We've helped many gift shop operators choose the right retail management software so they can analyze customer preferences and track large inventories. How does it work?

Gift Shop Software


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Epos Now logo
 
Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read More
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Epos Now is a retail management system for small to mid-sized businesses. In addition to its Point of Sale module, the solution also offers integrated Inventory Management, Customer Management, and Retail Accounting, including general... Read More
 
Lightspeed Retail logo
 
Users that already have or want to use Apple hardware to run their retail application should take a look at Xsilva Systems’ Lightspeed. Inventory, CRM, and point of sale processing is included, as well as QuickBooks integration.
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Users that already have or want to use Apple hardware to run their retail application should take a look at Xsilva Systems’ Lightspeed. Inventory, CRM, and point of sale processing is included, as well as QuickBooks integration.
 
Revel Systems logo
 
Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
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Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with... Read More
 
AmberPOS logo
 
AmberPOS includes loyalty program management, an integrated inventory management module, and the ability to process lay-aways, repairs, returns, and discounting. This system also includes the capability for web-store integration.
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AmberPOS includes loyalty program management, an integrated inventory management module, and the ability to process lay-aways, repairs, returns, and discounting. This system also includes the capability for web-store integration.
 
AIMsi logo
 
AIMsi is a stand-alone POS software system from Tri-Technical Systems. In addition to the advanced checkout features such as layaway, tax exemptions and item look-up, we really like the accounting and reporting features.
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AIMsi is a stand-alone POS software system from Tri-Technical Systems. In addition to the advanced checkout features such as layaway, tax exemptions and item look-up, we really like the accounting and reporting features.

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Springboard Retail logo
 
Springboard Retail was designed by retailers needing a POS solution for their multi-channel and multi-store enterprises. Its sleek interface is designed for both traditional devices and touch devices like iPads.
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Springboard Retail was designed by retailers needing a POS solution for their multi-channel and multi-store enterprises. Its sleek interface is designed for both traditional devices and touch devices like iPads.
 
COMCASH Retail ERP logo
 
COMCASH ERP is a complete retail management system ideally suited for multi-channel and multi-location retailers. The software is cloud-based, allowing access to the administrative functions from anywhere on any device. The Point... Read More
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COMCASH ERP is a complete retail management system ideally suited for multi-channel and multi-location retailers. The software is cloud-based, allowing access to the administrative functions from anywhere on any device. The Point... Read More
 
Quetzal POS logo
 
Quetzal is an integrated cloud-based, mobile point of sale (POS) solution that’s primarily deployed on iPad, but can operate offline if necessary. It’s suited for operators of apparel and footwear boutiques, but can also service... Read More
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Quetzal is an integrated cloud-based, mobile point of sale (POS) solution that’s primarily deployed on iPad, but can operate offline if necessary. It’s suited for operators of apparel and footwear boutiques, but can also service... Read More
 
Cybertill RetailStore logo
 
Cybertill offers a full-featured point of sale system that can be utilized by growing companies with at least three stores, as well as multinational enterprises. The cloud-based, touchscreen system offers a variety of features including... Read More
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Cybertill offers a full-featured point of sale system that can be utilized by growing companies with at least three stores, as well as multinational enterprises. The cloud-based, touchscreen system offers a variety of features including... Read More
 
Talech Register logo
 
Talech Register is a retail solution that offers point of sale, inventory and customer management, and analytics. All data is stored in the cloud, and can be accessed from a computer or iPad in real time. The iPad point of sale allows... Read More
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Talech Register is a retail solution that offers point of sale, inventory and customer management, and analytics. All data is stored in the cloud, and can be accessed from a computer or iPad in real time. The iPad point of sale allows... Read More

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Smartwerks_USA logo
 
Smartwerks_USA is a trusted point of sale solution designed for small, medium and large businesses with multiple users, with inventory reporting and tracking features, and allows for remote access.
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Smartwerks_USA is a trusted point of sale solution designed for small, medium and large businesses with multiple users, with inventory reporting and tracking features, and allows for remote access.
 
