ShoWare Software


 

ShoWare is a cloud-based ticketing platform that allows users to manage and sell tickets through various platforms such as box offices, mobile devices, social media websites, call centers and kiosks. The solution is designed to cater to the needs of theatres, fairs, casinos, arenas and tour services.

Integration with social media websites helps users directly sell tickets from the venue pages on Facebook. ShoWare also has an integrated system for access control that prevents double scanning of tickets and allows re-entry of visitors.

This solution allows users to set their own fees, which can include facility fees, delivery fees, convenience fees, order processing fees and other fees that can either be added in the ticket price or charged separately.

ShoWare has the capability to capture contact and sales information directly from tickets. It also allows users to create configurations for seat mapping that can later be copied or edited. It can integrate with Google Analytics so users can view performance data and analyze ticket sales instantly.

This solution provides 24/7/365 emergency support to all clients.

 

ShoWare - Box office ticketing
 
  • ShoWare - Box office ticketing
    Box office ticketing
  • ShoWare - Fees
    Fees
  • ShoWare - Facebook integration
    Facebook integration
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of ShoWare

Showing 1-20 of 26

 

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Angela from Olympia Theater

September 2017

September 2017

Love working with ShoWare products especially the new updates.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best pro about this software is the user friendly, easy to navigate and most important, I really like the user friendly help tab. The help tab gears you in the right direction when you need that quick refreshing of how to do or understand something your forgot.

Cons

One thing I can say I would like to see an update on is when patrons enter a code, and the prices automatically change instead of using a drop box which to many can become very confusing, especially to elderly or non computer users.

Source: Capterra
 

Stacy from Memorial Opera House

September 2017

September 2017

Excellent. Customer service is stellar

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ability to have access to many back-end features. Ease of use once learned. The many features that have the ability to drive revenue.

Cons

The data entry fields do not auto fill with proper punctuation on the web/back end. ie, capitalized first name, hyphens in phone #'s etc. Not all reports are downloadable. There is not one report that has comprehensive information ( info from patron order address report and ticket buyer report would be helpful)

Source: Capterra
 

Robin from Luhrs Center

April 2015

April 2015

accesso ShoWare meets all of our ticketing needs and is easy to use and the customer service is great too!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Having a system that is user friendly but is able to handle subscription packages, flex series, single tickets and group sales transactions is integral to our daily business and accesso ShoWare does that well.

Source: Capterra
 

John from TicketWorks

April 2015

April 2015

Powerful

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

accesso ShoWare is an excellent organization. They have built a full-featured ticketing solution which they continue to enhance, thereby staying on top of the latest technologies. And, their sales and support team members are experienced professionals who are knowledgeable about their industry and always responsive to their customers. Thanks to everyone for all the great work you do at accesso ShoWare.

Source: Capterra
 

Mikala from The Lincoln Center

March 2015

March 2015

Total control

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

If you have a strong comfort level with technology, and insist on having control over your functions (pricing codes, online fees, passwords, images, seating chart changes, custom scaling, etc.), then this product is an excellent match. The accesso ShoWare team is progressive, creative, responsive, and understand the day-to-day challenges of the Box Office.

Source: Capterra
 

John from Brooklyn Center for the Performing Arts

March 2015

March 2015

The "almost" perfect fit for your ticketing needs.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I say almost mainly because as all grown ups know, nothing is actually perfect. However accesso ShoWare does come close in many ways. It's overall a user friendly product, easily teachable to use to ever changing staff if your a University. Like all web based ticketing systems the adjustments that you may need to make if an error is made in certain modules can be a bit frustrating. This is where accesso Showare's 5 Star Customer Service shines through. Not only is the account management team knowledgeable , efficient, and friendly. The company as a whole is firmly dedicated to improving the product based on the actual needs of their clientele. I find that very refreshing. Although not all input is able to be incorporated. accesso Showare's production team will keep it in mind for future releases and you may be very pleasantly surprised to see your venue idea added to a broader upgrade feature. Overall a great value and a worthy investment for venues of any size.

Source: Capterra
 

Kieran from Seattle Children's Museum

March 2015

March 2015

accesso ShoWare, Two Years In

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We've just finished year two of accesso ShoWare after transitioning from a completely offline ticketing system. accesso ShoWare revolutionized the way we collect information about our guests. It feels like we've only scratched the surface of the amount of detail we can utilize.
We are a general admission daily attraction, and so unlike most of accesso ShoWare's usual clientele. In that regard, they have been great at working with us and helping us adapt the system to our needs. They are quick to offer solutions and check up to see how things are going. Any functionality problems we've had have been quickly solved.
With that in mind, the ease of use of accesso ShoWare for us as a general admission attraction suffers a bit- the amount of bending and adapting we've had to do to make accesso ShoWare work for our needs has created a steep learning curve for Box Office staff as some of the functionality is not necessarily intuitive for what we do. As with any system that's not custom made, there are functions we would wish for but that's to be expected.
We're looking forward to the next year of accesso ShoWare.

