Silent Auction Pro Software


 

Silent Auction Pro is an online event management solution for fundraising, auctioning and selling tickets. This solution is suitable for charitable institutes, clubs and other nonprofit organizations.

It includes tools to manage contacts, track donations, bundle auction items and generate auction progress reports, and it features integrated credit card processing.

Silent Auction Pro covers mobile bidding, silent auctions, online bidding and managing live auctions. It allows event managers to organize contact lists that can include both donors and attendees, and it sends invitation emails to attendees.

Organizers can also notify bidders when they have won items via email and text.

Silent Auction Pro can project and display a leader board highlighting current auction statuses. Members can manage their profiles, enter their bids and track progress for items they bid upon. Event organizers can also sell tickets online and plan seating arrangements for events.

This solution is suitable for church auctions, school auctions, service club auctions or any organization wishing to raise money using an online auction or event-based fundraiser.

 

Silent Auction Pro - Online bidding
 
  • Silent Auction Pro - Online bidding
    Online bidding
  • Silent Auction Pro - Manage seating
    Manage seating
  • Silent Auction Pro - Donations
    Donations
  • Silent Auction Pro - Online bidding detail
    Online bidding detail
  • Silent Auction Pro - Leaderboard
    Leaderboard
  • Silent Auction Pro - Bidsheet
    Bidsheet
Supported Operating System(s):
Web browser (OS agnostic)

183 Reviews of Silent Auction Pro

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Seth from Oregon State Parks Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

A terrific first time experience

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Pros

Silent Auction Pro was a fantastic tool for us for our first online silent auction. It had enough flexibility to allow us to manage our unique online only use, it was fairly straightforward, and we didn't have a single bidder complaint about access. Our event went very smoothly!

Cons


The software wasn't always intuitive, so we ended up calling support a number of times. Often the answer was on the help page and we were either too lazy to find it, or didn't use the right search terms. That said, the support team was very quick to respond to our emails and calls, and very helpful.

Source: Capterra
 

Jenny from Lee PTA

June 2017

June 2017

This software took our event to a whole other level.

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Pros

The customer service from pre-purchase to event close out is exceptional. The software was intuitive & the training videos on the YouTube channel were more than adequate to train our volunteer staff.

Cons

We have no cons to submit.
Only the suggestion that while in check in function a credit card icon appear for the registrant allowing the check in team to confirm that the registrant has a credit card on file.

Source: Capterra
 

Bridget from Friends of Pulaski

May 2017

May 2017

Great software for the price.

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Pros

I like the amount of support we receive. The amount of help available is very useful. I like all of the tutorials on the admin side.

Cons

ITs not the most user friendly. There are a lot of steps between registering and bidding. I felt like you needed to make sure people were registered then make sure it hey had a cc added and then make sure you could charge that card at checkout. Seemed like a lot of steps for the users.

Source: Capterra
 

Pam from Village Repertory Company
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

I wouldn't run an auction event without Silent Auction Pro

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Able to easily run a fundraiser with a silent and live auction

Pros

It's easy to use and makes my events go very smoothly. Guests are always impressed with the ease of check in and check out.

Cons

I think it's a bit pricey. I think the usage fee is a bit high and the commission to Silent Auction Pro could be lower. I also think there should be a discount for organizations who keep using it. There are other auction software companies out there and I might look to find a cheaper one.

Source: Capterra
 

Kim from Boy Scouts of America

May 2017

May 2017

The auction is awesome, having the website to organize al of the items makes getting ready so much e

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Pros

I like that it lets us have an online auction time, table only time and then we can put what is left back on the site. I also like that it keeps track of who donates each item and which account it goes into at the end.

Cons

Having to take each item from a D to an A number seems like too many steps. If you could just make it an A number and then have to review it, it would be less steps.

Source: Capterra
 

Lauren from YMCA

May 2017

May 2017

Direct and easy to use

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Pros

That it's intuitive. Even people who have little computer experience are able to bid and pay for items that they want.

Cons

Appearance wise, it's kind of plain. Because of that, it's difficult to find specific items because everything is distributed the same.

Source: Capterra
 

Charisse from Edmonds Woodway Athletic Booster Club

May 2017

May 2017

Tremendous system for making charity auction easier to set up

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Set up and run the event solely from volunteer committee without having to contract with other services for ticketing or check in/out. Handle high volume auction and attendee counts with smaller committee.

Pros

Donation entry was intuitive and loved that we could pull up items donated before so that we didn't have to retype everything. Demo environment allowed us to get committee members up to speed quickly and also allowed us to practice on some creative set up to meet our auction needs. Ticketing feature offered a variety of ticket options, some only displaying with a promo code, and love the addition of the asking for the email address for a ticket purchasers' guests - made it simple to reach all attendees with the marketing tools. Allowing the ticket purchasers to select the meal, or any other item we programmed made the table/catering coordination easy. Marketing features to promote the event to our attendees as well as help them feel connected to the event that was a couple months away. We set up an online auction the week before our event and people loved it! The online auction was open to the public so it allowed parents to share with friends and family that weren't planning on attending. We posted the event auction items on the online auction as previews to entice bidders to attend to get a chance at the rest of the silent and live items. Reporting is good, check in/out is all on one page, the system performance is great. Loved working in system even from our smart phone browser to check on things, make changes etc. any time, any where. Customer support was outstanding!

