Traction Guest Software


 

Traction Guest is a cloud-based visitor management solution for businesses of all sizes across multiple industries. It helps users to manage visitor information, administration processes and on-premise security.

Core features include visitor administration, automatic user notifications, digital document signing, badge printing, facial identification and offline alerts. Configurable design features allow users to create custom sign-in processes that can be built to suit the needs of a specific business.  

Other features include in-app visitor search, visitor pre-registration, reporting, and QR code-enabled check-in and check-out. The software offers integration with DocuSign, Slack, Salesforce, Google Drive, Microsoft Active Directory, Eventbrite and Google Calendar.

The software is available with monthly subscription pricing. Traction Guest offers phone, online and video-based customer support. It is available globally and supports languages including English, French, Spanish, Chinese and Japanese.

 

Traction Guest - Customize sign-in
 
  • Traction Guest - Customize sign-in
    Customize sign-in
  • Traction Guest - Themes
    Themes
Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of Traction Guest

Showing 1-20 of 28

 

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Jeff from MEC (Mountain Equipment Co-op)

June 2017

June 2017

Easy to configure. Easy to use. Easy to look like a progressive company.

Ease-of-use

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It makes us look like a progressive company with some tech savvy, instead of signing in guests on a clipboard and looking like a company stuck in the 1980s.

Pros

Configurability is good. Traction is always improving functionality, so new releases are always full of new surprises. Almost every piece of feedback I've provided has been

Source: Capterra
 

Nick from Hudson Department of Youth
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

We are still working out the Kinks but system seems like it great for what we are trying to do.

Ease-of-use

Functionality

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Pros

What I like most about the software is the ability given to us to go into the experience module and customize our setup. The software support team has been incredibly helpful and have clearly walked us through all of our questions and concerns. We have worked mostly with our rep who always answers emails quickly and returns calls and has been able to figure out custom solutions for us so that the software meets our exact needs. Complicated programs like this would not be feasible for an organization like ours without dedicated customer support.

Cons

The fact that the initial search system for check ins needs to function off of emails period if this function could just search off of first or last names that would definitely save us a good bit of time but we've been able to work around it.

Source: Capterra
 

sara from MORE
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy to use. Quick support if needed.

Ease-of-use

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Pros

Building the experiences is extremely easy. The DocuSign account linked to TractionGuest saves me at least 10 hours a month.

Cons

They have to take the picture each time they sign in which lead to not include pictures on badges.

Source: Capterra
 

Karen from Philips Oral Healthcare
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2017

May 2017

Streamlined Electronic Check In

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Almost 100% digital check in for participants. Nearly paperless front office. Digital document storage.

Pros

Ease of integration with Docusign and quick check in for participants. They are able to review the consent documents electronically and receive a copy with no extra work from the front desk. Clients are very impressed with the ease of use and digital check in and signature capture.

Cons

Needs more customization, robust features for data collection such as ability to show birthdate for the client if we've placed it in the .csv upload. It would also be nice if it could recognize the email address and send them to the right document to sign without having to choose a study that they are enrolled in.

Source: Capterra
 

David from Whippany Actuation Systems LLC

May 2017

May 2017

Traction Guest solved our Visual Compliance and Visitor Log retention requirements.

Ease-of-use

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Cost Savings
Audit Logs for Visitor Management
Standardized Visitor Badging
Reliable Visual Compliance Background Checks
High-Tech Appearance to greet visitors

Pros

Traction Guest is extremely flexible while being easy to use. the system provides a simple user interface for registering guests configured through an easy-to-use graphic workflow screen. The company is in a rapid development mode continually enhancing the system with new capabilities and features. We were able to deploy an "unmanned" kiosk while maintaining validation of background checks, visitor logging and dynamic badging for all of our visitors. This has been a significant productivity and cost saving addition for our firm.

Cons

Initial start up of the system was slower than expected while new features were being developed. Now that many of them are complete, the system is fully operational and working well.

