ThunderTix is a product offered by Thunder Data Systems that offers online ticket booking and event management. This cloud-based solution is suitable for small to midsize events or businesses.
ThunderTix has the capability to embed events into users' websites, and users can promote events via other social media sites, such as Facebook and Twitter.
ThunderTix allows users to customize tickets and emails sent to the customers. Users can add logos and event information, change colors and alter the terms of events. This product also offers barcode scanning, which helps prevent fraud by ensuring that customers are carrying a valid ticket at the time of entry.
With ThunderTix, users can access data, including sales reports, guest lists, reconciliation reports and barcode scanning results at any time. This product integrates with MailChimp to help customers manage email campaigns at a mass level.
ThunderTix also offers a free mobile app for iOS that has the capability to scan tickets.
Trisha from Second Chance
Fairly simple to use. Support was available and responsive. Love being able to sell specific seats.
Even though our venue remained the same each year, our section prices changed and we had to pay full price to put those price changes into effect.
Deirdre from Dayton Theatre Guild
Great service, little downtime, lots of flexibility, terrific communication from the team, and very responsive to questions and suggestions.
This is not the least expensive software on the market. But you get what you pay for, and with this software you get a real quality product.
Jason from Rover Dramawerks
Employees number: 2-10 employees
Inexpensive event ticketing is no small benefit. Simple interface allows less trained volunteers to make use of it to help run events.
I never trust "new user" reviews because they can be biased by excited new buyer syndrome.
But.... This product impressed me.
Event setup is simple and intuitive. Reports are clear and easy to read. Database import was easy (they imported it for us but required only one edit from my original data). Integration with payment gateway and email service was trivial.
Web interface is modern and clean. Coupons, donations, products are all effortless to create.
Price is excellent.
Some pages need refreshing after edits, a glitch I am willing to bet is fixed before you read this. Experienced very slight occasional server lag during event definitions, but could easily be internet . Not a problem when purchasing when used as box office terminal.
Melissa from Patrick S. Molak Corp.
I am not a day to day user of the software. I use it periodically to look at trends, sales, etc. From my perspective, I don't have any dislikes about the software.
ThunderTix has been a long time partner with us. They are extremely responsive to our requests and are always looking for ways to improve. They meet our needs and provide solutions to our ever evolving needs.
Cynthia from On the Boards Staging Comapny
1. Easy for my customers to use. 2. Thundertix is always improving and upgrading the features to make it easier for me to use. They are organized to be very responsive to the customer's needs and feedback. 3. Cost effective.
1. I just wish I could do more detailed searches of the database. 2. I find the package feature hard to work with.
Glen from Deep Cove Stage Society
Employees number: 2-10 employees
We selected Thundertix because they did not charge us on the basis of a per ticket fee. Our customers hated paying add on fees, and Thundertix was the only company that we found that did not charge that way.
The produce is easy to use, but most importantly enhancements and changes are made based on client suggestions. They have a forum that you can use to make a suggestion, and vote on other suggestions.
We have been using it for five years and have been happy with the enhancements that they have developed.
Any problems are dealt with very quickly by the support team.
Has a lot of flexibility for other season ticket passes, private functions, and for displaying ticketing information on our website
Would like more integration options with Canadian merchant gateways
Megan from Rhythms Performing Arts
Employees number: 11-50 employees
ThunderTix is fabulous! It is very easy to use and to put an event together. When we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgeable about every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone.
There are a lot of pros to it. It is very user friendly and easy to understand and put events together. Kinda repeating what I put on the first page: "when we first started, we had a lot of questions figuring it all out, but reaching customer support was super simple. When I contacted I got a response within 24 hours. The customer representative is usually the main person I deal with and she is amazing. She always is super friendly and very knowledgable for every problem we have. She always knows exactly where to direct me and how to answer it, so I would highly recommend to anyone."
Anything I would suggest would probably be:
I wish there was an easier way to do "at the door stuff." I don't think I have researched it enough to know enough about it, but we would love to figure out a better way to run that more.
