Vendor Listing FAQ

Table of Contents:

How do I get listed on your site?

The easiest way to get listed on our site is to visit our vendor information page. There, you can provide information about your product that we will use to determine if it is a fit for our site.

If your product is a fit for our Highly Qualified Leads (HQL) program, we’ll send you some sample leads and information about getting started. You can also request a free listing if your product is a good fit for our site but you’re not ready to join our HQL program yet.

I’m interested in receiving Highly Qualified Leads—how can I learn more?

The easiest way to get more information on our HQL program is to visit our vendor information page, where you can connect with our Business Development team. Just provide your contact information and some brief info about your product, and a member of that team should get back to you shortly.

Do I need to have a product profile on your site before signing up to receive Highly Qualified Leads?

No. You can join our HQL program without having a pre-existing profile on our site. All you have to do is visit our vendor information page.

How do I update my product profile?

We always strive to have the information on our site be the most up-to-date and accurate, and we are happy to make adjustments that fit within our product listing guidelines. Please email update requests to gdmcatalogteam@gartner.com.

When will my profile ‘go live’?

Our team reviews all submissions to validate fit for our site categories. All products submitted are reviewed in the order in which they are received. It can take over six weeks for submissions to be vetted, profiles written, and the product published on our site.

I have a question about a specific review on my product profile ...

We have a dedicated Reviews team that manages these types of requests. Please check out our Reviews Guidelines, and then submit any questions and/or requests to reviews@softwareadvice.com.

How do I get more product reviews?

The best way to get more reviews is by participating in our free Reviews as a Service (RaaS) program. You'll get more reviews of your software and we'll do all of the work for you, from writing and sending review recruitment emails, to tracking the success of the campaign as new reviews start rolling in.

Mark DiGiammarino leads this program for Gartner Digital Markets, which consists of Software Advice, Capterra and GetApp. He can provide you with additional information about how you can streamline the reviews recruitment process. You can reach him at markd@capterra.com.

Can I submit a demo video?

Yes. We find that including a demo video that shows your product in action with screenshots or a recorded walk-through is quite helpful for prospective buyers. Videos should ideally be in the two to five minute range; no longer than 10 minutes maximum.

Note that demo videos will only appear on the profiles of HQL clients. We are exploring the possibility of adding demo videos to non-client profiles in the future, however we do not currently offer this capability.

How will you use the pricing information I provide?

We never display your prices publicly on our site. Instead, we use the pricing information you provide to assign your product a range of one to five dollar signs ($ - $$$$$). This price range helps visitors organize their search results so they can make a more informed decision. Note that pricing information must be submitted in order for us to list your product on our site.