TicketPeak Software


 

TicketPeak is web-based ticketing and event management solution that automates the ticket selling process for organizers and enables customers to purchase tickets online through any desktop or mobile device.

TicketPeak offers features such as general admission and seat reservations, which enables customers to select their preferred seats for events. This solution automates classes and auditions by providing online registration. 

TicketPeak also offers features such as classes and auditions registration, Web-based event management, events subscription setup, season ticketing, ticket printing and customization and ticket redemption through smartphones or barcode readers.

TicketPeak caters to both box office and online registration-based ticketing needs of organizers. The product offers separate price ranges for profit-based and non-profit enterprises, which includes a combination of per ticket cost and a percentage of the ticket value.

This software offers third-party integration with credit card gateways, enabling users to make transactions without creating accounts on the website.

 

TicketPeak - Signup
 
  • TicketPeak - Signup
    Signup
  • TicketPeak - Edit user
    Edit user
  • TicketPeak - Edit account
    Edit account
  • TicketPeak - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

12 Reviews of TicketPeak

Showing 1-12 of 12

 

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Eric from Ozark Arts Council
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2016

August 2016

Great Customer Support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

the folks at Ticketpeak are extremely responsive and easy to work with. The service itself is very easy to use, both for us and for those getting seats.

Source: Capterra
 

Max from Freelance Director

May 2016

May 2016

More time to enjoy

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Within minutes, customers become audience members with TicketPeak's easy-to-use programming, allowing users more time to focus on enjoying a production, and less time figuring out how to purchase tickets.

TicketPeak makes purchasing tickets quick, easy, and affordable so audience members can focus more on enjoying the show.

TicketPeak's user-friendly programming allows audiences a quick way to reserve and purchase tickets. I will definitely continue using TicketPeak for upcoming shows.

Source: Capterra
 

Peter from BAMTheatre, St. Isaac Jogues, Fenwick High School

May 2016

May 2016

So easy!

Ease-of-use

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Several productions I've been involved with have used TicketPeak with amazing results! Smooth, efficient, and simple to use!

Source: Capterra
 

Kasey from Millersburg Area High School

May 2016

May 2016

Fantastic software! Made my life easier!

Ease-of-use

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Support

The software was great. I was able to sell and keep track of tickets for our annual spring musical online and I hardly had to do anything! I loved being able to customize pretty much every aspect of the process. Will be using again in the future!

Source: Capterra
 

Brad from Overshadowed Theatrical Productions

April 2016

April 2016

Great staff, excellent tool!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Getting started using TicketPeak is a quick and easy process. The TicketPeak staff has been extremely helpful and very accommodating to my requests for updates. Customizations take a little bit of "know how", but it isn't too difficult.

2 things I would like to see improved:

1) Being able to update the "comments" section of a ticket order, without having to release the seat and re-reserve the seat.

2) Being able to run the "Customer Report" for a Date Range, like the "Detailed Customer Report". We would like to be able to update our Contact Database with new customers who have purchased tickets within the last 2 months (for example). The "Detailed Customer Report" will give us the Customer Name, Email, and Phone, but not the Mailing Address like the "Customer Report" does.

Thank you for another great year!

Source: Capterra
 

Ali from Tellico Community Players

April 2016

April 2016

Small theater

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We were gypies for 24 years, then we were fortunate to have been able to build our own stand alone theater. We then needed a ticket company. After weeks of research, and committee meetings, we decided on Ticket Peak. We have not been disappointed. Most of the theater goers are seniors and they are thrilled with the ease of buying tickets online.
If I have a problem they are there to solve the problem, and the problems have only been on our side. I would certainly recommend Ticket Peak. We are thrilled.

Source: Capterra
 

Melanie from Fenwick High School

April 2016

April 2016

Fenwick thinks TicketPeak is great.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
Support

We use TicketPeak for our musical. It is a great system.

Source: Capterra
 

Marian from BAMtheatre

March 2016

March 2016

Great system, that is always improving. We love the new Classes and Auditions features!