Source: Capterra
 

Erin from Bradley Corporation
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

Traction Guest on the Trade Show floor

Ease-of-use

Functionality

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We started using Traction Guest for our trade show lead system. It is so easy to manage and easy use on the trade show floor. We also like that the leads go right into Sales Force so our sales team can add more information later and track the lead right from the show. Another great feature is we can use the system at our events as well to capture all the guests that attended. Traction Guest is a great multi function tool for the Event and Trade Show world.

Pros

Easy to use, Easy to customize to each event and show, like that the lead goes right into sales force for easy followup, Easy to use for Domestic and International Events

Cons

Wish it would tell you on the app how many leads you have entered into the sytem. Wish you could go back into a lead from the app to add more information. When you take a photo of the business card wish it could go into Sales Force. And a "Go Back" button so that you could go all the way back to the beginning of the lead you are working on to make any changes.

Advice to Others

Great product and super easy to use. Wish it had a couple more features that I listed above. These would make this product perfect for us.
Another idea for the future would be to be able to scan bar codes or QR codes from Show Badges so you don't have to enter information. This isn't a big deal but something my crew says would help.

Source: Capterra
 

Les from Illes Seasonings and Flavors
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Traction Guest has exceeded our Expectations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We are a food manufacturing company that needed a better process for guests visiting our plant. We wanted to eliminate a manual sign-in sheet while still having signed NDA legal documents. With Traction Guest, this process was made simple and provided us with an experience level that exceeded our expectations.

Based on the type of visit (Customer, Supplier, Job Interview, Delivery, Temporary Employee or Applying for a Job), Traction Guests guided experience processes the guest through several questions including signing a NDA legal document (which expires once a year) and notifies the visiting Hosts that the guest has arrived without front Office personnel interruption.

And when it comes to supporting, the customer representatives were fantastic in the initial roll-out when it came to providing suggestions for improvement and any support issues that occurred.

I look forward to more of our suggestions being put in place as I know this will enhance the product beyond belief.

Pros

Very flexible in the experiences process

Cons

Need more user allowed modifications for Themes and the ability to search visitors by date without the need to export the data.

Source: Capterra
 

Jill from Grand Central Tech, Build Grand Central

April 2017

April 2017

Amazing support team + Few UI Suggestions

Ease-of-use

Functionality

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Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations.

My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered.

If there was 2 things to suggest be changed or updated for Traction Guest:

1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account

2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled
"Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here.

All in all - big THANK YOU to your team.

Source: Capterra
 

Dave from Valley Queen Cheese Factory, Inc.

February 2017

February 2017

Great Guest Experience

Ease-of-use

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Traction Guest was quick and relatively simple to setup and implement, and integrated well into our current environment. It has made our sign in process much easier to record and monitor.

We also like that we have the freedom to customize the user experience and tailor the sign in process to the different types of guests that walk through the door, whether it be a Customer, Contractor, Vendor or Inspector.

The sign in process is simple and easy to navigate for guests, and the staff like that they can be notified by email and/or text when their guests arrive.

Customer support has been a been excellent. They are quick to respond to issues and are knowledgeable about their product.

Source: Capterra
 

Connor from YNCN

January 2017

January 2017

Great support staff!

Ease-of-use

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The customer rep was always on hand to help out with the product. You could tell they were passionate about it, and it really helped our team get excited about its use.

Source: Capterra
 

Seth from Intivix

January 2017

January 2017

Awesome Software!

Ease-of-use

Functionality

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Value for Money

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We used to have unreliable homegrown software that was expensive to develop and maintain. We now have Traction Guest and it has made the guest tracking process SO easy. The software is intuitive and reliable and the support team is very responsive. The development team is agile and implements new features all the time. I highly recommend this software.

Source: Capterra
 

John from Proofpoint

January 2017

January 2017

We Love Traction Guest

Ease-of-use

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I speak for all of us here at Proofpoint that we are very impressed with the Traction Guest system. It has not only made the life of our receptionist easier, but it has also automated the checkin and retrieving guest process. Of course this was the design of the system, but life has become a lot easier and professional. Bryan Licas our Rep has been with us every step of the way. He definitely treats us with the respect and makes us feel as if we are his main priority. We appreciate that.

