Vendini is a web-based ticketing solution that enables event organizers to manage procedures such as ticket sales, event promotion, event logistics and box office management. This product caters to small and midsize businesses in the United States and Canada.
With Vendini, users can sell packages, tickets, memberships and accept donations from any internet-connected desktop or mobile device. This solution is capable of handling large ticket orders and multi-payment options, and it allows staff to make invoice adjustments at any time.
Vendini also enables patron or membership management by tracking and profiling members and rewarding those who make important contributions. This solution supports fundraisers and donation management by performing a detailed donor analysis and generating customized fundraising reports.
Vendini caters to the needs of organizations in the live event industries, including arts and music venues, universities, festivals, sports organizations and museums, among others.
Molly from The Klein
The ease of selling tickets. It is relatively quick and painless.
I do not like that you do not get receipts for cash purchases at the door. I also dislike that we are charged to change the structure of the seating map as well. We also have a lot of issues with calls being dropped by clients that are under the impression they have already purchased tickets.
If you need help ASK. The tutorials online are great and they have pretty descent and friendly customer service.
Cathy from Pomona College Theatre Department
While the software is accessible, it's really the customer support team that is incredible. Over the three years of use, whatever the question or the need to troubleshoot a matter, they are on top of it. Prompt responses are a given. Friendly, capable staffing makes a huge difference for me and all delivered without my need of being an expert. A great product that serves the needs of our theatre patrons online and at the box office, the software provides what is needed for a small venue or larger organization.
Laurie from FestForums
Employees number: 1 employee
Switched from another ticketing platform and was nervous about the ease of transition. From end to end, the process was seamless & pleasant. They are partners & problem solvers.
Easy to use
Lee from SMU Meadows School of the Arts
Employees number: 11-50 employees
I've been using Vendini ticketing software for eight years and have trained countless numbers of students at my University Box Office how to use the software in a quick amount of time. As our staffing changes each semester, and our events can change on a dime, the ability to train quickly, make changes instantly, and have flexible software that is easy to use, is imperative. I created some great relationships with the Vendini support team so that when there is an occasional hiccup, I know who to call and receive courteous and helpful service. But perhaps the most important aspect of Vendini is that it gets the job done. Not everything has to be complicated, and Vendini isn't!
The ease of use and the flexibility.
It gets hung up sometimes and often it is because we need the latest update on a flash player but didn't even know it changed. I wish we had advisories about that.
For a box office that has rotating staff that don't have the time to make operating ticketing software their first priority, this is a great option. I can teach someone to use Vendini at the window in five minutes to get us through a busy show. Then, teaching the more intricate levels of reporting, exchanges etc. is easy to build on. I have a student staff of 30 and often many of them change each semester based on their school schedules. Ease of use and success at accomplishing the task are my main priorities and Vendini accomplishes both. It is also affordable!
Jim from Riviera Theatre
Employees number: 2-10 employees
We love Vendini - from the ease of creating events, to the customer transactions it gives us everything we need.
Ease of use
Adding VIP event add ons (meet & great, etc)
Use it, and don't be afraid to call support...
Michelle from Vanishing Texas Tours
Employees number: 2-10 employees
I searched 8 years for the best ticketing and reservation software. I found Vendini at the International Ticketing Trade Show in San Antonio about 4 years ago. They were great back then, but with all the enhancements that they have added every year since then Vendini is the only software that I use to sell my tickets and take reservations for my events.
I like that this software can sell tickets across all my electronic platforms. It's mobile friendly. The reporting features are great. There are so many report options that I was able to find just the one that fits my needs. Most importantly the customer service is top notch! The Vendini team works year round to make this software the best in the business. They listen to our needs within the industry and then they figure out a way to incorporate those needs to continually keep the software up to date. Vendini tickets continues to by our companies ticketing choice year after year!
That I can't figure out how to make it send me a text or SMS message an hour before a kayak renter is due to arrive. Or how to make it send me a text or SMS message if a kayak renter books a boat less than 12 hours prior to sales cut-off time.
Vendini tickets is worth the time to give it a trial run. Once you've used it for 6 months to a year then you will see for yourself why this software package is the best one on the market. Vendini has so many features available that the software is completely customizable to fit most organizations.
