Envoy Software


 

Envoy is a cloud-based visitor management and registration solution that serves businesses of all sizes across various industries. It is compatible with iPad 3 or newer running iOS 8 or later.

Core features include visitor registration, automated user notifications, digital document signing, badge printing and visitor pre-registration. It provides a real-time view of all visitors in a building. Users can also set up multiple admin accounts, view analytics, and extract audit and compliance reports.

Users can access visitor information on mobile devices using the Envoy Passport mobile app as well as through desktop web browsers. Envoy offers integration with host directories, file sharing, sales and marketing and other software.

Envoy is available with monthly and annual subscription pricing. Customer support is provided over the phone, via email, live chat and online help articles. It is available globally and supports various languages such as Chinese, Danish, Dutch, English and French.

 

Envoy - Visitor registration
 
  • Envoy - Visitor registration
    Visitor registration
  • Envoy - Document signing
    Document signing
  • Envoy - Preregistration
    Preregistration
Supported Operating System(s):
Web browser (OS agnostic)

125 Reviews of Envoy

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Aaron from University of South Dakota
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Amazing function and features for us! We use Envoy for office check-in operation.

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Creating an effective office management and maintaining a database of those who come in to our office.

Pros

Envoy support is quick, responsive, and invested. We use Envoy to support our operation in which people check-in at our front desk. The features and functions at the free level are bar-none. We are looking at possibly adding additional stations and perhaps moving to the paid version which adds a host of additional features too!
I honestly cannot think of a problem or issue with this software. The help desk team helped us resolve issues quickly and effectively, the software functions cleanly and swiftly, and the software has helped our office serve our students!

Source: Capterra
 

Brandy from Axxis Corporation
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

We love it.

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Simple visitor registration. And no more paper logs.

Pros

Very fast way to log in your visitors. Simple set up. Love the printed badges. Simple to operate for visitors.

Cons

Would be great if it would text arrivals and photos on the free one. Occasionally looses connection either the printer.

Source: Capterra
 

Matt from Invotec Engineering

July 2017

July 2017

Envoy just works.

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Pros

Envoy is simple for our visitors to use. This is important to us because we routinely have anywhere from 10 to 100 customers in the building. Tracking who is in the building helps our Project Managers keep track of their customers. Being able to export visitor logs is also very helpful in case of an emergency or for reporting. Overall, we have had a great experience using Envoy and is leaps and bounds better than having a physical (paper) visitor sign-in sheet.

Cons

Very little to complain about, but sometimes the iPad goes offline and when it comes back online the syncing is not immediate.

The landscape mode for signing in could use some improvement. Some of the fields are hidden below the keyboard which can cause confusion. A dual or two column sign in for landscape would be a great addition.

Source: Capterra
 

Derrick from Riverbed
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

I'm the administrator for Envoy here at Riverbed. This product works well

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easy checkin and badge printing for guests

Pros

Convenient. Fast. Easy to setup/manage. I can easily import a spread sheet with all the new hires to update the data base

Cons

Been supporting this envoy for a while and I don't see any real cons. Many other companies including the building property management uses this product.

Source: Capterra
 

Michael from Nearmap
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Love Envoy, so simple and does it's supposed to do

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Company guests are logged, sign NDA and notify who they are visiting without needing someone to be there

Pros

Ease of setup with iPad and printer. Integrations to existing systems (AD, HipChat). User experience for guests, they love to use the system.

Cons

It was a bit expensive when we initially investigated the purchase but we managed to get a better price speaking to our account manager.

Sometimes email notifications are delayed.

Source: Capterra
 

Danielle from Stripe
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

Simplicity at its best!

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helps with coordinating interview onsites with candidates!

Pros

Ease of use + simplicity. UI is gorgeous. I feel like most of the features in the app tie into the overarching theme of simplicity.

Cons

The only issue I encounter on a regular basis and this could be because I'm not awake or had my coffee yet but I mix up "visitors "and "invitees" tab when I need to add someone into the system who is scheduled to come to our office.

Sometimes I get confused when my invitees sit in the queue for the day of they are scheduled to come in and it looks like they signed in but they havent yet. I can take a screen shot and show you what I'm talking about.

Source: Capterra
 

Rob from Peter Millar, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

We encountered Envoy at a vendor's office and decided instantly that we had to have it.

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Pros

It was easy and affordable to deploy and easy for the end user to use. Our front desk is often unattended, so our visitors really appreciate the ability to sign in and that it notifies the person they are here to see.

Cons

The one thing lacking is the ability for the visitor to put in the notification what company they are with. My colleague has spoken to support about this and suggested that enhancement.

Source: Capterra
 

Carol from Weber Manufacturing Technologies Inc.
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Find system very user friendly for our visitors and it has accelerated our sign in process.

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The major benefit for our company is in time saving as visitor information was previously gathered manually and then entered into a spread sheet due to C-TPAT requirements. It has also made the sign in process much quicker for our visitors and notifies the host via email that their visitor has arrived.