Cons

Special characters aren't allowed in donation title so we had to change once they got loaded as an auction item. Special characters in the description like " for inch threw off the formatting of the data export to excel. Reporting is good, but would have liked a few more reports or the ability to create ad hoc reports. We found one report provided this item, but another report provided this item so we had to export to excel and do look up functions which is tedious to do each time. Would like more options for formatting of bid sheets, and also would like to see some additional options with displaying, leveraging the "Donation Tag" feature which is critical for us as our teams need to be identified. Would like filters on lists as well.

Source: Capterra
 

ashley from Los Niños Primero
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

We bought the software a month before our event. Very happy with the service and fairly easy to use

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Ease of check out at our benefit auction.

Pros

I liked the customer service. Excellent, responsive help. We had not used event management software before. The online support - youtube videos and the exceptional phone support made the journey quite painless.

Cons

Wish there was a way to capture our donor detail from Silent Auction Pro and export it to our database in eTapestry.

Source: Capterra
 

Jennifer from District 41 PTO

May 2017

May 2017

Our profit increased even when our attendance was low. Our checkout process was a breeze.

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Pros

It was very easy to fix our set up mistakes, even in the middle of our event. Having users store credit card info in the system made check out very easy for us as well as our attendees. Having the option of attendees viewing auction items before event helped build excitement.

Cons

Many of our attendees complained that the software was a mobile website and not an app. We wished there were more info in the help section about how to give our users a better experience. For instance, turning your phone on the side will give you a better view of the auction item .

Source: Capterra
 

Katie from St. Joseph School
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Great Online Auction Software!

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We love using SilentAuctionPro for our annual Benefit Dinner. Since it is cloud-based, all our volunteers can work in the system at the same time and can enter information as it comes in. We use the AuctionDay feature for check-out which has sped up our process tremendously! Also, the pre-populated thank you notes created after the event save a lot of time and man-power. Over all it is a great product for any organization.

Pros

Great way to track donations before, during, and after an event.

Cons

It is a bit cumbersome to switch from donor lists/address/etc., and the invoice/AuctionDay pages.

Source: Capterra
 

Louis from A Million Dreams
Number of employees: 1 employee Employees number: 1 employee

April 2017

April 2017

Solving all problems for our Foundation

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The main problem we were trying to resolve was the Check-in process and checkout process. Both were easily to resolved with Silent Auction Pro (SAP). Another common issue we had was the ability to grab more bids per auction item. We found a major increase in bidding per person with SAP. Along with this tool, we are now able to see what and who donated items as in the past we were not able to track this. Having the ability to now see the percent return on auction items which we never had before. Very easy to enter donation and auction items!

Pros

Checking in and out for all attendees. High use of Bidding and reporting. Ease of use entering donations and creating Auction items.

Cons

There was nothing that I disliked about this product except that it would need the ability to have multi winners.

Advice to Others

Support was out of this world and the help pages were very useful!

Source: Capterra
 

AMY from VCHS Foundation
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Silent Auction Pro helped us manage over 400 auction items at our event.

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Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Pros

Silent Auction Pro allows us to manage a high volume of donators, donations, auction items, bidders, etc. Customer support is great, they are always available to answer my questions timely. Loved the phone call the day before the event to share the 800 number. Love that we can email receipts to winners. Love that we can notify winners via email or text once a table is processed. Like that you can have multiple users at same time, especially at event day, doing data input, checking in bidders, checking out winners.

Cons

1) Certain characters are not liked by the program (inch symbol, & symbol), especially when exporting to excel. 2) Bid sheet area to write in bids is too crowded, would like options to modify bid sheet layout, not sure if we can or not but would like opportunity to export bid sheets to a file and add "NO BIDS" on back side of page 3) Price went up from last year, both module cost and %. 4) Would like more options to print vs export and when exporting to design what fields and sort order, especially on sold items 5) Dont like that when you create duplicate items that they are linked and then if one is not sold it cannot be deleted without deleting them both 6) When you update an auction item, you go back to the donation, update, then update auction item. It does not always take the updated title from the donation as the new title of the auction item. Cannot figure out why. 7) would like the name on the bid sheets to be larger font, as we had two bidders get the wrong cards and not know that it was not their name at the top 8) Would like bidders to write more clearly :) (I know, out our your control) 9) Would like a quicker way to see what auction items have no bids at the end of the event instead of scrolling through the page

Advice to Others

Customer Service is great!

Source: Capterra
 

Monica from Cedar Springs Waldorf School

April 2017

April 2017

Excellent product, value and service

Ease-of-use

Functionality

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We have used Silent Auction Pro for two years now. Our event is an auction for a small school. Silent Auction Pro reduced the amount of event prep time significantly compared to our prior software. User friendly system, allows one-time volunteers to quickly learn the system.

Pros

User-friendly and 100% on-line.