Source: Capterra
 

Alex from Marcus Jewish Community Center of Atlanta
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great product with awesome Customer Support

Ease-of-use

Functionality

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Traction Guest is a great product with excellent set of features. Customer support is outstanding in its response time and ability to help. We were pleasantly supersized when all of our feature requests were implemented without long delay or push back.

Pros

Features and customization level

Source: Capterra
 

Ion from Escape Hotel Hollywood
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Escape Hotel & Traction Guests

Ease-of-use

Functionality

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We hired traction guest as an easy solution for all our liability waivers. The customer's service and guidance especially with our rep have been great. The overall performance of the system is great as well with the exception of few minor customization adjustments we will like to see improve the shortly. We will like to have perhaps some lists of current updates that the system holds as of 2017.

Pros

Very easy to implement and get the job done with minor bugs and crashes.

Cons

Lack of specific customization.

Advice to Others

Possibility of Deleting the email that is sent to customers when they sign off the waivers as well as the test users.

Source: Capterra
 

David from SKW Law Firm

January 2017

January 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Attentive support. From my experience, Traction Guest is the most customizable solution I've seen in it's category.

Source: Capterra
 

Samuel from Meyer Tool, Inc.

January 2017

January 2017

Easy to use, easy for the visitors and a fits our needs!

Ease-of-use

Functionality

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Value for Money

Ease-of-use
Usability
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Quality
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Support

Traction Guest provides an excellent customer and/or visitor service upon signing in. The process is quick and simple for the guest, while on the administrative side the configuration is easy to use with many options that can be tailored to what you need to make your guest enjoy the experience.
The features of Traction Guest is easy to use and it doesn't take a rocket scientist to use. Traction Guest is constantly working to accommodate their clients and request. I have been working with the team since day one and they have been very responsive to our needs.

Pros: The experience options gives us great flexibility and creative experience for guests, the integrations with third party applications, custom branding/themes/logos, security & data capture like the NDAs, the simple yet attractive UI, accessing through a browser at anywhere, and SUPERB customer support (nothing beats support like what Traction Guest offers).

Cons: At the current time, there is no user's account. Would also be nice to have a filter for the Host tab, so upon creation of a new group I can filter all host who belongs to that group and drop them in there.

Recommendations: I highly recommend Traction Guest not only because of the system but also the support that team brings!

Source: Capterra
 

Leanne from Innovation Centre At The Bayview Yards
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Quick And Easy Check In Service!

Ease-of-use

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Value for Money

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Traction Guest has helped us check in clients and notify their hosts quickly and easily. The sign in process is very customizable as well. I am able to add new features and change the over all process in no time if need be. Bryan has been amazing at helping us with any questions we have had and provides a fast response every time! I would definitely recommend Traction to others.

Pros

Easy to use

Cons

The hosts list does not scroll all the way to see all the names on our IPad device, although if you search the name it pops up.

Source: Capterra
 

mark from acme tools
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Traction Guest has enhanced our guest experience

Ease-of-use

Functionality

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Value for Money

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The thing that attracted me to Traction Guest, was the way the Platform works. It¿s easy to use, easy to make changes, and very intuitive.

Pros
The sales and support team is great to deal with.

Pros

The sales and support team is great to deal with.

Source: Capterra
 

Dean from Nu Skin

November 2016

November 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Traction Guest is great. The people there have been great to work with to make it fit our needs. It is east to use and our guests and employees have a been able to get used to using it fast, it is very user friendly. Traction Guest has made our works life easier and more efficient.

Source: Capterra
 

Aman from ATCO Structures & Logistics

October 2016

October 2016

Traction at ATCO Two Rivers Lodge

Ease-of-use

Functionality

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Our experience with Traction's team in programming, installing and implementing Traction was very smooth. Traction's team came across with utmost professionalism in crafting out a solution that worked for our needs, implemented it timely and were available to us for any troubleshooting. The solution has enhanced our guest experience and helped us meet our contractual needs all at the same time.

Source: Capterra
 
 
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