Also: We have had some issues with the "visibility feature." Sometimes if we had the visibility available until midnight one night, we had clients and then tried ourselves and it was already closed at 10pm so I am not sure if it was a time difference issue but there is always a slight glitch with that.
Then with the visibility feature. We would put the ticket link with our recital information but the visibility isn't open yet so they would get a blank page that says this is no longer working and then our clients would be confused. I am not sure if it would be possible but it would be nice if there could be a page that said this event isn't open yet or something that is a little more clear to them so they aren't so confused about that.
One other thing I had a question about is that sometimes there are some parents that say they don't receive their tickets by email. I am not sure if there is a reason behind that or if it is just by chance it got lost or went to spam. I am not sure, but just wanted to throw that in there too.
John from Sightsailing Inc
Employees number: 11-50 employees
We've been using Thundertix since 2011 for my busy sailing tour and charter business. Before we chose Thundertix, we thoroughly evaluated at least five other online reservation/booking software systems and found that Thundertix's combination of features, simple user interface , powerful back end for reports and pricing could not be beat. We are often approached by other competitors and have sometimes looked at other systems to see if we're missing anything and Thundertix combination of features and pricing (no ticket fees) wins hands down every time. The fact that you have total control over any fees (or not) charged to your customers is very appealing. When on occasion, we've had a suggestion for an improvement, we've often seen it implemented. If you have an issue you can get someone to respond quickly. They're all excellent. Thundertix is really top-notch.
Ease of use. Easy to get new employees trained. Powerful reports for marketing and order tracking. Allows you to put all your inventory online and have just one platform for box office walk-up, phone and online bookings. Seamless. The online question and answer section is excellent.
Can't really think of anything.
I suggest you try it out. They can give you a demo, or set you can sign up for a short period.
Michael from Compass Insurance & Consulting
Employees number: 2-10 employees
I'm so impressed with the ability to talk to the same people any time I need assistance with my account. ThunderTix had been a cost effective service that meets all of our needs and I wouldn't consider any other service.
Easy to use. Great customer service when you do need assistance.
I don't have anything negative to say.
Once I used the software for a couple of events I became comfortable with using all the features of the software. It's simple to learn and use.
Melissa from Patrick S. Molak
Employees number: 201-500 employees
We have enjoyed a very good relationship with ThunderTix for the past several years. They are responsive to recommendations for enhancements and improvements to the software. We host hundreds of events each year and find the software to be user friendly for both us and our customers.
The ThunderTix team is very responsive and available to answer any questions. We really like the fee structure.
Carrie from Patrick S Molak Corp
Employees number: 501-1,000 employees
We have been using Thundertix for our ticketing system for years now and I could not be more pleased with their service, prices and willingness to help us in any area that is needed. I work in the Corporate Office in Gruene and we use Thundertix for our ticketing system for Gruene Hall. As you can imagine Thundertix plays a vital role in our day to day tickets sales and we rest assured knowing they are always making sure everything is up and running and that if there is a problem that they are working to fix it as quick as possible. I 100% recommend Thundertix to all businesses in this line of work. You will not be disappointed!
I like how I can manage our shows so easily. Thundertix is continually adding new features that give us new capabilities in reporting, the way we view our shows and the way we manage our shows as a whole.
There isn't anything I would change at this point.
Joanna from Hancock County Children's Choir, Ltd.
HCCC has used Thundertix for four concerts now - two concerts in one venue and the other two in our current venue. The setup process for each concert as well as for each venue was very easy. Customer service has been consistently excellent - questions are answered quickly and accurately. Our guests have expressed their appreciation for some of the features Thundertix offers, such as the reminder email for upcoming concerts. Leadership is looking forward to using the survey feature for our current concert in April. I give Thundertix the highest rating possible!
Gayle from Verde Valley Sinfonietta
Employees number: 11-50 employees
ThunderTix is an excellent online ticket processor for a reasonable fee. The system is easy to use and the staff is very responsive to inquiries. We have been using them for 2 years and our audience is comfortable using the system. This was important as our audience is comprised of an older demographic.