April from STAGEStheatre
Everything you could possibly need is provided by Vendini. They are always looking for new ways to keep their product innovative and fresh. They have great customer service and they really care about your company and you and that's what I want in a company. Their is no need to go anywhere else it's all here.
Shelley from Arthur Zankel Music Center-Skidmore College
Employees number: 1,001-5,000 employees
The Vendini system has been the best investment we could have made in opening our venue. The ease of use and overall features have been a blessing to us as we navigated getting our patrons to use a new ticket system. The staff is always available to help and they are always finding new ways of improving.
Ease of use/training
Marketing add ons to the ticket system
It is not as customizable as I would like.
Laura from Midland Community Theatre
I appreciate how easy it is to use the program, and that when I do call with any kind of issue I am rarely treated like a "number". It has happened a few times over the years, but more times than not I feel that the person I am speaking with will do whatever they can to solve my issue or find the person that can. This is one of the first things I tell people when speaking about Vendini. In this age of automated customer services, it is very nice to speak to a real person that seems to truely care.
Daniel from Mira Mesa High School
Employees number: 11-50 employees
I have been using Vendini now for over 7 years. The system is used across our Performing Arts Department at a large urban high school. I do not have a staff other than the students in the class. This is what is so wonderful about Vendini, it can do a little or it can do a lot. The students who are trained on the program are learning industry standard Arts Management skills. It goes well beyond just ticketing but also incorporates easily social media such as email and Facebook. Since using the program our shows sell out, revenue is way up, and we are able to have an impressive professional face. I cannot say enough good things about the services the program offers. In fact, it has been so successful that our district, the second largest in California, is taking it district wide based on the success and recommendations from my site.
Ease of use
Wish I had more hours in the day to utilize all the features of the program.
It will change how you market your shows! It will make ticket sales exciting for you and your staff. The reports features and ability to use the program on tablets and phones will have you checking sales in the middle of the night just for fun :-)
Lisa from The Villages Entertainment
Employees number: 5,001-10,000 employees
We have been using Vendini for years and LOVE IT! The ease of creating the event to selling tickets is head and shoulders above anything we have seen!
Ease of use
Kate from Sarasota Manatee Originals
Employees number: 2-10 employees
We have used Vendini for the past 2 years to sell tickets to our large scale food & wine festival. Our tickets historically sell out in minutes. Using the Vendini platform for ticketing is very user friendly as easy to use for our patrons to purchase tickets. I especially like the ipod touch scanners for day of admission. We were able to move 1500 patrons through the one entry gate to our event within 15 minutes using Vendini equipment. Will continue to use Vendini year after year!
Excellent customer service if you ever need help using Vendini
Tabitha from Wilkes Community College
Overall the system has been a great change for us. We have had a huge learning curve as with any major changes, but the end result has been great. MerleFest is a tricky system to maneuver and so far, they have managed to meet most of our needs. We still have some work to do with system errors from time to time that can't be explained, and the Logistics Manager piece is at times challenging because of all our specifics, but overall, very greatful for the change.
David from Sycamore Ticket Office
Vendini, is one of the best vendors I have worked with. I've built some incredible relationships with many of the awesome people they employ and they're always right there ready to assist us when we need help! Their solution is simple and easy to use, that requires very little training when new staff start. It has an easy interface, that employees and students just understand. I've looked at many solutions for for ticketing systems, but none come close to the Vendini all in one solution.
Hannah from Das Dutchman Essenhaus
Employees number: 201-500 employees
Vendini has been a life-saver for our theatre! They have provided us with excellent customer service for over six years! I would be lost without them. They have helped our theatre grow by allowing us to provide our guests with a professional, easy-to-use, purchasing system. I highly recommend them if you are in the market for a ticket software system!
Anyone can pick up this software and use it without instruction. It is a "quick learn" for my staff and easy-to-use for our guests. If I have any questions, the Vendini staff is quick to respond to my inquiries.
There is nothing I would change about Vendini.
Emily from Renaissance Theater
Employees number: 11-50 employees
I had worked with Vendini for two years prior to switching to another system. Vendini was fairly simple to use for the customers on the front end, but it became overly complex on the back end due to certain errors in reports and inability to override certain capabilities.
