TourWriter is a cloud-based business management solution designed for tour operators that offers both inbound as well as outbound tour management functionalities within a suite.
TourWriter features itinerary creation which allows users to create travel plans for the customers using a drag-and-drop interface. Customers can view their itinerary both online as well as on their smartphones using the TourWriter mobile app.
TourWriter features lead management which allows users to filter contacts based on multiple tags such as age, location and booking dates. This enables users to send email campaigns to specific audiences based on defined attributes.
TourWriter features pricing management which keeps a track of costs while agents prepare itineraries for their customers. This helps agents design tours that keep customers' budgets in mind.
The solution offers integration with accounting systems such as Xero and Quickbooks which allows users to export sales data directly to these systems which can be used in bank reconciliation.
Kathy from See Italy Travel
Employees number: 2-10 employees
Better workflow. Easier to train,cross train. All of my staff can see what has been sold or quoted so nor more confused sales agents trying to figure out what another agent quoted or booked. The tool is easy to learn, so when we hire new staff, it is faster to get them ready to sell.
Putting together an itinerary is quick and easy for our sales agents. Sending the booking request to the vendors is now a process that only takes a minute. Before TourWriter it was a very long process and there was a great potential for human errors. They are always willing to talk about a problem that may come up and offer a variety of solutions. This allows us to decide which solution is best for our company. They have great people working for them who really take the time to listen and explain and never seem to tire of our many questions! Our booking process has become very streamlined and we are now able to hire and train new sales agents since TourWriter is easy to learn and use. We have just completed the set up for our accounting module and plan to roll out the Groups module in the fourth quarter.
If TourWriter had the ability to assign a task to a co-worker then it would be perfect! We would then be able to get rid of the steps we have to add to Asana for each booking we process. Currently, the tasks in the to do list can only be set up for the person assigned to the booking. But we have many team members doing differnt tasks on each booking, so if we could assign them to the person responsible, then we would not have to go outside of TourWriter to do anything!
Laura from All Blacks Tours
All Blacks Tours has been a client of Tour Writer since the business started in 2012. All Blacks Tours utilises Tour Writer software for the day-to-day management of our tour operations. This includes managing inventory, reporting, client contacts, suppliers and production of itineraries.
Tour Writer has enabled All Blacks Tours to alter and improve its use of the software as the business has developed and needs have been recognised. Continual improvements of the Tour Writer software means that we are always finding ways of improving our business processes.
We recommend Tour Writer to any similar businesses.
Kim from Rothschild Safaris
Employees number: 11-50 employees
It's a little hard to get this set up, probably because it is very customizable. Once it is set up, it works really well. Team is friendly and supportive and will work with your deadlines.
Very customizable with the help of their very capable programming team, helps save time and prevent mistakes in itineraries
Really hard to figure out most efficient way to use it at first- so many variables in travel!
You need to give a lot of thought to how your itineraries work to be able to automate them.
Monica from Costa Rica Travel Market
Employees number: 2-10 employees
I own a small travel agency called CostaRicaTravelMarket. Most of my decisions are mapped on a grid. I will research fully, select the market options and grade each value proposition. This is the same process I followed when we decided to upgrade our itinerary management software and we hit a home run! The software if fantastic, versatile and very easy to use. I have to say the production of itineraries, reports, quotes, and pricing documents are very professional looking and efficiently produced. I have used it with FIT's and groups and the functionality is great. Definitely designed by people inside the field who understand fully the quirks and nuances our industry has! I have to say for us, it has fulfilled some CRM functions as well. It allows me to keep track of the tasks for each client, and it gives me great reports on supplier actionable lead times and payments. The implementation was wonderful! Alison is the most professional, courteous and thorough implementer and Account Manager ever. I was told the implementation could take anything between 2-3 weeks to a couple of months depending on my pace of response, as a lot of the actual customization they carry out will depend on the client's specific methods, supplier profile, data entry speed, etc. I was up and running in about 6 weeks. Agent presented me with a schedule on how the implementation would progress, all in a logical and efficient sequence. My timing in fulfillment of tasks determined the speed of implementation - on their side they were timely every time. I read some ones review below before writing mine, and I have to say I find it incredible to believe because from my own implementation, I can honestly say I was impressed at the team work they displayed and the flawless cooperation they provided from across the globe to help me advance in a speedy and efficient manner. I wanted my itinerary in a very specific way, I also wanted two other documents to create quotes and area suggestions. They created all three without me having to compromise on any change. I was in awe at how sometimes I felt I was asking for something that seemed impossible, yet agent would take on the challenge and come up with the way to get it done! Every time! I never heard a "oh sorry, no - that cannot be done...." So my final recommendation is you cannot go wrong with Tourwriter! Hands down this is the best alternative in the market and I strongly recommend it. You will not regret it.
