Software Advice has helped hundreds of companies choose the right dispatch software to schedule workers in the field and manage work orders. How does it work?

Dispatch Software


Sort by:
 
Sort by:
 
Salesforce.com logo
 
The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support. The Salesforce app has capabilities that... Read More
Rating:            (4026)
Rating:
        (4026)
Price:
Advisor Recommendations:
411
Platforms:
Deployment:
Business Size:
S
M
L
The Salesforce cloud is an on-demand customer relationship management (CRM) suite offering applications for small, midsize and enterprise organizations, with a focus on sales and support. The Salesforce app has capabilities that... Read More
 
Base logo
 
Base CRM is the web and mobile-based customer relationship management (CRM) application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. Base CRM features... Read More
Rating:            (64)
Rating:
        (64)
Price:
Advisor Recommendations:
129
Platforms:
Deployment:
Business Size:
S
M
L
Base CRM is the web and mobile-based customer relationship management (CRM) application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. Base CRM features... Read More
 
SalesOutlook CRM logo
 
SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft Outlook. SalesOutlook CRM automatically syncs all customer data at one place. All files and email correspondence... Read More
Rating:            (24)
Rating:
         (24)
Price:
Advisor Recommendations:
13
Platforms:
Deployment:
Business Size:
S
M
L
SalesOutlook CRM is a comprehensive customer relationship management (CRM) and email marketing system that embeds into Microsoft Outlook. SalesOutlook CRM automatically syncs all customer data at one place. All files and email correspondence... Read More
 
Logicbox CRM logo
 
Logicbox is a cloud-based customer relationship management (CRM) solution that is suitable for small to midsize businesses in a variety of industries. It offers a suite of standard CRM functions that can be configured to incorporate... Read More
Rating:            (44)
Rating:
        (44)
Price:
Advisor Recommendations:
3
Platforms:
Deployment:
Business Size:
S
M
L
Logicbox is a cloud-based customer relationship management (CRM) solution that is suitable for small to midsize businesses in a variety of industries. It offers a suite of standard CRM functions that can be configured to incorporate... Read More
 
Oracle Sales Cloud logo
 
Oracle Sales Cloud is a sales management application under Oracle’s umbrella of hosted customer experience (CX) products. An emphasis on modern interface design, simplified cloud-based implementation and a highly functional native... Read More
Rating:            (1)
Rating:
       (1)
Price:
Advisor Recommendations:
3
Platforms:
Deployment:
Business Size:
S
M
L
Oracle Sales Cloud is a sales management application under Oracle’s umbrella of hosted customer experience (CX) products. An emphasis on modern interface design, simplified cloud-based implementation and a highly functional native... Read More

Call us for a free FastStart Consultation: +44 800 011 9185


 
Ascend - Physician Relationship Management System logo
 
Ascend is a physician relationship management application that helps healthcare organizations grow and discover new referral volume opportunities. The application combines physician profiles with business intelligence data and offers... Read More
Rating:            (7)
Rating:
        (7)
Price:
Advisor Recommendations:
2
Platforms:
Deployment:
Business Size:
S
M
L
Ascend is a physician relationship management application that helps healthcare organizations grow and discover new referral volume opportunities. The application combines physician profiles with business intelligence data and offers... Read More
 
Membrain logo
 
Membrain by Upstream offers a sales automation platform with CRM functionality. The system provides pipeline management, prospecting, lead scoring, sales analytics and content management functionality. Membrain users can define buyer-aligned... Read More
Rating:            (7)
Rating:
       (7)
Price:
Advisor Recommendations:
2
Platforms:
Deployment:
Business Size:
S
M
L
Membrain by Upstream offers a sales automation platform with CRM functionality. The system provides pipeline management, prospecting, lead scoring, sales analytics and content management functionality. Membrain users can define buyer-aligned... Read More
 
Oracle Service Cloud logo
 
Oracle Service Cloud is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service... Read More
Rating:            (1)
Rating:
       (1)
Price:
Advisor Recommendations:
2
Platforms:
Deployment:
Business Size:
S
M
L
Oracle Service Cloud is a suite of customer service and support applications under the Oracle Cloud product line for customer experience (CX) management. It provides multichannel ticket management, which combines all customer service... Read More
 
Web+Center logo
 
Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The web-based help desk application can be run on-site or in the cloud. With access to 100% of the source code, organizations... Read More
Rating:            (1)
Rating:
       (1)
Price:
Advisor Recommendations:
1
Platforms:
Deployment:
Business Size:
S
M
L
Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The web-based help desk application can be run on-site or in the cloud. With access to 100% of the source code, organizations... Read More
 
NetHelpDesk logo
 
NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide... Read More
Rating:            (11)
Rating:
        (11)
Price:
Business Size:
S M L
Platforms:
Deployment:
NetHelpDesk is an ITIL aligned help desk software that offers ticket tracking and customer relationship management modules with reporting capabilities. The system can manage help desk requests, integrate with email and calendars, provide... Read More