From the front end, Vendini was attractive and easy to use for our patrons. From finding the event, to choosing seats and paying--it created an easy functional flow for patrons to follow. The only major issue was that the donation feature on the payment page. It confused patrons (a handful of times) and lead them to believe they were to input their total instead of the total auto populating. These patrons entered their total amount in the donation field, and ended up paying for the event twice.
The back end of Vendini gave me a lot of issues. Granted, it's been about 2 years since I have used this system, so I'm sure improvements have been made. The building of an event was fairly simple, and if you needed to make changes once an event was live you could do that easily. My biggest qualm with Vendini was the financial reporting. No two reports that populated in the system matched, and it made reconciliation a painful experience. The way the reports broke down fees and discounts, made it difficult to reconcile with traveling entertainment companies who would need financial reporting at the completion of their concert. The reports that did not deal with money did match, and were useful. When I would try and contact customer service, they would send me to voicemail, and return my calls after hours (due to a time difference).
All in all, if you are not dealing with financial reporting, then Vendini is an easy to use and accesible to online patrons. I am confident that they have improved the system since my last use.
It's easy to navigate front end. The patrons rarely had trouble purchasing tickets.
The financial reporting that did not match.
It is used best when not dealing with complicated fee structures or discounts.
Cory from Navasota Theatre Alliance
I cannot begin to express how amazing Vendini is. I operate the ticketing duties of our small community theatre and Vendini has been a treasure for us. From the setup of shows to the selling of tickets at the door to the listing of our shows on our website, Vendini has been there for us!
The reports that can be run are invaluable. We are able to keep up with our patrons, our finances and our proceeds easily and with extreme accuracy.
I cannot recommend Vendini enough. If you are looking for a professional organization and product to handle your ticket sales, look no further than Vendini!
Russell from State University of New York at New Paltz
We've been using Vendini since June 2011. One of the major reasons we switched ticketing providers was for ease of use. Our box office is staffed by a rotating group of students who need to be trained in a relatively short period of time. Vendini's POS TicketAgent is pretty self explanatory and my students are able to pick it up almost immediately. On the backend, building events the way we need them is a breeze and it almost seems like the reporting capabilities are limitless. It really makes my job easier by improving the flow of information to our marketing team and development office. As far as peripherals are concerned, Vendini is really "with it" in terms of functionality and integration. Our box office was able to upgrade to cash draws that electronically integrate with the POS and we added iPads & iPods so that we could offer print-at-home and mobile tickets. The apps developed to work with these devices are really cool and really easy to use. We get compliments from our customers all the time when we scan their ticket on an iPod or sell them tickets an iPad. I feel really confident knowing that they continue to program new tools and update existing ones to help make event ticketing simpler for venues like mine. What's also really helpful is that they have excellent training and continued learning opportunities through a comprehensive online support catalogue (including both written & video tutorials). It's a great resource. In addition, they host an annual Vendini Member Conference where you can network with system experts and other venues using their solution. It's an invaluable experience to learn more about their solution and how to get the most out of it. In terms of customer service, Vendini has been open to our feedback and responsive to all our requests and has always found a solution for any problems that we have experienced.
Courtney from SPI Entertainment
Overall, Vendini is an advanced ticketing system with mostly positive attributes. Every system has it's flaws but for the most part Vendini's technology and customer service outweigh most of the flaws. We use the system in a unique form and the system is relatively flexible in meeting our needs. The built in consignment manager and email marketing components are features that other systems do not current have. The packages and shopping cart features are what we use the most and Vendini's team is very receptive to user ideas and feedback on how to improve the system.
Melissa from Chapman Cultural Center
Pros: Easy to set up, clear and concise screens, easy to use and to train new staff, feature rich and affordable. Very good, usually fast, response from customer service.
Cons: unable to process multiple payment types in one transaction (if paying for part with a season membership and part by credit, must do separate transactions). Reports are generally good, but they can be confusing--in the beginning I needed to spend quite some time on the phone going over report details to make sure I understood the terms and how to read the reports correctly. Still have some questions about a few details, and still have some frustration about limiting and expanding reports. Also, we have regular complaints from online users about setting up online tickets--some is obviously user error, but some is based upon the OS they are using.