TrekkSoft Software


 

TrekkSoft is a cloud-based tour and activity booking solution for tour operators of all sizes. TrekkSoft offers tools to help users manage online bookings, payments, marketing and more. Mobile apps are available for iOS and Android devices.

Along with managing bookings, tour schedules and payments, the TrekkSoft website builder lets users create branded websites where clients can view activities and tour packages, booking tours and submit payments. The resource management feature lets users track inventory, check the availability of local guides and book their schedules.

TrekkSoft has partnered with various online travel agents including Expedia, TourRadar, Viator and Musement, which provides users with additional online marketing channels. The TrekkSoft payment gateway enables users to create their own payment policies. TrekkSoft also offers a credit card reader for mobile devices which enables users to accept offline payments.

Pricing is per month and support is available through an online knowledge base.

 

TrekkSoft - Tour management
 
  • TrekkSoft - Tour management
    Tour management
  • TrekkSoft - Custom websites
    Custom websites
  • TrekkSoft - Mobile tour management
    Mobile tour management
  • TrekkSoft - Mobile app
    Mobile app
Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of TrekkSoft

Showing 1-20 of 64

 

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Jerry from Jetstream Air Services Inc.

April 2017

April 2017

Great booking system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My experience was great. Being very busy, they were patient with me in setting up the system and that made the setup process easy. Its very user freindly also.

Source: Capterra
 

Jan from Maui Stargazing
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Left after a month

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Promised everything but got excuse after excuse and TrekkSoft never delivered. I received my annual fee of $3229 back through PayPal dispute process. I'll stick with PeekPro.

Pros

It's ok

Cons

It's risky to chop a business

Advice to Others

No

Source: Capterra
 

Oleg from Santorini Unique Experience Tours

February 2017

February 2017

Best online booking system

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value

Best online booking system for tours and activities, easy to use for people who want to book everything in advance and without fees and expenses. My sales increased by Trekksoft about 250 %.

Source: Capterra
 

Jerry from Jetstream Air Services Inc.

February 2017

February 2017

Excellent all in one system for Tour Operators

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Wanted a booking system that I can manage my tours better and reach more customers. Then the implementing of trekksoft help me accomplish more that that. I received a booking system that I can manage myself as a small operator both online and back office.

Source: Capterra
 

Eduardo from Turisbus
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Full, complete and have a merchant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trekksoft is a complete solution to run a travel agency, from daily activities to complete tour packages. SEO ready. And most important has its own merchant processor.

Pros

Merchant included. Templates. Easy customization of activities, tickets, emails.

Cons

Little slow the first time you open the web page

Source: Capterra
 

joao from SBI Lda.
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

A powerful and complete tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I'm in the uploading contents fase however I already note that this software is a powerful tool. The assistance support is very important and you made it also very accessible.

Pros

the complete and well tinked

Cons

Not so easy to start the uploading contents. Understandable by the complexity of the tool

Advice to Others

I would like to have also minimum prices.

Source: Capterra
 

Miljan from Serbian Private Tours

February 2017

February 2017

Trekksoft - valuable partner in travel industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for an easy-to-integrate and affordable solution for collecting online payments for a long time. When I found Trekksoft it really helped my business to overcome difficulty to receive payments from travelers world wide. Their support is good, actually the thing I like the most about Trekksoft is that you still talk to real people, not to some ticketing system. So far I didn't face any issues, and I'm using Trekksoft for three years now. I hope it stays that way. There is plenty of cool features this software has, but unfortunately those are available only in most expensive plan which is not affordable to majority of small tour&activity companies.

Source: Capterra
 

Oscar from Uteguiden AS

January 2017

January 2017

Good in general but a lot of problems

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Hi,

The last month one of our office workers have spent 30 hours trying to get everything to work allright. And there´s still a lot of things that doesn´t work as i should.

Bookings is not showing in the calendar as it should etc. This is time consuming for us and a problem when we have to double check the system all the time... It´s obvious something wrong with TS because it´s showing the right way in or linked google calendar.

It´s would be good with some form of compensation for this, because it cost us a lot of money.

Source: Capterra
 

Inés from Sky Rebels

January 2017

January 2017

Since they started

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been working with this software more or less since they started with the business, more or less the same time my company was launched. Since the beginning many features have changed to get better. Actually they have multi language support, they are improving and adding functionality and more. The software itself is flexible and provides companies specific functionality tailored to your real needs. They also provide you tools, seminars and further information to improve your sales and marketing politics; so all in all you receive a good service. Customer support could be a bit faster.

Source: Capterra
 

Mathieu from Conde Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Evolution Process

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

This software is a good idea because it can simplify everything. Unfortunately we can see that during the design process there were contradictions in the making that are still unresolved...
Some parts are counter-intuitive but fine once you've learned how it works; some are missing like tours that demand "grandeur" and much preparation - we need for administration purpose an overlook on reservation completed, otherwise with an overload of information it is easily lost in the gaps; some are wrong, such as taxes that are removed from the current price to make net price when it is in addition to the nominal value.

On the bright side the connectivity with partners like Viator is really easy, although it is uncertain what information is exchanged with them. The reality, being that every partners have their requirements, makes it difficult to manage all different information especially when it comes down to the reports for accounting.

The fact is that normally "changes" is really difficult in any enterprise. People resist and they do not see why they should because it had work before. Right now I have difficulties on both side of the equation and it makes me wonder whether if all this will end well...

Pros

The overall process that unify everything in the same place.

Cons

Too much too soon?

Advice to Others

If there could be some deadlines along the way so we don't float in limbo

Source: Capterra
 

Troy from Crazy Crab

January 2017

January 2017

Good booking system than has the potential to be great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trekksoft is a feature rich system with very good customer support. There are several areas that require enhancement such as the mobile app but these enhancements are in development. It would be great if the needed development happened faster. The support team and other staff are responsive, effective and professional. Overall the company, software and staff are very good with the potential to be great.

