TicketPeak Software


 

TicketPeak is web-based ticketing and event management solution that automates the ticket selling process for organizers and enables customers to purchase tickets online through any desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. This solution automates classes and auditions by providing online registration. 

TicketPeak also offers features such as classes and auditions registration, Web-based event management, events subscription setup, season ticketing, ticket printing and customization and ticket redemption through smartphones or barcode readers.

TicketPeak caters to both box office and online registration-based ticketing needs of organizers. The product offers separate price ranges for profit-based and non-profit enterprises, which includes a combination of per ticket cost and a percentage of the ticket value.

This software offers third-party integration with credit card gateways, enabling users to make transactions without creating accounts on the website.

 

TicketPeak - Signup
 
  • TicketPeak - Signup
    Signup
  • TicketPeak - Edit user
    Edit user
  • TicketPeak - Edit account
    Edit account
  • TicketPeak - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

26 Reviews of TicketPeak

Showing 1-20 of 26

 

Start your review of TicketPeak

Click to start
http://www.softwareadvice.com/ticketing/ticketpeak-review/

Susan from Children's Theatre of Elgin

July 2017

July 2017

It is pretty basic, but meets our needs as a small not-for-profit theater company.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

Cons

The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.

Source: Capterra
 

Joel from Buffalo History Tours

July 2017

July 2017

works well.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Good value for the money. My representative was good at responding to my questions in a timely manner.

Cons

With multiple events over multiple days it was difficult for me to see exactly where the revenue and the commissions were.

Source: Capterra
 

Sally from Hinsdale Central High School

July 2017

July 2017

This has made ticket sales so much easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

no cash in the lunch room. easier for parents to get tickets
seems more official to patrons as well

Cons

confusing to customers when sales get turned off - we have worked through this though w more communication

Source: Capterra
 

Pamela from Stage West Community Theatre

July 2017

July 2017

I appreciated the quick and personal customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick and easy

Pros

Very easy to set up and link to our website. The cost per transaction is comparable and even lower than similar vendors we looked at. There is more available than what we needed but we hope to use in the future.

Source: Capterra
 

Heather from ThinkBIG! Theater Arts, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

User friendly and easy to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

User friendly system for our customers purchasing and families registering their kids for classes.

Pros

The ease of setting up events. The ease of managing and editing events. I also like having the reports to print out before each show so that we can verify ticket purchases.

Cons

We have had some feedback that the workshop button and the audition button in the top right corner are hard to locate unless you are given the heads up when you are taken to the events page.

Source: Capterra
 

Mason from Clearfield Arts Studio Theatre, Inc.
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

We love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use, helps reach a larger audience

Pros

The fees are low, and the customer service is GREAT! Ticketpeak has continuously answered my questions and has even made changes to programming and formatting based on our needs.

Cons

I wish there was an app for TicketPeak that was easier to use on a mobile device. Or make the site itself more mobile friendly.

Source: Capterra
 

Alejandra from Sparkle Theatricals
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Practical and useful. Afforable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It doesn't have too many bells and whistles - necessary tools without distracting clutter! I also prefer the name to that of services like Brown Paper Tickets

Cons

The appearance. It's hard to customize and overall relatively sterile looking. I wish we had more ability to make the ticket purchase experience beautiful.

Source: Capterra
 

Aaron from Plains Junior Theater
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Easy to set up. Easy for customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This made the job of our box office volunteer much easier. It was a great simplification of the process. We especially like not having to handle credit card information and being able to look up seating for those who forgot their tickets.

Pros

Ticketpeak provided summaries of purchases and sent checks in a timely manner. They are always available and helpful if you have questions or concerns.

Cons

It would be nice if the software allow more flexibility in customizing your sites. It would be great to add pictures of your venue and add "themes" to your ticket ordering page. You can currently customize the tickets somewhat, but the ordering page is relatively bland .

Source: Capterra
 

Jessica from Allen Civic Ballet
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We have used Ticket Peal for several years and Love all the functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It helped us run our events smoothly and track ticket sales.

Pros

I love that we can print off reports and track payments, This enables us to run our events and performances smoother with volunteers checking tickets.