Instore logo
 
Instore is a comprehensive iPad point of sale (POS) solution supporting small to midsize retailers. It offers essential features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business... Read More
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Instore is a comprehensive iPad point of sale (POS) solution supporting small to midsize retailers. It offers essential features such as sales reporting, gift cards and employee time tracking. In addition, Instore’s real-time business... Read More
 
NetSuite logo
 
This system integrates retail and supply chain operations to uncover the most effective inventory management levels. Netsuite is an online solution we recommend to mid-sized grocery stores with multiple locations.
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This system integrates retail and supply chain operations to uncover the most effective inventory management levels. Netsuite is an online solution we recommend to mid-sized grocery stores with multiple locations.
 
CORESense logo
 
CORESense is an excellent POS system for gift shop owners, featuring inventory tracking, price lookups and credit card scanning. It can process tax exemption and transactions in multiple payments and currencies.
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CORESense is an excellent POS system for gift shop owners, featuring inventory tracking, price lookups and credit card scanning. It can process tax exemption and transactions in multiple payments and currencies.
 
GiftLogic logo
 
GiftLogic offers retailers a complete point of sale solution from initial transaction to reporting and analysis. Retailers can choose from basic and pro packages available in GiftLogic in order to build a POS system that meets their... Read More
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GiftLogic offers retailers a complete point of sale solution from initial transaction to reporting and analysis. Retailers can choose from basic and pro packages available in GiftLogic in order to build a POS system that meets their... Read More

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MultiFlex RMS General Merchandise logo
 
MultiFlex RMS General Merchandise is an excellent POS system for gift shop owners, with features such as product scanning, multiple payment and currency options and loss prevention. Also supports inventory and customer management.
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MultiFlex RMS General Merchandise is an excellent POS system for gift shop owners, with features such as product scanning, multiple payment and currency options and loss prevention. Also supports inventory and customer management.
 
RetailSTAR logo
 
Gift shop owners that need a complete software suite to manage their shop should look at Cam Commerce’s RetailSTAR. Includes employee management, multi-tender support, commission tracking, accounting, and inventory functionalit
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Gift shop owners that need a complete software suite to manage their shop should look at Cam Commerce’s RetailSTAR. Includes employee management, multi-tender support, commission tracking, accounting, and inventory functionalit
 
Cybex Enterprise Retail Suite logo
 
Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce. The Cybex Enterprise Retail Suite focuses on information... Read More
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Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce. The Cybex Enterprise Retail Suite focuses on information... Read More
 
Rain POS logo
 
Rain retail software is a cloud-based point of sale (POS) and integrated website solution that is Mac OS and Windows compatible. Rain is an all-in-one platform designed for small to medium sized specialty retailers that offer sales,... Read More
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Rain retail software is a cloud-based point of sale (POS) and integrated website solution that is Mac OS and Windows compatible. Rain is an all-in-one platform designed for small to medium sized specialty retailers that offer sales,... Read More
 
Acme Point of Sale logo
 
Acme Point of Sale by Total BusinessWare is a comprehensive Point of Sale solution for companies of any size - it can be used effectively on-premise by a single store with a single user, all the way up to a larger establishment with... Read More
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Acme Point of Sale by Total BusinessWare is a comprehensive Point of Sale solution for companies of any size - it can be used effectively on-premise by a single store with a single user, all the way up to a larger establishment with... Read More
 

Buyer's Guide

by Justin Guinn,
Market Research Associate
Last Updated: May 26, 2017


As retail businesses face a growing number of operational complexities, managing processes using traditional spreadsheets and manual methods are no longer viable options. Retail point-of-sales (POS) solutions help retailers automate manual and error-prone tasks, giving them the much needed time to focus on other important activities.

This buyer’s guide is intended to help you evaluate the right software for your gift shop business. Here’s what we’ll cover:

What Is Gift Shop POS Software
Common Functionality of Gift Shop POS Software
Market Trends to Understand

What Is Gift Shop POS Software?

There are two types of gift shops: One is the stand-alone shop, where you buy gifts, decorative items and knick-knacks. The other is affiliated with an organization or attraction, such as a hospital, museum or amusement center. Each has similar issues, primarily associated with inventory. Depending on the gift shop, stock items can vary in price from a few cents to hundreds of thousands of dollars. In some cases, gift store transactions can trigger IRS 8300 or Patriot Act Anti-Money Laundering compliance reporting.

