FareHarbor Software


 

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

 

FareHarbor - Add customer bookings
 
  • FareHarbor - Add customer bookings
    Add customer bookings
  • FareHarbor - Calendar
    Calendar
  • FareHarbor - Tour booking
    Tour booking
  • FareHarbor - Attendee list
    Attendee list
Supported Operating System(s):
Web browser (OS agnostic)

678 Reviews of FareHarbor

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James from Rock Star Trolley

June 2017

June 2017

Very reliable and customer service is amazing.

Ease-of-use

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Increased Sales.

Pros

Integrates nicely with my website. I can see who has booked and how many spots I have available on my desktop and mobile device.

Cons

you have to use separate platforms if you have multiple sites. All information won't go into one dashboard/platform.

Source: Capterra
 

Petra from Island Fun Concierge Services.

June 2017

June 2017

Great product, easy to use. Can still use more growing and more features.

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Pros

It is great for our business as the 3rd party to have an access to correct inventory. Easy to make reservations and quick service for our guests.
Fantastic customer service - our rep has been amazing to deal with! Quick answer, great communication, always trying to help!

Cons

Would like to see better integration of the reports being able to turn them into invoices. It is not easy to keep track of who paid us for the bookings we made but not collected payments, unless we are using excel, making invoices and adding payments manually.
Also, I won't give me a detail reports on how some of the deposits were paid with us (cash, credit card, room charge). We collect some deposits and some trips we only make reservations for.

Source: Capterra
 

James from Epic! Tours LLC

June 2017

June 2017

Customer Service is usually spot on and fast.

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Pros

Easy to make bookings and access any information about booking at any given time. Also, that we can make calls to the guests directly through the app.

Cons

Not so easy to set up or make changes on items. Any time we would like to set up a new item it seems so hard to add price or make changes later on availability. Maybe we just haven't learned how to properly use it yet. Not sure. It could be a user problem.

Source: Capterra
 

Alana from www.antiqueyachtcollection.com
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great customer service, changed the way I do business

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Pros

I have used other booking software but my business gets charged with the tranaction fee, when guests book online with fareharbor the booking fee is passed on to the customer.

Cons

The software is very involved, and so it is sometimes difficult to train new employee on the system, however once learned it is a great system.

Source: Capterra
 

Kelly from The California Parks Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Your support department is amazing.

Ease-of-use

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More sales, better customer service, and faster turnaround for customers.

Pros

Every time I call your support department, they are courteous, helpful and go out of their way to find a solution. It's nothing short of amazing in this day and age to have a department trained so well. Whoever is training and hiring for this department deserves a raise. Amazing job.

Cons

Software can be a little more intuitive, but usually I send an email to my rep or support and it's done within 24 hrs.

Source: Capterra
 

Elsie from SoMa StrEat Food Park
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Supported. Easy to learn. Able to navigate for everyday tasks.

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Pros

The ease of navigating through a few clicks. Clarity of dashboard. Instructional how- tos and videos.

Cons

Some things are not apparent, however, the support from customer service provides solutions and "how to" which makes the software easier to navigate.

Source: Capterra
 

John from The Crypt Escape Rooms

May 2017

May 2017

Great service!

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Pros

Very responsive to questions. Helpful with implementing changes and proactive with looking for ways to increase conversions.

Cons

Cost is billed to the customer at a pretty high percentage of sale price. I wish there was a way to pay Fareharbor directly. Relatively steep learning curve; the support is helpful, but they often just do whatever I need done for me instead of teaching me how to do it. There are some tasks that seem to take way too many clicks and screens.

Source: Capterra
 

Catie from Noahs River Adventures

May 2017

May 2017

Revilutionized our compnay

Ease-of-use

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Pros

This has been a life saver for our small rafting business. It does almost everything!! The support staff was great in helping set this up for us and I helped build it which was a great way to learn the system. This res system has truly made our lives easier and has unified our company. Can not thank them enough. Our guides and reservationists LOVE it. I do almost everything in my iPhone and it is very comparatively with the small screen. Fareharbor is wonderful and I recommend them to everyone.

Cons

There is little I do not like. I wish there were additions to the system like being able to send invoices with in the system and a way to track employees and all there certifications and renewal dates.

Source: Capterra
 

Kalin from Clyde Peeling's Reptiland
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Their product is great, but the customer service is even better!!!

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Ease of online booking with no cost on our part. Excellent customer service and support.

Pros

It's flexibility and reporting capabilities. It's extremely customizable, and that's been great for our company.

Source: Capterra
 

Charles from PoptheCorkWineTours
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Extremely flexible and easy to use. Customer support is top notch!

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It works completely autonomous with very little tending.

Pros

Easy to use and customize on the fly. setup was easy and menus are easy to navigate. Many features we don't even use because it gives us everything we need.

Cons

Many features and it just take a bit of time to learn the hidden features in order to customize the software.

Source: Capterra
 

William from Encounters With Dolphins

May 2017

May 2017

Phenomenal!! Easy to use and AMAZING SUPPORT!