Cons

When being trained to do the office administration job the website was not the easiest to navigate.

Source: Capterra
 

Jon from New Circle Theatre Company
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A wonderful alternative to the higher-priced ticketing sites, with stellar customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Customer service. Quick response and solutions to any and all problems.
Ability to schedule auditions.
Best rates I've seen on any site.

Cons

Graphic design of the site.
Learning curve for set-up was a bit steep for me .
Needs clearer instructions for customer buying Flex Passes.

Source: Capterra
 

Dorie from Watershed Action Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Very useful, but a little clunky

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Less expensive than other options, no superfluous bells or whistles, can tailor many aspects to suit own needs, don't have to pay a monthly fee, GREAT customer service.

Cons

there were a few simple things that the software was unable to do, such as allow multiple choices on the same ticket.

Source: Capterra
 

Marguerite from Central Midwest Ballet Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

We used it for our ballet school's spring performance.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Customer service was great and my customers found it easy to use, also a great price point

Pros

The ease of use for the customer was outstanding and worked well. Also Customer service was the best on any software I've used. I was able to get a human EVERY time.

Cons

It is confusing to set up on our end. I did need to call customer service a few times because I did not easliy understand the set up process.

Source: Capterra
 

Dia from Hendersonville Performing Arts Company (HPAC)

July 2017

July 2017

Mobile option not user friendly.Report options not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use when purchasing tickets (except on mobile devices)
Customizable of seat plan
Options for adding events

Cons

Report options - available ones are not very useful
Limited ability to repeat info when setting up events

Source: Capterra
 

Dan from Franklin Opera House

July 2017

July 2017

TicketPeak has been a great fit for our organization. So easy to learn, and service is wonderful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

Cons

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Source: Capterra
 

Eric from Ozark Arts Council
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great Customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.

Source: Capterra
 

Max from Freelance Director

May 2016

May 2016

More time to enjoy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Within minutes, customers become audience members with TicketPeak's easy-to-use programming, allowing users more time to focus on enjoying a production, and less time figuring out how to purchase tickets.

TicketPeak makes purchasing tickets quick, easy, and affordable so audience members can focus more on enjoying the show.

TicketPeak's user-friendly programming allows audiences a quick way to reserve and purchase tickets. I will definitely continue using TicketPeak for upcoming shows.

Source: Capterra
 

Peter from BAMTheatre, St. Isaac Jogues, Fenwick High School

May 2016

May 2016

So easy!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Several productions I've been involved with have used TicketPeak with amazing results! Smooth, efficient, and simple to use!

Source: Capterra
 

Kasey from Millersburg Area High School

May 2016

May 2016

Fantastic software! Made my life easier!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The software was great. I was able to sell and keep track of tickets for our annual spring musical online and I hardly had to do anything! I loved being able to customize pretty much every aspect of the process. Will be using again in the future!

Source: Capterra
 

Brad from Overshadowed Theatrical Productions

April 2016

April 2016

Great staff, excellent tool!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Getting started using TicketPeak is a quick and easy process. The TicketPeak staff has been extremely helpful and very accommodating to my requests for updates. Customizations take a little bit of "know how", but it isn't too difficult.

2 things I would like to see improved:

1) Being able to update the "comments" section of a ticket order, without having to release the seat and re-reserve the seat.

2) Being able to run the "Customer Report" for a Date Range, like the "Detailed Customer Report". We would like to be able to update our Contact Database with new customers who have purchased tickets within the last 2 months (for example). The "Detailed Customer Report" will give us the Customer Name, Email, and Phone, but not the Mailing Address like the "Customer Report" does.

Thank you for another great year!

Source: Capterra
 

Ali from Tellico Community Players

April 2016

April 2016

Small theater

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were gypies for 24 years, then we were fortunate to have been able to build our own stand alone theater. We then needed a ticket company. After weeks of research, and committee meetings, we decided on Ticket Peak. We have not been disappointed. Most of the theater goers are seniors and they are thrilled with the ease of buying tickets online.
If I have a problem they are there to solve the problem, and the problems have only been on our side. I would certainly recommend Ticket Peak. We are thrilled.

Source: Capterra
 
 
Write a Review