Pros

Ease of use for both visitors and myself as administrator. Easy to complete searches, fill in missing information and sign out visitors when they forget, which maintains an integrity of information.

Cons

Some visitors do not want to provide an email address and have to go through the whole sign in procedure if they visit again.

Source: Capterra
 

Carlos from ITW Deltar Fasteners
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very efficient method of registering guests.

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It has enhanced our security process of our facility by helping us anticipate our visitors.

Pros

It's easy to use. It has helped us streamline and control who has access to our facility. I like the SMS and email feature that notifies the host when their guests check in. It saves trees. We incorporate a visitor agreement in the sign-in process that used to be a paper copy.

Cons

Guests can forget to "Sign Out". Perhaps an email and /or SMS message can be sent to hosts if their guests are still "Signed In" after a certain period of time.

Source: Capterra
 

David from YWCA Metropolitan Chicago
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Envoy has radically changed our organization for the better

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very easy to use, very client friendly

Pros

ease of use, ability to notify staff automatically of their clients, app notifications of client sign-ins

Cons

no windows phone or windows 10 app, i would love the ability to install the app on my windows phone as well as have app specific notifications on my computer through a windows 10 app.

Source: Capterra
 

Tom from Display Pack

July 2017

July 2017

Efficient way to track visitors and communicate important information to guests.

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Pros

Professional look and intuitive interface, online support was great and well documented for attaching the badge printer.

Cons

The recent change in dashboard settings through me for a loop. However I am picking up on it just fine.

Source: Capterra
 

Fred from 1-800Flowers/ Harry & David
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Customers seem to bulk at it when first used because no one likes change. After that initial use, I

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The process of keeping up with who is in the building at any given time has made my job easier. How long they are here and who they are here to see.

Pros

The system is set up for ease of use and accountability. No one likes change , but after the first initial use it runs smooth and I think will be an asset for the company.

Cons

Customers complain at first use of this product. But it seems to get easier for them each time after the initial use after they have been walked through it.

Source: Capterra
 

LILIANNA from GitHub Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2017

July 2017

It's a great experience very efficient, and useful

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Helps save time and makes our job easier. Helps with security concerns and keeping track of who comes into the building.

Pros

That's its a simple smooth check in process. The software is very efficient and effective which is very helpful.

Cons

The "Been here before" Icon at the bottom of the page. I think it should be bigger since a lot of guests miss this part. So I shadow and make sure to ask if they have been here before or would they need to register their info.

Source: Capterra
 

Steve from Russelectric Inc.
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very easy to setup and maintain.

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Having a NDA on file and easy to access has been a great feature.

Pros

The ease of use along with guest arrival notifications. The 1st time our HR manager got a notification that someone had checked in for an interview he was sold.

Cons

As an admin I would prefer to setup all the users myself and not have the user involved in the process but it is a minor one time issue.

Source: Capterra
 

Shahd from Austral Precast
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Very easy and fun to use

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Pros

Automatically sending Emails & SMS to the person that's being visited. Also taking a Photo makes our clients enjoy signing in

Source: Capterra
 

Andrew from U.S. Security Associates (contracted to Sonoco Products Company)
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

Simplified, and efficient

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Pros

My favorite feature is the notification feature. Once it is set up (very simple to do), the software notifies the person being visited via text and email.

Cons

I do not like that there is not a way to set up an auto-check out. It would be very helpful, if personnel that did not check out were auto-checked out at a time of my choosing.

Source: Capterra
 

Erica from Morehouse College
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Envoy has streamlined our event check-in.

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We eliminated manual check-in.

Pros

I like the personal customization, and it is EASY to use. We can add our logo and a special message after each visitor completes the sign-in process. We will be expanding our current features to include labels.

Cons

The ability to upload more information about our visitors. For example, we use Envoy event check-in. Sometimes, there are special messaging I would like the capacity to give individual visitors, "See your financial aid adviser."

Source: Capterra
 

Gary from StarTech.com
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2017

June 2017

Professional, reliable and feature rich offering with great service to back it up. Best of Breed.

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This software provides our guests with a simple and professional interface to let us know they have arrived.

Pros

Professional look and feel. Easy and simple flow of the interface. It makes for an excellent first impression for all of our guests.

Cons

None. Seriously. Need a feature not yet in the offering? Just ask. Won't be long before they add it.

Source: Capterra
 

April from Paddle Colorado
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Our employees love Envoy!

Ease-of-use

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Envoy allows us to keep track of who is visiting our offices and works particularly well for the social events and tech meet ups that we host in our offices.

Pros

The interface design and user experience is by far the best on the market. All of the core functionality is exactly what we require and there are new features being added all the time.

Cons

Our management team had negative feedback about the monthly cost and this was very nearly the reason why we didn't proceed with signing on.

Source: Capterra
 

Jill from Federal Advisory Partners
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

It wonderful it make my work a lot easier !!!

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Pros

what I like about software it notify the employee regarding package and its make it easier for me to write everything down paperless.

Cons

As of today I have not had any issues with this software . Looking forward to pictures in the future .

Source: Capterra