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Field Service Mobile Apps


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mHelpDesk logo
 
mHelpDeskis a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
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mHelpDeskis a field service solution that works to organize and manage service requests, billing, reports and customer relationships. This system has been around since 2007 and currently helps over 13,000 businesses manage all aspects... Read More
 
Housecall Pro logo
 
Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such... Read More
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Housecall Pro is a cloud-based field service management app for service professionals to automate their workflows. This solution includes a native mobile app and complementary Web portal and serves a wide range of industries, such... Read More
 
Fleetmatics WORK logo
 
Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include... Read More
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Fleetmatics WORK is a web-based field service management system that allows businesses to conveniently store and track customer information, invoices, inventory and service history records. The core features of the solution include... Read More
 
FieldEdge logo
 
FieldEdge by dESCO is a leading Field Service Management solution for Home Service Contractors in fields including HVAC, plumbing, electrical and many more. The web-based program allows companies to manage all aspects of their business... Read More
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FieldEdge by dESCO is a leading Field Service Management solution for Home Service Contractors in fields including HVAC, plumbing, electrical and many more. The web-based program allows companies to manage all aspects of their business... Read More
 
Wintac logo
 
Established in 1988, Intac International has been supplying field service, installation, and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More
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Established in 1988, Intac International has been supplying field service, installation, and construction companies with the tools they need to manage their entire business with one simple to use program. Intac’s all-in-one solution,... Read More

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MindYourService.com logo
 
MindYourService.com from Linxtechs is a cloud-based field service management solution designed to help service-based businesses schedule jobs, reduce expenditures, optimize workflow and task assignments, and operate in an error-free... Read More
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MindYourService.com from Linxtechs is a cloud-based field service management solution designed to help service-based businesses schedule jobs, reduce expenditures, optimize workflow and task assignments, and operate in an error-free... Read More
 
Service Fusion logo
 
Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read More
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Service Fusion is a cloud-based field service management software. It caters to businesses of all sizes across multiple industries. It offers field service management, GPS fleet tracking, credit card processing and mobile applications... Read More
 
Service Cloud Field Service logo
 
Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
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Service Cloud from SalesForce is a cloud-based customer service management solution that is designed to initiate customer service activities from anywhere. Built on the Salesforce1 Platform, Service Cloud works to centralize and optimize... Read More
 
ThermoGRID logo
 
ThermoGRID is a cloud-based, Field Service solution for small to mid-size residential contractor companies. It offers a fully integrated suite of applications to help automate the day-to-day operations of the business. Before sending... Read More
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ThermoGRID is a cloud-based, Field Service solution for small to mid-size residential contractor companies. It offers a fully integrated suite of applications to help automate the day-to-day operations of the business. Before sending... Read More
 
ServiceTitan logo
 
ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More
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ServiceTitan for HVAC, plumbing and electrical home service businesses is a mobile, cloud-based field management platform that offers scheduling, dispatch, invoicing, sales, and more. The platform offers marketing ROI and conversion... Read More

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FieldService360 logo
 
FieldService360 is an affordable, cloud-based Field Service solution that was designed to grow with your business. With FieldService360, companies have full control over every aspect of the service cycle, from initial call to eventual... Read More
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FieldService360 is an affordable, cloud-based Field Service solution that was designed to grow with your business. With FieldService360, companies have full control over every aspect of the service cycle, from initial call to eventual... Read More
 
Mobiwork MWS logo
 
Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing & invoicing, work order management, electronic forms, scheduling & dispatch, and contact management. It offers flexible deployment... Read More
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Mobiwork MWS is a suite of field service solutions that features GPS tracking, inventory management, billing & invoicing, work order management, electronic forms, scheduling & dispatch, and contact management. It offers flexible deployment... Read More
 
SmartField logo
 
SmartField is a web-based platform with a flexible suite of field service solutions. Both commercial and residential field service providers can utilize the system for GPS tracking, scheduling, dispatch, contact management, billing,... Read More
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SmartField is a web-based platform with a flexible suite of field service solutions. Both commercial and residential field service providers can utilize the system for GPS tracking, scheduling, dispatch, contact management, billing,... Read More
 
PestPac logo
 
PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians... Read More
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PestPac, a WorkWave software, is a web-based field service management solution, offering unique, features to improve productivity, profitability, and customer satisfaction. PestPac is a scalable solution that can serve single technicians... Read More
 
Trimble PULSE™ logo
 
Trimble PULSE is a modular, cloud-based Field Service solution for midsize to large companies in a variety of industries worldwide. It’s suited for a service companies that specialize in anything from plumbing to property maintenance,... Read More
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Trimble PULSE is a modular, cloud-based Field Service solution for midsize to large companies in a variety of industries worldwide. It’s suited for a service companies that specialize in anything from plumbing to property maintenance,... Read More

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ServiceTrade logo
 
ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors.  Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service... Read More
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ServiceTrade is a SaaS platform that provides customer service applications for commercial service contractors.  Through ServiceTrade, customers receive information about the status of their systems through online quotes, after-service... Read More
 
Send A Job logo
 
Send A Job is a web-based field service management solution that serves filed service businesses such as lawn care, locksmithing, and plumbing. The solution offers integrated contact management, billing, scheduling & dispatch and work... Read More
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Send A Job is a web-based field service management solution that serves filed service businesses such as lawn care, locksmithing, and plumbing. The solution offers integrated contact management, billing, scheduling & dispatch and work... Read More
 
ServiceMax Suite logo
 
ServiceMax is a cloud-based field service solution delivering a fully integrated suite of applications for better managing employees and customers. On the market for just over 5 years now, ServiceMax has already secured a name for... Read More
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ServiceMax is a cloud-based field service solution delivering a fully integrated suite of applications for better managing employees and customers. On the market for just over 5 years now, ServiceMax has already secured a name for... Read More
 