Source: Capterra
 

Carissa from Washington State Fair

March 2015

March 2015

accesso ShoWare Appreciation!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

accesso ShoWare ticketing has allowed flexibility in the way we operate our box office. Everything from year-round events, gate admission bundled with Grandstand shows, and specialty events within our Spring and State Fairs. There have been a few hiccups jumping from an older version to the current versions based on our customized needs but we are always able to work on better possible solutions to fit our business. I want to give a shout out to my project manager, Heather, for always taking the time to address our concerns, testing possible solutions and being a pleasure to work with!

Source: Capterra
 

Tracey from Washington State Fair

March 2015

March 2015

Great service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been pleased with the great customer service accesso ShoWare has provided us over the years. They have gone above and beyond to accommodate our requests and continue to improve.

Source: Capterra
 

Trampas from Esplanade Arts & Heritage Centre

March 2015

March 2015

Great software powered by great people

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software is quite easy and intuitive to use while at the same time giving us the horsepower we need to operate efficiently. The team at accesso ShoWare has been great at answering questions and finding ways to make their software work for us rather than making us fit into their mold.

Source: Capterra
 

Bill from ShoWare Center

March 2015

March 2015

Get Online and On-sale Now!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

accesso ShoWare is all web based which gives an advantage many other ticketing providers haven't mastered yet. A robust back-end user interface that's also user friendly makes accesso ShoWare easy to get up and running in very little time. Furthermore, their customer service and support has always been top notch, especially for new users to the system. Even their 24hr support line has been extremely helpful in getting me the answers I need when I need them...NOW! (and you know how that is; on event night when everything is happening at once) You're in good hands when you're working with the accesso ShoWare team.

Source: Capterra
 

Arnie from Treehouse Cafe

March 2015

March 2015

Much more than just ticketing

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

accesso ShoWare give my business everything I could ask for in a ticketing software and much more. For a small but flexible venue, accesso ShoWare gives us the ability to have multiple seat maps and forced table sales, eliminating odd tickets and lost revenue.

Simply, their customer service is a relationship. If you have a question, or issue, you pick up the phone and within minute you are speaking to your account representative who is familiar with you, your venue and your needs.

This software has left nothing and is continuously being enhanced. Our website integration was as smooth as we could have ever imagined and the affordability is appreciated.

Source: Capterra
 

Larry from John Lyman Center for the Performing Arts

March 2015

March 2015

accesso ShoWare

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

A terrific system, affordable, effective, and always current with new features added regularly like Facebook sales or mobile ticketing site. Best of all the people behind it are always ready to help you learn something or to just verify a best practice. I would totally recommend this product!

Source: Capterra
 

Andrea from Chilliwack Chiefs/Prospera Centre

March 2015

March 2015

accesso ShoWare Ticketing

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Changing over to accesso ShoWare for our ticketing needs has been the best thing we've done to help our ticket sales. It's easy to use and the product support offered is outstanding. Our Account Manager Heather is always goes us above and beyond for us. We would highly recommend accesso ShoWare for all your ticketing needs.

Source: Capterra
 

Courtney from Calgary Philharmonic Orchestra

March 2015

March 2015

Our Secret Weapon

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

accesso ShoWare is easy to use, easily customizable to suit our needs, and the customer service always exceeds our expectations. We have been using accesso ShoWare for over 8 years and have yet to run into any major obstacles. They are innovative, listen to their customers, and are always striving to present clients with new and cutting-edge solutions. It is surprising to find a company that is so invested in their clients' needs and willing to use client feedback as a basis for their development.

Source: Capterra
 

Caroline from Calgary Philharmonic Orchestra

March 2015

March 2015

accesso ShoWare is Great!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I have been using accesso ShoWare for nearly 3 years and have not once had a negative experience with the system. If there have been any difficulties or glitches they are fixed quickly and without complaint. Our company has often been asked how we would improve the system and our suggestions are always considered and more often than not implemented. Overall, this is the best ticketing system I have ever used.

Source: Capterra
 

Kathy from WGI

March 2015

March 2015

accesso ShoWare

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I LOVE our accesso ShoWare ticketing system! I receive nothing but rave reviews from our patrons on a regular basis. The ease in navigating the site and especially the ability from them to select their own seats online 24/7 is what I hear about the most. My true appreciation is for their technical support. If my manager isn't available there is always someone to my rescue! I promote accesso ShoWare whenever & wherever possible! I will be forever grateful to our sister organization for their recommendation of accesso ShoWare!

Source: Capterra
 

Debbie from WA State Fair

March 2015

March 2015

Great product and staff

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great online and on site ticketing system, easy to use by both our patrons and our staff. We also appreciate our fantastic account reps, Lark Ohta and Heather Hutchinson who are great to work with and always responsive to our "special" needs and requests.

Source: Capterra
 

Ryan from SMG/ShoWare Center

March 2015

March 2015

Great Service, Easy-to-Use Ticketing System

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have found the accesso ShoWare software to be very easy-to-use, customer and client friendly, and quite competitive in terms of services and features with other ticketing platforms out there. The accesso ShoWare service has been excellent as well, they are all always quick to respond to any questions or concerns.

Source: Capterra
 

Susan from Northwest Washington Fair

March 2015

March 2015

accesso ShoWare Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The product provides a great customer friendly experience and allows us the freedom to customize our performance and ticketing needs. Can¿t say enough about the excellent customer service that is provided by Heather, Bill and Daniel. They are always available to offer assistance and suggestions to get the job done!

Source: Capterra