FareHarbor Software


 

FareHarbor is a cloud-based tour and activity booking solution that enables tour operators to manage their day-to-day business operations. It offers online booking management and payment portals, and it integrates with user websites. It is designed to work on desktop and mobile devices.

Customers can view tours and events, create bookings and submit payments using FareHarbor. The user dashboard provides a calendar, booking details and booking management tools through a single interface. In the calendar, tour operators can view customer payment details for individual activities and pending dues. Bookings can be filtered by activity type, which allows users to see which activities and tours are being booked most often.

Users can integrate FareHarbor with existing websites or use the service’s website building platform. Reporting features allow users to track operations, bookings and accounting in real time, and integrations with PicThrive and TripAdvisor let them promote their business through other channels.

 

FareHarbor - Add customer bookings
 
  • FareHarbor - Add customer bookings
    Add customer bookings
  • FareHarbor - Calendar
    Calendar
  • FareHarbor - Tour booking
    Tour booking
  • FareHarbor - Attendee list
    Attendee list
Supported Operating System(s):
Web browser (OS agnostic)

686 Reviews of FareHarbor

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Pam from White Water Adventurers Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Almost through season 1 with FareHarbor. Wonderful to receive reservations during off hours.

Ease-of-use

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Online bookings available 24/7 with no worry of overbooking.

Pros

Pros: It is great to be live online and allow guests to reserve at their convenience with no chance of overbooking. It is wonderful to be able to see what is happening to reservations while at home or on the go. Customer service is always very friendly and helpful. All of our staff has liked the ease of booking and check-in. We were very happy when they unrolled the shopping cart feature. We were with our old reservation system for many years, but have found it pretty easy to adapt. Report section has a lot helpful information.

Cons

There is a learning curve to creating and changing items. I have found it easier to call customer support for some of the big changes. Discount application could be better. We have some fees that can't be discounted so have to manually add the discount to every person instead of once for the group. Time consuming when making a large reservation. We have also found that loading large reservations is slow. While you can schedule staff, there is no clock-in/clock-out feature which would be great for hourly employees. We would also love for guests to be able to see and adjust their reservations and for FareHarbor to build an online store that integrates into the system. Needs better integration with SmartWaiver.

Source: Capterra
 

James from Forged Axe Throwing
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

The best tourism booking engine I have found

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Our online bookings have definitely increased and our backend is much more organized.

Pros

I love the support, the Fareharbor team is relentless in their pursuit of my satisfaction. Whenever I have a small issue their team is only a phone call away.

Cons

The backend can be complex at times. With such a feature rich piece of software the settings can feel daunting but their support has always helped me through.

Source: Capterra
 

JACQUELINE from Campo Rico Adventures
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

CHARGEBACK IS TOO MUCH EVEN WHEN YOU SENT ALL EVIDENCE PACKAGE - BAD

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I CAN MAKE RESERVATION IN MY PHONE AND SOME REPORTS

Pros

PROS IS THE WAY YOU MAKE RESERVATION IS VERY EASY . THE SYSTEM IS FRIENDLY. YOU ADD ANY RESTRICTION AND CANCELLATION POLICY BUT EVEN WITH ALL RESTRICTION AND CANCELLATION POLICY IN SYSTEM , WE LOOSE ALL NO SHOW CHARGES BECAUSE AS PER SUPPORT TEAM THEY DID NOT RECEIVED THE SERVICE . IS USELESS TO ADD RESTRICTION AND CANCELLATION POLICY.

Cons

THE CHARGE BACK TO CLIENT IS TOO HIGH EVEN WHEN YOU SENT THE EVIDENCE PACKAGE WE STILL LOOSE IT . VERY BAD .

Source: Capterra
 

Kathy from Celebration Cruises of Santa Barbara

August 2017

August 2017

Amazing Company! Their Customer Service is the best I've experienced with ANY company!

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Pros

It is intuitive and our customers have remarked how easy it is to use. From the back end it is simple to make changes and the software offers so many options. It's as much a marketing tool as booking software. When changes are made to the software it is easy to figure out. No lengthy training sessions or manuals needed.

Source: Capterra
 

Andrew from Laurent House Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Was working with the customer support to resolve a problem, she did well with helping me figure out iss.

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Ticketing processing

Pros

The history log for everything done in the account. I wish that I had more positive feedback for this software, but I find it confusing for everyday use

Cons

I am not particularly fond of the program. It is not ideal for tailoring the emails, setting up parameters, etc. Everything is confusing.

Source: Capterra
 

Joe from Ohio School of Falconry

July 2017

July 2017

Absolutely LOVE the software and the service just makes it even that much better.

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Pros

The support. Jeff, Kristen and Dan have been A-M-A-Z-I-N-G!!! I also can't say enough about how great everyone who answers the phones are.

Cons

Sometimes difficult to navigate. Butusually I can just call somebody at the company and they'll help me take care of it. So that really hasn't ever been a really big problem.

Source: Capterra
 

Melina from Five Star Whale Watching
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Excellent! A smooth transition from our old booking system.

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More online bookings, more efficient and less mistakes with bookings and costs.

Pros

- Customizable, and easy to make changes
- Can be used from any computer
- Easy and straight forward to learn and use
- Excellent customer service
Justin, our representative is so helpful and understanding, and was able to help us within minutes.

Cons

I wish we had used this software sooner! We don't have anything negative to say, as any issue is fixed smoothly and quickly.