Call us for a free FastStart Consultation: +44 800 011 9185


 
Top Producer Systems logo
 
Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond. Users... Read More
Rating:            (8)
Rating:
        (8)
Price:
Advisor Recommendations:
63
Platforms:
Deployment:
Business Size:
S
M
L
Top Producer is a web-based CRM system suited for small companies in the Real Estate and Software/IT industries. The system allows users to users to manage their clients through all stages, from initial contact to closing and beyond. Users... Read More
 
Oracle Siebel CRM logo
 
An early pioneer in the sales force automation (SFA) space, Oracle Siebel CRM has adapted to technology shifts over the years to remain one of the top customer relationship management (CRM) products on the market. Siebel CRM is a... Read More
Rating:            (3)
Rating:
         (3)
Price:
Business Size:
S M L
Platforms:
Deployment:
An early pioneer in the sales force automation (SFA) space, Oracle Siebel CRM has adapted to technology shifts over the years to remain one of the top customer relationship management (CRM) products on the market. Siebel CRM is a... Read More
 
CA Service Desk Manager logo
 
CA Service Desk Manager from CA Technologies offers a comprehensive set of service and support tools. It integrates all stages and elements of service desk operations into a single platform, including service requests, incident, change,... Read More
Rating:            (1)
Rating:
        (1)
Price:
Business Size:
S M L
Platforms:
Deployment:
CA Service Desk Manager from CA Technologies offers a comprehensive set of service and support tools. It integrates all stages and elements of service desk operations into a single platform, including service requests, incident, change,... Read More
 
CRMnext logo
 
CRMnext is a Web-based platform that helps improve customer-related processes, from lead capture to post-sale. It was the winner of Gartner’s CRM Excellence Award in 2014. CRMnext’s marketing management feature allows for the... Read More
Rating:            (1)
Rating:
       (1)
Price:
Business Size:
S M L
Platforms:
Deployment:
CRMnext is a Web-based platform that helps improve customer-related processes, from lead capture to post-sale. It was the winner of Gartner’s CRM Excellence Award in 2014. CRMnext’s marketing management feature allows for the... Read More
 
ConnectWise CRM logo
 
ConnectWise CRM provides a centralized system to track all customer-related information. This solution is best suited for small and midsize businesses, and can be deployed either in the cloud or on-premise. ConnectWise CRM's Pipeline... Read More
Rating:            (52)
Rating:
        (52)
Price:
Business Size:
S M L
Platforms:
Deployment:
ConnectWise CRM provides a centralized system to track all customer-related information. This solution is best suited for small and midsize businesses, and can be deployed either in the cloud or on-premise. ConnectWise CRM's Pipeline... Read More

Call us for a free FastStart Consultation: +44 800 011 9185


 
Accelo logo
 
Accelo is a web-based customer relationship management (CRM) solution that allows users to manage all client-related activities. This system is suitable for organization of all sizes. Accelo automatically sends template emails, creates... Read More
Rating:            (29)
Rating:
        (29)
Price:
Business Size:
S M L
Platforms:
Deployment:
Accelo is a web-based customer relationship management (CRM) solution that allows users to manage all client-related activities. This system is suitable for organization of all sizes. Accelo automatically sends template emails, creates... Read More
 
SAP - CRM logo
 
SAP enables your field service team to drive sales with instant access to critical information such as parts, accessories and service contracts. This CRM solution allows users to organize, plan, and dispatch service workers.
Rating:            (38)
Rating:
        (38)
Price:
Business Size:
S M L
Platforms:
Deployment:
SAP enables your field service team to drive sales with instant access to critical information such as parts, accessories and service contracts. This CRM solution allows users to organize, plan, and dispatch service workers.
 
OmnipriseCRM logo
 
OmnipriseCRM provides a comprehensive Customer Relationship Management solution designed to provide companies with a complete view of all customer interactions—in real time—empowering users to easily manage each contact with current... Read More
Rating:            (2)
Rating:
       (2)
Price:
Business Size:
S M L
Platforms:
Deployment:
OmnipriseCRM provides a comprehensive Customer Relationship Management solution designed to provide companies with a complete view of all customer interactions—in real time—empowering users to easily manage each contact with current... Read More
 
BlueFolder logo
 
With over 600 customers and growing, BlueFolder provides a comprehensive field service management solution for small to medium businesses across various industries, from medical to manufacturing, property maintenance and IT. The web-based... Read More
Rating:            (16)
Rating:
       (16)
Price:
Business Size:
S M L
Platforms:
Deployment:
With over 600 customers and growing, BlueFolder provides a comprehensive field service management solution for small to medium businesses across various industries, from medical to manufacturing, property maintenance and IT. The web-based... Read More
 