The ease of use, the cooperation during implementation, their ability to recreate my wishes to a perfect itinerary that works with the industry quirks specific to my market. Finally, the system is never down!
A few steps in the data entry process could maybe be simplified, but nothing that is big.
A software is 50% of the product. The implementation and support team is the other 50%. Tourwriter provides 100% satisfaction.
Sebastien from Frogs New Zealand
We have been using TourWriter for 10 years now and the software is at the core of our business, enabling us to efficiently store customer and supplier data, match all in itineraries, process book keeping, create custom documents, extract reports, etc. The essential tool for inbound travel companies and DMC in our opinion...
Sharon from Hospitality Plus NZ Ltd
When taking over a business such as Hospitality Plus ,which has a long standing reputation for delivering very good service, you tend to feel you need to exceed the standard for your clients to feel confident to continue doing business with you. TourWriter made it possible for me to focus on the level service we delivered because they took care of the technology which made operations feel like a walk in the park.
Nick from Golden Star Tour, Inc.
Surpassing a six figure revenue stream and still keeping our manual processes was becoming extremely cumbersome and error prone. I never realized a perfect software existed, that was tailor-made to fit a tour operators needs. Tourwriter is extremely efficient, familiar (looks just like MS Office) and easy to pick up. After everything is set up and implemented, the return comes in almost instantly. Our company has been using TourWriter over 5 years now, and I can't imagine how we used to do all of this by hand. Drag and drop itinerary creation, publishing proposal documents, booking supplier services, generating financial documents, its all automated.
The only thing that's missing is a built in accounting module to link up to our QuickBooks, but we've seen software with this feature, and the price tag increases drastically. We have no problem sticking to the current export into QB method that's available here.
Carmen from (small business)
My company purchased the software almost a year ago, and were told we would be up and running in 6 weeks. We are still waiting to be able to utilize the software to help us. We felt that the person training us on the services was rude and impatient with us, but continued to interface in hopes that the software would come together quickly. We have had nonstop contact with the IT team at TourWriter, and our itinerary still cannot be built as promised. Upon contacting the owner of TourWriter about our displeasure, he proceeded to blame our employee as the reason why the system was not up and running. We have invested thousands of dollars and hundreds of hours into this software and have seen no results and had no support from the TW team. This software is not worth the stress and hassle that it causes.
Samuel from Carameltrail
TourWriter is a wonderful software for travel agencies. It has changed the way we do our job helping us saving time and being more efficient!
The support and training has been wonderful. It took us a few months to implement the software and start working with it BAU but thanks to the training and support service this process has been easy.
Thank you so much for making our work easier!!
Laia from Aniyami DMC
Tour Writer allows you to register all the traveller information, from the clients' wishes to the flight schedule and the description of the tours. Sometimes it is difficult to standardise the program for all the different companies, that's why some details still need to be improved. But it is absolutely a good tool to have all the information registered and organized in the same place.
Hannah from Pomegranate Travel
This is a great piece of software for those looking to create smart looking itineraries in an efficient manner. The team in New Zealand are very dedicated to getting the product just right for each client - tailoring it where necessary, and the support team in India are highly responsive to problems and really do help in fixing any snags which come up.