For either type of gift shop, general ledger, payroll, accounts receivable and accounts payable are typical functions. POS is also a key component. Gift shops that are affiliated with organizations have an additional challenge, in that they must of share information with the accounting system for the organization.

In addition, there are some interesting customer relationship management (CRM) issues for gift shops. Usually, one of the benefits of being a supporting member of the organization, for example, a contributing member of a museum, is a discount at the gift shop. Another factor is subscription sales. Some gift stores sell limited-edition items; patrons can subscribe to the items and receive a notification when a new group is in stock.

Common Functionality of Gift Shop POS Software

Gift shop owners should examine the following functions to meet their unique requirements:

Vendor catalog integration Because of the number of potential items carried in a gift shop, it is very useful to have the inventory system integrate directly with vendors’ catalogs. The system can download description information and pricing to support order entry, inventory receiving and inventory setup.
UPC database What constitutes “giftware” is nebulous at best. Inventory is available from numerous vendors, and not all of them can provide online catalog access. The system needs to provide a catalog of products and UPCs. The catalog must be updated frequently or better yet, available online.
Integration If the gift shop is part of a larger organization, there are two options. First, the POS, inventory and the rest can simply be a part of the organization’s larger system. Alternatively, the gift shop’s systems, all or part of them, can integrate with the organization’s systems and share information, such as membership names, inventory values and transaction amounts, between the systems.
Member discounts The system must support a membership discount program, if one is offered. The system should track which items are discounted and by what amount. It should also track which items are on sale and whether or not sale items are also discounted.
Work orders Many gift shops offer special services. For example, framing and engraving. The system needs to track the work orders, post deposits and notify the customer when the work is complete.
Collectibles subscriptions Some customers buy collectibles as soon as they are available, for example, Christmas ornaments, limited-edition graphics or numbered figurines. Some go so far as to buy a certain proof of a collectible, such as always buying the 32nd print of each lithograph from a particular artist. The gift shop inventory, CRM and order entry systems should interact to prepare an order for the correct items and to notify customers when the items are available.
Special orders The system should handle special orders. It should track deposits, integrate with order entry to place orders and notify the customer when the order is received.
Gift registry The system should support a gift registry. Customers should be able to register for desired merchandise by name and event. The system should track which items have been purchased and what is still on the list.
Patriot Act anti-money laundering reporting The system should provide Patriot Act AML-required reports when purchases of “covered goods” of $50,000 or more are made in a single year.
Support for IRS form 8300 If a person pays for merchandise with $10,000 or more in cash, the systems should flag the transaction and generate information for IRS Form 8300.

Market Trends to Understand

The gift shop retail POS software market is gradually evolving with the introduction of new features and the changing needs of retailers. For example, Shopify POS solution enables retailers to manage orders from from mobile devices, such as iPads and iPhones.

Retail software buyers should keep in mind the below mentioned trends as they analyze POS solutions:

  • Increase in mobile payments and digital wallets. Electronic payments have proven to be quick, safe and convenient for both retailers and customers.The retail industry is shifting from cash transactions to cashless alternatives using credit cards and digital wallets, such as PayPal, Apple Pay, Google Wallet and Capital One. So, it becomes important for retailers to embrace digital payments capabilities in their gift shops.
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  • Client retention through CRM modules. CRM modules enable retailers to retain existing clients as well as draw in new ones by running promotional campaigns, spreading brand awareness and managing social media marketing. Further, advanced systems assist gift shop retailers to send email and text campaigns, including vouchers codes or cashback offers on special occasions, such as anniversaries, birthdays and festivals.
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  • Integration of inventory management. The right level of inventory is essential for cost-effective and streamlined retail operations. Low inventory levels increase the risk of stock shortages while high inventory levels harm the profitability of retail operations. In order to prevent such situations, vendors are integrating inventory management functionalities with POS solutions. In addition, advanced retail solutions provide real-time inventory tracking capabilities to send automated notifications every time inventory reaches the minimum prescribed limit.
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  • Ease of using mobile POS. This functionality is useful for retailers who report active sales from remote locations, such as events, kiosks and tradeshows. Mobile POS enables gift shop retailers to process transactions wirelessly and review inventory levels from remote locations.

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