Cons

Nothing!

Advice to Others

Absolutely the best experience for the event managers and guests.

Source: Capterra
 

James from Hogg Middle School PTA

March 2017

March 2017

1st time auction at our school

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We had never had an auction much less an online one. The customer support is outstanding. Took us awhile to get the hang of it but help was just a phone call away.

Source: Capterra
 

Edward from Pelican Marsh PTO

March 2017

March 2017

Wonderful Product

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I have worked with the support team and the Silent Auction Pro team over the years and the program and the team are fantastic. The application does exactly what it is supposed to and the support team is there to help when you need them. I highly recommend this product.

Source: Capterra
 

Stacey from Big Brothers Big Sisters of the North Bay
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Great Software, Great Price

Ease-of-use

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Value for Money

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Silent Auction Pro is a full featured auction and ticket software that is easy to learn and easy to use. The instructions in the Help section are very thorough. When I had questions, I was able to reach someone right away, and whomever I spoke with was very helpful. An event agent called me the day before and the day of the event, to help with any last minute issues. Although the front end interface is not fancy, our guests found the site easy to use. Silent Auction Pro offered the best, most economical price structure of all the Auction Software, and I did a lengthy comparison in a spreadsheet of all the auction software out there. (Since we are a non-profit, we want to make the best use of our donor funds.)

I was able to get full reports and all the information I needed about our ticket purchasers and on our event auction from SAP. The only thing on my wish list for this software is that the front end interface, what our ticket purchasers see, would be a little more visually appealing. But that is minor compared to the other important features that Silent Auction Pro does have.

Pros

Ease of use, full features, great customer service.

Cons

Font end interface not as visually appealing as I would like.

Source: Capterra
 

Lynn from Pizza Klatch
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best Technical Help and Customer Service Ever

Ease-of-use

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We are a nonprofit that was putting on a huge event of an online auction, day of auction and concert for 1,000 people. We had used another company for the last two years but were not satisfied with them. Silent Auction Pro answered every question we had, when we had it. They would stay on the phone and walk us through whatever help we needed from original set-up, to ongoing questions, to the day of the event and then after the event. They called us many times just to check in and see how we were doing. We raised double what we had the previous years and now have all of the data saved for next year. I can't speak more highly about them. I'm now recommending them to anyone that asks.

Pros

Once trained it is very easy to use. There are little tips that make it much easier once they are explained.

Cons

Not sure.

Advice to Others

Just that your technical support is the best I have ever encountered anywhere.

Source: Capterra
 

Lisa from Windsor Farm Elementary PTO

March 2017

March 2017

Windsor Farm Elementary PTO Silent Auction Pro Review

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Silent Auction Pro provided an ease and professional quality to our annual auction we had not previously enjoyed. In years past, our annual elementary PTO Fundraiser and Silent Auction was a tedious process. We would create our Bid Sheets and Display Sheets on separate programs. We would have another person create our event programs. Our donations would be logged in an Excel Spreadsheet. We would have ticket sales go through the office secretary. It wasn't seamless and it wasn't efficient. The checkout process at the event was also a mess as we didn't pre aucthorize credit cards and would have weeks of clean up trying to collect money from bidders who left without paying.

Silent Auction Pro from the moment we received our first donation and our first ticket sale to the end of the auction provided a new ease and professional quality. The software is an Auction Administrators best friend as it tracked everything needed to make the event successful.

We are a PTO of an elementary school and each year our auction makes a net profit of anywhere between $25-28,000. This year we had our most successful auction and I do believe it was because Silent Auction Pro freed up some of the time we used to spend on data entry. I was able to essentially run this auction by myself with the help of Silent Auction Pro. with over 300 auction items.

I would highly recommend the program. The customer service was wonderful as I had many questions with this being my first time. It is an efficient tool to run a successful auction and event and I look forward to the opportunity to use this program again.

Pros

Easy to use, great customer service, able to manage all needs in one platform.

Cons

n/a

Source: Capterra
 

kurt from personal

March 2017

March 2017

great online auction experience.

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very user friendly. easy to use mobile bidding platform. I bid on a handful of items and it was fun to have text messages sent when I was outbid so I could really stay on top of the items i was interested in. Overall it was a great experience and would highly recommend using Silent Auction Pro to anyone.

Source: Capterra
 

Nikki from Patiently Waiting
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Best Resource for Silent Auction

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our non-profit had an amazing experience with Silent Auction Pro for our silent auction. This tool helped us to start the silent auction early and therefore make a larger profit for our benefit. The customer service was one of the best I have ever worked with and they got back with answers to questions the same day. There were quite a few different fees included, but if doing a larger silent auction its worth the cost. The ease of use for ticket purchasing and running a silent auction was worth it. It was great that you did not have to hold a checkout for the payments and they were already set up online. I would recommend this company to everyone and will absolutely use for all the remaining silent auctions that we do in the future!

Pros

ease of use, able to offer tickets, make table arrangements and provide silent auction via mobile.

Cons

so many different features that you had to learn without a class that some were difficult to figure out.

Source: Capterra
 
 
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