Of course the product is only as good as the data you load into it and loading hotel and touring information, rates and photos is a big job (which TW will help you with). It's also an ongoing process to keep updating and refining the material, rather than a "one off" and it's done.
In summary, I would highly recommend this industry specific piece of software to other tour operators.
Petra from Seasonz Travel
This has been a huge help to our business. It saves time and money and ensures we can provide our clients with quick, thorough itineraries and travel quotes. I have used a few systems over the years and Tourwriter is the best software for travel itineraries.
Mario from Ecology Project International
Works great for creating and editing itineraries for people or groups.
Deeply customizable itineraries.
Great and attentive Customer Service
The webinars and videos for explaining features are helpful
Report creation feature is great and the TourWriter team will customize your reports so they are as you need them (our suscription entitled us for 2 free customizable reports, yours may vary)
User interface could be a bit more polished, but it's been improving constantly.
Adding contact information / PAX information could be a bit more intuitive and comprehensive, especially for larger groups.
Currency conversion could be a bit more customizable
David from VIKING TRAVEL / AlaskaFerry.com
After searching lots of products to make our Receptive business easier, we partnered with TourWriter a year ago. After a pretty steep learning curve for setting up our 100 or so vendors with what seems like countless options, all is going really well. Their was lots of setup time involved but the TW staff was there to help along the way. They helped us train our staff with one-on-one instruction and the videos are helpful to refresh memories.
We recently added a staff person and training on TourWriter was easy and our new employee is up and running with little effort.
Karen from Ahipara Luxury Travel
Our experience with TW remains excellent on all fronts - the Database functionality works well feeding suppliers through to specific itineraries. The new publishing reports work well and the support that we have received from TW in creating new reports and customising TW for our use has been very good. Our main disappointment with TW is its limited online capability - we feel TW needs to move forward in making itineraries and data available online and also incorporate a map functionality so that clients can get a visual of where they are going in New Zealand
Isabella from Shamrock Vacations
Since beginning researching and comparing the range of software that could best fulfill our current and future needs, we quickly determined that the Tourwriter significantly outshone the others in terms of reputation, affordability, and support. After testing Tourwriter, and with one to one support we began using Tourwriter in Jan 2013. In fact, in addition to fulfilling the requirements of our current situation, the product offers a number of supplementary capabilities that could prove useful down the road. We have access to additional bespoke reporting, at anytime. It is continually being developed, and developers are open to listening to what we as customers need from the software.
Casey from Biznaga Travel Company
Tourwriter is a fabulous product and has revolutionised our itinerary writing and has enabled a much smoother process for keeping track of everything. We dont use the accounting function, but everything else works brilliantly and customer service is excellent.
The only cons are the cost which has gone up significantly since we bought it and the fact that it's not an online model so it can only be accessed on the computers it is loaded on to.
Yannick from alter-nativ Brésil
I have been using Tour Writer for four years now and I can say it is very reliable. It never goes down and despite the huge time diference between Brazil and New Zealand, the support team is very reactive.
Tour Writer is an amazing tool for travel agencies. I wish I had more time and patience to go deeper into it and learn more about its inumerous options.
Deepak from Vyom Journeys Ltd
This is fantastic software for travel companies:
i just love few features which not only saves time but are very handy in day to day operations.
1. Client location report
2. itineraries and vouchers are created while you are costing an itinerary
3. group costing (saves you a lot of time)
4. make bookings with press of a button
5. send itinerary and vouchers straight from the system
6. Cloud based system so accessible from anywhere. i can hire staff in India and save cost.
7. No fear of losing data.
if initial set up is done properly, can save you heaps of time later on.
Gary from Exploring Ireland
We have been using Tourwriter for the past 4 seasons which has proved to be one of our most powerful tools. This has been able to increase our volume, speed of bookings and even distribution of suppliers across the country, helping to avoid funnels into some suppliers while leaving others less used which speeds our bookings.
Support at Tourwriter has always been fast and productive, helping to adjust it it suit our changing needs which is essential in business.
Great system, great staff!