Source: Capterra
 

Jeff from Sedona ATV
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Easy to use for both desktop and mobile

Ease-of-use

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Organization

Pros

Web-based and very intuitive. Best of all the reporting features give just about every report you can think of

Cons

The least i like would be bringing all the reporting together for your personal needs. You can work with them to figure that out however

Source: Capterra
 

John from Epiclava

July 2017

July 2017

Superb

Ease-of-use

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Pros

The system is easy to use and the staff is super helpful, fast and professional when interacting with them when i have the need

Cons

Some useability issues but overall i really like the system and have stopped listening to pitches to switch

Source: Capterra
 

James from Rock Star Trolley

June 2017

June 2017

Very reliable and customer service is amazing.

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Increased Sales.

Pros

Integrates nicely with my website. I can see who has booked and how many spots I have available on my desktop and mobile device.

Cons

you have to use separate platforms if you have multiple sites. All information won't go into one dashboard/platform.

Source: Capterra
 

Petra from Island Fun Concierge Services.

June 2017

June 2017

Great product, easy to use. Can still use more growing and more features.

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Pros

It is great for our business as the 3rd party to have an access to correct inventory. Easy to make reservations and quick service for our guests.
Fantastic customer service - our rep has been amazing to deal with! Quick answer, great communication, always trying to help!

Cons

Would like to see better integration of the reports being able to turn them into invoices. It is not easy to keep track of who paid us for the bookings we made but not collected payments, unless we are using excel, making invoices and adding payments manually.
Also, I won't give me a detail reports on how some of the deposits were paid with us (cash, credit card, room charge). We collect some deposits and some trips we only make reservations for.

Source: Capterra
 

Patrick from Learn to Surf LA

June 2017

June 2017

These guys are awesome and their product works well!

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Pros

The support is great - they are able to create workarounds when needed, and are super responsive. The software is very flexible.

Cons

There aren't any workable methods for instructors to manage their availability which then would generate availability on the booking platform. Also, no summer camp style option. Please expand guys!

Source: Capterra
 

James from Epic! Tours LLC

June 2017

June 2017

Customer Service is usually spot on and fast.

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Pros

Easy to make bookings and access any information about booking at any given time. Also, that we can make calls to the guests directly through the app.

Cons

Not so easy to set up or make changes on items. Any time we would like to set up a new item it seems so hard to add price or make changes later on availability. Maybe we just haven't learned how to properly use it yet. Not sure. It could be a user problem.

Source: Capterra
 

Alana from www.antiqueyachtcollection.com
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great customer service, changed the way I do business

Ease-of-use

Functionality

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Value for Money

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Pros

I have used other booking software but my business gets charged with the tranaction fee, when guests book online with fareharbor the booking fee is passed on to the customer.

Cons

The software is very involved, and so it is sometimes difficult to train new employee on the system, however once learned it is a great system.

Source: Capterra
 

Kelly from The California Parks Company
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Your support department is amazing.

Ease-of-use

Functionality

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More sales, better customer service, and faster turnaround for customers.

Pros

Every time I call your support department, they are courteous, helpful and go out of their way to find a solution. It's nothing short of amazing in this day and age to have a department trained so well. Whoever is training and hiring for this department deserves a raise. Amazing job.

Cons

Software can be a little more intuitive, but usually I send an email to my rep or support and it's done within 24 hrs.

Source: Capterra
 

Elsie from SoMa StrEat Food Park
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Supported. Easy to learn. Able to navigate for everyday tasks.

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Pros

The ease of navigating through a few clicks. Clarity of dashboard. Instructional how- tos and videos.

Cons

Some things are not apparent, however, the support from customer service provides solutions and "how to" which makes the software easier to navigate.

Source: Capterra
 

John from The Crypt Escape Rooms

May 2017

May 2017

Great service!

Ease-of-use

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Pros

Very responsive to questions. Helpful with implementing changes and proactive with looking for ways to increase conversions.

Cons

Cost is billed to the customer at a pretty high percentage of sale price. I wish there was a way to pay Fareharbor directly. Relatively steep learning curve; the support is helpful, but they often just do whatever I need done for me instead of teaching me how to do it. There are some tasks that seem to take way too many clicks and screens.

Source: Capterra
 

Catie from Noahs River Adventures

May 2017

May 2017

Revilutionized our compnay

Ease-of-use

Functionality

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Value for Money

Ease-of-use
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Pros

This has been a life saver for our small rafting business. It does almost everything!! The support staff was great in helping set this up for us and I helped build it which was a great way to learn the system. This res system has truly made our lives easier and has unified our company. Can not thank them enough. Our guides and reservationists LOVE it. I do almost everything in my iPhone and it is very comparatively with the small screen. Fareharbor is wonderful and I recommend them to everyone.

Cons

There is little I do not like. I wish there were additions to the system like being able to send invoices with in the system and a way to track employees and all there certifications and renewal dates.

Source: Capterra
 

Kalin from Clyde Peeling's Reptiland
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Their product is great, but the customer service is even better!!!

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Ease of online booking with no cost on our part. Excellent customer service and support.

Pros

It's flexibility and reporting capabilities. It's extremely customizable, and that's been great for our company.

Source: Capterra
 

Charles from PoptheCorkWineTours
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Extremely flexible and easy to use. Customer support is top notch!

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It works completely autonomous with very little tending.

Pros

Easy to use and customize on the fly. setup was easy and menus are easy to navigate. Many features we don't even use because it gives us everything we need.

Cons

Many features and it just take a bit of time to learn the hidden features in order to customize the software.

Source: Capterra
 
 
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