Ease-of-use

Product Quality

Customer Support

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Support

Pros: Very easy to use; Our ticket buyers love it. So nice that everything is automated and we don't have to worry about tickets. They are always adding features that are useful to us. For example, we now use TicketPeak for our workshop registration and audition scheduling

Cons: Cannot think of any.

Source: Capterra
 

Lindsay from Wallkill Valley Regional High School

March 2013

March 2013

COULD NOT BE HAPPIER!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We had decided this year to switch to online assigned seat ticketing so that it would be less work for us during the school day and less lines at the door due to the fact we were always general admission. We went back and forth on whether or not we wanted to do it and i look back now and i'm mad at the time we wasted making a decision because it was THE BEST DECISION we could have made. It saved us SOOO much time and aggravation and kept our lobby so much more pleasant. In the past people waited an hour or more on line so that they got a good seat. Now, people came 15-30 minutes before show time, could walk around the lobby and then go in to their assigned seats. We noticed we also sold a lot of merchandise in our lobby this year because people did not need to stand in line, which was an extra added bonus! DO NOT WASTE TIME, EMAIL TICKETPEAK TODAY!!! You will NOT be dissapointed!!! Thank you Louis for all your help!!!

Pros

-AMAZING customer service. Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately. I never felt stressed waiting for a call back from him b/c he was so prompt in getting back to me. I really wish all companies had someone as attentive and reliable as he was with ticketpeak.
-The site is very easy to maneuver through. At first i wasn't sure what to click and where to go but after playing around a little bit, it was mostly self explanatory and most people would have no problem using it.
-EXTREMELY quick in getting our site up and running. It was less than 24 hours from the time i sent Louis our seating chart and we started selling tickets.
-LOVE that you can add a jpeg logo to personalize tickets.
-It's GREAT that you can add messages on the ticket regarding the show.
-the reports the site provides are SOOOO informative and helpful afterwards.
-We received a ton of compliments.

Cons

I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

Source: Capterra
 

Stacy from Twin Lakes Playhouse

March 2011

March 2011

Ticket Peak Online Ticket Sales

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great product at the best price. I certainly looked at many options and chose Ticket Peak. I highly recommend it to any organization. And, the service is absolutely outstanding.

Pros

Louis Lamoureux is the absolute BEST person I've ever had the pleasure of dealing with. Instantly responsive to any question I've had and gives great advice and instruction. The product is imminently user-friendly and with Louis, very easy to setup and get started. I know that it has increased our sales even over the short period I've used it and the option to buy tickets online has not even been well publicized yet.

Cons

I would like to access the event report in the "reports" section without going to the ticket page. When entering events, I would like the option of entering multiple dates for each event without having to reenter the entire event. Would like a "promotion" option which would allow a bank of numbers to be assigned which buyer could enter for discount on individual tickets.

Source: Capterra
 

Mark from ACT Andover Theatre

February 2011

February 2011

Ticketpeak for theatres

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would definitely recommend TicketPeak. If you are looking to streamline your ticketing process for an event, have assigned seating, automate your processes and save your self time and money while at the same time creating a professional ticketing process TicketPeak is the way to go.

Pros

system is easy to use, easy to integrate with existing online box office and company website, makes assigned seating for a venue simple and automated cutting down on our man hours for ticketing, ticket links for customers to self print works great and the system allows for on line access to check in redeem tickets at the event and search for existing purchases in the event someone forgets to bring their tickets to the theater. Events are customizable and new venues are easily uploaded to accommodate different seating charts.

Cons

very few cons we have found in using Ticketpeak. There is a very slight learning curve to the system.

Source: Capterra
 

Melanie from BAMtheatre

October 2010

October 2010

TicketPeak Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Strongly recommended.

Pros

- Buyers love the self selection
- Integrated well with our merchant account
- Accurate and reliable
- Very low cost
- Support was great
- Staff knew the theatre industry

Cons

- We needed to have our own merchant account, although I understand TicketPeak can now provide that service.

Source: Capterra