The HindSite Solution logo
 
HindSite is a comprehensive field service solution that provides a single, centralized system to manage and optimize the core functions of the entire workday. With HindSite, small to mid-sized service companies have a total business... Read More
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HindSite is a comprehensive field service solution that provides a single, centralized system to manage and optimize the core functions of the entire workday. With HindSite, small to mid-sized service companies have a total business... Read More
 
ServiceBridge logo
 
ServiceBridge is a complete field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize... Read More
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ServiceBridge is a complete field service management solution designed to help technicians both in the office and in the field manage their work orders, scheduling and dispatching, billing, and more. Franchise operations who specialize... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: June 16, 2017


The mobile workforce wave is peaking, and by 2020, more than 105 million Americans will use mobile devices for work. Since most employees already have a smartphone, organizations are wise to allow workers to use the tools they’re most comfortable and productive with.

In addition, according to Field Technologies, using mobile devices to perform field service delivers some compelling benefits, including:

  • More tasks completed per worker
  • Increased revenue contribution per worker
  • Fewer visits per service request
  • Reduced logistics costs

Whether you dispatch technicians to repair HVAC units or maids to clean facilities, a mobile-enabled workforce helps companies save time and money with minimal hassle to implement.

This guide will help field service organizations learn how mobile apps can streamline their operations. We’ll cover:

What Is a Field Service Mobile App?
Benefits of Field Service Apps
Important Features to Consider
Field Service BuyerView Report
Market Trends to Understand

What Is a Field Service Mobile App?

A mobile field service app offers the functionality of a desktop-based system anywhere. It gives managers and technicians real-time information to make smarter decisions from the field.

Location tracking in field service app HouseCall Pro

Map view on the HouseCall Pro mobile app

Field service workers can retrieve, edit and close out work orders as they arrive, eliminating the time needed to drive between an office and a job site.

The benefits are also passed on to customers, as mobile apps can remind technicians to arrive within the appointment window, instead of leaving customers waiting. In addition, managers can view the location of each worker, then assign new work orders to the technician closest to the jobsite.

Mobile work order apps can also integrate with other technology, such as maintenance, inventory or customer support management software, rounding out available functionality on-the-go.

Benefits of Field Service Apps

A mobile app eliminates the need for paperwork and streamlines work order management. Below are some key mobile app benefits and how they help:

  • Native app capabilities. Native apps take advantage of a device's camera and GPS capabilities, so workers can snap photos or location data while at the worksite and add it to a customer’s or asset’s profile. GPS data also gives managers the ability to track workers as they move through daily tasks.
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  • Real-time data. Web-enabled mobile devices allow users to quickly access important information they need when performing jobs, reducing time taken to search for paper documents.
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  • Offline access. Most mobile apps continue to function offline, even if internet connectivity is spotty or nonexistent. Workers never have to worry about losing access to critical data while in the field.
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  • Collaboration tools. When work orders are modified, or when managers need to relay important information to technicians quickly, they can send messages through the mobile app instantly.

Important Features to Consider

Field service systems offer a variety of features, some of which help organizations take full advantage of mobile capabilities. Below are some key applications companies should evaluate before making a software investment:

Field Service Mobile Application Features

Job timers Getting the job done within the appropriate time frame is important, and having data on exactly how long common tasks take is critical. Many field service systems with mobile functionality also include the ability to time each task by activating a timer when starting. Over time, managers can gather data about common jobs to avoid bottlenecks.
Inventory management For industries that use an inventory of parts to repair machines or other materials, such as contractors, computer repair personnel, painters or cleaners, having inventory counts on hand makes management simpler. Many systems can display materials needed directly on work orders; technicians can change inventory numbers in the app, so counts are updated in real-time.
Mobile checkout or invoicing Get paid immediately after the task is done. Most apps include an invoicing feature users can edit on the fly then email directly to the customer. Some systems offer the ability to accept signatures or payment on the spot.
Reporting As workers travel from job to job, mobile apps can collect information about routes, labor hours, parts used and more. Managers can generate reports on data such as revenue, which employees are taking too long to complete common tasks or which parts are used most often. The more data you collect and analyze, the more easily you can identify areas for improvement.
Integrations with accounting systems You may not want to completely switch how you track costs and revenues, so some systems offer integrations with popular accounting platforms such as Sage or QuickBooks. Most systems at least allow you to import accounting information to keep all important data in one place.

Field Service BuyerView Report

Software Advice regularly interacts with field service software buyers looking to automate their processes. We’ve analyzed these interactions to find out which features buyers are seeking, and we’ve found that about a quarter of buyers require mobile access.

Furthermore, the top reason field service professionals are looking for new software is to increase organization and efficiency; a work order app deployed to all field workers can deliver time savings and increase the number of completed tasks.

To learn more about software buyer preferences, read the full report.

Market Trends to Understand

The field service industry, like many others, is changing rapidly with new technology. Here are some trends worth keeping in mind when searching for field service solutions:

The internet of things impacts field service. The internet of things (IoT)—the evolving connectivity of everyday objects to the network to send and receive data—has wide-reaching implications for nearly every industry. For field service, this approach is likely to become an industry best practice. The first step is implementing mobile strategies for technicians, so they can relay information back to the office in real time.

Rugged devices grow in demand. With this increased focus on mobility in field service, rugged mobile devices are in higher demand. Field service managers may only need “business-rugged” devices that are designed for frequent travel. But organizations may need semi- or fully-rugged devices to protect smartphones and tablets from mud, rain, corrosion or falls that may occur in more hazardous working conditions.

 

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