Ease of use and information available.
Unable to change font size on tickets
Advertising images are sometimes a bit blurry
Great company to work with!
Justina from Four Seasons Theatre Company
Our theatre company decided to switch systems and the transition was painless and WELL worth the change. We love how easy it is to use and our questions are answered very quickly. Thanks ThunderTix!!!
Gail from Clay Eichler Memorial Fund
We started a non profit in 2014. I have volunteered in a lot of areas over my years, but I've never been one of the main people behind starting a non profit much less throwing a concert and golf scramble in the same day. With a lot of amazing help from friends our events were successful. I credit thundertix with the ease of getting information to supporters. This kept our contributors in the know, they knew when to expect their tickets to be emailed. We started solitciting money 6 months before our event. We did not want to mail tickets to them 4 months before they needed them...
Please know when I say we had no experience, I mean we had none. Two of my friends who are either present/past treasurers of org. are also my treasurers. They input all the sponsorships, donations, ticket purchases, golf registrations, tshirt sales, etc. into thundertix. We were very hesitant at first, but with multiple calls to Pam initially and very frequently later, we are smooth sailing.She only showed concern and kindness when we called. This is so needed in our world today. I would recommend this to anyone who is selling tickets to an event.
The availability to contact your donors is at your fingertips. We decided to email tickets to customers 2 weeks before our event. We send an email right away, to let them know we have received their sponsorship, thank them for it and let them know when to expect their tickets. It makes it so easy for everyone. The supporters and in our case, our volunteers.
I spent many hours looking at different options and I know we made the right choice.
The customer service from Pam is more than it's weight in gold. I am not kidding, she could help with every issue. This is only our 3rd year to use the software, in this time period, there have been several "upgrades".
One other thing that made it really nice for us, especially as beginners, is the compatibility between thundertix and our credit card payment system. They worked it out behind the scenes where any credit card information is not on my website. When a customer hits the sponsorship or donate tab, they are immediately taken to another website where this information is taken on a much more encrypted safe site than mine.
In 2 years we have given back $265,000.00 to our community. There has been a lot of information submitted in Thundertix.
Jenn from Harlem Wizards
It is much harder for hosts to find their sales reports & guest lists with all of the changes. We do send our hosts a detailed report of the icons added but many are very confused. Wish there was a way to continue to sell merchandise when tickets are sold out. Otherwise, I love working with Thundertix, the customer service is top rate *PAM* and always on top of things!
Lisa from Harlem Wizards
I've been using ThunderTix for several years, and I am very impressed with their customer service. Always patient with my questions and extremely quick to respond and offer help.
Rey from Stingrey Classic
Employees number: 1 employee
I have 2 events per year called the Stingrey Classic and Aloha Muscle. It is the largest bodybuilding, physique, figure and bikini contests in Hawaii which are both sanctioned by the NPC (National Physique Committee). Both events sell tickets online and ThunderTix helped tremendously by setting up my seating charts and allowing my customers to pick their seats and purchase with a credit card. I am not very tech savvy using computers and their system is user friendly for even a novice like me. The BEST thing about ThunderTix is their customer service! Again, I am not computer literate but whenever I need questions or concerns customer support are alway there to help. They understand their program like a CHAMP! I'm sure there is a lot of features and functionalities that I'm not aware of but, representative always give me suggestions to maximize and improve my business. I would definitely recommend ThunderTix!
The ease of using this program.
There are a lot of features that I am not fully aware of so I might be missing out on thing that might help me grow my business.
Wes from Inspire Studios
I had the pleasure of working with customer support representative on our Thundertix account. She was always available and ready to take on any integration task that we needed to try. Very helpful and responsive!
Adriana from Irvine Park Railroad
Employees number: 51-200 employees
We love this system! It was the perfect fit for our company. Customer service is amazing. She was there to answer all of my questions and her response time was so speedy. Thank you!