FieldPower logo
 
FieldPower is a field service management solution that is a fit for companies in the property management, utilities, energy and transportation industries, among others. This system supports automatic dispatching, allowing for responses... Read More
Rating:            (3)
Rating:
        (3)
Price:
Business Size:
S M L
Platforms:
Deployment:
FieldPower is a field service management solution that is a fit for companies in the property management, utilities, energy and transportation industries, among others. This system supports automatic dispatching, allowing for responses... Read More
 

Buyer's Guide

by Craig Borowski,
Market Research Associate
Last Updated: August 12, 2017


Dispatching is a crucial function of field service software. So much so that some products focus exclusively in this one area. These systems typically include features for route planning, scheduling services and managing work orders, among other dispacthing-specfic activities. 

With that in mind, we’ve created this buyer’s guide, just to address the specific functions of this particular application for the field service market. Here’s what we’ll cover:

What Is Service Dispatch Software?
What Type of Buyer Are You?
The Vendor Landscape
Market Trends to Understand

What Is Service Dispatch Software?

These dispatch scheduling systems perform the crucial functions that are associated with sending technicians into the field to solve customer support issues that can’t be handled remotely. This covers myriad industries including construction, plumbing, HVAC, home and mobile auto repair, among others. Using technology that’s specifically designed for this purpose can result in massive improvements in scheduling efficiency and customer satisfaction, reducing costs and increasing the bottom line.

Features of dispatching software include:

  • Work order management. Create work orders with names, addresses and relevant notes, and assign them to workers in the field based on availability, proximity, urgency, level of expertise or other essential factors. Many systems also allow the dispatcher to track work order completion when used in conjunction with a mobile application.
  • Customer qualification. Provide the technician with all relevant customer information to complete the job, including work history and equipment model numbers.
  • Route planning. Organize work calls by location to reduce travel time, reducing fuel expenses and increasing the number of calls that can be scheduled per day. Many systems use a GPS to map routes, and some can prioritize directions according to time of day and traffic.
  • Scheduling. Send the right technician to the right job at a time they’re available, and efficiently combine crews where multiple technicians or fleets might be needed. This basically centralizes all of your workers schedules into one module. The dispatcher can see everyone's availability, as well as what time they will be where. If a job suddenly comes up, the manager can quickly see who is available closest to the last minute job.
  • Signature capture. Allow workers to capture paperless signatures in the field using handheld electronic devices. This can be done through a mobile application on a smartphone, or a touch-screen tablet. 
  • Inventory control. Ensure that your drivers always arrive to a call with the parts they’ll need to close the ticket. Workers can also log what parts are used during the call to better track assets on hand. Or, they can check inventory remotely if a part is needed that isn't currently on the job site. 

A full field dispatcher software suite may integrate dispatch solutions with other essential functions, including help desk, contract management, forecasting and reporting, equipment tracking, failure analysis, accounting and more.

What Type of Buyer Are You?

When it comes to dispatch systems, there are basically two types of buyers:

Dispatch-only buyers. Small businesses looking to move beyond Microsoft Outlook, spreadsheets or even whiteboards and sticky notes to add a higher level of management capabilities may want just a simple dispatch program. This will provide a solution to basic dispatching needs without the extra financial burden of unnecessary features.

Enterprise buyers. Large organizations with multiple fleets that need to integrate across other company functions—including sales, accounting, inventory control and more—may want a more in-depth solution that combines all these applications into one. These buyers should look at CRM enterprise solutions that caters to work in the field. 

The Vendor Landscape

This type of buyer... Should evaluate these systems
Dispatch-only  HindSite Solution, Service Skeds
Field service  DataForma, FieldOne Terra, FieldOne Sky, HindSite Solution, FieldAware 
Enterprise  FieldOne Sky, ServicePro by MSI Data

Market Trends to Understand

Mobile. With the explosion of the mobile device market over the last decade, dispatch technology vendors would be remiss if they didn’t provide some way for dispatchers and technicians to interact through the mobile environment. Mobile device applications provide any number of unique functions, including GPS directions/tracking, checking in/out upon arrival or closing the ticket, uploading photos for field support, parts transfer between trucks and more.

Web-based interfaces. Rather than a dedicated software program, many products are shifting to a Web-based interface, which let users access information from anywhere. These systems can also have special logins for partners and allow customers to schedule their own appointments. This is particularly useful for very large companies with multiple fleets and many workers that all need to access the same information, in real-time while offsite.

 

How it Works

We match organizations with software that meets their needs.

Our service is simple and 100% free to customers like you because software vendors pay us when we connect them with quality leads. You save time and get great advice. Vendors get great referrals. It's a win for everyone!

Call now for advice: +44 800 011 9185
Software Advice Advisors
×