/rental information (leases, taxes etc.) as well as tracking work orders, scheduling preventative maintenance and communicating with maintenance staff.
Customer relationship management Hotel CRM software takes all the information you have about a customer and uses it to support customer loyalty and retention. It allows you to monitor guest profiles, activity history and participation in loyalty programs to optimize rewards programs and sales and marketing tactics.

Reservations screen in innRoad

Reservations screen in innRoad

 

What Type of Buyer Are You?

Hotel management software buyers typically fall into one of the following categories:

Franchises. Many franchises have specific rules on what hospitality software can be used, while others, such as Holiday Inn, allow their franchisees to make the decision for themselves. Make sure you discuss your software options with the franchise to get their input on which products are recommended and why.

Hotel chains. At the other side of the table, if you represent a brand with multiple properties, you need to determine whether you want a single hotel PMS across them all or allow them to choose for themselves. Ask yourself how much—and what kind of—information you want to gather from each of your properties, and whether it needs to come in automatically or if manual reporting will be sufficient. If you do go with a single unified product, be sure to consider how the needs of each property differ—you may only have one hotel in Las Vegas, but it will need some of the features associated with Casino Management Software, which may necessarily impact your purchase decision.

Large hotels and resorts. The larger the property, the more robust a system you’ll need. Large hotels and resorts typically have lots of different products and services for people to buy, more maintenance requests and more complicated reservation and scheduling needs. It should be worth it to pay more for a robust hotel or resort product that can make all your processes smoother.

Small property owners. A bed-and-breakfast or a hotel with only a few rooms will have much less robust needs than a large resort. If you are just starting out, you may wish to consider a simple, but comprehensive system that includes property management and account capabilities. If you already have software that meets those other needs, be sure your new system is compatible with your legacy hotel management system.

Property managers. If you represent an RV park, a condo or some other form of communal living, you may wish to consider property management software instead of software for hotels. That being said, if there’s a lot of turnover at your property it may be easier to use this category of software, which is designed to handle reservations and accounting for high-turnover environments.

Market Trends to Understand

Software as a Service (SaaS). Most software is moving away from locally installed software and toward Web-based systems that can be accessed anywhere for a monthly fee. This drastically reduces the up-front costs of purchasing a system as well as the ongoing need for an IT infrastructure. The disadvantage is that monthly costs can add up over time, but most businesses prefer the flexibility associated with SaaS systems.

Market fragmentation. Because of the relative ease of developing software, there are lots of new companies entering the hotel management software market. Many of these come from Canada and Europe and are now looking to enter into the U.S. market. Though this will no doubt lead to better costs and quality in the long run, at the moment buying decisions may be even more confusing than they were a few years ago.

Evaluating Hotel and Hospitality Management Software

Pricing for hotel property management software is usually either per room/unit or per user. Keep in mind that for an on-premise system you’ll pay a single fee, likely with an annual maintenance upgrade, while Web-based systems (Software as a Service, or SaaS) will charge on a monthly basis.

Specific questions to ask when evaluating hoteling software include:

  • Does your marketing strategy require customer relationship management (or will it, in the future)?
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  • Are you using social media like Twitter and Facebook to communicate with your guests? Does the software support that?
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  • Do you already have a property management system in place?
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  • Are your guests buying additional products or services from you, requiring a point-of-sale system? Do you already have one? Is it compatible?
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  • How extensive is your third-party hotel reservation software system? Is the system compatible with those sites you wish to be associated with?
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  • What kind of data do you want to collect about your guests? Does the software store that data? How many records will it let you have?
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  • Do you require a solution with large group and event management capabilities?
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It’s important to consider whether you need something specific to your type of property (hotel, motel, resort), or something more generic and/or basic.

Recent Events You Should Know About

Trivago buys Swiss hotel software provider Base7booking. Trivago, the popular online travel agency, is hoping to get small and independent hotels to use the Base7booking hotel property management system. This is another example of OTAs moving toward selling B2B services to hotels in addition to their core consumer-focused business.

TravelClick estimates bright 2017 first quarter for group bookings. Even though transient bookings (short-term stays) remained flat in the last quarter of 2016, TravelClick’s November 2016 North American Hospitality Review shows an improved 2017, with a 6.8 percent boost in occupancy in the group segment.

New reporting tool CloudEnterprise simplifies analytics for hotels. CloudEnterprise, the newly released reporting tool from MSI, is supported by their TruCloud platform and offers a way to consolidate data from multiple properties automatically. This allows stakeholders to have the most important reports at hand in order to make decisions.

 

Similar software categories

Free Download:
Hotel Property Management Software Pricing Guide

 

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