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Pros

Ease of use, cost, live support when needed even though it's not. Set up was a breeze, the team integrated into my website seamlessly and my customers are raving about how easy it is for them to book trips online now! When needed to answer a question, the support team is available 24/7 for anything. The web support Q/A is spot on. The software is extremely easy to use that even a novice computer user can use it.

Source: Capterra
 

Tony from KapohoKine Adventures
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Finally! Reservations software that makes sense for small business.

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Working with FareHarbor has allowed us to modernize our website and reservations system into something that is appealing to our customers. It's easy to use, it's secure, and allows us to create more revenue through direct bookings and keep our cashflow rather than having to pay fees to a reservation software company.

Pros

Could not be easier to use. Great customer service. FareHarbor constantly upgrades their system and works with us to make improvements. The FareHarbor team responds to issues and inquiries immediately and resolve things appropriately. We have never had an issue go unresolved. They listened to our needs and helped us customize our FareHarbor experience to suit. It has performed near flawlessly for three years. Our online reservations jumped from 6 per month to 25 or so per month almost immediately after deploying FareHarbor. Guests love the interface and ease of use. We love the cost to us (nothing) and the dramatic increase in direct bookings. They also redesigned our website. Updates to our website are only an email away and the end result looks and functions perfectly. We have been approached by many competing software systems over the years and have looked into all of them. None of them can touch FareHarbor.

Cons

We have not come across any "cons" with FareHarbor. Any issues we come across and communicate to FareHarbor are resolved.

Source: Capterra
 

Pete from Everglades Day Safari
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The staff has been fantastic and the system has revolutionized how we operate.

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My guides can check their schedules. I can take the system with me and check up on availability. The ease of making a reservation by the customers is great and if I have questions I just call and the staff is extremely helpful.

Pros

The custom, automatic email confirmations, reminders and follow ups are great. We love that we can take the system wherever our phones are and it gives us a tremendous amount of flexibility.

Cons

It's not that I like it least, but I would like to be able to schedule guides for days off in the calendar. I have a work around but if I can add crew to a day I'd like to be able to block crew off for a day as well. I'd also like to be able to sort my pickups on the manifest in the order they get picked up

Source: Capterra
 

Sylvia from Dolphin Connection
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Professional, friendly, timely.

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Improved reservations database, easy to track, easy to teach staff to use.

Pros

Easy to use for staff and guests. Very clear and intuitive. Can be customized easily. Support fast and efficient.

Source: Capterra
 

Kylie from Kahuku Farms
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

FareHarbor has changed our lives!

Ease-of-use

Functionality

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Pros

We rely on this software on a daily basis to keep us all connected. I love how it keeps all of our calendar events so organized and simple to follow. Bookings and details are easy to update and track, and can be rebooked, refunded or revised with a click of a button.

Source: Capterra
 

Katie from DFW SURF

May 2017

May 2017

They are computer wizards and so fast and so so so so so so friendly!!!

Ease-of-use

Functionality

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Ease-of-use
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greater company organization

Pros

The help team that comes with it, EASE OF USE, super user friendly, but mainly the support behind the software is incredible

Source: Capterra
 

Katie from Fury Management, Inc

May 2017

May 2017

The support team at FareHarbor have always gone above and beyond for all our departments.

Ease-of-use

Functionality

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Pros

- Easy to use/understand.
- The development/support team: Every member of the FareHarbor team has always gone above and beyond to support our needs to maximize profits! One member, helped get a huge Accounting project up and running on our end, and we truly not be able to achieve our goal without the support and time he gave us.

Cons

- We have other streams of revenue other than tour based, and unfortunately the software cannot incorporate our retail line of business as well.

Source: Capterra
 

Erin from Pod Volunteer

May 2017

May 2017

Excellent to use and great support if you ever need any help

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Pros

That is allows my organisations and the one I work with to communicate customer information easily and efficiently

Cons

It would be great if there was a way to duplicate the data already imputted from the initial record into additional records (in the same way that you can so for more than one additional record)

Source: Capterra
 

Carolyn from City Info Experts, LLC & www.TourBeaver.com

May 2017

May 2017

Great experience working with FareHarbor's team to set up our tour partners for bookings

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Our management & reservations team appreciates the simplicity of the FareHarbor system. We are glad to sign with partners who work with FareHarbor.

Pros

Our Reservationists find FareHarbor's system allows them to confirm our partner bookings with ease. Their team has been helpful in coordination of our setup with new partners.

Cons

Would like ability to be introduced to other FareHarbor Tour Suppliers we might work with. This opportunity is offered through other online booking programs such as TourCMS

Source: Capterra
 

Rowan from Cedros OUTDOOR ADVENTURES

May 2017

May 2017

I love the fareharbor, it has made our reservation process very efficient.

Ease-of-use

Functionality

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Pros

Easy of use and the customer support. The reporting, ability to find clients, taking payments over the phone, accurate accounting, really easy reporting.

Cons

Setting up a new season is complicated, but I have a meeting to get help. I asked for help and the team sent me instructions. I learn better by doing not reading.

Source: Capterra
 
 
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