Pros

Payment Gateway
Integrated Web Site

Cons

Some bugs are taking to long to resolve.

Advice to Others

The company seems to be very active in ongoing development but make sure the software can fit your business needs today.

Source: Capterra
 

Gyula from HungaroRaft
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Using Trekksoft as a website and booking solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

We are an activity company in Hungary and Slovenia. We use Trekksoft since June 2015 and in overall I am very satesfied with it.
First we have used it only for accepting creditcard payments at our reception desk. It is very simple either you use your computer or your smartphone with card reader.

In 2016 I had to change our old website to a new one and I wanted to add more features to the site. As Trekksoft gives everything what I need (even more) it was logical to build a website with using their system. You don't need to be an expert in programing or super smart. It is very very easy. Even if you stuck or you would need some help the support team is allways there for you. (For example hungarian language was not available, but I needed it. We managed it pretty quick, so for now hungarian is an option too.)

We had our own developed booking and administration system which is pretty good, but I must say Trekksoft knows much more, so we decided to use the booking system from the upcomming season in 2017. It it very simple and many things are automatized, like vouchers, pre and after trip infos and many more. The system can connect you to Online Travel Agents what can be a hugh help in sale.

About Money. There are different subcription plans... It is not cheap, but when you think about how much would you pay for your own developed booking system and a website and marketing and so on... Believe me it's worth the money.

Trekksoft is not only about their system. They support you with many advises, like webdesign or online marketing ideas, how to use social medias, checklists how to prepare yourself for the next season and so on.

I think with Trekksoft and their super team everything you picture is possible.
and
These days I am sure with using Trekksoft you get an advantage in a hard competition of tourist market.

Source: Capterra
 

Cristina from Palo santo travel
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

A little bit complícate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I bought the system but They told me i can créate my web page. I need two months fíe understand What i need to do. And the other thing is nobody told me i need a lot of Seo. Now i am
Sell
My tours but need many months. I think so that You could
Give 2 months free For the people
Understand and créate the new web page

Pros

Pay online with credit card

Cons

Complícate and many things only in spanish

Advice to Others

Maybe créate a link with Google calendar exporta our trekksoft reserve to Google
Calendar

Source: Capterra
 

Jaanika from The Epic Bar Crawl Tallinn
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Tool that helped the success for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I started using Trekksoft shortly after we just opened our tour operation business and we where in a big need for a tool to make us visible and also manage our guests. Since this day- no regrets. As we are a small company and back in the days had no money for hiring someone to build our web, handle our systems etc. Trekksoft offered it all for a reasonable cost. Also it is really easy to use even for someone who has no idea in building websites and handling back office. Also communication with them has always been really fun and everybody is always really helpful. They also organise different interesting Webinas and have an interesting blog I would recommend to follow.
Would always recommend for anybody working in tour business.

Source: Capterra
 

Kelly from North Clare Sea Kayaking
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Excellent Tool for Activity Providers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trekksoft has been an excellent tool for us to continue to grow our business as if offers our clients an easy and safe way to book online. It has good features from the admin end and is easy to integrate into our websites. The customer service is excellent and responses are quick and full of answers.

Pros

Ease of use, customer service, good integration

Cons

Some new features would be nice to aid in our continued use

Source: Capterra
 

Sean from Australia Adventures

January 2017

January 2017

Trekksoft Tour Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
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Support

Great software, very easy to use. This site has awesome turn key Marketing solutions for your travel business.

Source: Capterra
 

Natalie from Bermuda Horse Trail Ride
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Very comprehensive software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

I like it because of the multitude of features and organisational capacity coupled with not only online monetising but website integration. It's relatively user friendly for what's inside and if you can put in the time to read some chapters you can use it well. It's really the best all-in-one tour booking software out there.

Pros

The ability to accept payments online and the scheduling/booking desk

Cons

Not sure yet as I still need to master it

Advice to Others

Read all the help chapters well to really use it to it's utmost potential.

Source: Capterra
 

John from The Late Walking Tour of Dublin
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Getting a Professional Edge for a New Walking Tour Service..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Having seen the site a fellow travel guide in the UK had built based on one of Trekksoft's templates I decided it was high time I 'pimped' my internet shop-front - so many tour guide sites are purely functional calling cards, which make no attempt to visually attract tourists their direction, and are merely there - in a perfunctory way - to make information available for prospective customers. Much of Trekksoft's approach on the other hand, seems to revolve around the simple philosophy of enabling the client to upload photo's which will make up a large part of the homepage and/or other pages, and of providing various templates in which the uploaded content can engage prospective users of the service. I found the initial training to be very straightforward - where questions arose further along the line, follow-up assistance was prompt and clear. Thanks again to Olan in Dublin and Jordan in Trekksoft customer service who helped get my one-man walking tour show off the ground!

Pros

Provides a wide range of well-designed templates to suit a large variety of client priorities and requirements.

Cons

Could do with a site map or a help function to enable the client to chase up on questions which might not fully necessitate a call to the customer service centre.

Source: Capterra
 

Anronio from Capt. Tony's

December 2016

December 2016

Love working with Trekksoft

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Setting up with Trekksoft has brought my business plenty of benefits and it was the best decision I made in 2015 as it enabled us to be open for business 24/7 instead of just during office hours.

Source: Capterra
 

Greg from Flamingo Adventures

December 2016

December 2016

Excellent software has changed the way we do business for the better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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We operate a small tour company in Costa Rica before we started using Trekksoft in our organizational and logistics skills were inadequate, to say the least. Since we embraced the Trekksoft system Bookings and customer service scores have gone through the roof.

Source: Capterra